Customer Reviews for Commanders Mini Storage
(U-Haul Neighborhood Dealer)

145 reviews

16078 Hwy 20   Niceville, FL 32578

(850) 517-9852

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 9 am–3 pm

Services at this Location:

Contact Us

(850) 517-9852

16078 Hwy 20
Niceville, FL 32578

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 9 am–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Online pick up does not work well. The location has numerous problems, including the system being down. They had to call “corporate (or whoever)” and have them do the entire reservation for me even though everything was supposed to already be set up. It was a little bit of a mess.

Ryan Trenter 
Rating:
3.0

I’m not a fan of a merged rental and convenience store locations.

Daniel Ashby 
Rating:
2.0

I was told the truck would be at a location 2 mins from my house. It was actually about 10 mins away. Not bad, but it was a busy gas station with only one employee working. Another woman in front of me had to get a trailer and was told someone would be on site to assist. Nobody was, the had to be at a location within 30 mins so I helped her get the trailer hooked up. The entire process took me almost an hour. Unsatisfactory all around. Makes me never want to rent Uhaul again.

tom crenshaw 
Rating:
4.0

Customer did not leave a comment.

Ian Rowell 
Rating:
1.0

The clerk did not inspect the vehicle, but on the receipt I was charged $25 for "cleaning". This is ludicrous. I lightly used the truck and cleaned out my debris (tape, tie downs, gas receipts) from the cab and bed. Rented blankets were neatly folded before return. Any "cleaning" was a result of previous use and the failure of the Uhaul renting location to clean it before renting to me (see comment above). Ludicrous is the most polite word I can use to describe this unjustified and abusive fee. You can be assured I will NEVER AGAIN use a Uhaul service if there is any alternative. You should ask what you can to to improve MY experience, not what you can do for the next customer. Your priorities are out of order. Serve the current customer first. What you can do improve (though it won't benefit the next customer) is refund me the unjustified and abusive fee that the return location is simply using to skin a little extra profit off a customer who was not given a chance to know or object prior to being charged with this slimy, dishonest, back-door pickpocketing. If I could rate you lower, I would.

Robert Fogg 
Rating:
4.0

there was a bag of candy in the cab of the truck and floor mat was full of sand one time thing i am sure

clark browning 
Rating:
5.0

Customer did not leave a comment.

Molly Brown 
Rating:
5.0

Customer did not leave a comment.

Duane Crithfield 
Rating:
3.0

I pre-checked in, but when i went to get the key...i had to answer a bunch of questions. So why pre-check-in if I have to do it again.

Dwayne Davis 
Rating:
5.0

Customer did not leave a comment.

david molnar 
Rating:
3.0

Our final pick up location was not the one we reserved a truck through. We initially reserved it at one location in Santa Rosa Beach, I got a call the night before that there wasn’t a truck available at that location and I had to go to one 8 miles the other side of it. Upon arriving at that location, there wasn’t a person to help, just a phone number to call. I tried to go through the app to finish the process but was notified I had to call a different phone number. When I called that number they told me I had to go 40 miles in the opposite direction to pick up a truck. When we got there, I had had to go through so many different U-Haul processes that my account was blocked. Thankfully, the lady was patient and got my reservation processed. The truck itself had dirt, sand and a white substance spilled in the floorboard. The backend had not been swept out very well. All in all, a very difficult and frustrating rental experience. I was appreciative of the lady at our final pick up and drop off place. She at least tried to get us into the truck and had sympathy that it has been hours of driving around and sitting at 3 locations.

Kathy Stewart 
Rating:
2.0

The clerk was rude and snide. Told us that we had to bring the blankets into the store ourselves or he could walk out there and get them and charge me $25 for him to do it. My husband and I are seniors and I wear a knee brace due to an injured knee. We carried the 12 blankets in and my husband tripped inside of the store over blankets that were already on the floor. Another customer came to see if my husband was ok, but the clerk just stared at my husband and didn’t do anything. I will never use this location again and will be sure to let friends and family know what poor service this location is. This clerk should not be dealing with the public!

