Customer Reviews for Colorado Springs Self Storage Central
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

152 reviews

3132 Mallard Dr   Colorado Springs, CO 80910

(719) 425-2181

Office Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(719) 425-2181

3132 Mallard Dr
Colorado Springs, CO 80910

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Ron Lang 
Rating:
5.0

Customer did not leave a comment.

Urieda Weathington 
Rating:
5.0

I rented unit online payment received gate code and unit access had U-Haul took first load dropped went to get second load. Red locked out.went. to ask people were very nasty and rude.said I could not be there need to be out by 430. Said I had been evicted from different location. Was supposed to return U-Haul.could not it was full. Got charged for another day. They said they reimbursed my account.they did not.so with no money had to find another storage. Still have load in truck.they have been nothing but rude.cslling me a liar.costing me money I don't have and time.the e iction they referred to was not in my name period.imvsimply trying to get my belongings. They went as far as to call my second contact- my daughter, be rude and hang up on her! I have been nothing but kind and try to get my belongings. I do not have a vehicle and they are now telling me I can't get my things until monday.and still have not reimbursed my account.they went as far as to yell at me!. Certainly I just wanted to move my things,yet again and pay more money I don't have just to be decietful. You'd think Ithey knew me and I had done them personally and wrong or something!! Never again will I use this business.

Marquita Cummings  |  Reservation 
Rating:
3.0

Unable to reach the drop off location individual. Door said open, but no answer on phone multiple times and had to return through customer service.

JULEAH BEST 
Rating:
4.0

Customer did not leave a comment.

Ronald Praska 
Rating:
1.0

After struggling to get the key out of the box due to the very large plastic piece attached to the key jamming it it, I returned the truck after 5 hours, I had rented it for 2 days, but returned it early with nothing wrong with it and was charged for “damage or missing”. The ONLY thing I didn’t do was top off the gas because I used it for 5 hours. so total I paid close to 300$ for 5 hours and there was no damage to the truck. I will never recommend this place to anyone. It was the worst moving experience I’ve had

Madelynn Brown 
Rating:
3.0

Strangest UHaul location I've ever been to. Thought I was parking the truck in an apartment complex. Only two other vehicles there parked in a driveway. Location was clean and well lit.

MARK BRUSH 
Rating:
4.0

Showed up before closing but place was closed. Called a few times because we have questions, but no one answered. We figured out what we had questions on, but the store being open would have made it easier.

Ryan Ledford 
Rating:
5.0

Very helpful in dropping off the truck after hours. Wish I could have met them to thank them for their assistance.

Constance Cooksey 
Rating:
3.0

Customer did not leave a comment.

Malea Dew 
Rating:
5.0

Colorado Springs Self Storage was amazing. Made sure I had all the moving supplies I needed. Even took care of my check out and check in.

joey blanchard 
Rating:
5.0

Customer did not leave a comment.

Anoop Nair 
Rating:
2.0

Truck not clean at pick up.

Robert Guilford Sr 
Rating:
5.0

Everything went smooth and equipment on good condition

Carlos Oquendo 
Rating:
3.0

I was more disappointed with the overall experience in that I was moved to this location but they didn’t tell me it didn’t open for another 30 min. Fortunately the person working helped me anyway!

kimberly ulm 
Rating:
5.0

Customer did not leave a comment.

Kory Posik 
Rating:
4.0

Customer did not leave a comment.

Dale Miller 
Rating:
1.0

Customer did not leave a comment.

Zachary Lang 
Rating:
5.0

Customer did not leave a comment.

MARLYENA MENDOZA 
Rating:
5.0

Customer did not leave a comment.

Derrick Mullins 
Rating:
4.0

Overall experience deserves a negative rating. I spent 4 1/2 hrs trying to use online reservations only to complete the process in the office. When I returned the vehicle, the office was closed and the online processes did not work. I spent over an hour on hold for customer service only to be disconnected. Your online process SUCKS!!!!!!!!!!!!!!!

Brian Blower 
Rating:
4.0

The truck’s check engine light was on the entire time.

Renee Anderson 
Rating:
5.0

Very courteous and polite staff.

ROBERT PETERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT PETERSON 
Rating:
2.0

Way too many glitches for picking up or returning trucks. Took about an hour to pick up and about the same for return. It would error out and make me start over again. What a nightmare! I got really ticked off. Uhaul really needs to improve their online service pick up and return. When I returned the truck I had to start over 4 times! And it made me retake pictures everytime. I was really disgusted to say the least. Very poor service.

Mark Jones 
Rating:
5.0

I have no complaints about my experience. I did everything through the mobile option and it was very easy and fast. Every step was explained very well and I will definitely be using this service again whenever I get the chance!

Alexander Salazar 
Rating:
5.0

I moved on a Sunday, my truck was ready for pick up, my online experience was very good

Gary Lindt 
Rating:
5.0

Customer did not leave a comment.

