Penny welcoming and informative with location and drop off procedure for return.Bethanne G.
Customer Reviews for Columbia Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Penny is awesome and super personable. I would recommend anyone in the area to rent from her and this location.Sean A E.
El cliente no dejó un comentario.HEATHER G.
El cliente no dejó un comentario.Bill L.
El cliente no dejó un comentario.Victor B.
El cliente no dejó un comentario.Patrick C.
The service was amazingDaniel G.
El cliente no dejó un comentario.Dustin T.
The renting process was insanely complicated for no reason. Way too many steps that was not easy at all. Rental changed my time without me asking and pushed it back 2 hours. Work on the process for rentingClinton B.
The location was great. However, I received a call from UHAUL asking why I had not returned the vehicle. I explained that I had returned it after only using it for 2 hours (the return being shortly after the closing of the location for the Memorial day weekend). The Uhaul rep then said, 'well, ok, I'll check with the location'. This was surprising as I feel this should have been done first.Edward N.
El cliente no dejó un comentario.Matthew O.
El cliente no dejó un comentario.Casey M.
It was a good experience and Penny was great. Nothing needs to be improved.Hilda R.
ALWAYS excellent experience at this location! The woman that runs that place is amazing! She's so helpful and kind! that woman deserves a raise or a promotion! Please recognize herDeborah T.
The directions in the app were clear and everything was easy to navigate to get the truck. My only advice would be to warn customers to arrive 15 minutes before pickup to do all the steps in the app. I was warned there were several steps, but didn't realize how long it would take.Julia T.
El cliente no dejó un comentario.Deborah T.
El cliente no dejó un comentario.Ines L.
Nothing, service was excellent and the staff was extremely friendly and helpfulwilliam W.
El cliente no dejó un comentario.Jim H.
El cliente no dejó un comentario.Latifa M.
El cliente no dejó un comentario.Isaac S.
She was very friendly and helpfulJoshua G.
No problems I had to contact your office. The app was telling me that I was too far away to self check out however I was parked next to the truck. Wasted 45 minutes of my time in the 3Â° weather. Representative offered to have me pick up a truck elsewhere I would credit me a dollar per mile if I did so. However I did not feel that that would be fair to Columbia being it was not their fault it was the companies app. I would however like to see an adjustment made on the mileage chargeFor the problem that I had.gary R.
Review your procedures and make the process easier for the customer. The verification process is terrible. Actual photo, drivers license front and back, and credit card not enough?! You need third party verification! Work id !? Copy of the contract that you don't get! Lmao! Ridiculous. I know now to just go to Lowes and Home Depot! Cheaper and less hassle!Ramsey C.
El cliente no dejó un comentario.David T.
El cliente no dejó un comentario.William D.
We just dropped off the truck and she called to make sure everything was correct. Well done.SANDRA S.
El cliente no dejó un comentario.Dora R.
El cliente no dejó un comentario.Keith G.
El cliente no dejó un comentario.JOSEPH P.
El cliente no dejó un comentario.marco C.
Had no problems,Salvatore S.
El cliente no dejó un comentario.TRISHA M.
El cliente no dejó un comentario.Anthony Cruz M.
For this location we just used after hours drop-off.Cheryl B.
El cliente no dejó un comentario.KELLI T.
El cliente no dejó un comentario.Luis G.
El cliente no dejó un comentario.PAMELA P.
El cliente no dejó un comentario.KENNETH G.
El cliente no dejó un comentario.MOUHCINE S.
El cliente no dejó un comentario.Diana C.
would have liked to pick up at 9am instead of 10am.Will R.
El cliente no dejó un comentario.Maria C.
El cliente no dejó un comentario.ALAN M.
El cliente no dejó un comentario.GEOFFREY W.
The lady at the front desk (I can't remember her name) was really nice and explained everything step by step clearly with no issues. Would definitely use them again.Katherine M.
There were hidden fees and I was charged $12 for less than a gallon of gas. The rental should have been around $100 total and I was charge $147. That is not OK. I won't be using uhaul again.David P.
El cliente no dejó un comentario.jennifer L.
