Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The mobile application wasn't working half of the time and I was unable to upload many photos during the pick up process. It also took too long to finish the pickup process
Brianna S
Rating:
1.0
The given combination for the key lock did not work. After messaging with customer service for 40 minutes, I was given over 6 different combinations to try on all of the locks, and none of them worked. I requested a different location, but was given a phone number that was not open for business for another hour. I asked the chat to cancel and refund my reservation, but have not been refunded the $85.27 so far. This cancellation also made me have to cancel my movers and was charged a fee from them. Overall, I've lost money and time, and I still have a household of furniture that I still need to move. I was told that a manager was going to reach out to me, but no one has yet. At this point I just want my money back.
Stefanie I
Rating:
3.0
Customer did not leave a comment.
Cody I
Rating:
3.0
Customer did not leave a comment.
Ron L
Rating:
5.0
Customer did not leave a comment.
Urieda W
Rating:
5.0
I rented unit online payment received gate code and unit access had U-Haul took first load dropped went to get second load. Red locked out.went. to ask people were very nasty and rude.said I could not be there need to be out by 430. Said I had been evicted from different location. Was supposed to return U-Haul.could not it was full. Got charged for another day. They said they reimbursed my account.they did not.so with no money had to find another storage. Still have load in truck.they have been nothing but rude.cslling me a liar.costing me money I don't have and time.the e iction they referred to was not in my name period.imvsimply trying to get my belongings. They went as far as to call my second contact- my daughter, be rude and hang up on her! I have been nothing but kind and try to get my belongings. I do not have a vehicle and they are now telling me I can't get my things until monday.and still have not reimbursed my account.they went as far as to yell at me!. Certainly I just wanted to move my things,yet again and pay more money I don't have just to be decietful. You'd think Ithey knew me and I had done them personally and wrong or something!! Never again will I use this business.
Marquita C
|
Reservation
Rating:
3.0
Unable to reach the drop off location individual. Door said open, but no answer on phone multiple times and had to return through customer service.
JULEAH B
Rating:
4.0
Customer did not leave a comment.
Ronald P
Rating:
1.0
After struggling to get the key out of the box due to the very large plastic piece attached to the key jamming it it, I returned the truck after 5 hours, I had rented it for 2 days, but returned it early with nothing wrong with it and was charged for “damage or missing”. The ONLY thing I didn’t do was top off the gas because I used it for 5 hours. so total I paid close to 300$ for 5 hours and there was no damage to the truck. I will never recommend this place to anyone. It was the worst moving experience I’ve had
Madelynn B
Rating:
3.0
Strangest UHaul location I've ever been to. Thought I was parking the truck in an apartment complex. Only two other vehicles there parked in a driveway. Location was clean and well lit.
MARK B
Rating:
4.0
Showed up before closing but place was closed. Called a few times because we have questions, but no one answered. We figured out what we had questions on, but the store being open would have made it easier.
Ryan L
Rating:
5.0
Very helpful in dropping off the truck after hours. Wish I could have met them to thank them for their assistance.
Constance C
Rating:
3.0
Customer did not leave a comment.
Malea D
Rating:
5.0
Colorado Springs Self Storage was amazing. Made sure I had all the moving supplies I needed. Even took care of my check out and check in.
joey b
Rating:
5.0
Customer did not leave a comment.
Anoop N
Rating:
2.0
Truck not clean at pick up.
Robert G
Rating:
5.0
Everything went smooth and equipment on good condition
Carlos O
Rating:
3.0
I was more disappointed with the overall experience in that I was moved to this location but they didn’t tell me it didn’t open for another 30 min. Fortunately the person working helped me anyway!
kimberly u
Rating:
5.0
Customer did not leave a comment.
Kory P
Rating:
4.0
Customer did not leave a comment.
Dale M
Rating:
1.0
Customer did not leave a comment.
Zachary L
Rating:
5.0
Customer did not leave a comment.
MARLYENA M
Rating:
5.0
Customer did not leave a comment.
Derrick M
Rating:
4.0
Overall experience deserves a negative rating. I spent 4 1/2 hrs trying to use online reservations only to complete the process in the office. When I returned the vehicle, the office was closed and the online processes did not work. I spent over an hour on hold for customer service only to be disconnected. Your online process SUCKS!!!!!!!!!!!!!!!
Brian B
Rating:
4.0
The truck’s check engine light was on the entire time.
Renee A
Rating:
5.0
Very courteous and polite staff.
