Customer Reviews for Cloverly Automotive
(U-Haul Neighborhood Dealer)

962 reviews

2203 Spencerville Rd   Spencerville, MD 20868
(On Route 198 One Mile East of New Hampshire Avenue, Three Miles West of Route 29)

(301) 421-9416

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(301) 421-9416

2203 Spencerville Rd
Spencerville, MD 20868
(On Route 198 One Mile East of New Hampshire Avenue, Three Miles West of Route 29)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everthing was absolutely great except for the uhaul app. The uhual app took 10 mins to upload the first picture i sent and then 25 mins to upload all of the pictures of the truck when I was checking out. The progress icon just spun and spun while i waited. At one point, since it was so slow, I thought your site was down, but I just kept waiting. Unacceptable.

Joseph Smith 
Rating:
5.0

Customer did not leave a comment.

Wesley Duffin 
Rating:
5.0

Very nice and friendly !

AGAM SINGH 
Rating:
5.0

they are just the best!

BETTY RUIZ-YORRO 
Rating:
5.0

Jay Platko was extremely helpful in securing the reservation. He made sure everything went as planned. The people at the location I picked up, were extremely helpful and friendly. They went out of their way to help me. The vehicle was spotless, and the gas tank was full.

Tracey Eckenrode 
Rating:
5.0

Great Service and friendly customer support.

Robin Clifton 
Rating:
5.0

Great Customer Service at this location!

SHARON HURST ALFORD 
Rating:
5.0

Customer did not leave a comment.

Francis Wasiak 
Rating:
4.0

Customer did not leave a comment.

Dave Gemmell 
Rating:
5.0

Customer did not leave a comment.

DONNA WHITE 
Rating:
5.0

Great! fast and reliable services... I would recommend this place to anyone who's looking for a rental truck. Thanks!!! 😊

JHONNY JOSEPH 
Rating:
5.0

Nothing, the owners there are very friendly and make you feel welcome and do what they can to make it easier for you to get what you need. Had a great experience with them

Scott Ford 
Rating:
5.0

Nothing they were fantastic.

RICKY AGUILAR 
Rating:
5.0

The lady in Spencerville was amazing and walked me through the process. She was very friendly and made it so easy for a first timer. The app was also very straight forward.

Olufemi Shodeke 
Rating:
3.0

Customer did not leave a comment.

Simone DuBoseForgione 
Rating:
5.0

Customer did not leave a comment.

Walter Cruickshank 
Rating:
5.0

Customer did not leave a comment.

Hiroto Orlandella 
Rating:
5.0

I love the customer service is extremely good and You so comfortable to talk to them .Keep it up .

FAILA SANGWA 
Rating:
2.0

Truck is dirty. Windshield covered in bird poop. Inside coffe spills and dirt all over the seat. The back was dirty and was not swept out.

W Duffin 
Rating:
5.0

Owner is so kind for me extra help and guide. I am so grateful for his service.

YOUNG YOON 
Rating:
3.0

Customer did not leave a comment.

Carol Sloane 
Rating:
5.0

I was very impressed with Elizabeth, she was very knowledgeable and professional. My overall experience was a 10/10. Thank you!

Sandy Turner 
Rating:
5.0

I ran into something that in the 45 years of renting from UHaul. A bad experience at one location. 14 Randolph Road, Silver Spring, (Colesville) Maryland 20904. The rental place is actually a beer & wine store less than a mile from my house. I thought that I could use that location because it was close to home. I set up my reservation for 10:00 am. The web site for the store says that they open at 8:00 am. The sign on the door said they opened at 10:00 am. I later found out that they opened later. So now I was in a bind. I had a schedule to keep. The people at UHaul were very nice and switched my reservation to another place. Enter Cloverly Automotive. 2203 Spencerville Road, Spencerville Maryland. The staff was friendly & welcoming. They had me on the road in minutes. I usually would go to the Rockville location which is also very excellent. But is further away. Thank you Cloverly Automotive,. For saving my behind on a almost stressful day. So all I have to say is don't use the Colesville location.

William Kassman 
Rating:
5.0

Excellent customer service.

Adiela Camelo Perez 
Rating:
5.0

Customer did not leave a comment.

Stephany Castellon 
Rating:
5.0

Customer did not leave a comment.

Anna Culbertson 
Rating:
5.0

Customer did not leave a comment.

Mohammed Ahadi 
Rating:
5.0

Very friendly service.

