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Cathy A
Customer Reviews for Colonial Mini Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing great experience
Matthew MThe operators here are wonderful.
Tina CThere was a great deal of wind noise in the vehicle... it sounded like the windows were open when they were closed. I don't know if that is something that can be fixed. I was just glad I was moving things locally and not a long distance.
Karla Ljust great
Louis SThe app is slow and kind of sucky. It was nice to be able to rent a van while the location was closed though
Mitchell SReplace worn out tires (right side).
Stewart RPlease check on the brakes for the vehicle we used. As soon as we started driving it we could hear the brakes grinding and pulsing when coming to a complete stop.
Matthew LLet the customer refill the gas tank themselves to where it was when they started! I went 58 miles and paid $40.00 in gas! That’s insane!
Karen mNot a lot. Service and equipment were great!!
JOANNE CVery friendly customer service!
Jason FThe lady at Colonial was awesome! Very helpful, informative, and friendly!
CHRISTOFER WGreat people to deal with!!! Very friendly and helpful.
stephen BProfessional service, truck was cleaned ready to go
sergio gThe U-Haul truck was ok but the remote check in process was terrible. It was buggy, kept crashing, was very slow, and just overall not a good experience.
Jacob HEverything good
MYROSLAV POnline system is terrible!!
Don DFirst time user of 24/7 Ride Share and once the quirks were settled with assistance of a callback from U-Haul Chat, all issues were settled. The only slightly inconvenience experienced was after identifying the vehicle on one end of the yard, was having to trek to the opposite side of the pickup yard where the secure key location is and returning to the vehicle to complete the transaction.
Dennis DVery friendly people especially the husband who takes care of attaching the trailer, would definitely recommend them to everyone
Olga MGreat people to work with. Kind and generous with their time and effort. Would highly recommend working with Colonial Mini Storage for your U-Haul rental.
Paul LImpossible to maneuver the trailer to park it, almost damaged my truck in the process
GREGG EThe truck I picked up only had 17,700 miles on it and it was clean for the most part. But the steering wheel had to be 45 degrees to the left in order for the truck to drive straight and I picked it up with almost no fuel in it. I was able to call the help line and they noted both things on my account so that I wasn't charged for them and overall the rest of the rental process went fairly simply. But it shocked me that there was no inspection done by UHaul prior to me renting it. Very heavily considering using other services in the future such as Penske or Enterprise for future rental truck needs as I've used them in the past and never had an issue like this.
Brandon WHours are a bit limited, and I could see expanded hours increasing sales.
Corey SVery friendly staff. Easy drop off using the app
Brian DEverything worked as expected. The truck was exactly what we needed and the move went extremely well. Easy pick up and drop off. Thanks!!
Ric VIf you check me in your system, you will see I have rented at many of your other locations. This location should be an example that all other Uhaul locations should aspire to… they are just plain great in every way.
John AThe entire check in was nice and fast. Really nice receptionist as well. 10/10
Jaylen NHave more parts available. Example no electric plugs with four prong adapter and no trailer hitch supplies.
wesley hLocation charged trailer damage without either calling me or presenting pictures. Luckily, I took good pictures when I picked the trailer and I dropped the trailer. Will never rent from that location again. I put a complaint with uhaul and I expect somebody to contact me so I can send the pics and get my refund.
Dumitru PLady at customer service was friendly attentive and knowledgeable. Good experience
Jacquelyn RThe lady at the front desk was very very kind and helped me a lot. I much appreciate her support. I was able to move into smoothly. Thank you.
Takashi FQuick rental to pick up some lumber at local Menards. Fast checkout and return. 11 miles round trip.
RICK RWhen dropping off, no employee was there to help us even though the office was unlocked and open,we had to call corporate to complete drop off/
Craig WNo issues and very friendly.
Brian HGreat customer service from the check in and check out agent!
Isaac OEverything was great . The person that I dealt with at this location was amazing !
KEVIN DMobile check-in is fast and efficient, was extremely helpful being able to rent a truck later in the evening after the store was closed! Vehicle was in great shape and did not have any issues.
MICHAEL JVery helpful and friendly staff and new clean truck. Very good experience and I will rent from this location in the future when the need arises. Thank you.
David AThe woman behind the counter was so nice and welcoming. I always appreciate being greeted with a smile. She answered all my questions and got me on the road quickly. Thank you so much! Will definitely rent from here in the future :)
Stefanie SEasy check out and check in
MICHELLELEE LOur brother in law lives nearby and we suggested to him to use this location
James gGreat job
Antonio IAlways a good experience with U-Haul and its retailers. We had a minor problem with the hitch being returned bent (no idea how that happened), but the $8 insurance we added covered it for us.
Robert PGreat customer service
PATRICK LNothing. Agent onsite is awesome. I think her name is Teri. This is now my preferred location, even if it is not the closest
Timothy CIt was a rather seamless experience. The truck was just fine and the worker was friendly and helpful.
Ronald MWas told the gas tank was 3/16 full, about 100 miles worth. Got 3 miles away on the entrance ramp to I-96 and the Low Gas was displayed on the dash and a count down of 50 miles until empty. I appreciate that with the price of gasoline we all return the vehicle with the same amount of gas as when it goes out but for a local move it would be better to just require a gas pump receipt and let the user not have to find gas before they even got to the pickup location.
Arthur Heverything was organized and efficient.
Deborah DKnowledgeable and friendly - I was in and out in minutes!
FRANCIS HStaff was friendly and helpful.
Edgar LResolve network issues within uhaul. Check in process to pick up truck rental took over an hour
Erik A