Customer Reviews for Clearwater Secure Storage
(U-Haul Neighborhood Dealer)

1,440 reviews

5010 W Clearwater Ave   Kennewick, WA 99336
(E of clearwater & edison behind aarons furniture)

(509) 735-1582

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5:30 pm
  • Saturday:
    9 am - 12 pm / 1 pm - 3 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(509) 735-1582

5010 W Clearwater Ave
Kennewick, WA 99336
(E of clearwater & edison behind aarons furniture)

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5:30 pm
  • Saturday:
    9 am - 12 pm / 1 pm - 3 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

DeAnn Bock 
Rating:
5.0

The only issue I had was my trailer wasn't swept out.

stacy withers 
Rating:
4.0

Customer did not leave a comment.

Timothy Logan 
Rating:
5.0

Customer did not leave a comment.

Kongsina Theard 
Rating:
5.0

The manager was really nice and professional. Made it quick and easy. Will definitely use this location if needed again.

Rebecca Tristan 
Rating:
3.0

The pickup truck was dirty inside and out. The inside was full of long white dog hairs. The truck otherwise was a good truck.

Janis Macomber 
Rating:
5.0

Customer did not leave a comment.

DIANA MONOZ 
Rating:
1.0

I got to the rental office to return the trailer at the time it should have been open and left 30 minutes later and they were still not open. There was trash on the ground around the office and in the storage area. There were parked trucks blocking the exit from the office location. Calls to the office were not answered and were not returned when a message was left. The first U-haul agent I talked to about the problem said they would check the trailer in but that did not happen. The 2nd U-haul agent I talked to was successful in getting the trailer checked in and they appeared gave me one free day for my trouble. There was no working link on the U-haul web site where I could leave feedback.

Steven Heath 
Rating:
5.0

Customer did not leave a comment.

bobson antibas 
Rating:
1.0

Truck was old with 143,000 miles. Front end wandered all over the road. Tires were very out of balance and bounced truck so bad on highway it almost made driver nauseous. Exhaust manifold leak when engine was cold. Location was poorly managed. Had reserved moving blankets but they didn't have any and simply complained that U-Haul didn't have a system to track the inventories. Had to wait extra 20 minutes for attendant to remove combination lock accidentally installed on cargo door. Office could not print my contract. Took 4 days to get the automated check-in resolved and finally had to drive to location and ask the owner to check the truck in. This was after 4 different calls to 800 GO UHAUL and area coordinator. No one ever answered the phone at this location during these 3 days. He claimed internet problems. Office smelled like marijuana buds. Will never use this location again.

Robert Carrell 
Rating:
3.0

Scheduling the rental and pick up of the vehicle was simple and straight forward and the employee (Nick) was polite and helpful. The rental truck was mostly clean, aside from some garbage left in the passenger side door. When we dropped off the vehicle, the employee (did not get his name) was on his phone during the entire transaction and the building smelled very strongly of marijuana, which is why I would not recommend this location.

Kelsey LaPierre 
Rating:
1.0

Employees were late to work. They did not show up at the time Google listed the opening time. I waited 30 minutes for someone to show up. Lazy management.

Danner Breault 
Rating:
1.0

Be open on time. Answer the phone during business hours. Take customer concerns seriously.

Richard Cooper 
Rating:
3.0

The only problem with our experience was that I had scheduled to do a mobile pickup at 8:30 and when we got there it said we had to wait until 9:00 because the store wasn’t open. It was very frustrating since I had arranged movers for 8:30.

Anne Franklin 
Rating:
1.0

We were set to pick up the truck at 7:00am and no keys were available. So we had to wait until the store opened at 9:00 and then were given no apology for the inconvenience and were only given the two extra hours (that we paid for) because I made him adjust the order.

RandiLynn Mahler 
Rating:
3.0

The gentleman was nice checking me in, however when I expressed my disappointment, it didn't seem to be his problem. He told me the mirrors did move, I explained I had my Brother work on moving both mirrors and they would not budge, I told him about the air and radio, he mentioned that, it was to bad since it was an 8.5 hour ride.

Erika Peterson 
Rating:
5.0

Everything went well

STEVEN SHOEMAKER 
Rating:
5.0

Customer did not leave a comment.

Kevin Rivard 
Rating:
5.0

Awesome service, and thank you for the great truck and service.

Justin Bell 
Rating:
5.0

Customer did not leave a comment.

NATHAN OWEN 
Rating:
5.0

The driver and passenger area didn’t smell good at all. There was urine or animal smell. I tried to call the location manager/ the guy works there but i couldn’t reach him!

Abdelrahim Eljack 
Rating:
5.0

Customer did not leave a comment.

Jamie Kooy 
Rating:
5.0

On Friday and Saturday mornings, they really need a three man crew at this location. Two cells and a runner to do trailer/truck him and inspections for pre and post rentals.

HEATHER PAUL 
Rating:
4.0

Nothing, young man at the counter was very helpful and pleasant

STEPHEN RIEBE 
Rating:
2.0

Couldn’t pick up my truck at the right time. The store didn’t have the requested utensil

Johan Ccahuana 
Rating:
4.0

Customer did not leave a comment.

John Neglia 
Rating:
3.0

Customer did not leave a comment.

