Customer Reviews for Climate Control Moving Corp
(U-Haul Neighborhood Dealer)

1,824 reviews

206 North Ave   Webster, NY 14580
(Rte 250 N of SR 104)

(585) 872-3360

Office Hours

  • Monday - Saturday:
    8:30 am - 12 pm / 1 pm - 5:30 pm
  • Sunday:
    10 am–3 pm

Services at this Location:

Contact Us

(585) 872-3360

206 North Ave
Webster, NY 14580
(Rte 250 N of SR 104)

Services at this Location:

Office Hours

  • Monday - Saturday:
    8:30 am - 12 pm / 1 pm - 5:30 pm
  • Sunday:
    10 am–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Vehicle was old, noisy, seat was torn and ripped. Outside of vehicle was covered in salt, windshield spotty and hard to see through. Interior of vehicle was dirty. Location required backing out into busy local road while vision impaired by large u haul vehicle parked next to me. Customer parking not identified; no where to park near rental office.

John Hill 
Rating:
5.0

Customer did not leave a comment.

Julie Olsen 
Rating:
4.0

Was overall satisfied. A little expensive as is everything.

Amy Godfrey 
Rating:
5.0

The app is tough to get started on for pickup and return

BRIAN BIXLER 
Rating:
4.0

Reserved a 20' truck and was quoted a price for 1 day over the phone. When I arrived, I was asked when would I be returning the truck. I said maybe at night, but I'm not sure. Was told if you return the truck after hours, there's a drop box for the key. I also inquired the cost for each mile driven. I was quoted $39.95 for 24 hours, was charged for 2 days at $79.90, because the agent put an 8:30 pm return time for the day I rented the truck, based on an estimate time of I don't know and maybe tonight. He quoted me 80 cents per mile and I was charged $1.09/mile. When I returned the vehicle, so unprofessional the 3 employees are all eating subs at the front counter during business. On top of that, UHAUL charges these bogus fees...environmental fee and safe trip fee. SERIOUSLY, what's that all about!!!

DAVIDF PERKINS 
Rating:
5.0

Customer did not leave a comment.

Gerald Salamone 
Rating:
5.0

Customer did not leave a comment.

Fred Ramsey 
Rating:
5.0

Customer did not leave a comment.

Brian Bixler 
Rating:
5.0

Customer did not leave a comment.

Mike Puglisi 
Rating:
3.0

Steering felt loose, but that just may be the nature of this type of vehicle.

Brian Nornhold 
Rating:
5.0

Great customer service and the process was quick and easy! This is our second time renting from here and will do it again!

CHRISTOPHER Jameson 
Rating:
5.0

Customer did not leave a comment.

keith todd 
Rating:
5.0

Great service!

Richard Campbell 
Rating:
5.0

Keep on hauling U-Hauls

jerry ippolito 
Rating:
5.0

Customer did not leave a comment.

FREDI SQUITIRE 
Rating:
5.0

Customer did not leave a comment.

ERIC STEINORTH 
Rating:
4.0

Store clerk was half an hour late to open the office and get my truck, threw off my schedule with hired movers. I get that the weather wasn’t great, but come on it’s upstate NY, we should be able to plan for this sort of thing.

William Comella 
Rating:
2.0

Had an issue with the truck. Wanted to inform them. She wasn't interested. Told me to call customer service.

SCOTT FISHER 
Rating:
3.0

Customer did not leave a comment.

Mike Blood 
Rating:
5.0

Seamless transaction

Richard Swingly 
Rating:
3.0

Tell the customer the charges b4 charging their card. And uhaul holds all refunds for 30 days in hopes you'll 4get about them... Penske is best

Regina Menica 
Rating:
4.0

Took longer than expected to check in and get the vehicle. The vehicle was old but fully functional, but the previous customer must have taken it down muddy roads because the tires were completely covered in mud and there was mud all over the floorboards. That doesn't really matter, but it explains my response to the "clean and maintained" question. That said, the cost to rent the truck is very reasonable, so I will definitely rent from them again.

David Stewart 
Rating:
5.0

Customer did not leave a comment.

kevin gottermeier 
Rating:
1.0

The employee left the business for hours and we had to wait to get the u haul for hours. Huge pain to check out truck and return it

shannon hyde 
Rating:
3.0

This was an outside store. Very minimal selection but they were helpful and fast for the return.

Neal Evans 
Rating:
2.0

Got the biggest U-Haul - could barely get it out of its spots. Was next to pole with a huge rock behind it. Was extremely difficult to even get out of the parking lot.

Kelly Wilkins 
Rating:
5.0

Customer did not leave a comment.

Dennis Mariano 
Rating:
4.0

I found it pretty nasty how I found soiled undergarments in the cab of the truck. And The back stunk like stale beer.

