Customer Reviews for Community Self Storage III LP
(U-Haul Neighborhood Dealer)

1,431 reviews

2515 Washington Ave   Houston, TX 77007

(713) 401-2937

Office Hours

  • Mon-Sat: 10 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(713) 401-2937

2515 Washington Ave
Houston, TX 77007

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

BENJAMIN B 
Rating:
4.0

The truck only had 20 miles of range left in gas tank. That’s too low for comfort driving off the yard. Fortunately, there was a gas station just down the road. I suggest trucks have a minimum 1/4 tank or about 100 mile range when picked up.

Brian C 
Rating:
5.0

Tom was excellent in sharing details and answering questions during my van rental. I would be back if I need a temporary moving van.

Benjamin M 
Rating:
3.0

Customer did not leave a comment.

Alonso G 
Rating:
5.0

Receptionist lady is very polite.

MESUT Y 
Rating:
5.0

Very nice service

BETTY A 
Rating:
5.0

Professional courteous thanks

Phillip W 
Rating:
5.0

Customer did not leave a comment.

Juan G 
Rating:
5.0

Customer did not leave a comment.

Benjamin M 
Rating:
5.0

Customer did not leave a comment.

Angela D 
Rating:
4.0

Customer did not leave a comment.

Jawanna D 
Rating:
5.0

Customer did not leave a comment.

Randy P 
Rating:
3.0

Customer did not leave a comment.

SHARON J 
Rating:
5.0

Very helpful staff, clean truck, will recommend if I know anyone in the area who can use one

Chad E 
Rating:
5.0

Customer did not leave a comment.

Clyde M 
Rating:
5.0

The lady we rented from was very sweet and knowledgeable!! Would definitely recommend!!!

Angela W 
Rating:
5.0

Customer did not leave a comment.

Gerard V 
Rating:
5.0

Customer did not leave a comment.

Jacqueline H 
Rating:
4.0

The customer service of the place is just not good

JOSE O 
Rating:
5.0

Customer did not leave a comment.

Martin T 
Rating:
5.0

Customer did not leave a comment.

Jashaundra M 
Rating:
5.0

Customer did not leave a comment.

Dennis P 
Rating:
5.0

Customer did not leave a comment.

Lucille R 
Rating:
5.0

Pretty straightforward. Check out took a little while.

Patrick B 
Rating:
5.0

Keep explaining items the way the gentleman who walked me through the checkout process did. He made all the steps plain and clear. If I had one complaint it would be I could have used instruction on how to tie the dolly up to the railing. When I took off the first time having been stopped at a light because when they loaded it into the truck I assumed they would tie or lay it down. I stopped at the light and the hit the back of the truck cabin and I nearly had a heart attack. I pulled over the tied it to the rail to keep it from moving around again.

Tamie G 
Rating:
5.0

Customer did not leave a comment.

Jessica G 
Rating:
4.0

Customer did not leave a comment.

Timothy R 
Rating:
5.0

Explain detail to detail about renting and returning equipment

Patricia C 
Rating:
5.0

Customer did not leave a comment.

Stephen C 
Rating:
5.0

Customer did not leave a comment.

Flávio Y 
Rating:
5.0

The online process made the pick up extremely easy. I was in and out in less then 10 minutes.

James E 
Rating:
5.0

Customer did not leave a comment.

Timothy F 
Rating:
5.0

The rental process was tough. I did the 24-7 rental and I’m better in person. It was hard to figure out. I had to call the 1800 number.

Jade W 
Rating:
5.0

Friendly people, easy to get the reservation, minimal paperwork and quick check out

dominic z 
Rating:
5.0

Customer service is immaculant

Timothy F 
Rating:
4.0

The inside of the truck was dirty. However the service at yhos location is awesome.

Timothy F 
Rating:
3.0

Window broken, roof dented in, and corporate told the licatyyo keep renting it out

Stephen M 
Rating:
3.0

They charged me more than what I was supposed to get charged with.

Tirathon D 
Rating:
4.0

Customer did not leave a comment.