ROBERT P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERT P
Rating:
2.0
Way too many glitches for picking up or returning trucks. Took about an hour to pick up and about the same for return. It would error out and make me start over again. What a nightmare! I got really ticked off. Uhaul really needs to improve their online service pick up and return. When I returned the truck I had to start over 4 times! And it made me retake pictures everytime. I was really disgusted to say the least. Very poor service.
Mark J
Rating:
5.0
I have no complaints about my experience. I did everything through the mobile option and it was very easy and fast. Every step was explained very well and I will definitely be using this service again whenever I get the chance!
Alexander S
Rating:
5.0
I moved on a Sunday, my truck was ready for pick up, my online experience was very good
Gary L
Rating:
5.0
Customer did not leave a comment.
Billy L
|
Overall Experience
Rating:
1.0
The employee I encountered was extremely rude and condescending. She didn't seem like she wanted to assist with the return.
Andrew C
Rating:
5.0
Customer did not leave a comment.
Philip R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donald G
|
Overall Experience
Rating:
5.0
Our until was infested with mice after 1 month. All of our bags and boxes were eaten into and filled with mouse poop.
Michael B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mark G
Rating:
4.0
Need more staff
To avoid waiting
robert h
Rating:
5.0
Customer did not leave a comment.
Jeannie A
Rating:
5.0
The staff was so friendly and und understanding help me when I didn't understand how to stop my storage correctly because I couldn't make it to the office they're very understanding
Lariell O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christie W
|
Overall Experience
Rating:
5.0
Outstanding service from front personnel! I believe I dealt with Crystal a lot ( think correct name) and she was so pleasant to talk to and I want to say thank you to all of you!
ALAN C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
michael c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAWN M
|
Overall Experience
Rating:
5.0
I would like to thank you for helping my family secure my household goods until we were able to find housing in during our move to Colorado.
Stephanie was professional and accommodating, especially during these C-19 times.
Thanks again,
Dr. Connell
Margaretann C
|
Overall Experience
Rating:
4.0
Why do you need to call 3 different people to confirm im picking up a vehicle? i was the main person but my driver got the call first then me and they asked for a third don't know why and it was at least 5 min between calls. Ian called my third person to confirm and then we never heard from him again, sat for 20 min then called customer hotline(support) and we were good to go Ian never gave us the code for the key box, so we were there an HOUR trying to get this vehicle. The location was great!! Your people on the phone need to complete a teansaction. POOR SERVICE FROM IAN
Ryan M
Rating:
3.0
The office is in an apartment neighborhood down a narrow lane where a group of storage units are located. I called and left two detailed messages during the day for someone to call me back with the time their location closed and was never called back. I arrived around 6pm only to see a locked facility with 5pm closing. The area at the office was too narrow to turn my truck and trailer around to not block the entrance to the self storage. I ended up waiting for a good Samaritan storage patron to show up who agreed to help me unhitch the trailer and manually move it to a safe spot. U-Haul instructions for after-hours procedure were excellent and allowed me to to finish my business with a sense that things were complete. Thank you for the videos and easy photo process that gave me confidence you had what you needed. Please tell the folks at this storage location to answer their phones!!
JIMMY R
Rating:
5.0
Customer did not leave a comment.
Bob M
Rating:
1.0
Customer did not leave a comment.
Frank G
Rating:
5.0
Customer did not leave a comment.
Jimmy B
Rating:
5.0
Customer did not leave a comment.
Evan B
Rating:
1.0
We were given the wrong pick up and drop off locations and no one seemed to know what they were doing. Will not be recommending this location to anyone.
Shawna R
Rating:
1.0
Let your customers know that if they are late that your reservation could and will be canceled. And to give a full print out receipt on what charges there are. Instead of just the total.
Heather S
Rating:
5.0
Stephanie went beyond and above to help me out. She is a wonderful person and a great staff member you need to keep for ever. She is not replaceable in no means.
Tito V
Rating:
5.0
Was provided excellent service upon return of the vehicle.
Judith M
Rating:
1.0
Waited for over an hour to receive the rental and took over an hour to return the rental. I have never had such a poor experience doing something so simple. I will not be returning my business and I encourage people who are looking for a structured establishment do the same. Very disappointing.
Ronica S
Rating:
5.0
Customer did not leave a comment.
Danial B
Rating:
4.0
Only place that would answer the phone when I tried calling over 10 places
Paul J
Rating:
3.0
Customer did not leave a comment.
Susan b
Rating:
5.0
Not a thing.
terry s
Rating:
5.0
Customer did not leave a comment.