Billy Lewis  |  Overall Experience 
Rating:
1.0

The employee I encountered was extremely rude and condescending. She didn't seem like she wanted to assist with the return.

Andrew Craig 
Rating:
5.0

Customer did not leave a comment.

Philip Remfert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald Gaa  |  Overall Experience 
Rating:
5.0

Our until was infested with mice after 1 month. All of our bags and boxes were eaten into and filled with mouse poop.

Michael Biles  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark Guidry 
Rating:
4.0

Need more staff To avoid waiting

robert holzwarth 
Rating:
5.0

Customer did not leave a comment.

Jeannie Ayala 
Rating:
5.0

The staff was so friendly and und understanding help me when I didn't understand how to stop my storage correctly because I couldn't make it to the office they're very understanding

Lariell Oakley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christie Willis  |  Overall Experience 
Rating:
5.0

Outstanding service from front personnel! I believe I dealt with Crystal a lot ( think correct name) and she was so pleasant to talk to and I want to say thank you to all of you!

ALAN COLE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael conavay  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAWN MARCIANO  |  Overall Experience 
Rating:
5.0

I would like to thank you for helping my family secure my household goods until we were able to find housing in during our move to Colorado. Stephanie was professional and accommodating, especially during these C-19 times. Thanks again, Dr. Connell

Margaretann Connell  |  Overall Experience 
Rating:
4.0

Why do you need to call 3 different people to confirm im picking up a vehicle? i was the main person but my driver got the call first then me and they asked for a third don't know why and it was at least 5 min between calls. Ian called my third person to confirm and then we never heard from him again, sat for 20 min then called customer hotline(support) and we were good to go Ian never gave us the code for the key box, so we were there an HOUR trying to get this vehicle. The location was great!! Your people on the phone need to complete a teansaction. POOR SERVICE FROM IAN

Ryan MUELLER 
Rating:
3.0

The office is in an apartment neighborhood down a narrow lane where a group of storage units are located. I called and left two detailed messages during the day for someone to call me back with the time their location closed and was never called back. I arrived around 6pm only to see a locked facility with 5pm closing. The area at the office was too narrow to turn my truck and trailer around to not block the entrance to the self storage. I ended up waiting for a good Samaritan storage patron to show up who agreed to help me unhitch the trailer and manually move it to a safe spot. U-Haul instructions for after-hours procedure were excellent and allowed me to to finish my business with a sense that things were complete. Thank you for the videos and easy photo process that gave me confidence you had what you needed. Please tell the folks at this storage location to answer their phones!!

JIMMY RAY SMITH 
Rating:
5.0

Customer did not leave a comment.

Bob Mooney 
Rating:
1.0

Customer did not leave a comment.

Frank Granados 
Rating:
5.0

Customer did not leave a comment.

Jimmy Busha 
Rating:
5.0

Customer did not leave a comment.

Evan Brown 
Rating:
1.0

We were given the wrong pick up and drop off locations and no one seemed to know what they were doing. Will not be recommending this location to anyone.

Shawna Rodgers 
Rating:
1.0

Let your customers know that if they are late that your reservation could and will be canceled. And to give a full print out receipt on what charges there are. Instead of just the total.

Heather Searles 
Rating:
5.0

Stephanie went beyond and above to help me out. She is a wonderful person and a great staff member you need to keep for ever. She is not replaceable in no means.

Tito Valdez 
Rating:
5.0

Was provided excellent service upon return of the vehicle.

Judith McCartney 
Rating:
1.0

Waited for over an hour to receive the rental and took over an hour to return the rental. I have never had such a poor experience doing something so simple. I will not be returning my business and I encourage people who are looking for a structured establishment do the same. Very disappointing.

Ronica Scott 
Rating:
5.0

Customer did not leave a comment.

Danial Brown 
Rating:
4.0

Only place that would answer the phone when I tried calling over 10 places

Paul Johnson 
Rating:
3.0

Customer did not leave a comment.

Susan brymer 
Rating:
5.0

Not a thing.

terry shelow 
Rating:
5.0

Customer did not leave a comment.

Jason Servidio 
Rating:
5.0

The location and Stefanie were AWESOME but the cargo trailer itself was the worst I've EVER rented from UHaul. This is not fault of the woman that helped me, just poorly maintained equipment. Couldn't drive more than 45 mph on highway because cargo trailer needed work desperately. Turned my 12 hour drive into 18 hrs! I've already called UHaul to hopefully make this right so we will see. Again, the location and service were TOP NOTCH in Colorado and customer service doesn't get better than Stefanie at this location....the trailer was just JUNK though! Should be someone checking these things before such a long journey/rental. Hoping UHaul makes this right because an 18 hour trip was not my plan and I was NOT HAPPY to have 6 extra hours put on my journey!