Joseph Roe 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Gimeli 
Rating:
4.0

The lock box would not open in the frigid temps at the scheduled 830 pickup time. I was unable to get the truck at the scheduled self pick up time due to this and had to wait until the location opened at 10am. Perhaps the lock box should be In the vestibule area or better protected from elements.

Jason Cernis 
Rating:
5.0

The person was wonderful and very helpful.

dan rector 
Rating:
4.0

The truck needs an alignment, and did not have fuel when picked up.

Emiliana Martinez-Nobrega 
Rating:
2.0

They should follow hours posted on website. Couldn't answer my questions, took notes because "I wasn't the 1st customer to ask that question" and she "had no idea" so she thought maybe she should ask someone before another customer asks. Refused to let me help hitch to my own vehicle. Only spoke broken English.

Dawn Vernon 
Rating:
5.0

Customer did not leave a comment.

Karthikeyyan Subbiah 
Rating:
1.0

Horrible service, bait and switch with website van pictures, along with additional fees and fines. Never again

Richard Chandler 
Rating:
5.0

Customer did not leave a comment.

Justin Gass 
Rating:
3.0

the only issue was the store was not open with the posted time of 10am. When I tried to book the store it was closed for a few hours with a sign on the door. i understand staffing issues but thats terrible when you expect to start the process of moving and have to wait 30 minutes outside the strore.

Marco Pezzuto 
Rating:
5.0

Customer did not leave a comment.

Rick Girard 
Rating:
5.0

Everything was great!

Christine petromallo 
Rating:
5.0

Customer did not leave a comment.

anthony proietti 
Rating:
5.0

Customer did not leave a comment.

Daniel Haas 
Rating:
3.0

Customer did not leave a comment.

Ledwing Hernandez 
Rating:
4.0

Customer did not leave a comment.

dennis boron 
Rating:
5.0

Convenient and professional service

Howard Root 
Rating:
5.0

The service was great for a last-minute rental. However, no one was at the location when we returned the van during regular business hours. I tried unsuccessfully to use the app. Finally got someone on the phone who helped me with the return.

Janette Hughes 
Rating:
5.0

Everything was fine at the location. I did call the 800 number for support 2 times. The first time was poor and the second was better all though not good. The call was about the texting issues. The person made me feel trapped and offered no real solution for me at the time. U-Haul changed their check-in and check-out procedures since 2 months earlier. I was not given instructions to watch for that from the person at the counter when I arrived. It was in a text message and I don't do business with companies through texting. The person was unwilling to figure out what else could be done. I get aggravated when company personnel say there is no other way than what happened. To me that is not help. That is arrogance and complete disregard to the customer. Not even an I'm sorry you weren't aware. I just need to take the time to ask every possible question about the whole process before I sign any contract with U-Haul again. Notice the first 3 questions before this comments section. It's all about their equipment and location. Nothing about customer experience with their staff.

Nathan Zehr 
Rating:
2.0

Muddy dog pri ts smeared all over the Inuit cab , no lock for my over night uhaul!! So all my stuff was unlocked . Then was charged extra for gas that I clearly put in . I have already made complaints about this location and now I’m just absolutely done !

June Sharkey 
Rating:
5.0

Customer did not leave a comment.

Simon Chan 
Rating:
5.0

Customer did not leave a comment.

Cynthia Wise 
Rating:
4.0

The mobile check-in process was terrible

Eric Wade 
Rating:
5.0

I was treated very well by your associate She was wonderful

kevin gottermeier 
Rating:
5.0

Customer did not leave a comment.

Kevin Cross-Smith 
Rating:
5.0

A better interactive system with emails would’ve answered a few questions I need answered, but don’t worry overall, these guys are fantastic I highly recommend them

Bruce Pilato 
Rating:
5.0

Customer did not leave a comment.

JoAnn Prince 
Rating:
3.0

The van was extremely dirty inside. It looked like it had just come from a dusty construction site. It smelled dirty too.

SHARONANN MERKEL 
Rating:
5.0

Easy and flawless rental. Great location for my needs and friendly staff.

Jennifer Vetter 
Rating:
5.0

Customer did not leave a comment.

James Vitale 
Rating:
3.0

Equipment requested and reserved not available when we arrived, tried to use truck offered, unable to so we returned it and went elsewhere.

James Pelletier 
Rating:
5.0

Customer did not leave a comment.

Michael Reed 
Rating:
5.0

The site and truck were great. The self pickup was okay. The app was really slow! The 5G connectivity was a little spotty. Maybe that was the issue...?

Tracy Finnemore-Olson 
Rating:
4.0

Customer did not leave a comment.

