Excellent customer service.Adiela C.
Customer Reviews for Cloverly Automotive
(U-Haul Neighborhood Dealer)
Spencerville, MD 20868
(On Route 198 One Mile East of New Hampshire Avenue)
Services at this Location:
- Mon–Fri9 am–5 pm
- Saturday9 am–12 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Stephany C.
Customer did not leave a comment.Anna C.
Customer did not leave a comment.Mohammed A.
Very friendly service.Keith S.
Customer did not leave a comment.HOUSSAM A.
Everything went well with the rental. No improvement needs Great service at the pickup location. 5 stars for themRUBIA S.
Customer did not leave a comment.Joseph O.
No professionalism. Seems that people out there are racist with very poor customer service skills.Rodrigue D.
great customer servicegerawork M.
Very friendly staff. Best uhaul experience I have ever had.David or Ericka T.
The drop off was not accepting the trailer, we had to spend a full day on the phone trying to get someone to understand the location we selected to drop off the trailer was closest to us.ShanaDee J.
Personnel working the day I dropped off the truck gave excellent customer service. The location of Cloverly Automotive were their office happens to be located at looks like a junk yard and it was not clearly marked where to pull in to return vehicles. The U haul office needs a DEEP CLEAN!LORI N.
Customer did not leave a comment.Joseph C.
Customer did not leave a comment.Sydney T.
Love the people here they were so helpful and kind but definitely come here againBUNHENG S.
I reserved my truck to be picked-up at Deep Rock Rd. location and the pick-up location was moved without my knowledge. I was also told that the drop-off location I had arranged with the person on the phone when I made my reservation was no longer an option and I would have to return the truck at a location another 15 miles away. It took me 1:13:00, and five call transfers to get this changed back to the original location, I went from being an upset customer to an enraged customer. I sell real estate, and I will pass this experience on to all my client's and I will never use U-Haul again,Richard H.
Customer did not leave a comment.ROBERT G.
Customer did not leave a comment.DEXTER J.
Easy to do transaction and good customer serviceJOSH N.
This is my favorite U-Haul location. I am very happy everytime they have the equipment at this location when I need to rent something.CHARLES H.
Customer did not leave a comment.Wesley M.
Worker was VERY friendly, & quick and easy drop-off.Bryan L.
The customer service man was very courteous and attentive, very polite and courteous.ERICK C.
Customer did not leave a comment.DONNA G.
Customer did not leave a comment.fidel R.
I noticed one tire going flat as I pulled out of Cloverly. Fortunately, an onsite repair could be done.david L.
Customer did not leave a comment.NATHAN M.
the only issue that i have with dropping off here is that there is no clear place to drop off the equipment if you use the picture that i took last night as a reference it was very difficult to drop the trailer off i am glad i have alot of expeirence driving trucks because i would not have been able to drop this trailer offwilliam G.
Customer did not leave a comment.Alyssa B.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Gessesse T.
Excellent service very friendly staff I recommend it thank you very muchJUAN R.
Keep doing what you are doing.MCKINLEY L.
Customer did not leave a comment.ESLAM B.
Customer did not leave a comment.TERRY G.
Customer did not leave a comment.SAMUEL M.
No comments.Jennifer L.
Customer did not leave a comment.BRYAN P.
The assistant was very helpful. But, after returning to get instructions on how to get the key, I met the agent. He insisted that I must take the insurance even though I said that my insurance might cover the use of the van. The office was in a very dirty state. Worse, the van was dirty and stunk terribly and I had to tolerate this.MICHAEL T.
Customer did not leave a comment.Paul R.
Positive comment: owner/staff was helpful in selecting right equipment and provided wiring adapter to connect trailer wiring to my Chevy Suburban wiring connector.DONALD C.
The interior cabin was filthy. Not sure what the rules are about smoking in the vehicle, however, the vehicle reeked of smoke. The people who run the UHaul location are very nice and very customer friendly.ROCCO P.
Give directions to the drop off location GPS doesn't take you there. Use this quote "located behind Spenseville deli"; the GPS takes you three doors down the road and the mechanic shop is not on the main street.Franklin R.
Extremely helpful, accommodating and of course friendly! Nice folk!Suzanne N.