Keith Seeger 
Rating:
5.0

Customer did not leave a comment.

HOUSSAM ALNAHHAS 
Rating:
5.0

Everything went well with the rental. No improvement needs Great service at the pickup location. 5 stars for them

RUBIA SILVA 
Rating:
5.0

Customer did not leave a comment.

Joseph OHare 
Rating:
2.0

No professionalism. Seems that people out there are racist with very poor customer service skills.

Rodrigue Djoukeng 
Rating:
5.0

great customer service

gerawork Masresha 
Rating:
5.0

Very friendly staff. Best uhaul experience I have ever had.

David or Ericka Traven 
Rating:
2.0

The drop off was not accepting the trailer, we had to spend a full day on the phone trying to get someone to understand the location we selected to drop off the trailer was closest to us.

ShanaDee Jahrling 
Rating:
1.0

Personnel working the day I dropped off the truck gave excellent customer service. The location of Cloverly Automotive were their office happens to be located at looks like a junk yard and it was not clearly marked where to pull in to return vehicles. The U haul office needs a DEEP CLEAN!

LORI NASH 
Rating:
5.0

Customer did not leave a comment.

Joseph Cerullo 
Rating:
5.0

Customer did not leave a comment.

Sydney Thomas 
Rating:
5.0

Love the people here they were so helpful and kind but definitely come here again

BUNHENG SUONG 
Rating:
2.0

I reserved my truck to be picked-up at Deep Rock Rd. location and the pick-up location was moved without my knowledge. I was also told that the drop-off location I had arranged with the person on the phone when I made my reservation was no longer an option and I would have to return the truck at a location another 15 miles away. It took me 1:13:00, and five call transfers to get this changed back to the original location, I went from being an upset customer to an enraged customer. I sell real estate, and I will pass this experience on to all my client's and I will never use U-Haul again,

Richard Hanson 
Rating:
5.0

Customer did not leave a comment.

ROBERT GOLDBERG 
Rating:
5.0

Customer did not leave a comment.

DEXTER JOSEPH 
Rating:
5.0

Easy to do transaction and good customer service

JOSH NUNEZ 
Rating:
5.0

This is my favorite U-Haul location. I am very happy everytime they have the equipment at this location when I need to rent something.

CHARLES HUISENTRUIT 
Rating:
5.0

Customer did not leave a comment.

Wesley McLean 
Rating:
5.0

Worker was VERY friendly, & quick and easy drop-off.

Bryan Lucas 
Rating:
5.0

The customer service man was very courteous and attentive, very polite and courteous.

ERICK CASTILLO 
Rating:
5.0

Customer did not leave a comment.

DONNA GARON 
Rating:
5.0

Customer did not leave a comment.

fidel rincon 
Rating:
5.0

I noticed one tire going flat as I pulled out of Cloverly. Fortunately, an onsite repair could be done.

david lande 
Rating:
5.0

Customer did not leave a comment.

NATHAN MARTIN 
Rating:
1.0

the only issue that i have with dropping off here is that there is no clear place to drop off the equipment if you use the picture that i took last night as a reference it was very difficult to drop the trailer off i am glad i have alot of expeirence driving trucks because i would not have been able to drop this trailer off

william gholston 
Rating:
4.0

Customer did not leave a comment.

Alyssa Bauer 
Rating:
4.0

Customer did not leave a comment.

Robert Borkowski 
Rating:
3.0

Customer did not leave a comment.

Gessesse Teferi 
Rating:
5.0

Excellent service very friendly staff I recommend it thank you very much

JUAN RIVERA-GARCIA 
Rating:
5.0

Keep doing what you are doing.

MCKINLEY LITTLEJOHN 
Rating:
5.0

Customer did not leave a comment.

ESLAM BADAWY 
Rating:
5.0

Customer did not leave a comment.

TERRY GRIFFIN 
Rating:
5.0

Customer did not leave a comment.

SAMUEL MARTIN 
Rating:
5.0

No comments.

Jennifer La 
Rating:
3.0

Customer did not leave a comment.

BRYAN PERDOMO 
Rating:
1.0

The assistant was very helpful. But, after returning to get instructions on how to get the key, I met the agent. He insisted that I must take the insurance even though I said that my insurance might cover the use of the van. The office was in a very dirty state. Worse, the van was dirty and stunk terribly and I had to tolerate this.

MICHAEL THARKUR 
Rating:
5.0

Customer did not leave a comment.