Annette Gibson 
Rating:
1.0

The person who rents the truck wasn't there,took over a hour..gave "my" truck to the wrong person & he had to come back with my keys then the truck on the app wasn't what I was looking because they "upgrade" to a larger truck I didn't need & this trucks AC was broken & THEN when I returned it the guy said "oh bummer you got the one with the broken AC..like they knew I wasn't going to have AC in Florida in july?!?!?! Not to mention the transmission sounded like it was going to blow up every time it shifted..I also got a hold on my card that I'm about to raise hell about

travis smith 
Rating:
4.0

Customer did not leave a comment.

Gabriela Azios 
Rating:
5.0

Customer did not leave a comment.

Daniel Wandrei 
Rating:
3.0

Customer did not leave a comment.

WILLIAM FLEMING 
Rating:
1.0

Customer did not leave a comment.

Montavia Hunter Boose 
Rating:
5.0

Customer did not leave a comment.

Phillip Counsell 
Rating:
5.0

I returned the vehicle after hours using the online return portal and drop box. It was very easy to use and gave me an itemized receipt on the spot. Super easy and barely an inconvenience.

Andrew McEnaney 
Rating:
1.0

Guy who rents the truck is distracted and multitasking and doesn't explain stuff to you, and he changed us the insurance we did not ask for

Brandon French 
Rating:
2.0

The location for the commanders mini storage is at least a quarter mile away from where the pick up location is for the uhaul. While it may be monitored by the commanders mini storage the location needs to be modified.

Darren Hacking 
Rating:
5.0

Customer did not leave a comment.

Christopher Fogle 
Rating:
5.0

Customer did not leave a comment.

JOSEPH DAVIS 
Rating:
5.0

Customer did not leave a comment.

Lucretia Denney 
Rating:
4.0

other than the van being really dirty, it was useful in my needs. I would suggest them doing a thorough clean of their vehicles before renting them.

brian bardisa 
Rating:
5.0

Customer did not leave a comment.

Ron Melton 
Rating:
1.0

Customer did not leave a comment.

George Wood 
Rating:
5.0

Easy, nice truck, got the job done.

Benjamin Dickinson 
Rating:
4.0

Customer did not leave a comment.

Asa Kelley 
Rating:
5.0

Nothing

michael foster 
Rating:
1.0

Charged for an extra day because of 43 minutes and charged for 1 extra mile, but this isn't even a valid drop off site. Tried calling multiple times with no answer the day before and morning of. Sat here needlessly only to find out I needed to leave it at a gas station down the street.

Mason Merryman 
Rating:
2.0

Communicate that there is not a dolly available before pick-up (so I could go purchase one).

Karen Franks 
Rating:
5.0

The staff was very very helpful and went out of their way to help.

Adam Albarado 
Rating:
3.0

Customer did not leave a comment.

GLEN BARTO 
Rating:
4.0

Thank you .

ROBERT CASSIDY 
Rating:
3.0

Customer did not leave a comment.

Russell Beaty 
Rating:
5.0

Maybe a better check list on the app as to everything that be done before hand.

Vincent Edge 
Rating:
1.0

We preferred to drop the truck off at a location closer to where we were moving to, but the location got changed to a location 25 minutes away. We dropped off the truck at 9:00 PM. This location was not inviting at all. It was very dark and one little UHAUL sign on a pole. We never saw any sign that said Commander Mini Storage. I went to the neighboring gas station to ask a very rude clerk that rolled his eyes at me when I asked him if I could ask him a question. I asked him where Commander Mini Storage was and he said park the truck in this grassy field on the other side of the gas station. We felt unsafe and do not recommend this location.

Jerry Barnes 
Rating:
5.0

Customer did not leave a comment.

Victor Elhordoy 
Rating:
5.0

Seamless experience. Could not have gone better.

Joe Bridges 
Rating:
2.0

Had to wait for multiple people buying cigarets and lottery tickets. Another customer helped me hook up and navigate around the tightly packed yard with inches to spare. No employees to be seen anywhere in the yard.

karl seekamp 
Rating:
2.0

When you send a link to a customer to verify that they return the vehicle but yet there is no place to verify it on that link then the customer is charged $20 and that is a scam because it happened to me and it happened to somebody else I know.

Doreena Turco 
Rating:
3.0

Customer did not leave a comment.

Ian Flynn 
Rating:
5.0

The truck was in great shape and ran well.

