Customer Reviews for Columbia Inn
(U-Haul Neighborhood Dealer)

110 reviews

1208 Nashville Hwy   Columbia, TN 38401

(931) 548-0159

Location Hours

  • Mon-Sun: 8 am - 11 pm

Services at this Location:

Contact Us

(931) 548-0159

1208 Nashville Hwy
Columbia, TN 38401

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 11 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The entire process was very quick, from me arriving to pickup the truck and the return of the truck. Very pleased. Will use them again.

RHONDA H. 
Rating:
3.0

Customer did not leave a comment.

Beverly M. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN S. 
Rating:
5.0

Customer did not leave a comment.

ELDON D. 
Rating:
5.0

Easy on line application, pickup and the Towdolly is easy to pull behind my RV. Drop off with call in procedure made it very easy to drop off ! Thanks for an event free trip Uhaul!

Gregory T. 
Rating:
3.0

We were charged for equipment that was not available and not provided.

Eric D. 
Rating:
2.0

Customer did not leave a comment.

MARY H. 
Rating:
2.0

I had contracted for packing blankets. There were NONE. I had contracted for an appliance dolly. Also was not provided. Was told I could pick up the truck at 8 am . Office was closed and empty until nearly 8:20 am. I had contracted for a 15 foot truck and had no choice but to accept a 20 foot truck. A location closer to Spring Hill I passed on the way back had plenty of 15 foot trucks; I stopped to see if I could rent blankets from him. They were all already rented I was told. My experience with UHAUL from the time I rented has not been pleasant. I have never had to play a guessing game, wait til the last minute game to see where my truck was going to be. I have used Uhaul many times over the years and have never been treated so shabbily as I was this time.

DEBORAH B. 
Rating:
5.0

Customer did not leave a comment.

Christian I. 
Rating:
5.0

Customer did not leave a comment.

RODOLFO T. 
Rating:
5.0

These folks have always taken good care of my truck rental needs. I wouldn't go anywhere else in Columbia. I'd recommend them to anyone I know.

Jeffrey T. 
Rating:
1.0

This location is in a run down motel, when I pulled in there was an ambulance and Police there. I was to pick up my trailer at 8am, the owner didn't show up till 8:15, when I connected to the trailer it had no lights working on it, went in to the owner he said they worked he checked them himself, said you had to wiggle the wire, cant wiggle the wires if they are broken off at the connector, there was no one there to fix and I needed to get on the road, I was picking up some items and heading back to Cape Coral Florida. I ended up taking the trailer, going to AutoZone and buying a new connector set and repairing the wires myself. (out of my Pocket). No offer from owner to pay or reimburse me for the cost. I would not recommend this place to anyone.

John M. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO R. 
Rating:
4.0

Customer did not leave a comment.

DOSSE A. 
Rating:
1.0

The truck Barely ran it drank gas worse than a 70 old Ford truck and the steering wheel had so much play it was horrible I was terrified the whole ride I was going to wreck

Brandie A. 
Rating:
2.0

Truck smelled like it had had livestock in it and I had to sweep out the back of the truck before I could use it. The guy working here was very nice but I was charged for fuel even though I took it back with more fuel than when I picked it up. He did not inspect the truck with me present as I have always had done at other Uhaul rentals.

JOHN D. 
Rating:
1.0

They wanted me to back the trailer up on the grass in a spot that was to small and after I told the man i was unable to do so, he told me he couldn't help because he didnt know how to back up and then brought some scary looking guy out thar was a professional. I told both men no one was getting in my car and i backed up as best as I could but the man was horrible and the scary guy was insulting me. Never again will I use this service.

Crystal R. 
Rating:
2.0

My original reservation was for a different location. 15 minutes before I was to pick up, my truck had not yet returned from the previous user so I was forced to go to this location for pick up.

Eric G. 
Rating:
3.0

Customer did not leave a comment.

JAMES G. 
Rating:
1.0

Customer did not leave a comment.