Super easy to park vehicle, but a little dark & difficult to find the key drop box.Michele F.
Customer did not leave a comment.RAY G.
Customer did not leave a comment.WHITNEY D.
Great pickup location.Vijay K.
Great service and friendly staffJuan A.
Customer did not leave a comment.Regina G.
Customer did not leave a comment.ROBERT W.
Customer did not leave a comment.CRISTINA C.
Mary was wonderful! Easy to rent great location. Would recommend to friends!carol B.
Mary is great!!Erik S.
Customer did not leave a comment.Balbine N.
Very poor selection at this location. I was not happy that U-haul changed the pick-up location without me agreeing to it. Had I not noticed this in the confirmation email, I would have showed up at the location I chose and the equipment wouldn't have been there. Ultimately, I had to choose a different type of trailer so I could pick up a the location I preferred.Becky S.
Customer did not leave a comment.Brendan O.
Customer did not leave a comment.CARLOS S.
The staff at this location were very professi onalBINYAM D.
The agent who handled my transaction was friendly and helpful. The location only had one 10-ft truck and they only had 1/4 of the number of pads that I reserved. Unfortunately, the truck was NOT in good maintenance condition. The air conditioning system did not work well and, at times, the truck was sputtering so bad that I feared being stranded on the road. The maintenance light on the truck came on and stayed on the whole trip. U-haul should do better.ROLAND T.
Customer did not leave a comment.Sri R.
Very good service & well maintained equipment.Damaris F.
Customer did not leave a comment.Francisco W.
Customer did not leave a comment.Dwight D.
Customer did not leave a comment.Rumit P.
Customer did not leave a comment.Uriel K.
Can't think of a thing. Gary was great and I really liked the van. Great equipmentRobert H.
Customer did not leave a comment.Andrew R.
Customer did not leave a comment.Steven H.
We ordered some furniture pads, but didn't find out till we picked up the truck that they didn't have any. It would have been very helpful to know that in advance.James O.
Great to work with GaryDONALD H.
Excellent experience 👍Dale N.
Upon pickup the truck displayed warning lights that the oil was low. It took a half hour to 45 minutes for a respresentative from the Cloverly location to make the proper adjustments to the vehicle before it could be driven. I would suggest that when the trucks are returned that items like this are checked. You are big on the return with gas make sure the equipment is maintained for the customer.YuVette R.
Customer did not leave a comment.Magdiel P.
Everything went very well. ThxDarnell T.
Customer did not leave a comment.Daphne M.
Very Friendly Staff. Better than expected experience. The road is very old and could use a resurfacing.Taylor M.
Nothing for now.VILKYS S.
This was an auto yard behind a restaurant. The ground was rutted and muddy. I would not consider this inviting. However, the location served its purpose as a drop off location.Charles B.
Customer did not leave a comment.John A.
Customer did not leave a comment.Matilde B.
Customer did not leave a comment.Paul P.
Customer did not leave a comment.keisha G.
Allow online booking. We went through all the steps and we expected to pick up our truck at 8am. Instead, we had to wait until 9. Either fix the website so I don't have false information or allow off-hours pickup.ANDREW A.
Customer did not leave a comment.vasthi M.
The right front tire was low in air but I simply brought it back and they immediately placed more air in the tire and I had no further problemsMARIA M.
Loved the customer service and the price is very reasonable!! Will be coming back next time I move. Thank you so much!!Tylon S.
Everyone was so nice and the process of checking in and checking out was so easy!Ashley S.
Management was excellent. Very friendly and helpful. Would definitely recommend or rent from again.Ryan B.
Like new trailer. Gary Clatke was very helpful and efficient.Guy W.
Customer did not leave a comment.EUSEBIO H.
Customer did not leave a comment.DEDRICALAN H.
Customer did not leave a comment.DAVID L.
Met Maey who greeted me with hee adorable two cats helping me ro get my rental vehicle for rhe day. She did an awesome job and was very helpful. Just the signage for Uhaul could be a bit better as it's a bit hard to see from the hwy. The van was operational and had good heat. ThanksYonatan B.
Mary was excellent! Very friendly, knowledgeable and attentive!DANIEL B.
Customer did not leave a comment.David T.
Customer did not leave a comment.Carroll H.