Richard Cooper 
Rating:
5.0

Customer did not leave a comment.

Will Armstrong 
Rating:
4.0

Woman who checked out truck was great. She was friendly and multi tasked great. She had multiple people in locations. The gentleman who checked truck in complained about it and didn't want to look at before check in pictures and return pictures. Because of this the fuel was marked wrong and I'm being charged $66 dollars for fuel. I drove exactly 20 miles and had truck for 3 hours. I put $20 in gas which put it over what was In it! NOT HAPPY BECAUSE NOBODY CAN TAKE CARE OF THIS TODAY!

Rob Standard 
Rating:
3.0

I rented a tow dolly. The tow straps had been ratched into the ratchets with all th excess strap wound inside the strap that it took me nearly 40 minutes to loosen them enough to get the straps free because it wasn’t checked when it was turned in.

Troy Studyvin 
Rating:
3.0

not a dedicated U-Haul store one employee running running a convenience store and U-Haul rentals

Mark Garcia 
Rating:
4.0

Customer did not leave a comment.

BRANDON PINTO 
Rating:
5.0

Customer did not leave a comment.

Todd Davis 
Rating:
4.0

Truck needs some maintenance. Deftosters didn't work, steering loose. Over all truck looked well used

David Barker 
Rating:
5.0

Customer did not leave a comment.

JEFF MURPHREE 
Rating:
4.0

We were unable to lift the trailer to set it on our truck hitch. Luckily we had a jack and we’re able to raise the trailer using it but others may not have the equipment available. I suggest having equipment to help lift the trailer.

James Stark 
Rating:
5.0

Offer trucks with cruise control.

Carlos Poveda 
Rating:
5.0

It’s a pretty solid location

JOSEPH FELLOWS 
Rating:
5.0

Customer did not leave a comment.

Ethan McKenna 
Rating:
5.0

Customer did not leave a comment.

KEVIN SCHWEITZER 
Rating:
4.0

Customer did not leave a comment.

WILL DEWITT 
Rating:
2.0

Customer did not leave a comment.

ALLISA DAWS 
Rating:
1.0

Issues started at checkin. “Online remote checkin” took 20 minutes waiting in line. Not to mention location tried to charge me for 9 gallons of gasoline for no more than an 11 mile rental. How is that possible?! Rental also had a roach and several hand towels located inside, and had to provide photo proof of gas tank and mileage. Surely they could check those items? Would not recommend! Contacting visa for a partial refund.

Michael Day 
Rating:
3.0

The stop box was a little hard to find as it was not next to the entrance door.

Eric Stern 
Rating:
5.0

Customer did not leave a comment.

Richard Squire 
Rating:
4.0

Customer did not leave a comment.

Walter Donaldson 
Rating:
5.0

Customer did not leave a comment.

Jeff Wilkerson 
Rating:
2.0

This location only had one guy working and he was responsible for all the gas station pumps and the convenience store while also doing the U-Haul rentals. I had to find and then hook up the trailer myself and then he instructed me to bring it back to the front of the store so that he could take a picture of how I did because that was his requirement. I did all of this over my lunch break so I pre-loaded my payment and license information to make it quicker. However, I still had to wait about 20 minutes while everybody walked in to buy their soda and candy bar and I stood there for the waiting for him to deal with the whole line first.

Matthew Paetzhold 
Rating:
3.0

Customer did not leave a comment.

JAMES PISTOLE 
Rating:
5.0

Actually I moved out almost a month before on Sep 19 and notified the owner on Sep 20, the next day that I moved out on Sep 19th, 2021. Please update my account accordingly.

LISA LEVKULICH  |  Overall Experience 
Rating:
4.0

They have to stop processing your order to ring up convenience store customers constantly. They need to hire more help.

KATHY TEPPER 
Rating:
1.0

I was charged for a half tank of fuel when I received it with less than 3quarters of a tahk the truck shook real bad under 40 mph the steering was loose and the brakes were not good also the ramp was in horrible Condition worse U-Haul I have ever rented will go with another truck rental company in the future if some kind of reimbursement is offered

GARY STEVENS 
Rating:
3.0

I had reserved a 10 foot truck to be picked up at the massive Uhaul center less than a mile from my house but was told I had to drive 28 miles to this location to get the truck. That sucked. The people at the pickup location were nice and it was fine but driving 28 miles to get it sucked.