DONNA K. 
Rating:
3.0

The person I interacted with at this location was pretty aggressive on the phone when I was not there at 8 am. The truck I rented was dirty, banged up and worn. It rode very rough and noisy. It was down a quart of oil when I parked it on a level surface and checked. It functioned well enough to meet my needs. I added oil. I was directed to DF6 LLC at 1533 Bear Creek Pike by some of my documents, so I stopped there first. They were much nicer and I would try to rent from them the next time I need a truck.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY L. 
Rating:
5.0

Very helpful man. He helped me back up the trailer into position.

Samuel S. 
Rating:
1.0

I will NEVER use that location again.

SHAWN D. 
Rating:
5.0

Excellent people to work with. I had ordered a 10 foot truck. When I looked at my reservation email I was pleasantly surprised to find that the 10 foot Truck I ordered was not available, so they simply gave me a 15 footer for same price of the 10 footer.

ROBERT K. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM J. 
Rating:
1.0

I was charged an extra $2.70 because I went over 6 miles. The guy wouldn't listen that the reason I was over was my pick up location was closed and my second pick up location was further away. He said I would have to bring it up with uhaul. Not worth the hassle.

Ronald E. 
Rating:
2.0

No help with anything.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY D. 
Rating:
4.0

Customer did not leave a comment.

Wendy W. 
Rating:
2.0

Person who received the vehicle was in his cell phone the whole time chatting with a friend. There was nowhere to park and junky looking vehicles all around the drop off spot.

Douglas R. 
Rating:
1.0

Reservation was made online for a contactless, after hours pickup at a different location in town. The day before the reservation, we got a call saying that the truck we requested was only available at the location across townâ€"still fine to pick up at 6 am. Upon arrival at 6 am, the truck was indeed NOT prepared for mobile pick up. We had to wait TWO HOURS for the office to open (which, even then, the employee was not available right at 8). No apology, no reimbursement for the trouble, nothing. Absolutely will not use UHaul again.

DUSTIN W. 
Rating:
5.0

I can't think of any ideas for improvement. The good folks at this UHaul terminal had my rental truck ready, and processing the transaction was done quickly & professionally. They met me at the time to return the truck, and made sure everything went smoothly. I would recommend this UHaul location to anyone.

Jeffrey T. 
Rating:
5.0

They were super helpful to us!! Will make sure we go back for any of our needs for a truck!! Friendly people!! Would recommend them to anyone!!😀

JUDY C. 
Rating:
1.0

The location is the motel.

BRANDY D. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
2.0

This person argued with me and tried to charge me for a extra day that uhaul had given me. He did not want to hear anything regarding problems with the truck or the trailer. He argued with me because a dolly i rented had a different number on it then what was on my receipt (of what i had no idea) i was charged 13.00 dollars because the gas guage was a hair off. And, incidentally the truck was out to be rented less than a hour after i dropped it off. No maintenance was ever done to it.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA C. 
Rating:
1.0

The gentleman was rude. The hotel was dingy. He charged me for insurance when I did not want insurance, and I asked multiple times if it was necessary and he responded yes every time, that it was required. To find out at the drop off location it was not required to have it. Also told me that I have to bring it back on half a tank which it only had a quarter in it

DUSTIN S. 
Rating:
1.0

Set a new pick up location or hire a new point of contact.

FRANK C. 
Rating:
1.0

Terrible service, charged extra after requesting a 10 ft truck I was upgraded to a 20 ft truck and charged extra for it.

TONY S. 
Rating:
1.0

Rented a 26' and the location had 2 one new and one old, we asked for the new one and he said "that is for advertisement" and then handed us the keys to a very old truck with no cruise control and you had to fight it from going off the road.

Patrick J. 
Rating:
1.0

Very dissatisfied with our u-haul experience, we waited over 2 hours and had to go different location the truck was dirty we wasnt satisfied what so ever and was on with customer service lady for over 2 hours

CORA T. 
Rating:
3.0

Proper signage for office, several customers walking around trying to figure out which of 3 buildings is the office.