Timothy F 
Rating:
5.0

Didn't have a pickup, but very helpful putting me in a cargo van. Fast, friendly service.

Timothy F 
Rating:
5.0

Everything was fine.

Mark L 
Rating:
5.0

Awesome service and fulfilled my every need. Thank you

Timothy F 
Rating:
4.0

Customer did not leave a comment.

Carlos M 
Rating:
3.0

Customer did not leave a comment.

Phillip J 
Rating:
5.0

Tom was great. Called me the day before to advise me the truck would be available at 9:30. I arrived ge was expecting me and he was very thorough. Excellent service. There were two ladies there who also were very nice and polite.

Leigh A 
Rating:
5.0

Super nice customer service.

Roland T 
Rating:
5.0

Customer did not leave a comment.

Glenda W 
Rating:
4.0

Customer did not leave a comment.

DAVID S 
Rating:
5.0

Customer did not leave a comment.

Geoffrey P 
Rating:
5.0

Great staff! Professional, courteous and accommodating.

AIDAN S 
Rating:
5.0

Helpful staff and quick service

CLIFFORD M 
Rating:
5.0

This was a smooth and easy experience. Five stars

carmen b 
Rating:
5.0

Customer did not leave a comment.

Allan F 
Rating:
5.0

Nothing on my phone end.

renita l 
Rating:
5.0

Top customer service, professional staff, personable and efficient. Staff took great care of me, and the truck was fine.

Jean M 
Rating:
5.0

I appreciated the security and good upkeep of the place The staff very courteous and professional Thank you Rodica Mirea

Rodica M 
Rating:
5.0

Excellent experience around.

Rebeca F 
Rating:
3.0

Making parking easier and instructions more clear for parking.

McKenzie K 
Rating:
5.0

Customer did not leave a comment.

Dawn H 
Rating:
5.0

Very convenient location and friendly staff. Keep doing what your doing!

Karen V 
Rating:
5.0

Awesome customer service . Very helpful location.

Trennessa S 
Rating:
2.0

The mobile pick up process should have been easier since I have rented these cargo vans before in my name, with my Drivers License etc.. The additional steps were fairly easy but it was early Saturday on a holiday weekend and you wanted to contact reference people. I have not had to do that when I rent in person - and I have an account with you from before this rental. The van was damaged on the roof above the sliding door and I did not realize the damage was causing the Door Ajar error message because there was also a ton of Styrofoam covering the back and the door sensor. The van was dirty (see Styrofoam and add salsa in the console). It took me an hour to pull away and the error message came back on and I had to call both Roadside assistance and customer service - NEVER GOT TO EITHER - and realized how to go around the problem myself.

Kimberley C 
Rating:
5.0

Customer did not leave a comment.

AlmaCarolina M 
Rating:
2.0

My experience was mediocre. Greeting from women with long white hair was less than pleasing. Said hello and asked a question but she completely ignored. It was Like she did not want to engage in any conversation. She was the same upon my return. Associates weren’t versed in what gas price charge would be or didn’t even try to up-sell you on a dolly. I’m used to having a dolly attached inside rental but luckily opened truck before leaving to find no dolly was inside to use. This location is not one I’d use again unless I had to.

Kristi M 
Rating:
5.0

Customer did not leave a comment.

Maurice C 
Rating:
3.0

The battery died on us during our move.

Luis D 
Rating:
5.0

Customer did not leave a comment.

richard s 
Rating:
5.0

Nothing. Staff was courteous and pleasant and knowledgeable.

Robert C 
Rating:
5.0

Customer did not leave a comment.

LIBIA O 
Rating:
1.0

My experience with U-Haul was awful. I had to make a cross country trip from Ohio to Texas, there just us two girls and I was given a faulty truck. Every time the gas tank needed to be filled the car would not start back up. A few times this happened at night in locations unbeknownst to us. Roadside assistance could not get to us for about an hour or so later which during that time we were able to get strangers to jump the truck for us. This delayed what was supposed to be a two-day trip into almost a week trip. I tried to see if there was any way that someone could get me a new battery or truck which both requests were denied. Upon arrival to my first stop, my car begins to fall off the tow dolly which left a dent on my drivers side door. We take it to the nearest U-Haul location where we are told that there is no way that the employees that attached my car to the dolly did it correctly because something like that couldn’t have happened. My entire experience was highly unacceptable. I spent days back and forth on the phone with representatives where I was told last Sunday that I would receive a call back within three days which never came. There needs to be a remedy for my experience, and I hope to hear from someone very soon.

