The convenience and timeliness of everything was great. The only issue is that I was charged for an extra day when my contract clearly said to bring it back by 4 pm, which I did. I emailed about this issue to 799003_AFM@uhaul.com -- I would rate 5 stars if this issue is resolved with a refund or a credit for that extra charge.Christopher S.
Customer Reviews for Climate Control Moving Corp
(Distribuidor de U-Haul del vecindario)
Webster, NY 14580
(Rte 250 N of SR 104)
Servicios en esta ubicación:
Horarios de la ubicación
- Lunes a sábado:
8:30 a. m. - 12 p. m. / 1 p. m. - 5:30 p. m.
10 a. m. - 3 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.PATRICIAA S.
El cliente no dejó un comentario.ARTHUR PETER C.
Covid restriction ridiculous when ny is not a mask mandated state More people waiting close together in vestibule when actual space to stay separated is in waiting area. No one their for drop off when scheduled in open hours. I will use another company from now Hope the charges are right so I don't have to deal with the customer service which is awefulTHERESA ANN T.
El cliente no dejó un comentario.ROBERTD S.
I rented a van on Aug 2nd, round trip through toll twice BUT UHAUL continues to access my credit card which they should not have kept on file and charge me continuously for tolls someone else continues to add up as they use the van I returned on the same day. Additionally they make it almost impossible to reach someone to correct the problem but referring the issue to a 800 instead of correcting via the location where the rental occurred. Absolutely would not recommend if in this age of technology if their system can't recognize a simple oversight as this.ðŸ™„JOHNA S.
El cliente no dejó un comentario.GREGORY ALAN S.
Was anticipating a van, which I have rented from the Victor location before; which was very clean I felt comfortable driving, but was told it was not available once I arrived, after confirmation at this location and the truck was not clean, was a gas gusler and not what I had anticipated for a 7 hour drive.Lynda R.
Let people know when they are renting a trailer what kind of trailer converter you may need. Ours didn't connect with yours so you don't supply l Then it sell them so we had to find an auto store then they sold us the wrong part had to go back that too and hour away from our rental.JESSICA LYNN L.
Mask requirement not mentioned !! Went to location and sign stated mask required per law- complete lie. I advised desk attended I would obliged if provided mask and he gave me a hard time and stated I should have know. I was In store for approx 15 min no mask, behind plexiglass, vaccinated. No email, no text , no message.CHRISTOPHER MART M.
Person was not there when we arrived to pick up. They had none of the equipment I requested and did not inform me upon time of pickup.GARRETT EDWARD D.
Stop with the stupid mask mandate . one at a time. In the office. Wasted 20 minutes waiting out in the entryLAWRENCE MICHAEL L.
The Trailer was checked out by the manager and the trailer was not clean on the inside. In additional only one of the four tail lights worked making it unsafe to use. Unfortunately we didn't realize this until the second day of use.Eric S.
The man working was very thorough!CYNTHIA SOLIMANO C.
Sales rep, Dimitri, was great to work with. Quick and professional.Scott D.
Had to return keys through drop box during business hours due to U-Haul representative was absent. Drop box process was aggravating to say the least.Robert D.
The online renting process was ridiculously slow. Having to call people I know at 8am is just ludicrous when you scanned my REAL ID, which is good enough for the Government and Airlines, but not to rent a Uhaul....you need to talk to someone I know??? I rented from Penske in Florida for one way to Ny 3x and each time I walked in and handed them my license and walked out 10 mins later. This took an hour....and then they may want to see your Passport and your Lease or Deed! Are you kidding me? After messing with the online system for 30 minutes we figured we would just deal with staff that was supposed to be there at 830...nope! We left at 845 and they were still not there! The truck and all was fine, and the system is actually great, but this other stuff is just CYA nonsense that inconveniences people. Also didn't like that, even though I didn't get my truck til almost an hour later, the return time was not adjusted.Nicole W.
El cliente no dejó un comentario.James G.
El cliente no dejó un comentario.Laura F.
Pick up location was changed from my original booking without my knowledge and without an update until I found out online myself.Allison J.
I think every Uhaul should come look at this store. It is clean, the staff is helpful and friendly.Thomas V.
El cliente no dejó un comentario.Josh C.
The trailer leaked in the rain. I reported this during the drop off process.Andrew H.
This location was fine. We had several other issues with our rental - did not get the size truck we reserved, did not get the time we wanted, truck was not available when we went to pick up, had to go to location 40 miles out of our way to get a truck.CP P.
Friendly and professional.LAURIE ELLEN F.
El cliente no dejó un comentario.CHARLYNEANN H.
