Comentarios del cliente para Colorado Springs Self Storage Central

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Colorado Springs Self Storage Central

Grado total:

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JESSE S. en

Grado:

Representative was extremely abrasive/rude. First contract had to be reversed because they didn’t check the truck beforehand. Ended up having to pay twice (although the rep on the phone did redact the first payment...which I should get back in 5 days?)

James R. en

Grado:

You have charged me twice for this truck.

randal E. en

Grado:

N/a

Michael M. en

Grado:

Employees were very nice but the trailer we picked up was completely covered in ice from the previous renter. So much that i had to chip it all off with a huge pry bar just to do my inspection and found damage to the trailer under the ice. Third party locations don’t seem to inspect trailers between renters.

Bridget B. en

Grado:

Staff were extremely helpful! Great service. The U-Haul system wasn't working up to standard, as it wouldn't let me purchase safe-tow insurance. However, the staff handled the situation well and professionally.

ROSEMARY M. en

Grado:

The parking area is tight. Have vehicles facing out so the customer can just drive out without having to turn it around.

Casey C. en

Grado:

El cliente no dejó un comentario.

Jamie K. en

Grado:

El cliente no dejó un comentario.

John R. en

Grado:

I was told where to drop the truck off the day before. I dropped off at 7:15 am which was 1.5 hours early on the actual truck rental and issues I had obtaining the truck in the first place. The truck ran great the entire trip.

RICKY B. en

Grado:

El cliente no dejó un comentario.

Jolleen E. en

Grado:

El cliente no dejó un comentario.

Monte M. en

Grado:

Stephanie did an excellent job in helping me get the trailer! Very knowledgeable and customer-friendly.

Doris S. en

Grado:

El cliente no dejó un comentario.

Brian M. en

Grado:

Very friendly and helpful

ROBERT G. en

Grado:

This location was fine. The lady was nice. HOWEVER this was a particularly awful experience trying to rent a small auto transport to haul our US ARMY son's Jeep Wrangler to his new duty station in Colorado Springs CO (Fort Carson) from Sonora Texas. We had to drive the Jeep 127 miles in order to find an auto transport trailer. We were not given a military discount (we are both retired Air Force) despite being offered it (military discount) in San Angelo when we initially made the reservation. THEN we could not drop the trailer off outside Fort Carson at the closest U-Haul site when we arrived in Colorado Springs the day after we hooked the trailer onto our pickup and headed north, but had to drop the trailer off 25 miles away from our son's home. We also were NOT offered the special rate that was being offered to get Trailers and other U_Haul equipment to certain destinations due to a shortage. Colorado was one of the shortage states. The people on the phone were NOT helpful and did not understand that our 2018 F-150 could EASILY tow our son's Jeep Wrangler. It can tow 10,000 lbs. What a poor experience on the phone. Five years ago we also towed our son's Jeep to Alabama from Texas after he returned from Afghanistan. We used one of your competitors and did not have any trouble at all. We don't believe your phone representatives are trained very well.

Jennifer C. en

Grado:

I can't open the receipt on my email.

Jacob V. en

Grado:

Stefanie was awesome

Robert M. en

Grado:

I mention to the Clark about the reviews that I've read that work really negative I just didn't say it I commend this Clark and this location

Robert H. en

Grado:

El cliente no dejó un comentario.

Kim W. en

Grado:

Courtney was very pleasant and professional she made the entire process very smooth.

Chris P. en

Grado:

El cliente no dejó un comentario.

Tammy B. en

Grado:

I was charged $168.03 for a truck that was supposed to be no charge. My reservation was never right. I never even got the truck on the day I reserved it and I was promised by several u-haul employees that I would NOT be charged for the truck I got the following day. I have not once signed any paperwork at all for anything. This is outrageous and I will be disputing the charge with my credit card company as well as posting on every social media site I have about he poor customer service and overall horrible experience I had with u-haul if this is not remedied TODAY

rollando H. en

Grado:

The office was clean and it was the best experience I’ve ever had !!!! Go U-haul, Ten golden stars !!!

Crystal K. en

Grado:

El cliente no dejó un comentario.

warren M. en

Grado:

Dropped off without incident

Jesus T. en

Grado:

El cliente no dejó un comentario.

john S. en

Grado:

El cliente no dejó un comentario.

Marie B. en

Grado:

El cliente no dejó un comentario.

Jim L. en

Grado:

El cliente no dejó un comentario.

Allen T. en

Grado:

El cliente no dejó un comentario.

victor A. en

Grado:

El cliente no dejó un comentario.