Jason S
Rating:
5.0
The location and Stefanie were AWESOME but the cargo trailer itself was the worst I've EVER rented from UHaul. This is not fault of the woman that helped me, just poorly maintained equipment. Couldn't drive more than 45 mph on highway because cargo trailer needed work desperately. Turned my 12 hour drive into 18 hrs! I've already called UHaul to hopefully make this right so we will see. Again, the location and service were TOP NOTCH in Colorado and customer service doesn't get better than Stefanie at this location....the trailer was just JUNK though! Should be someone checking these things before such a long journey/rental. Hoping UHaul makes this right because an 18 hour trip was not my plan and I was NOT HAPPY to have 6 extra hours put on my journey!
Adele T
Rating:
1.0
Advise them to go to a location that customer service staff familiar with the uhaul system. I also paid $20 more for my trailer at this location than I would've payed a couple miles away at another location.
adam a
Rating:
5.0
Stephanie helped us out at this location. Extremely helpful, outgoing personality and gives you extra tips on staying safe on the road. I’m so glad she was there to help!
Amanda G
Rating:
1.0
Representative was extremely abrasive/rude. First contract had to be reversed because they didn’t check the truck beforehand. Ended up having to pay twice (although the rep on the phone did redact the first payment...which I should get back in 5 days?)
JESSE S
Rating:
3.0
You have charged me twice for this truck.
James R
Rating:
5.0
N/a
randal e
Rating:
3.0
Employees were very nice but the trailer we picked up was completely covered in ice from the previous renter. So much that i had to chip it all off with a huge pry bar just to do my inspection and found damage to the trailer under the ice. Third party locations don’t seem to inspect trailers between renters.
Michael M
Rating:
5.0
Staff were extremely helpful! Great service.
The U-Haul system wasn't working up to standard, as it wouldn't let me purchase safe-tow insurance. However, the staff handled the situation well and professionally.
Bridget B
Rating:
5.0
The parking area is tight. Have vehicles facing out so the customer can just drive out without having to turn it around.
ROSEMARY M
Rating:
1.0
Customer did not leave a comment.
Casey C
Rating:
4.0
Customer did not leave a comment.
Jamie K
Rating:
3.0
I was told where to drop the truck off the day before. I dropped off at 7:15 am which was 1.5 hours early on the actual truck rental and issues I had obtaining the truck in the first place.
The truck ran great the entire trip.
John R
Rating:
5.0
Customer did not leave a comment.
RICKY B
Rating:
3.0
Was very slow
paul m
|
Reservation
Rating:
3.0
Customer did not leave a comment.
Jolleen E
Rating:
4.0
Stephanie did an excellent job in helping me get the trailer! Very knowledgeable and customer-friendly.
Monte M
Rating:
5.0
Very knowledgeable as to what size unit we were needing. Accommodated all of needs and wants!
gregory t
|
Reservation
Rating:
5.0
Customer did not leave a comment.
Doris S
Rating:
4.0
Very friendly and helpful
Brian M
Rating:
5.0
This location was fine. The lady was nice. HOWEVER this was a particularly awful experience trying to rent a small auto transport to haul our US ARMY son's Jeep Wrangler to his new duty station in Colorado Springs CO (Fort Carson) from Sonora Texas. We had to drive the Jeep 127 miles in order to find an auto transport trailer. We were not given a military discount (we are both retired Air Force) despite being offered it (military discount) in San Angelo when we initially made the reservation. THEN we could not drop the trailer off outside Fort Carson at the closest U-Haul site when we arrived in Colorado Springs the day after we hooked the trailer onto our pickup and headed north, but had to drop the trailer off 25 miles away from our son's home. We also were NOT offered the special rate that was being offered to get Trailers and other U_Haul equipment to certain destinations due to a shortage. Colorado was one of the shortage states. The people on the phone were NOT helpful and did not understand that our 2018 F-150 could EASILY tow our son's Jeep Wrangler. It can tow 10,000 lbs. What a poor experience on the phone. Five years ago we also towed our son's Jeep to Alabama from Texas after he returned from Afghanistan. We used one of your competitors and did not have any trouble at all. We don't believe your phone representatives are trained very well.
ROBERT G
Rating:
5.0
I can't open the receipt on my email.
Jennifer C
Rating:
2.0
I was mislead when making the reservation and told I was qualified to receive first month free storage when the storage facility does not participate in Uhaul discount programs. Hidden fees.
Stephanie B
|
Reservation
Rating:
5.0
Stefanie was awesome
Jacob V
Rating:
1.0
They wouldn’t honor the free month of storage that the uhaul website offered me. Bad.
Greg H
|
Reservation
Rating:
5.0
I mention to the Clark about the reviews that I've read that work really negative I just didn't say it I commend this Clark and this location
Robert M
Rating:
3.0
Customer did not leave a comment.
Robert H
Rating:
5.0
Courtney was very pleasant and professional she made the entire process very smooth.
