Comentarios del cliente para Colorado Springs Self Storage North

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Colorado Springs Self Storage North

Grado total:

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Brad H. en

Grado:

El cliente no dejó un comentario.

Tim S. en

Grado:

I can't think of anything. The attendant was very friendly and helpful. The office was well kept. It was a pleasant experience.

Shaun S. en

Grado:

The first issue is that my rental was confirmed for 5905 N Nevada Ave. However, Uhaul decided to move my reservation 15 MINUTES AWAY! to Karen Lane. This resulted in an extra hour for the moving company I hired to be charged as well as 8 miles of extra charges and of course gas cost and logistics on my end in my personal vehicle as well. SO MUCH FOR THE $50 GUARANTEE. I will truly never use this company again. Reservation #: 29947456

Bret T. en

Grado:

The online check in process was horrible. It took over an hour to get checked in and required an unreasonable number (4) contact numbers.

Lauren J. en

Grado:

El cliente no dejó un comentario.

nancy S. en

Grado:

This was a 100% painless experience. Tasha was so easy to work with, had exactly the truck I needed, and had me on m way in less than ten minutes. The price was much less than expected. And the best surprise - - the truck was completely smoke-free, something I seldom find in rental cars or equipment these days.

Thomas H. en

Grado:

Very friendly check in on a snowy day. Clean storage unit and easy truck return.

Art T. en

Grado:

Very helpful in showing how the hitch system gets hooked up. We were in and out on our way quickly.

Norine C. en

Grado:

I cancelled this reservation on the phone three times. The affiliate network is very difficult to communicate with when the uhaul website and phone calls speaking to people directly. Rated on system

John G. en

Grado:

Too cumbersome of an automated process

Joseph C. en

Grado:

there was some damage that was not id before we arrived but upon our inspection they were noted, no big deal, personnel were really nice about it.

Jason K. en

Grado:

Make sure locking nut is present and ratchet secure on tow dolly so my car does not come away from the equipment while in motion. I provided faster when I observed deadline gig.

Donna W. en

Grado:

Clean. Professional. Helpful.

Mary S. en

Grado:

El cliente no dejó un comentario.

Michael S. en

Grado:

El cliente no dejó un comentario.

Linda M. en

Grado:

A little hard to find, but we managed.

Anna E. en

Grado:

The owner /Autorized dealer was a delight and very helpful and accomadated our specific needs Tue crew that is a sub contractor for uhaul thru Moving help was a complete joke and their performance laughable at best . They showed up 2.5 hrs late in a tire down camper hopped out smelling like booze. The first boxes out they dropped down the stairs breaking multiple things. Once loaded they did not secure load witch caused for my dresser to be permanently damage . And when they left. They didn't put slider back in and didn't come back to fix it. Witch resulted in more delays . On our way back to the unload location I waited for another 25 mins and my wife seen them parked in a close by alley and walked up and seen them smoking drugs. I wouldn't recommend these people they do not care about you stuff and should not be around kids . C &M. MOVING 2AS THE CREW . PLEASE WARCH OUT FOR THERE

Kathy R. en

Grado:

El cliente no dejó un comentario.

John K. en

Grado:

El cliente no dejó un comentario.

Randy W. en

Grado:

El cliente no dejó un comentario.

william W. en

Grado:

Great experience. I flew in from out of town, quick paperwork process, truck was clean, ran perfectly and was ready to go. A back-up was prearranged so no stress in case my flight was delayed past closing time on Saturday.

Scott A. en

Grado:

El cliente no dejó un comentario.

Zhitao L. en

Grado:

El cliente no dejó un comentario.

Adam D. en

Grado:

Ended up not using the unit due to inaccurate information on the U-Haul website. Owner was polite and helpful getting the rental cancelled.

Douglas C. en

Grado:

There was no appliance dolly which I had reserved. The staff first tried to send me to another location for the whole rental. I was dropped off there, so not a possibility. She then stated the district manager knew they had reservation for an appliance dolly, but did nothing about it. while i got 50 dollars off my rental, had to go to another location for the dolly, overall I lost about 90 minutes out of my day. Note the windshield was so streaked and dirty the washer fluid wouldn't clean it.

Michael R. en

Grado:

El cliente no dejó un comentario.

Michael R. en

Grado:

El cliente no dejó un comentario.

Michael R. en

Grado:

El cliente no dejó un comentario.

KAYLYN K. en

Grado:

Great place!

Martin G. en

Grado:

I made the reservation weeks before and spoke to an attendant. I called two day prior to pickup to modify drop off location. An attendant told me that they didn't have a trailer for me! In my concern, she just maintained that there was no trailer. She said that she call someone. I called the number that she was going to call (but she didn't) and that person said that there would be a trailer and that it was in the notes. I called back to the pickup location and explained that. She said, "oh there it is". REALLY!?!

CALEB S. en

Grado:

Wish they were open 24 hours. Other than that they were great.