I was booked a 1:30pm pick-up time online - the store was locked from 1pm - 2pm. I came back to return the truck at 4pm - the store was locked again so I went through remote check-out. There was miscommunication between online scheduling, the posted store hours and the actual store hours. Service was not friendly or apologetic about the wait time, instead said "You booked online for 1:30 but we go to lunch from 1 to 2." .... How am I supposed to know that if no one from the location called me?Kellyn W.
Sometimes I'll find garabge behind and under seats but other than that it's mostly clean.MICHAEL W.
El cliente no dejó un comentario.michael I.
Employees were a bit rude when I was checking in. They tried to rent my uhaul when I was 10 mins late and had called them. Also, they all took lunch at the same time so I had to wait to return the truck because the office was locked midday which is not ideal on moving day with a lot to do. I could have used the drop box but after my initial interaction I didn't want to leave the truck out of my possession and run the risk of something happening to it or being charged for something. I don't expect impeccable customer service but the rudeness and lack of care of people's time is ridiculous.Christopher R.
El cliente no dejó un comentario.Gina C.
El cliente no dejó un comentario.WILLIAM JAMES N.
El cliente no dejó un comentario.RUSSELL S.
very exact with what needs done and vehicle was well maintainedMARGOT MARIE N.
Location was supposed to be open until 3pm, arrived to return truck around 2pm and location was locked up with the lights off and a sign saying they would return tomorrow.MARCDANIEL S.
El cliente no dejó un comentario.KAREN S.
Employee operating the store was covid paranoid, wearing a mask is enough, especially when I'm vaccinated, only allowing 1 customer in the store at a time is unnecessary, especially when the alternative is waiting in your car when someone else could essentially move ahead of you â€œin lineâ€ or wait in an unventilated entrance area that was 90 degrees. Upon returning there was a sign on the door that said the employee would be back in an hour. An hour! So had to return the truck through the online return which was time consuming and unexpected. Overall you made a stressful day even more so. Wouldn't recommend anyone to that location.Scott S.
This is the third time I rented a truck from this site in 13 months. Each time, there were no issues, thank you. This is the first time I reserved the truck on line. I had one bit of confusion when I returned the unit on Friday, via the text message link. I was not sure if I did it correctly. Thank you for a great, inexpensive experience. SteveSteve D.
If you're going to push the mobile pickup experience, make it less redundant. I uploaded pics of my license in advance to save time, but then was forced to retake them at pick up! Grrrr!James C.
The girls were nice at the counter. Perfectly accommodating and very pleasant. The van was another story. First of all the tank was not at 7/8 as advertised. It was closer to 3/4 but I didn't call and raise the issue. I did take a pic of the gauge about 8 mins after I left the location. Second issue. I get the van loaded at my home and when I go to turn left out of my neighborhood my wife says â€œthe turn signal and brake light don't workâ€. Great. No I'm a danger to myself and others on the road. But I've completely loaded the van, so it's old fashioned hand signals to turn left while driving. Super. Then on the way it rains. Good windshield wipers? That's right folks, no more bets, we have a winner! Crappy windshield wipers as well. Your front driver tire sounds so far out of balance I'm surprised it didn't come off the van. Next time I'll just hit Penske in Henrietta. In the end it would've been the same price for a one day rental and the equipment is maintained on a regular basis.Michael H.
El cliente no dejó un comentario.CHERYLANN J.
El cliente no dejó un comentario.MARTIND W.
The person at Webster U-Haul was very helpfulVenkataramani N.
El cliente no dejó un comentario.KAREN F.
the vehicle rented had seat covers that did not fit the seat and every time i got out it came off. my suggestion if the seat is that bad needing a cover then have it reupholstered so that it fits and stays on place. The attendant was very good and very polite.Edward P.
Excellent customer service, a clean truck, easy online info. Will definitely use again!Laura M.
El cliente no dejó un comentario.ROBERTFREDERICK K.
Great experienceAntonio D.
El cliente no dejó un comentario.SUSANMARIE M.
El cliente no dejó un comentario.Matthew P.
We have fleas all over our stuff!!! Uhaul was infested!! We didn't know until after we were bite all over all we noticed was how the uhaul smelled like cat and the customer service was terrible! Someone needs to return my call and solve this.THOMASPHILLIP B.
Everyone was very pleasant and one of the employees helped me hook up the trailer and made sure all was working right I will be back to rent soon tyWendy A.
El cliente no dejó un comentario.DONNA D.
El cliente no dejó un comentario.JAREDALLEN D.
Can't think of anything to improve, my experience there was great!!ROBERTPAUL W.
El cliente no dejó un comentario.PATRICKG T.
El cliente no dejó un comentario.MARIATHERESA D.
Check in process is long and repetitive, same info was asked for multiple times. Requested a dolly but wasn't in the truck at pickup, was after hours so we had to go without.Haley W.
El cliente no dejó un comentario.JAMESEARL M.
I set up online because I was in a hurry. Nothing was ready had to do everything in person. Took over 15 minutes.Steven G.