Adele Thompson 
Rating:
1.0

Advise them to go to a location that customer service staff familiar with the uhaul system. I also paid $20 more for my trailer at this location than I would've payed a couple miles away at another location.

adam anderson 
Rating:
5.0

Stephanie helped us out at this location. Extremely helpful, outgoing personality and gives you extra tips on staying safe on the road. I’m so glad she was there to help!

Amanda Gutierrez 
Rating:
1.0

Representative was extremely abrasive/rude. First contract had to be reversed because they didn’t check the truck beforehand. Ended up having to pay twice (although the rep on the phone did redact the first payment...which I should get back in 5 days?)

JESSE SUTTON 
Rating:
3.0

You have charged me twice for this truck.

James Riggin 
Rating:
5.0

N/a

randal ervin 
Rating:
3.0

Employees were very nice but the trailer we picked up was completely covered in ice from the previous renter. So much that i had to chip it all off with a huge pry bar just to do my inspection and found damage to the trailer under the ice. Third party locations don’t seem to inspect trailers between renters.

Michael McGowan 
Rating:
5.0

Staff were extremely helpful! Great service. The U-Haul system wasn't working up to standard, as it wouldn't let me purchase safe-tow insurance. However, the staff handled the situation well and professionally.

Bridget Babcock 
Rating:
5.0

The parking area is tight. Have vehicles facing out so the customer can just drive out without having to turn it around.

ROSEMARY MCDOWELL 
Rating:
1.0

Customer did not leave a comment.

Casey Carstens 
Rating:
4.0

Customer did not leave a comment.

Jamie Kim Sweeny 
Rating:
3.0

I was told where to drop the truck off the day before. I dropped off at 7:15 am which was 1.5 hours early on the actual truck rental and issues I had obtaining the truck in the first place. The truck ran great the entire trip.

John Register 
Rating:
5.0

Customer did not leave a comment.

RICKY BUE 
Rating:
3.0

Was very slow

paul marcel  |  Reservation 
Rating:
3.0

Customer did not leave a comment.

Jolleen Eaton 
Rating:
4.0

Stephanie did an excellent job in helping me get the trailer! Very knowledgeable and customer-friendly.

Monte McKee 
Rating:
5.0

Very knowledgeable as to what size unit we were needing. Accommodated all of needs and wants!

gregory thompson  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Doris Surrett 
Rating:
4.0

Very friendly and helpful

Brian Mehrhoff 
Rating:
5.0

This location was fine. The lady was nice. HOWEVER this was a particularly awful experience trying to rent a small auto transport to haul our US ARMY son's Jeep Wrangler to his new duty station in Colorado Springs CO (Fort Carson) from Sonora Texas. We had to drive the Jeep 127 miles in order to find an auto transport trailer. We were not given a military discount (we are both retired Air Force) despite being offered it (military discount) in San Angelo when we initially made the reservation. THEN we could not drop the trailer off outside Fort Carson at the closest U-Haul site when we arrived in Colorado Springs the day after we hooked the trailer onto our pickup and headed north, but had to drop the trailer off 25 miles away from our son's home. We also were NOT offered the special rate that was being offered to get Trailers and other U_Haul equipment to certain destinations due to a shortage. Colorado was one of the shortage states. The people on the phone were NOT helpful and did not understand that our 2018 F-150 could EASILY tow our son's Jeep Wrangler. It can tow 10,000 lbs. What a poor experience on the phone. Five years ago we also towed our son's Jeep to Alabama from Texas after he returned from Afghanistan. We used one of your competitors and did not have any trouble at all. We don't believe your phone representatives are trained very well.

ROBERT GLASSCOCK 
Rating:
5.0

I can't open the receipt on my email.

Jennifer Conner 
Rating:
2.0

I was mislead when making the reservation and told I was qualified to receive first month free storage when the storage facility does not participate in Uhaul discount programs. Hidden fees.

Stephanie Bolton  |  Reservation 
Rating:
5.0

Stefanie was awesome

Jacob Van Ekelenburg 
Rating:
1.0

They wouldn’t honor the free month of storage that the uhaul website offered me. Bad.

Greg Harris  |  Reservation 
Rating:
5.0

I mention to the Clark about the reviews that I've read that work really negative I just didn't say it I commend this Clark and this location

Robert Morrison 
Rating:
3.0

Customer did not leave a comment.

Robert Hart 
Rating:
5.0

Courtney was very pleasant and professional she made the entire process very smooth.

Kim Woods 
Rating:
5.0

Customer did not leave a comment.