Kyla E 
Rating:
5.0

Customer did not leave a comment.

Jared S 
Rating:
5.0

Customer did not leave a comment.

Cynthia K 
Rating:
1.0

Customer did not leave a comment.

Victor O 
Rating:
3.0

The woman at the counter kept answering her phone.

Antonio M 
Rating:
4.0

Customer did not leave a comment.

Christopher T 
Rating:
5.0

Everything is good

hugo g 
Rating:
5.0

Customer did not leave a comment.

Christian L 
Rating:
5.0

Customer did not leave a comment.

Charlotte L 
Rating:
5.0

Customer did not leave a comment.

Juan M 
Rating:
5.0

Customer did not leave a comment.

viola j 
Rating:
5.0

The two women that run it were funny, friendly and focused. It made checking in and out fly by.

Carlisle V 
Rating:
5.0

The Uhaul gods changed my reservation, not this particular location. I reserved a truck from this location, then Uhaul decided to change it to a location that was 30 minutes further out...which I could not get to. Thankfully, this location told me they had a truck I could use and to call Uhaul and tell them to change it back. I would suggest Uhaul not do that anymore because they would have lost my business if it wasnt for the good folks at the Washington Ave location. Thank you all again.

ASHLEY G 
Rating:
5.0

Customer did not leave a comment.

Aleyda G 
Rating:
5.0

The windshield was filthy inside and out. So bad you could hardly see out of it

Dennis W 
Rating:
5.0

Customer did not leave a comment.

DAVID L 
Rating:
4.0

Longer hours for pickup and drop off

Vikas B 
Rating:
5.0

Nothing. Really delightful crew running the operation.

Michael W 
Rating:
5.0

The rental was supposed to be self serve but when I arrived, I was informed by the told that service was not available at that location. Fortunately, someone showed up to work early yesterday and was very helpful, otherwise my experience would have been horrible and I would have been a very angry customer.

Viking D 
Rating:
5.0

Customer did not leave a comment.

PATRICIA J 
Rating:
1.0

Your contracts do not state how much gas to put in the vehicle before dropping it off. It was very frustrating in the end I just filled it up and hoped for the best

Madison S 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA M 
Rating:
4.0

Customer did not leave a comment.

Jasmine W 
Rating:
5.0

The folks there were very helpful. They quickly turned a situation around that accommodated me, without impacting a waiting customer.

KEITH S 
Rating:
4.0

The app. has problems. This has happened several times when I return the truck/van an start the process the app never let's me go past the first part about taking pictures of the dashboard as asked.it keepsasking to try aagain. I get frustrated n can't finish Checkin back in the rental on the date or before. I've tried to call but get no where. Long waits an recordings. So it needs to be checked or redone.

WILLIAM W 
Rating:
5.0

You have two wonderful women working in your location.

NANCY R 
Rating:
1.0

The van needed an oil change, the location was closed for half day due to fire alarm, and it took over an hour to check the van back in because the UHaul app kept "timing out" within 10 seconds of moving to the next screen.

CHARLENE W 
Rating:
4.0

I uploaded all contact information, the licenses of the three drivers, the addresses and cell numbers. None of that was on the site when I went to pick up our vehicle yet, when the customer service agent said he was sending me a text to start uploading information, the text went to the second driver on the list. If information was not in your system, why did it go to the second driver instead of me who was the only one responsible for uploading the information originally?

Gerald G 
Rating:
5.0

Customer did not leave a comment.

Matthew G 
Rating:
5.0

Very friendly staff.

Ricardo V 
Rating:
4.0

Have keys available for remote checking without having to go into the store for them

Deborah D 
No reviews have been submitted for this location.

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