Garry W. 
Rating:
5.0

The U-Haul personnel were very friendly, helpful, and took care of my needs promptly. The hours of operation at this location are great, allowing me to pick the rental truck up and return it at convenient times and days. I felt well taken care of by the good folks here.

Jeffrey T. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
3.0

The space is limited and without an attendant it's difficult to know exactly where to park a 26' truck when another one is already parked there.

CHARLES D. 
Rating:
4.0

Customer did not leave a comment.

WALLACE B. 
Rating:
4.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

PRAGNESHKUMAR P. 
Rating:
1.0

First off this location is surrounded by drug addiction in a SUPER run down motel. Secondly the Uhaul “rep” who owned the hotel was super rude. Next, there was sooooo much cigarette ash and what appeared to be marijuana pieces left all over the cab. The inside was dirty. The truck key does not unlock the driver door you had to enter through the passenger. We had to wait an additional 45 minutes after signing the contract to move the truck because of where they had it parked was blocked in by a residents car. We have used Uhaul so many times and this was by far the worst.

Samuel F. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
1.0

They charged me as late return despite I explaining a.l themissues we had..

Haresh J. 
Rating:
1.0

Tried to return the trailer due to my car not starting to put on the racks, when I went to try and return it I was told that since 10 minutes had passed I could only get a 30% refund. Ended up getting a handful of friends to help push the car onto the racks and then had to do the same to get it off, but it was an extremely frustrating experience and was not even 30min from when I rented the trailer. The only reason I took so long was due to trying to charge my battery and get the car to start which it would not and I didn't have enough money to get a new battery. Extremely difficult situation and the manager was not very helpful in the matter. Would not recommend. In addition I tried to reserve the trailer the prior day and drove up from Huntsville, AL but the phone reservation was apparently not good enough and they no longer had one when I got up there.

PHILIP W. 
Rating:
4.0

Put a sign on the door of the U-Haul rental store telling people who are picking up to go to the hotel next door where you pay

JEFFREY T. 
Rating:
2.0

The man and wife at the Columbia Inn were very nice, but I was told to be at one U-Haul place in Spring Hill. No one showed up there. Then I was contacted by the manager at the Columbia Inn to come to the Columbia Inn, which was much farther away. The staff were nice, but I would have preferred a closer location to get the U-Haul and take it back.

ROBERT B. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

This rental process went as smoothly as could be. I was pleased with the rental action, the equipment provided, and the cost for each item. I'd recommend them to anyone.

Jeffrey T. 
Rating:
1.0

Rude and tries to park truck on hill so he can charge extra for fuel expects customer to unhook equipment but must back it where he wants then falsely charged for extra time total Crooked Business Stay AWAY

DARRYL P. 
Rating:
5.0

Customer did not leave a comment.

ZERESH H. 
Rating:
3.0

Customer did not leave a comment.

TERRI S. 
Rating:
1.0

Truck was almost not drivable. Worn out

PEGGY F. 
Rating:
4.0

Customer did not leave a comment.

kenneth R. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
1.0

Site is located at hotel facility. No signs or visible directional information to advise it's a Uhaul facility.

LINDA R. 
Rating:
5.0

Customer did not leave a comment.

RANDY F. 
Rating:
3.0

Customer did not leave a comment.

STEVEN S. 
Rating:
3.0

I wish I was refunded for the extra day I paid for

NICHOLAS L. 
Rating:
3.0

Customer did not leave a comment.

Chris A. 
Rating:
5.0

Manager was very helpful. First time I had used tow package on my car, so stopped by the location a couple days early to check out lights and hitch. He hooked up lights and hitch to confirm that I was good to go. Location is easy in and out. I highly recommend.

Bruce D. 
Rating:
4.0

Customer did not leave a comment.

