I appreciate the fact that they had a truck available, but just because the business doesn't have full Saturday hours, I shouldn't have to pay an extra $20 when I return the vehicle. I'm just dropping a key in a box. That's not worth charging an extra $20. If I had realized, I would have gone elsewhere for my rental.Kristi S.
Customer Reviews for Coastal Towing
(U-Haul Neighborhood Dealer)
Saint Petersburg, FL 33716
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 9 a. m. - 4 p. m.
- Vie.: 10 a. m. - 4 p. m.
- Sáb. - dom.: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
All aspects of my trip/move went well, thanks to the services, the people, the equip., the loc's. of UHaul. My highest praises and thanks. All were great - my reservation guy spent 40 min with me mapping out every detail - sold me on a lot of services: a dolly, blankets, move insurance, etc. Most thanks got to Drew at Coastal - a delight - made it all clear and easy. I had to take vehicle at 8AM, but you opened at 10 - he carefully explained the lock box, did all the paperwork, put all equip. in the truck - then, when I arrived at 8AM, he had made a special trip to meet me, hand me the key, and help me on my way. Very complex madevery simple - you have such a happy and loyal customer, thanks to Drew. Them the 2 guys from Afford./Acurate Moving showed up at my storage locker in Tmapa - worked very hard and well for exactly 2 hours, and the job was done, the truck professionally loaded, balanced, buttressed - we then drove 1450 miles - fast and over some very bumpy interstate - and everything stayrd in place, nothing broken - a happy customer again - I'll praise your services for months to come - all of them. Ohh, just to add - I am 82 years old - your services and people allowed me to do this job like a 30-40 year old. Gracias!richard P.
El cliente no dejó un comentario.John T.
El cliente no dejó un comentario.Margaret C.
Nothing very friendly service and easy in and out serviceAPRIL H.
El cliente no dejó un comentario.James D.
Exellent experiance, excellent service, The Best Posible !Victor A.
very friendly stafftimothy M.
El cliente no dejó un comentario.Kavita K.
El cliente no dejó un comentario.Abram J.
Great customer service, we were a walk-in, and didn't have reservations, they were very nice and accommodating. Mahalo for your assistance, from your friends in Hawaii!Lisa W.
El cliente no dejó un comentario.ESAU C.
El cliente no dejó un comentario.Dale M.
Get a new recovery/towing company. The staff didn't seem like they knew what to do. Staff being overly Flirtatious with my friend. Tried to way over charge me and would have if I didn't catch them on there own mistakes. Still tried to over charge after wards. Whole scenario was a disaster that took a stupid amount of time to handleserenity A.
The location was fine but the experience of completing the pickup via the app was very cumbersomeâ€¦took way too long to complete all of the steps which delayed retrieving the vehicle.Guy H.
Well, I am used to receiving a contract and I normally am informed up front in regards to how much money the rental is going to being costing me; for example, what my money down amount is going to be. However, I did not receive one, so I had no idea what the monetary amount would be, and had placed 5 phone calls on the day after returning the truck, and left the same messages, and no one bothered to return my phone call. It was an urgent request, and because no one had returned my phone call, I had suffered a loss, that could have been prevented. I understand that sometimes things are forgotten, but this is the first time in which I had experienced this.Ann Marie W.
El cliente no dejó un comentario.Christopher K.
Muy sucio el equipo me cobraron dinero de mÃ¡s dos veces y no he tenido respuesta alguna espero le den soluciÃ³n a mi problemaOlga R.
El cliente no dejó un comentario.Maximilian S.
El cliente no dejó un comentario.Rayan G.
Very quick and friendlyMichelle A.
Great People at this location friendly and quick... I'll be back ! 5 STARS !BRADLEY G.
El cliente no dejó un comentario.Doug K.
It was a great experience. The owner went above and beyond for me and my son. ¡Gracias!David A.
El cliente no dejó un comentario.Russell W.
El cliente no dejó un comentario.IGNACIO S.
I received a reservation for a van, but then when I proceeded with the Truck Share pickup, I was assigned a different van halfway through the pick up process. I called customer service multiple times, was transferred to the scheduling department, and did not have my call answered after on hold for an hour. I was a bit confused by this change, but other than that, the van I received worked well for my needsCharles C.
El cliente no dejó un comentario.Marissa H.
Very good experience. Will use again.Robert F.
Have the equipment clean and fueled and no cracks in the windshield and the correct mileage.EDWARD B.
Extraordinario servicio al clienteJUAN T.
El cliente no dejó un comentario.KRISTA B.
El cliente no dejó un comentario.Tyler C.
Your reservation specialists are not customer friendly. Once at the location, I was treated very well, but service on the phone was abysmal.ANITA A.
The cleanest truck I have ever rented.Vicente B.
over charged for the gas fee and there are no gas stations near the area to fill up. Would like a refund for the $125.00 I had to pay since the location did not have any fill stations and the location felt like a truck graveyardZachary T.
El cliente no dejó un comentario.Jordan R.
These guys were just great!!!KIRBY V.
El cliente no dejó un comentario.CSABA M.
Super fast great truck highly recommend this location A+++PETER G.
El cliente no dejó un comentario.Jasmine H.
El cliente no dejó un comentario.IVORY N.
El cliente no dejó un comentario.LISA B.
El cliente no dejó un comentario.BRIANNA H.
Easy going relaxed customer service.Clayton L.
El cliente no dejó un comentario.BERNARD M.
keep doing a wonderful jobHARRY C.
Location was off the beaten path, not well displayed and felt a little â€œNo Trespassingâ€ like.David W.
