Have the equipment clean and fueled and no cracks in the windshield and the correct mileage.EDWARD B.
Customer Reviews for Coastal Towing
(U-Haul Neighborhood Dealer)
Saint Petersburg, FL 33716
Services at this Location:
- Mon-Fri: 9 am - 4 pm
- Sat-Sun: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer serviceJUAN T.
Customer did not leave a comment.KRISTA B.
Customer did not leave a comment.Tyler C.
Your reservation specialists are not customer friendly. Once at the location, I was treated very well, but service on the phone was abysmal.ANITA A.
The cleanest truck I have ever rented.Vicente B.
over charged for the gas fee and there are no gas stations near the area to fill up. Would like a refund for the $125.00 I had to pay since the location did not have any fill stations and the location felt like a truck graveyardZachary T.
Customer did not leave a comment.Jordan R.
These guys were just great!!!KIRBY V.
Customer did not leave a comment.CSABA M.
Super fast great truck highly recommend this location A+++PETER G.
Customer did not leave a comment.Jasmine H.
Customer did not leave a comment.IVORY N.
Customer did not leave a comment.LISA B.
Customer did not leave a comment.BRIANNA H.
Easy going relaxed customer service.Clayton L.
Customer did not leave a comment.BERNARD M.
keep doing a wonderful jobHARRY C.
Location was off the beaten path, not well displayed and felt a little â€œNo Trespassingâ€ like.David W.
Customer did not leave a comment.Dustin B.
Customer did not leave a comment.michael J.
I did the application pickup. It solved my problem but there were many steps to be completed in a like dark field, low temp, on hold for long time, and poor internet connection. Would you try to make it a little more simple. Since cant talk easily for the return, i added gasoline to the truck myself but during checkout, I was charged for miles I used. (double charges for me)Alfredo M.
Customer did not leave a comment.Ernest B.
This is an oversight on my part. They were extremely helpful during a most difficult time.Mickey M.
Customer did not leave a comment.Remington A.
MIKE WAS GREAT GUYJEFF C.
The address was misleading.uhaul is atrocious after hours.Steven S.
The customer service was outstanding and They were very helpful in Saint Petersburg.ROBERT P.
Customer did not leave a comment.ahmed G.
Customer did not leave a comment.James B.
Overall good experienceMatthew I.
Easy drop off. Self-drop was easy.Patrick H.
Customer did not leave a comment.Amanda K.
My reservation was changed, and I was not notified! The shop I picked up the trailer from was slightly inconvenient, yet it worked out fine. It could have been very frustrating since i was not notified of the change. Why did your system not communicate via text of the change! This could have gone so wrong for me! . .Scott S.
Customer did not leave a comment.Kyle T.
I got billed for an extra day when I actually turned the truck a day early. I called and they checked and corrected the matter. All is well!!! Otherwise a great job.Thank you Dick CollettDIck C.
Customer did not leave a comment.Mike G.
Excellent service and fastSOKOL S.
Customer did not leave a comment.Jason M.
rebuild officeROBBIN H.
Dropped off at night and had to park it in the dark in a dirt area. Luckily we found the key drop off box without too much trouble.Ken T.
service was 5 stars! a1! dont change anything please.jala W.
U-haul reservation gave. me the run around. Had me contacting several different dealers all around town making my 8am appointment time not until 1pm. Putting me very late into the night through the next day which I had to pay for an extra day. In all fairness I shouldn't have to pay.ophelia B.
Customer did not leave a comment.JAVIER B.
Super easy. Nothing to change.Erik L.
Great job there tooKenneth R.
The location was supposed to be open, but no one was there. I had to call the number and ask what to do. Although everything worked out in the end, I would have preferred not to just drop the truck off and leave.teresa B.
Customer did not leave a comment.Miguel C.
These folks were great. Very nice, helpful.Mike G.
Customer did not leave a comment.Divyne A.
Customer did not leave a comment.Heather I.
Customer did not leave a comment.Nicholas M.
I needed to rent a truck on very short notice because I received an email from Best Buy's telling me they could not deliver my TV because hurricane Dorian was stopping them for making deliveries. What a joke. I walked into this U-Haul station and I told them my story they had a truck for me and even lent me a length of rope so I could tie my TV to the inside of the truck. Great customer service. I would recommend this spot to anyoneMichael T.
Was told by U-Haul someone would be there until 4pm Sunday. No one was there at 2 pm just left the truck. Called the next day and the were very help over the phone. Again good customer service.Christine H.
Customer did not leave a comment.Jesus A P.
Customer did not leave a comment.William G.
The guys there were incredibly helpful and patient. They even stayed past closing time to help us upgrade the truck and get the car loaded on the auto transport trailer. I highly recommend them.Philip B.