William Notovitz 
Rating:
5.0

I have no comment

ALEX SOTO 
Rating:
5.0

Customer did not leave a comment.

Charles Jarrett 
Rating:
4.0

The owner of the location was very helpful and accommodating. We had several issues with the self pick up process and he took care of everything for us quickly with no questions asked.

Gayle Alesi 
Rating:
5.0

This place was great!… very professional, very clean… Very reasonable pricing… I will be using this service several times a year 👍😎

Christopher Hobbs 
Rating:
5.0

Easy to use.

Ronald Amick 
Rating:
4.0

Customer did not leave a comment.

Thomas Mitchell 
Rating:
5.0

Everything was perfect. Great experience

Steve Rice 
Rating:
3.0

Clean the truck !! It was awful, filthy door in back could barely get it to go up and down kept getting stuck and had to leave open a crack with all my stuff inside it !!!!

June Sharkey 
Rating:
4.0

Customer did not leave a comment.

William Werther 
Rating:
5.0

Customer did not leave a comment.

David Montgomery 
Rating:
5.0

Customer did not leave a comment.

Kenneth Sharp 
Rating:
5.0

Customer did not leave a comment.

Joao Borges 
Rating:
5.0

Customer did not leave a comment.

Collin Champlin 
Rating:
5.0

Nothing it was a great experience with both employees I dealt with.

Jeff Darrow 
Rating:
5.0

Customer did not leave a comment.

Heidi Tribunella 
Rating:
4.0

Customer did not leave a comment.

Anthony Campbell 
Rating:
5.0

Customer did not leave a comment.

Elisander Cornier 
Rating:
4.0

Dropped off after hours, so did not interact with the staff.

Paul Van Heyningen 
Rating:
3.0

The owner was late open the shop. I had a schedule to pick up the truck at 8:30 am but he didn't arrive until 8:45 am which made my schedule for pickup on a 25 minute delay because of the lateness and paperwork. Also during the time of rental the windowshield was hit by a softball, so I called the owner which as if I had insurance through the rental which I did so he said a claim would be submit for the windshield. Un be knows to me I look at my receipt on Monday and I'm charged $150.00 for the crack windshield so I call the office, the lady couldn't help me or tell me why I was charge the $150.00 because she was there when I completed the contract, and she wasn't sure so she gave me customer service number. It has been a frustrating experience because know I have to submit the claim with the insurance and follow up with them so that I don't get charge this fee that should have never been on my receipt .

Caroline Simpson 
Rating:
5.0

Customer did not leave a comment.

Benoit Raymond 
Rating:
5.0

The associate was totally professional and very knowledgable. No improvement needed.

Randall K.Ebert 
Rating:
5.0

Customer did not leave a comment.

Brian Travis 
Rating:
1.0

If someone requests an appliance dolly on Tuesday for a truck on Saturday don’t give them all away before Saturday. Being told “oh they all left in the past two days” doesn’t make the customer that thinks one is reserved for them 4 days earlier very happy

Coty Crocetta 
Rating:
5.0

Your trucks need a rear view camera. That wood make backing up a lot easier.

Thomas Pallifrone 
Rating:
1.0

I want a full refund! My card was charged when the truck broke down on me! I couldn’t even complete what I rented the truck for

James Holmes 
Rating:
5.0

Customer did not leave a comment.

Cori Colombo 
Rating:
3.0

Had problems with visibility when backing truck out. Couldn't see if traffic was coming. A very dangerous spot. Trucks should be backed into parking spots so drivers aren't backing out into a highly traveled road.

Linda Stritzel 
Rating:
4.0

Customer did not leave a comment.

Andrew Wohlrab 
Rating:
4.0

Customer did not leave a comment.

Michael Bardo 
Rating:
5.0

The staff was friendly and made it easy to rent a truck.

James Meath 
Rating:
3.0

Customer did not leave a comment.

Tyler Calhoun 
Rating:
3.0

Customer did not leave a comment.

Jessica Perez 
Rating:
5.0

Great people excellent service

Bruce Pilato 
Rating:
5.0

Customer did not leave a comment.

Patricia Belles 
Rating:
5.0

Customer did not leave a comment.

Joe Mammino 
Rating:
2.0

Website said the location opened at 8:30 am, but location was not open even at 8:45. There was an employee outside who said she was new and did not have the key. I returned the truck and key to her. I later received an email to self return the truck. I had to make several calls to correct this and explain I had already returned the truck.

Celso Dias 
Rating:
5.0

Nothing, the workers are very polite and helpful.

Arunas Gecas 
Rating:
5.0

Customer did not leave a comment.

Joseph Lipari 
Rating:
5.0

Customer did not leave a comment.

Kevin Kull 
No reviews have been submitted for this location.

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