Margaret M. en

Grado:

We were very pleased with our whole moving experience into and out of co springs self storage. We would use them again and recommend them to our friends.

Debra S. en

Grado:

Clean, neat place. Nice people. My 10 foot truck got 6 miles to the gallon - fuel is expensive.

Lynn J. en

Grado:

El cliente no dejó un comentario.

derek M. en

Grado:

El cliente no dejó un comentario.

JOHN P. en

Grado:

Very helpful staff and accommodating

Gonzales W. en

Grado:

you are ok

sue L. en

Grado:

El cliente no dejó un comentario.

GILIE F. en

Grado:

We absolutely LOVED our experience at Colorado Springs Self Storage North and will definitely return--so convenient! Susan was incredibly helpful, available, and knowledgable! Highly recommend!!

Stephen K. en

Grado:

El cliente no dejó un comentario.

w Roger R. en

Grado:

excellent staff, helpful

DARLENE J. en

Grado:

The storage unit are not clean and the drive areas are sagging badly.

michelle L. en

Grado:

El cliente no dejó un comentario.

Wendie W. en

Grado:

No a thing, I'm very happy.

TAMMY JOYFUL L. en

Grado:

El cliente no dejó un comentario.

JOHN S. en

Grado:

El cliente no dejó un comentario.

Gregg A. en

Grado:

Requested a dozen furniture blankets as part of this rental and selected a location. When reservation came through the location was changed (farther away) and the didn’t have any blankets. Had to go to ORIGINAL location to get them!

William S. en

Grado:

El cliente no dejó un comentario.

Daniel D. en

Grado:

Truck was not ready. Waited over an hour. Did not have the dolly that I reserved

RALPH K. en

Grado:

Very friendly service and great equipment

Terry N. en

Grado:

El cliente no dejó un comentario.

James R. en

Grado:

Wad not told about the towing light/switch.

Kelle O. en

Grado:

El cliente no dejó un comentario.

Tammy L. en

Grado:

El cliente no dejó un comentario.

SANDRA C. en

Grado:

Not a thing..

Justin W. en

Grado:

El cliente no dejó un comentario.

Patrick C. en

Grado:

nothing . It was quick and handled well.

Royal K. en

Grado:

El cliente no dejó un comentario.

Chris W. en

Grado:

El cliente no dejó un comentario.

Liam J. en

Grado:

The gal was so nice amd helpful.

Patrick G. en

Grado:

they even stayed late to see that we had no issues getting in to store our items and drop-off was easy.

Bobe C. en

Grado:

This place was awesome! Convenient and easy access. Secure! Susan in the front office was great. She made the painful moving and rentals both simple and painless. She is very friendly and takes time with all her customers.

jason S. en

Grado:

Great staff, and very helpful during the turn-in process. I really appreciated them being professional and organized in order to ensure a smooth turn-in. Great location!

Hunter E. en

Grado:

I waited over a hour and a half to pick up your computer's weren't working it was just unpleasant

Othella F. en

Grado:

El cliente no dejó un comentario.

dave W. en

Grado:

El cliente no dejó un comentario.

Jeff M. en

Grado:

El cliente no dejó un comentario.

DAVE N. en

Grado:

El cliente no dejó un comentario.

DANIELLE M. en

Grado:

I was very happy that the gal working the desk that day was able to help me out. She stayed to make sure I got my storage room and my car off the dolly. Thank you

Marc P. en

Grado:

Agent was pleasant and accommodating, however, equipment was damaged. It was noted by a circled X. It was apparent there were repairs made to the location of the damage but they had long since come apart. I made repairs myself to prevent further damage and to prevent equipment from coming apart during use while in my custody. Chain rubber retaining bands were missing. Bands were taken from another piece of equipment.

Sandy M. en

Grado:

El cliente no dejó un comentario.

meeta V. en

Grado:

Excellent customer service

Joan N. en

Grado:

Very helpful, personable staff!

Arturo R. en

Grado:

Outstanding service. This was a huge difference from the location in homestead Florida. That location was horrible.

Wright B. en

Grado:

Tasha was very helpful and knowledgeable. She made me very comfortable with the decision I was making

Tasha P. en

Grado:

El cliente no dejó un comentario.

Betsy W. en

Grado:

El cliente no dejó un comentario.

ray E. en

Grado:

El cliente no dejó un comentario.

Matt A. en

Grado:

The staff were very personable...they delivered my boxes to my truck and had me in and out in no time at all... Great location...easy drop off after hours.

jerome B. en

Grado:

El cliente no dejó un comentario.

Kenneth J. en

Grado:

I first ordered from the 5909 N Nevada location. I was called and told the trailer would be there the day of the rental. I showed up and was told they couldn't serve me and sent me to Karen Rd. I spent an hour waiting for paperwork at Karen road before I left. The next morning I loaded my car and could not strap it on without damaging the fender/front wheel well. My family decided to drive the car instead of damage it.

Steve M. en

Grado:

Very easy to work with. No problems at all.