El cliente no dejó un comentario.Laurence R.
El cliente no dejó un comentario.Brian L.
El cliente no dejó un comentario.Donna D.
El cliente no dejó un comentario.Antonette S.
El cliente no dejó un comentario.Sarah D.
El cliente no dejó un comentario.Marc B.
When we dropped off the van we were told that we did not fill the tank to full. My husband actually over filled it. The employee at the desk said that the truck gets about 4 miles per gallon??!! We got the smallest truck (1 step up from the van) and the site states that they get about 10 miles per gallon. We gave up. Filled the tank more ( the arrow never moved). We drove back to gas station and it wouldn't take more than $2 worth. Kept clicking off. Went back and the guy still insisted it wasn't full. Won't go backRonald W.
El cliente no dejó un comentario.JENNIFERROSE M.
Truck had the check engine light when I got it, didnt feel safe to drive.HANNAHROSE H.
Very convenient and friendly people.Bryan W.
El cliente no dejó un comentario.LUISAMARIA S.
El cliente no dejó un comentario.Louis D.
On line pick up was time consuming and confusing. Furthermore, still waiting to hear from a representative regarding the credit due based on truck size too small for job.Todd K.
The vehicle was not cleaned prior to my picking it up. In fact, there were crumbs all over the cab and a rotting banana peel in the glove compartment! You would think that especially during the pandemic that the truck would have been cleaned! This is disgusting and totally unacceptable. I was pressed for time otherwise I would have returned to this location and ask that the vehicle be cleaned.David K.
El cliente no dejó un comentario.GENEVIEVEL B.
The gentleman working there was able to provide me with a van even though I had booked it at another store.KATHARINE B.
Contact person very good, and helpful. Also fvery courteous pon getting the process going.ralph A.
Got several error message that lights weren't working. Seems there might be a short in the equipment electrical.TIMOTHYLOCKE P.
El cliente no dejó un comentario.RACHAELANNE R.
El cliente no dejó un comentario.Elio R.
El cliente no dejó un comentario.NANCYANN V.
El cliente no dejó un comentario.LAURENCAROLE D.
El cliente no dejó un comentario.ANGELOGIUSEPPE D.
El cliente no dejó un comentario.Don J.
GraciasKENNETHCHARLES J S.
El cliente no dejó un comentario.KRAIGE R.
The auto transport I rented was to short for my vehicle. I was left in big trouble getting my truck and all my worldly belongings moved 800 miles. I showed up with everything I own in a 20 foot truck to pick up the transport I paid for and it was to short. I was left without any options but to have my wife drive the truck which she was very afraid and actually terrified of the prospect of doing so. With no other option we had to proceed because my wife starts a new job June 2nd and we had to get moved into our new home. The manager said there was nothing he could do. the district manager was not even man enough to talk to me. I was told I would get refunded my rental payment and as of yet to see that refund. I was told I would be compensated in the amount of $250.00 and as of yet have not seen that. I am owed $10.00 for blankets I retuned the same day as pick up and yet to see that money as well. Needless to say I am very unhappy with U-Haul. It was by far the worst rental experience I have every had or could imagine. The truck I rented had power steering issues, one tire was nearly bald and would not pass a NYS inspection. The truck pulled to the right and felt like a ball joint or tie rod was about to fail. If U-Haul had any respect for it's costumers or it's self they would refund me every penny I spent there. It was one of the worst experiences of my life and I have been around awhile.AC JR B.
Be prepared for sign in process with drivers license and email/password to make the sign in easier.TIMOTHYPATRICK T.
The van drove poorly it was shaking a ton. It smelled like cigarettes and urine. The drivers side door didn't shut well. And my seat belt didn't work right. I am going to be calling for a refund. And your pricing to drive from Webster to Victor for a $100 fee, is absolutely ridiculous. I have rented U-Hauls a couple of times recently and never had such a bad experience.Allison B.
Pleasant, fast and efficient service (all with no appointment). Great. Thank you.Mark M.
El cliente no dejó un comentario.KEITH L H.
El cliente no dejó un comentario.elton D.
El cliente no dejó un comentario.carl T.
I am upset that half way though the rental I received a text message demanding the vehicle back before 3pm. I had reserved an all day rental til 5 pm. Its not ok to change it mid day.JOHNATHANRICHARD M.
El cliente no dejó un comentario.William C.
El cliente no dejó un comentario.GINAM C.
El cliente no dejó un comentario.Tom R.
Your on line checkout is lousy. I showed up less than an hour late for my 8am pick up. I spent over an hour with 3 different reps, and STILL had to go inside after they opened at 10am. Yes the equipment was fine, Emma got me out the door very quickly, but I will be hard pressed to use Uhaul again. If I do, I will make VERY sure to be there during open hours and use the office personnel.Ellen R.