Kim W
Rating:
5.0
Customer did not leave a comment.
Chris P
Rating:
1.0
I was charged $168.03 for a truck that was supposed to be no charge. My reservation was never right. I never even got the truck on the day I reserved it and I was promised by several u-haul employees that I would NOT be charged for the truck I got the following day. I have not once signed any paperwork at all for anything. This is outrageous and I will be disputing the charge with my credit card company as well as posting on every social media site I have about he poor customer service and overall horrible experience I had with u-haul if this is not remedied TODAY
Tammy B
Rating:
5.0
Smooth process obtaining the unit. High quality security. Well maintained facility.
Leonidas V
|
Reservation
Rating:
5.0
The office was clean and it was the best experience I’ve ever had !!!! Go U-haul, Ten golden stars !!!
rollando h
Rating:
5.0
Friendly staff. Very helpful
Cale C
|
Reservation
Rating:
5.0
Customer did not leave a comment.
Crystal K
Rating:
5.0
Dropped off without incident
warren m
Rating:
3.0
Customer did not leave a comment.
Jesus T
Rating:
5.0
Customer did not leave a comment.
john S
Rating:
4.0
Staff were friendly and helpful , just need more lighting at night.
MARIE B
|
Overall Experience
Rating:
5.0
Thanks for the great service.
IRENA R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marie B
Rating:
5.0
Would like to thank the Staff for there support during a difficult move. They are very profession and helpful. I would recommend this facility to anyone.
VALERIE M
|
Overall Experience
Rating:
5.0
I happy whit they service
Antonia T
|
Overall Experience
Rating:
5.0
I had no problem with the storage it was clean maintenance the round the move went really smooth it was awesome storage and the u haul went smoth I would highly recommend the storage
GEORGIA M
|
Overall Experience
Rating:
5.0
Cool and understanding
VICTOR A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jim L
Rating:
4.0
I fell on bad times, lost my job. And because I did not have any money going in they put my things up for bidding. I lost some very personal things pictures and all my clothes and my friends belonging
MICHAEL R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Allen T
Rating:
5.0
Customer did not leave a comment.
victor a
Rating:
4.0
The facility staff were very helpful. The staff did tell us that they have a problem with pests but that they are working to get the problem under control. The facility appeared clean and secure.
Privacy R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patrick L
Rating:
5.0
Customer did not leave a comment.
Matthew A
Rating:
5.0
It was fast and easygoing. And when you return after hours they send you an email of how much it cost. You don’t have to go back for anything. Simple process.
Ashley W
Rating:
4.0
Friendly and helpful staff.
Michael O
Rating:
5.0
Exceptional service!
Elisabeth A
Rating:
5.0
Nothing to improve as far as staff. Tara was so friendly and professional. She was sincere too. Not fake. VERY unusual in this day. I do think that 9 pm is too early to lock the gate tho.
Greg W
Rating:
5.0
The only difficulty was finding a place to park my car while I moved. The service was fast and easy/hassle free rental.
Andrew E
Rating:
3.0
Customer did not leave a comment.
Caroline M
Rating:
5.0
Customer did not leave a comment.
BRIAN S
Rating:
5.0
very accommodating, friendly and great location
Thasha M
Rating:
5.0
Customer did not leave a comment.
Felicia I
Rating:
4.0
Be open until 5:30PM.
Jabez H
Rating:
5.0
This location had friendly staff that made the rental go quick and efficiently. I will be returning to this location for more of my rental needs.
Tiffany H
Rating:
5.0
Customer did not leave a comment.
Lowell G
Rating:
5.0
This dealer is conveniently located. Tasha was very knowledgeable and quick to get us into the truck we needed. I would definitely return to this location for future rentals and storage.
tara f
Rating:
5.0
I was told that the minimum rental was for 5 days and that i would be prorated for the days not used. I only used it for 2 full days and was told upon return on the 1 877 number that Uhaul didn't do that and i lost 3 days of money that i didn't use the rental for. This is bad business as i was going to use that remaining money for another rental in 2 months. But I'll be using someone else in the future if this isn't resolved.
PATRICK E
Rating:
5.0
Tara was the best
cassandra c
Rating:
5.0
Customer did not leave a comment.
Kimberly B
Rating:
4.0
The woman who helped us was very nice, professional, and wanted to make sure we were taken care of. Everything went very smoothly during our check in process.
RACHEL H
|
First Impressions
Rating:
3.0
They where very nice
Privacy R
|
First Impressions
Rating:
5.0
We had the best move in experience. Super quick and easy! Our unit is much better than the other storage place we came from and we are very happy.