DELORIS M. en

Grado:

The facility is clean, and the staff is nice and helpful.

Maaike K. en

Grado:

No problems. Happy with the rental and staff on both pick up and return.

tim M. en

Grado:

Inspect the tires. Ours was bald and bulging when we noticed them. Dry rotted.

Brooks S. en

Grado:

El cliente no dejó un comentario.

Paul H. en

Grado:

U-Haul rental shares location with a storage facility, making the entrance area cramped and hard to return a trailer

Dr Thomas M N. en

Grado:

Trailer was older, rear latch and pull strap old and rusty. Unit should been pressure washed inside to clean out

Paul R. en

Grado:

I was sent to three different locations to get set up because the technicians were not certified to hitch up my rental!

CHRIS H. en

Grado:

This Karen location was nice and the lady was very customer oriented but I reserved my trailer at "R" Rock Yard in Monument and got passed off to the Karen location, 19 mi vs 3 mi each way. Took 3 trips to "R" Rock Yard and some firm verbiage from me to get the reservation secured. I definitely would not recommend "R" Rock Yard for any rental needs.

Anthony T. en

Grado:

The only negative was that I was overcharged because my unit was not checked in on time. This could have been my fault as well and the center manager was very helpful and responsive. I believe this issue will be resolved and I will get my over charges refunded.

Robert H. en

Grado:

Sue was awesome. Very courteous & helpful. Rented a storage unit from her as well. Overall great experience

David L. en

Grado:

El cliente no dejó un comentario.

ROBERTA W. en

Grado:

El cliente no dejó un comentario.

Philip E. en

Grado:

El cliente no dejó un comentario.

DIA R. en

Grado:

Susan was amazing to work with! Very professional and easy to work with! I will be recommending this facility in the future!

Jeff C. en

Grado:

El cliente no dejó un comentario.

CHRISTIAN B. en

Grado:

El cliente no dejó un comentario.

Diana S. en

Grado:

El cliente no dejó un comentario.

Myra P. en

Grado:

This is a great facility. The owner was very helpful in processing the return and setting us up with a storage unit. Highly recommend this location.

Beverly P. en

Grado:

My reservation was at a different location and 30 minutes before pickup I was notified that my reserved truck had been given to a walk-in. Of course, another truck wasn't available so I was re-directed to a different location. NOT HAPPY!!!

Glen V. en

Grado:

She was very helpful and friendly.

Lance D. en

Grado:

Number one safety thing for driving at night is to make sure the damn lights work! The woman who rented it to me was behind supposedly checking while I went thru brake lights, turn signals and what not. Was told that everything worked. Double checked myself that night and of course everything worked except the running lights and of course it's New Years Eve, nobody to answer calls. Ended up just driving during the day but that is so basic that there's no reason they shouldn't have been checked and working before being put out for rent again! Pretty sad. Lance.

James D. en

Grado:

El cliente no dejó un comentario.

JOHN F. en

Grado:

El cliente no dejó un comentario.

John F. en

Grado:

El cliente no dejó un comentario.

Jerry M. en

Grado:

When we arrived the employee had not gathering up the 84 blankets we ordered. She first said they didn't have that many and we'd have to go elsewhere to get the rest. Then she changed that and had to get the blankets from 2 locations, and 2 trips by golf cart to get the remainder of the blankets. The truck cab had water on the floor that had to be wiped up. It took an house at this store to get the blankets, truck and paperwork. This was totally unacceptable as we had movers coming to our house and needed to get out quickly. We would never use this location again.

STEPHEN W. en

Grado:

El cliente no dejó un comentario.

AUGUSTIN G. en

Grado:

Lady in office is so nice love her!:)

Mary A. en

Grado:

The people who work there are very nice and helpful, but it is not at convenient to rent there as it is at the larger location on Nevada. The hours are not as convenient, and it is trickier to attach trailers to trucks at this location.

LOUISE U. en

Grado:

My truck was diverted there from Nevada avenue. When they called and said it would be ready at 0930, instead of 0900, it still never got there. I had to take a taxi to East ColorSo Springs, 10 miles away. I was told the truck had 1/2 tank of fuel in it. It had 1/4 tank. Then I drove 10 miles back to Karen Lane to get the trailer and dolly. I asked about the oil service light remaining on. The checked all the fluids and they were good. Said I was good to go. Turned on the AC in Alberqurkque. The truck over heated and the transmission service light came on as the truck got hot. Truck was not even 2/3 full of boxes and furniture. 18 miles north of Truth or Consequenses, I pull over before the truck thermostat reads into the red zone. I called roadside assistance. I waited inside the truck with two ninety lb labs for seven hours in 90 degree heat. I am not allowed to take them in Burger King or the gas station to cool them down. We are from the mountains of Colorado where there is no air conditioning. It's not needed. We were heat exhausted. I still have a headache today. I thank the mechanic who work hard to get us on the road. There is still something wrong with the truck. The turn in point reported the truck needing repair.