Paul Robertson 
Rating:
3.0

Positive comment: owner/staff was helpful in selecting right equipment and provided wiring adapter to connect trailer wiring to my Chevy Suburban wiring connector.

DONALD CHAMBERLIN 
Rating:
4.0

The interior cabin was filthy. Not sure what the rules are about smoking in the vehicle, however, the vehicle reeked of smoke. The people who run the UHaul location are very nice and very customer friendly.

ROCCO PERCIAVALLE 
Rating:
5.0

Give directions to the drop off location GPS doesn't take you there. Use this quote "located behind Spenseville deli"; the GPS takes you three doors down the road and the mechanic shop is not on the main street.

Franklin Rodriguez 
Rating:
5.0

Extremely helpful, accommodating and of course friendly! Nice folk!

Suzanne Niedermair 
Rating:
4.0

NA

Charles Bowers Jr 
Rating:
5.0

Super easy to park vehicle, but a little dark & difficult to find the key drop box.

Michele Field 
Rating:
3.0

Customer did not leave a comment.

RAY GINSBURY 
Rating:
5.0

Customer did not leave a comment.

WHITNEY DWYER 
Rating:
4.0

Great pickup location.

Vijay Kumar 
Rating:
5.0

Great service and friendly staff

Juan Argueta 
Rating:
4.0

Customer did not leave a comment.

Regina Gibson Burtnick 
Rating:
5.0

Customer did not leave a comment.

ROBERT WOOD 
Rating:
5.0

Customer did not leave a comment.

CRISTINA CARUSO 
Rating:
5.0

Mary was wonderful! Easy to rent great location. Would recommend to friends!

carol beere 
Rating:
5.0

Mary is great!!

Erik Scheirer 
Rating:
5.0

Customer did not leave a comment.

Balbine Njiande 
Rating:
3.0

Very poor selection at this location. I was not happy that U-haul changed the pick-up location without me agreeing to it. Had I not noticed this in the confirmation email, I would have showed up at the location I chose and the equipment wouldn't have been there. Ultimately, I had to choose a different type of trailer so I could pick up a the location I preferred.

Becky Snider 
Rating:
5.0

Customer did not leave a comment.

Brendan ONeal 
Rating:
5.0

Customer did not leave a comment.

CARLOS SABATTE 
Rating:
5.0

The staff at this location were very professi onal

BINYAM dagnachew 
Rating:
5.0

The agent who handled my transaction was friendly and helpful. The location only had one 10-ft truck and they only had 1/4 of the number of pads that I reserved. Unfortunately, the truck was NOT in good maintenance condition. The air conditioning system did not work well and, at times, the truck was sputtering so bad that I feared being stranded on the road. The maintenance light on the truck came on and stayed on the whole trip. U-haul should do better.

ROLAND THEODORE 
Rating:
5.0

Customer did not leave a comment.

Sri Robinson 
Rating:
5.0

Very good service & well maintained equipment.

Damaris Feller 
Rating:
3.0

Customer did not leave a comment.

Francisco Ward 
Rating:
5.0

Customer did not leave a comment.

Dwight Doxey 
Rating:
1.0

Customer did not leave a comment.

Rumit Pancholi 
Rating:
1.0

Customer did not leave a comment.

Uriel Koama 
Rating:
5.0

Can’t think of a thing. Gary was great and I really liked the van. Great equipment

Robert Houts 
Rating:
5.0

Customer did not leave a comment.

Andrew Righter 
Rating:
5.0

Customer did not leave a comment.

Steven Hirsch 
Rating:
4.0

We ordered some furniture pads, but didn't find out till we picked up the truck that they didn't have any. It would have been very helpful to know that in advance.

James OClock 
Rating:
4.0

Great to work with Gary

DONALD HEALD 
Rating:
5.0

Excellent experience 👍

Dale Nicholson 
Rating:
4.0

Upon pickup the truck displayed warning lights that the oil was low. It took a half hour to 45 minutes for a respresentative from the Cloverly location to make the proper adjustments to the vehicle before it could be driven. I would suggest that when the trucks are returned that items like this are checked. You are big on the return with gas make sure the equipment is maintained for the customer.

YuVette Russell 
Rating:
5.0

Customer did not leave a comment.

Magdiel Perez 
Rating:
5.0

None

Gary Clark 
No reviews have been submitted for this location.

Additional Services at this Location

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