HUESTON M. 
Rating:
3.0

Customer did not leave a comment.

STEVEN T. 
Rating:
1.0

The owner is a dickhead.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLYJOANN R. 
Rating:
1.0

DROVE NO EXTRA DRIVING ADN CHARGED EXTRA MILES SOMEHOW FROM PICKING UP TO GOING TO ANOTHER LOCATION FORA TRAILER I WAS CHARGED MORE MILES

JEREMY D. 
Rating:
1.0

I HAD TO TAKE THE TRUCK AND TRAILER TO A DARK AREA AND UNHOOK IT WAS A DRUG POOR LIVING FACILITY NOT SAFE AT ALL

JEREMY D. 
Rating:
1.0

Customer did not leave a comment.

PHILIP C. 
Rating:
1.0

This location was terrible and I felt completely uncomfortable the entire time. The person running the location was rude and just did not make this a pleasant experience.

dawn T. 
Rating:
5.0

Customer did not leave a comment.

Stephen P. 
Rating:
1.0

The man that runs this place should NOT be allowed to represent your company! He was EXTREMELY rude and disrespectful to me & tried to tell me that if I didn't do what he said, that he was going to make sure that I was charged additional fees! The experience was so bad that I will likely never use Uhaul again!

Heather P. 
Rating:
1.0

You over charged me! Windshield was dirty and several chips in it! I tried calling to get part of my money back but to no avail.

SANDRA K. 
Rating:
5.0

Clean windows.

LORRAINE H. 
Rating:
4.0

Customer did not leave a comment.

ALI B. 
Rating:
4.0

I had to travel with the truck to another location to pick up the car trailer. This counted against my total miles, and took extra fuel. I would have preferred to pick up both pieces of equipment at one uhaul location. The worker at this location was otherwise helpful and professional

KENNETH L. 
Rating:
5.0

Customer did not leave a comment.

KENNETH P. 
Rating:
2.0

Customer did not leave a comment.

AMBER N. 
Rating:
5.0

This guy was spot on and did a great job assisting me as well as other renters.

KARL R. 
Rating:
5.0

Customer did not leave a comment.

kelsey D. 
Rating:
5.0

A little info on wipers pulling the tab if there is ice or snow...locations and use. Otherwise the lady in columbia was very nice, and helpful and informational. The truck was great and the ride was much smoother then other trucks I have driven.

Mary T. 
Rating:
3.0

Customer did not leave a comment.

Calleigh C. 
Rating:
3.0

Need to have proper sign which directs to uhaul office. It took me to find the office with multiple properties there in same premises. I found the truck but to get the keys at office I was wondering for 15 minutes to locate the office. The truck was having some issues with multiple types of noises and braking was not good either.

BHAVIK P. 
Rating:
3.0

Customer did not leave a comment.

CLARK B. 
Rating:
2.0

I arrived early (7:45 am) at the pick-up location that was supposed to be open at 8 am. I waited until 8:15 am before anybody arrived. The Uhaul location was inside the lobby of a not so pleasant and sketchy hotel. The lady that helped me was nice. The truck was free of any trash, but the floors were dirty and with mud stains. The gas tank was below the signed contract (1/4 instead of 1/2). This required further documentation and a call to Uhaul Customer Services. Overall, I got what I needed to get done, used the truck, and everything worked out. But I did not enjoy the service due to the reasons mentioned above. I would NOT recommend this location to a friend.

Irving L. 
Rating:
3.0

Uncomfortable location...had to stand outside to do all paperwork. I was switched to this location after booking for the Cayce Lane, Columbia, TN location because I was moving property from that storage facility, making renting there the most convenient. The truck interior had previous renter's trash in it.

KIMBERLY J. 
Rating:
4.0

Customer did not leave a comment.

LAKISHA W. 
Rating:
5.0

Clean for next people

CHARLES J. 
Rating:
5.0

Customer did not leave a comment.

James M. 
No reviews have been submitted for this location.

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