Chris Oldnettle 
Rating:
2.0

Poor customer service. No one came outside when picked up truck. Just handed the key. We had to find our own truck. Wasted so much time. No assistance whatsoever.

Jason leblanc 
Rating:
5.0

Customer did not leave a comment.

Thomas Thacker 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER PROCTOR 
Rating:
2.0

Customer did not leave a comment.

Patsy Perry 
Rating:
3.0

Customer did not leave a comment.

Adam Wallace 
Rating:
5.0

Customer did not leave a comment.

rodney keener 
Rating:
5.0

The man who performed our transaction multi-tasked during a fairly busy time and was exceptional. Professional, courteous and easy to work with.

Antony Goodhall 
Rating:
5.0

Customer did not leave a comment.

Daniel Grose 
Rating:
3.0

Customer did not leave a comment.

RICHARD RODGERS 
Rating:
5.0

Customer did not leave a comment.

FRANCISCA OSER 
Rating:
3.0

Customer did not leave a comment.

jeffrey pierce 
Rating:
3.0

No real direction on where the truck needed to be dropped off. Employees acted like they were irritated to answer questions.

Michelle Condurso 
Rating:
1.0

Was given a muddy truck that I had to walk thru a field of knee high weeds to find on my own. Didn’t do a walk thru to see if all was good with truck. Drove U-Haul home to find that a homeless man had made himself a home in the back. I called the guy I rented from and couldn’t get thru not had anyone call me back after being told he would. I then proceeded to call corporate and they handled it appropriately. They made sure I was taken care of in the end.

jessica ryan 
Rating:
5.0

Easy drop-off. They were closed, so we were only outside and no one assisted us.

DAVID STEWART 
Rating:
4.0

The return store was also 45 min drive. I called the Niceville location and the gentleman said there would be a charge if I dropped it at the SRB location. We proceeded to Niceville. Once returned, a charge appeared on my receipt for the difference in half a tank and 3/4 tank of gas. So, the offer from the Alpharetta location clerk was not honored by the Niceville location. I did not complain. I understand various challenges in locations, franchises, ownership, etc. And the frustrations when servers are down. However this was a sub par experience and caused us an overnight delay in our move. Kitty Whitney

kateri whitney 
Rating:
4.0

Customer did not leave a comment.

Anthony Harris 
Rating:
3.0

Customer did not leave a comment.

Kenneth Ponder 
Rating:
5.0

Customer did not leave a comment.

Sharolyn Quinn 
Rating:
5.0

Customer did not leave a comment.

Ankur Patel 
Rating:
3.0

The truck is was in May need to go in for servicing, the transmission to me may have an issue and I know that you would want your customers to be safe when using your trucks, thank you and God Bless

Joyce Williams 
Rating:
2.0

Customer did not leave a comment.

Thomas Manley 
Rating:
3.0

Customer did not leave a comment.

TONY MCGUIRE 
Rating:
3.0

Customer did not leave a comment.

David Lewis 
Rating:
5.0

Customer did not leave a comment.

Dennis Pierce 
Rating:
1.0

Very rude and was cussed at by both the owner and his son. Shocked Uhaul would be associated with this location. Very disappointed.

Heather Dossey 
Rating:
3.0

Customer did not leave a comment.

Thomas Durrett 
Rating:
5.0

Customer did not leave a comment.

Michael Kay 
Rating:
2.0

Customer did not leave a comment.

Steven Shea 
Rating:
3.0

Truck had trash in cab. Engine light was on from the first time I cranked it. I assumed it was a reminder to have the vehicle serviced soon because the engine sounded fine and no one at Commander's said anything. I had wanted a 15' truck for a Destin, FL to Freeport, FL move but the dealer only had a 10'. This resulted in me spending twice as much time and miles. Also, I was supposed to be emailed a receipt but I never received it.

Maxie Reedy 
Rating:
1.0

Over charged. Representative was very rude unpleasant. Uhaul needed mechanical work.

Angela Reddice 
Rating:
5.0

Customer did not leave a comment.

CHARLIE KRUEGER 
No reviews have been submitted for this location.

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