El cliente no dejó un comentario.Mark G.
Penny was of great help!Chip S.
I am not sure if it is location dependent, but our most recent UHaul was not equipped with an EZ pass. I feel like all trucks should have an electronic toll pass for convenience.Summer K.
It was an excellent experience all the way around! This rental was a newer model and much more comfortable.Joseph F.
Keep doing what you are!Pamela M.
El cliente no dejó un comentario.Jonathan F.
El cliente no dejó un comentario.Cindy B.
El cliente no dejó un comentario.Noah B.
It took a while to process on the app, about 10 + minutesKeith M.
All okayDimitrios M.
Great friendly people!scott J.
El cliente no dejó un comentario.Fred C.
The website rental process was good. The truck was clean & in good shape. The customer service was good. Great Service !Muhammad A I.
El cliente no dejó un comentario.Valerie K.
El cliente no dejó un comentario.J K R.
excellent service clean trucks. Keep up th egrets workAndrew G.
Side door of the cargo van would not open, although a few times on the highway it opened on its own and we had to pull over. This made loading and unloading very difficult, and made it very unsafe of the road. Luckily we had not placed any small items by the side door since it would not open, otherwise things would have fallen out on the road. Very dangerous.Karen H.
El cliente no dejó un comentario.Doug C.
I was asked to pay more money for fuel after I returned the truck with the amount of fuel that I was on the truck at the time of my rental. I was not shown the level of the fuel by your agent at the time of the rental, because of this reason I am given the location poor. Thanks.EVANS M.
Everything was great , especially the employee that handed me the keys to the rental. She's very professional and friendly.Israel G.
El cliente no dejó un comentario.Michael J.
El cliente no dejó un comentario.Derek F.
quick and easyedward S.
Great service!Eric H.
Great place of businessrob C.
The truck had trouble starting so maintenance on vehicles could be improved.Kevin S.
Have more trucks available near the end of the month, only had a van when I needed a larger vehicle.Perry S.
Cost much too high for a short move. Total cost for 18 total miles $64 due to $0.99/mi. plus gas penalty & fees, OUCH! Nice ROI for U-Haul!Robert Z.
El cliente no dejó un comentario.Daniel T.
The rental process was very easy and quick. The women handling the rental was kind and made the whole process simple. The rate wasn't expensive either! This was my first time renting a vehicle and I have to say it was a great experienceAaron H.
Penny was awesome, professional and AC very personable uhaul repTony A.
Great service nice ladyJohn H.
El cliente no dejó un comentario.Tyrone M.
There is some type of bee hive on or near the house. Bees everywhere when try to get to the key box. Really need to take care of the bee situation or move the boxes so they are not near the bees.Michael P.
Advertised $19.95 a day rental - turned into $106 + for 2 days. SOOOO not worth it.Joe L.
My U-Haul truck had a leak in the roof and it destroyed my furnitureSamuel C.
El cliente no dejó un comentario.Benjamin K.
El cliente no dejó un comentario.Harold F.
El cliente no dejó un comentario.Rafal K.
App did not workLinda T.
I tried to phone check out but it expired in the middle of checking out. I called to confirm but mileage was never confirmed. I was charged an extra 8 miles. Also the cost of mileage is a bit high.Donna Z.
El cliente no dejó un comentario.gene C.
El cliente no dejó un comentario.gene C.
El cliente no dejó un comentario.Mahmoud S.
The location was great but my problem was with the APP. I set up my details in advance but they were not saved to the app. And the APP requires wifi which was not available in this large lot off a highway. It was very frustrating to try and get connected to the internet to complete the sign up for the truck.Cathy L.
Penny is fantastic and I highly recommend everyone to rent their UHalul's from Columbia Storage in Bordentown, NJ.Vernon A.
El cliente no dejó un comentario.Anantharao V.
Poor business management relying on customer's â€œhonestyâ€ to return trucks on time. There should be more vehicles available. The pickup location was changed 3 times and much farther away from the location I requested 1 week in advance. Next time I'll use enterprise.Corey M.
El cliente no dejó un comentario.Ahmed S.
Service and equipment were excellent.Luisa S.