Patrick L. en

Grado:

El cliente no dejó un comentario.

Matthew A. en

Grado:

El cliente no dejó un comentario.

Ashley W. en

Grado:

It was fast and easygoing. And when you return after hours they send you an email of how much it cost. You don’t have to go back for anything. Simple process.

Michael O. en

Grado:

Friendly and helpful staff.

Elisabeth A. en

Grado:

Exceptional service!

Greg W. en

Grado:

Nothing to improve as far as staff. Tara was so friendly and professional. She was sincere too. Not fake. VERY unusual in this day. I do think that 9 pm is too early to lock the gate tho.

Andrew E. en

Grado:

The only difficulty was finding a place to park my car while I moved. The service was fast and easy/hassle free rental.

Caroline M. en

Grado:

El cliente no dejó un comentario.

BRIAN S. en

Grado:

El cliente no dejó un comentario.

Thasha M. en

Grado:

very accommodating, friendly and great location

Felicia I. en

Grado:

El cliente no dejó un comentario.

Jabez H. en

Grado:

Be open until 5:30PM.

Tiffany H. en

Grado:

This location had friendly staff that made the rental go quick and efficiently. I will be returning to this location for more of my rental needs.

Lowell G. en

Grado:

El cliente no dejó un comentario.

tara F. en

Grado:

This dealer is conveniently located. Tasha was very knowledgeable and quick to get us into the truck we needed. I would definitely return to this location for future rentals and storage.

PATRICK E. en

Grado:

I was told that the minimum rental was for 5 days and that i would be prorated for the days not used. I only used it for 2 full days and was told upon return on the 1 877 number that Uhaul didn't do that and i lost 3 days of money that i didn't use the rental for. This is bad business as i was going to use that remaining money for another rental in 2 months. But I'll be using someone else in the future if this isn't resolved.

cassandra C. en

Grado:

Tara was the best

Kimberly B. en

Grado:

El cliente no dejó un comentario.

Encel W. en

Grado:

El cliente no dejó un comentario.

Kadeima M. en

Grado:

El cliente no dejó un comentario.

Florentina M. en

Grado:

Checking in was a little long, especially sitting out in the cold.

Rebecca A. en

Grado:

El cliente no dejó un comentario.

Yvonne C. en

Grado:

El cliente no dejó un comentario.

LATRINDA B. en

Grado:

El cliente no dejó un comentario.

Dawn H. en

Grado:

El cliente no dejó un comentario.

shelby L. en

Grado:

The staff was courteous and professional. The rest room was out of order. I'm pretty sure that the trailer was one of the original ones used by Moses when he helped the Israelites move from Egypt! This unit is long past due for retirement.

Christopher S. en

Grado:

The lady behind the desk was super duper nice fun energetic everything you could ask and more just blown away from the service she provided and excellent price for what i had to do to move thank you again and definitely recommending people ise this location!!!

Leanne B. en

Grado:

I was a little unhappy about how much actual room there is inside the trailer. You loose 1ft in height × 8 foot in length which is alot when you advertise 4foot by 8 foot.

Milton H. en

Grado:

El cliente no dejó un comentario.

kendall G. en

Grado:

El cliente no dejó un comentario.

Andre A. en

Grado:

El cliente no dejó un comentario.

eric S. en

Grado:

truck was clean in cab area, the back had not been swept out by previous renters. the lady was very helpful and nice on the inside.

MISSY F. en

Grado:

El cliente no dejó un comentario.

Parker V. en

Grado:

El cliente no dejó un comentario.

JRACE R. en

Grado:

In and out with no issues. Prices were perfect for our budget.

Selina D. en

Grado:

I was charged $8 for safe tow coverage, which I did not agree to please credit that charge to my card. Call me when done please. 757-652-0717

Rick M. en

Grado:

Contacted me right away, very personal. Professional and worked their butts off to accommodate. Experienced and willing to help out without asking. Worked with me from out of state to make things smooth. I'd recommend and use them again if needed.

Brad B. en

Grado:

El cliente no dejó un comentario.

Melvin C. en

Grado:

Great service Truly care about customer service

Jane R. en

Grado:

Denisha was incredibly helpful! I would definitely recommend this location to my friends and family!

Deborah H. en

Grado:

El cliente no dejó un comentario.

Daniel B. en

Grado:

El cliente no dejó un comentario.

Salvador C. en

Grado:

El cliente no dejó un comentario.

Christopher D. en

Grado:

it was all good