Chris Perryman 
Rating:
1.0

I was charged $168.03 for a truck that was supposed to be no charge. My reservation was never right. I never even got the truck on the day I reserved it and I was promised by several u-haul employees that I would NOT be charged for the truck I got the following day. I have not once signed any paperwork at all for anything. This is outrageous and I will be disputing the charge with my credit card company as well as posting on every social media site I have about he poor customer service and overall horrible experience I had with u-haul if this is not remedied TODAY

Tammy Baum 
Rating:
5.0

Smooth process obtaining the unit. High quality security. Well maintained facility.

Leonidas Vandoros  |  Reservation 
Rating:
5.0

The office was clean and it was the best experience I’ve ever had !!!! Go U-haul, Ten golden stars !!!

rollando harrison 
Rating:
5.0

Friendly staff. Very helpful

Cale Clay  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Crystal Kyne 
Rating:
5.0

Dropped off without incident

warren molee 
Rating:
3.0

Customer did not leave a comment.

Jesus Trevizo 
Rating:
5.0

Customer did not leave a comment.

john Slaughter 
Rating:
4.0

Staff were friendly and helpful , just need more lighting at night.

MARIE BATRES  |  Overall Experience 
Rating:
5.0

Thanks for the great service.

IRENA RALSTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marie Batres 
Rating:
5.0

Would like to thank the Staff for there support during a difficult move. They are very profession and helpful. I would recommend this facility to anyone.

VALERIE MARTINEZ  |  Overall Experience 
Rating:
5.0

I happy whit they service

Antonia Trinidad Manra  |  Overall Experience 
Rating:
5.0

I had no problem with the storage it was clean maintenance the round the move went really smooth it was awesome storage and the u haul went smoth I would highly recommend the storage

GEORGIA MARTINEZ  |  Overall Experience 
Rating:
5.0

Cool and understanding

VICTOR ANDRES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jim Lemons 
Rating:
4.0

I fell on bad times, lost my job. And because I did not have any money going in they put my things up for bidding. I lost some very personal things pictures and all my clothes and my friends belonging

MICHAEL RODELA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allen Thorpe 
Rating:
5.0

Customer did not leave a comment.

victor andres 
Rating:
4.0

The facility staff were very helpful. The staff did tell us that they have a problem with pests but that they are working to get the problem under control. The facility appeared clean and secure.

Privacy Request  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick Larochelle 
Rating:
5.0

Customer did not leave a comment.

Matthew Aldridge 
Rating:
5.0

It was fast and easygoing. And when you return after hours they send you an email of how much it cost. You don’t have to go back for anything. Simple process.

Ashley Wash 
Rating:
4.0

Friendly and helpful staff.

Michael Orser 
Rating:
5.0

Exceptional service!

Elisabeth Andrews 
Rating:
5.0

Nothing to improve as far as staff. Tara was so friendly and professional. She was sincere too. Not fake. VERY unusual in this day. I do think that 9 pm is too early to lock the gate tho.

Greg Wade 
Rating:
5.0

The only difficulty was finding a place to park my car while I moved. The service was fast and easy/hassle free rental.

Andrew Edwards 
Rating:
3.0

Customer did not leave a comment.

Caroline Myers 
Rating:
5.0

Customer did not leave a comment.

BRIAN SHOLES 
Rating:
5.0

very accommodating, friendly and great location

Thasha McVey 
Rating:
5.0

Customer did not leave a comment.

Felicia Isbell 
Rating:
4.0

Be open until 5:30PM.

Jabez Hart 
Rating:
5.0

This location had friendly staff that made the rental go quick and efficiently. I will be returning to this location for more of my rental needs.

Tiffany Holland 
Rating:
5.0

Customer did not leave a comment.

Lowell Guzman 
Rating:
5.0

This dealer is conveniently located. Tasha was very knowledgeable and quick to get us into the truck we needed. I would definitely return to this location for future rentals and storage.

tara foley 
Rating:
5.0

I was told that the minimum rental was for 5 days and that i would be prorated for the days not used. I only used it for 2 full days and was told upon return on the 1 877 number that Uhaul didn't do that and i lost 3 days of money that i didn't use the rental for. This is bad business as i was going to use that remaining money for another rental in 2 months. But I'll be using someone else in the future if this isn't resolved.

PATRICK EDWARDS 
Rating:
5.0

Tara was the best

cassandra charlot 
Rating:
5.0

Customer did not leave a comment.

Kimberly Bougades 
Rating:
5.0

Customer did not leave a comment.

Encel Wilcox 
Rating:
1.0

Customer did not leave a comment.

Kadeima Mcgowan 
Rating:
4.0

The woman who helped us was very nice, professional, and wanted to make sure we were taken care of. Everything went very smoothly during our check in process.

RACHEL HAYES  |  First Impressions 
Rating:
4.0

Checking in was a little long, especially sitting out in the cold.

Florentina Mata 
Rating:
3.0

They where very nice

Privacy Request  |  First Impressions 
Rating:
5.0

We had the best move in experience. Super quick and easy! Our unit is much better than the other storage place we came from and we are very happy.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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