Customer did not leave a comment.Adam M.
we ran a little late for pick and Drew was very understandingElena R.
Customer did not leave a comment.Sebastian M.
Customer did not leave a comment.Somienne B.
Mike and Drew were very friendly and ready to help.Coastal towing/U-Haul has my Highest U-Haul Rating!mark D.
Customer did not leave a comment.Annette C.
Drop off location wasnt open when I arrived. It was called broken pieces, not the one listed above. Stated she would be there at 5 to check the uhaul in but she never did. I was charged a few days over bit the customer service was very quick to correct. I think the above drop off location picked it up because broken pieces didnt process.Scott F.
Worst consumer experience in my life. Scheduled pickup location never opened. Had to call Lyft for ride across town. Had to take 15 foot truck which I didn't want. Much higher gas costs and terrible ride. No blankets were provided even though I paid for them and was told 12 were in truck - had to buy separately at my expense . Truck infested with ants which got into my stuff which are now in my house. Expect compensation for the miserable experience. Was told I had been overcharged for my reservation, but they couldn't offer refund. Told I should ask for difference at drop off location, which they would not do.David M.
Location was convenient and staff was friendly. However, the equipment was poor. The trailer was clearly old and covered with dents. There was a ding on the front that required us to cover it with duct tape to ensure that we didn't have water intrusion during our cross-country trip. We noticed that the trailer had ants inside and mentioned this. The U-Haul representative said that we could just sweep them out. Since we were transporting clothing and personal items, we actually had to set off a bug bomb, then swept it out prior to loading (at our expense). Additionally, the trailer vibrated badly during our trip causing wear and tear to several items we were transporting. This is the second time we've received poor quality trailers from U-Haul. I would suggest you either improve your maintenance program or take older, worn-out trailers out of service rather than pawning them off on unsuspecting cross-country travellers.DAVID S.
Customer did not leave a comment.Alan T.
Stay the way they are! Friendly, fast, courteous service!tomy A.
Customer did not leave a comment.Abby Nell M.
Customer did not leave a comment.Paula K.
Excellent service, friendly staff. Efficient handling of rental process. Will use again soon.Richard Z.
It worked fine as a place to drop off the truck. Plenty of room to park and the key drop off was easy to spot. I completed the whole process using my phone and the uhaul app.Rex R.
Customer did not leave a comment.Carl S.
Customer did not leave a comment.Merrill S.
The service was great but the office and location could do with a good cleanup. I would still rent from this location in spite of this. Really friendly staff.robert A.
Everything was greatPaulette C.
THIS LOCATION IS ABSOLUTELY AMAZING!!! everyone of their employees go above and beyond. Never once do they let you feel like you're bothering them. It's a great facility and they show what uhaul is all about CUSTOMER SERVICE IS ON THE BALLJason B.
Absolutely AMAZING staff, sweet and helpful. Will tell everyone about this locationJason B.
It was just for dropping off but the service person was okYAFEI L.
Customer did not leave a comment.terri M.
Customer did not leave a comment.kRISTIN T.
The attendant was very nice and helpfulJennifer F.
Customer did not leave a comment.Dustin R.
Customer did not leave a comment.Amardeep S.
Customer did not leave a comment.Regina R.
Customer did not leave a comment.Kurt W.
The owner or manager was very rude and told me I could go somewhere else to get a U- Haul cause he was spending over an hour and a half with me. It was obvious he had no experience with a PC.steven F.
Customer did not leave a comment.Kurt W.
Customer did not leave a comment.Kurt W.
Customer service was great, U-Haul location wasn't in a good part of town.Ken B.
Customer did not leave a comment.INDELL J.
Not only was this location 10 minutes further away from my desired location, it was out of some man's workshop that I wouldn't have entered by myself. I signed the rental agreement on top of his car. And I was charged more than the quoted price I got online when I reserved this truck two weeks ago!MELISSA R.
work on you're customer service. Every time I called I had to wait forever then nobody would pick up. VERY poor service.Steven M.
Hi on our way to pick up the truck and trailer, a sales rep called me and asked me to pick up the truck in one location and the trailer in another location and said I would get a credit for the inconvenience. I have not received a credit.Jeffrey H.
quick and very nice guys working there.christopher R.
Customer did not leave a comment.Vanessa A.
Staff was friendly and helpful but charged an extra day when truck was returned at 6:00 pm and told it would be okLisa S.
This is the location that explain to me how I was in jeopardy for my life when I drove this trailer across Florida. They were very well-versed in the protocol for hitch in the trailer unlike the place I picked it up atCATHERINE M.
Customer did not leave a comment.jessica H.
very friendly and knowledgableJohn S.