El cliente no dejó un comentario.Dustin B.
El cliente no dejó un comentario.michael J.
I did the application pickup. It solved my problem but there were many steps to be completed in a like dark field, low temp, on hold for long time, and poor internet connection. Would you try to make it a little more simple. Since cant talk easily for the return, i added gasoline to the truck myself but during checkout, I was charged for miles I used. (double charges for me)Alfredo M.
El cliente no dejó un comentario.Ernest B.
This is an oversight on my part. They were extremely helpful during a most difficult time.Mickey M.
El cliente no dejó un comentario.Remington A.
MIKE WAS GREAT GUYJEFF C.
The address was misleading.uhaul is atrocious after hours.Steven S.
The customer service was outstanding and They were very helpful in Saint Petersburg.ROBERT P.
El cliente no dejó un comentario.ahmed G.
El cliente no dejó un comentario.James B.
Overall good experienceMatthew I.
Easy drop off. Self-drop was easy.Patrick H.
El cliente no dejó un comentario.Amanda K.
My reservation was changed, and I was not notified! The shop I picked up the trailer from was slightly inconvenient, yet it worked out fine. It could have been very frustrating since i was not notified of the change. Why did your system not communicate via text of the change! This could have gone so wrong for me! . .Scott S.
El cliente no dejó un comentario.Kyle T.
I got billed for an extra day when I actually turned the truck a day early. I called and they checked and corrected the matter. All is well!!! Otherwise a great job.Thank you Dick CollettDIck C.
El cliente no dejó un comentario.Mike G.
Excellent service and fastSOKOL S.
El cliente no dejó un comentario.Jason M.
rebuild officeROBBIN H.
Dropped off at night and had to park it in the dark in a dirt area. Luckily we found the key drop off box without too much trouble.Ken T.
service was 5 stars! a1! dont change anything please.jala W.
U-haul reservation gave. me the run around. Had me contacting several different dealers all around town making my 8am appointment time not until 1pm. Putting me very late into the night through the next day which I had to pay for an extra day. In all fairness I shouldn't have to pay.ophelia B.
El cliente no dejó un comentario.JAVIER B.
Super easy. Nothing to change.Erik L.
Great job there tooKenneth R.
The location was supposed to be open, but no one was there. I had to call the number and ask what to do. Although everything worked out in the end, I would have preferred not to just drop the truck off and leave.teresa B.
El cliente no dejó un comentario.Miguel C.
These folks were great. Very nice, helpful.Mike G.
El cliente no dejó un comentario.Divyne A.
El cliente no dejó un comentario.Heather I.
El cliente no dejó un comentario.Nicholas M.
I needed to rent a truck on very short notice because I received an email from Best Buy's telling me they could not deliver my TV because hurricane Dorian was stopping them for making deliveries. What a joke. I walked into this U-Haul station and I told them my story they had a truck for me and even lent me a length of rope so I could tie my TV to the inside of the truck. Great customer service. I would recommend this spot to anyoneMichael T.
Was told by U-Haul someone would be there until 4pm Sunday. No one was there at 2 pm just left the truck. Called the next day and the were very help over the phone. Again good customer service.Christine H.
El cliente no dejó un comentario.Jesus A P.
El cliente no dejó un comentario.William G.
The guys there were incredibly helpful and patient. They even stayed past closing time to help us upgrade the truck and get the car loaded on the auto transport trailer. I highly recommend them.Philip B.
El cliente no dejó un comentario.Adam M.
we ran a little late for pick and Drew was very understandingElena R.
El cliente no dejó un comentario.Sebastian M.
El cliente no dejó un comentario.Somienne B.
Mike and Drew were very friendly and ready to help.Coastal towing/U-Haul has my Highest U-Haul Rating!mark D.
El cliente no dejó un comentario.Annette C.
Drop off location wasnt open when I arrived. It was called broken pieces, not the one listed above. Stated she would be there at 5 to check the uhaul in but she never did. I was charged a few days over bit the customer service was very quick to correct. I think the above drop off location picked it up because broken pieces didnt process.Scott F.
Worst consumer experience in my life. Scheduled pickup location never opened. Had to call Lyft for ride across town. Had to take 15 foot truck which I didn't want. Much higher gas costs and terrible ride. No blankets were provided even though I paid for them and was told 12 were in truck - had to buy separately at my expense . Truck infested with ants which got into my stuff which are now in my house. Expect compensation for the miserable experience. Was told I had been overcharged for my reservation, but they couldn't offer refund. Told I should ask for difference at drop off location, which they would not do.David M.
Location was convenient and staff was friendly. However, the equipment was poor. The trailer was clearly old and covered with dents. There was a ding on the front that required us to cover it with duct tape to ensure that we didn't have water intrusion during our cross-country trip. We noticed that the trailer had ants inside and mentioned this. The U-Haul representative said that we could just sweep them out. Since we were transporting clothing and personal items, we actually had to set off a bug bomb, then swept it out prior to loading (at our expense). Additionally, the trailer vibrated badly during our trip causing wear and tear to several items we were transporting. This is the second time we've received poor quality trailers from U-Haul. I would suggest you either improve your maintenance program or take older, worn-out trailers out of service rather than pawning them off on unsuspecting cross-country travellers.DAVID S.
El cliente no dejó un comentario.Alan T.
Stay the way they are! Friendly, fast, courteous service!tomy A.
El cliente no dejó un comentario.Abby Nell M.
El cliente no dejó un comentario.Paula K.
Excellent service, friendly staff. Efficient handling of rental process. Will use again soon.Richard Z.
Servicios adicionales en esta ubicación
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