Alex Valdez 
Rating:
5.0

Customer did not leave a comment.

John Van Beek 
Rating:
4.0

Customer did not leave a comment.

Vong Tran 
Rating:
3.0

Have someone in the office during open hours for drop-off.

Alicia Sams 
Rating:
4.0

Customer did not leave a comment.

Ramon Torres 
Rating:
3.0

Customer did not leave a comment.

VESTA SLATER 
Rating:
5.0

Customer did not leave a comment.

Mary Pearce 
Rating:
2.0

Unspecific charges. No communication about pricing or the drop off charge.

crystalin mcreynolds 
Rating:
5.0

Good job

Naseem Sher Jam 
Rating:
5.0

No improvements necessary, the service was impeccable and the store very clean and well stocked.outstanding experience

Deborah Auld 
Rating:
5.0

Customer did not leave a comment.

Michael Bermudez 
Rating:
5.0

Customer did not leave a comment.

Corey Archipley 
Rating:
5.0

The people at the store were wonderful! Very pleasant experience thank you for your service!

AL Romero 
Rating:
5.0

Great service very professional n clean

Juan Santoy 
Rating:
4.0

Customer did not leave a comment.

Loren Ottenbreit 
Rating:
5.0

Customer did not leave a comment.

Robin James 
Rating:
5.0

The man was very nice, professional, ready, and a good attitude through the process. It was a Monday, he had many truck returns from the weekend. He moved them around and checked them all in with a smile and had m8ne ready and sitting there.

William Lynch 
Rating:
3.0

Customer did not leave a comment.

jean BARTON 
Rating:
4.0

Customer did not leave a comment.

Arlene Uhlenkott 
Rating:
4.0

There was old food in the Uhaul truck from the previous customer. Truck was not clean. Customer service at the location was good while renting the vehicle.

Ann Meredith 
Rating:
5.0

Better seating for waiting in line and privacy. 2 attendants would be helpful.

Lisa DuBois 
Rating:
5.0

Customer did not leave a comment.

Stephanie Villa 
Rating:
5.0

Customer did not leave a comment.

John Peterson 
Rating:
5.0

Excellent customer service. They had the tow dolly in stock I needed.

David Nichol 
Rating:
5.0

Customer did not leave a comment.

mike ward 
Rating:
5.0

Everything went smooth and as planned.

Ronald Jensen 
Rating:
5.0

Customer did not leave a comment.

David Barber 
Rating:
5.0

Customer did not leave a comment.

Larry Dell 
Rating:
5.0

Attendant was amazing!! She went above and beyond and was a breath of fresh air!!!

Larry Strommen 
Rating:
5.0

Customer did not leave a comment.

jim stowe 
Rating:
3.0

Even though I put in gas before the return they still added over $8 to my tab for gas... not cool. I only drove 12 miles, this is not my first Rodeo with uhaul and I'm usually satisfied but this time I was left unhappy.

leanne RICHARDS 
Rating:
3.0

No one available at pick up and had to wait an hour before someone showed up to check out the gear. After that gear performed well.

john beauchamp 
Rating:
2.0

They said a 15 foot truck was avaible but when I went to pick it up they didn't give me an option and upgraded me to the 20 footer; not only was I uncomfortable driving the bigger vehicle, but I didn't have enough to fill the 20footer and some of my property was dinged up due to that

Paul Smith 
Rating:
5.0

ALWAYS RENT FROM THIS LOCATION, TRUCK IS THERE WHEN IT SHOULD BE AND READY TO ROLL!

Richard Bell 
Rating:
5.0

Customer did not leave a comment.

Gregory Hall 
Rating:
3.0

The entrance is really difficult to find. It's behind other businesses, and the sign is hard to see

Jannice Berg 
Rating:
4.0

Customer did not leave a comment.

Michael Schmitz 
Rating:
5.0

Customer did not leave a comment.

Mario Garriga 
Rating:
5.0

Customer did not leave a comment.

Garret Brown 
Rating:
3.0

Customer did not leave a comment.

Cristina Wooldridge 
Rating:
5.0

Customer did not leave a comment.

JOSHUA DIXON 
Rating:
4.0

Only negative, which is not actually against this facility, when we booked the storage here this location came up as participating in the one way free first month storage the discount didn't show up on my online transaction so I ask on the online chat and they told me that it doesn't always show up on the online cart and that I would just have to ask for the discount to be applied at check-in at the facility. Got there to check-in after a long day of travel and the owner informs me he does not participate in the one way free storage program. The was literally the only reason I chose to use this location could have got a unit way cheaper elsewhere but at that point it was already after 5pm and I had no time to go to another facility before they closed. So $150 for a unit I will only use for half a month while I wait to close on my house when I could have had a unit for half that less than a mile from the house I am moving into.

Joshua Bell 
Rating:
5.0

Customer did not leave a comment.

Diana King 
Rating:
3.0

Customer did not leave a comment.

SANDRA ANN DUNCAN 
Rating:
5.0

Customer did not leave a comment.

Mark Metune 
Rating:
3.0

We returned the uhaul to the location we had been told to return yet I received two different phones asking when we were going to return it. While in the phone they told me I was supposed to have returned it to a different place. That was not the location that I had selected nor was it what was on my receipt.

Dawnelle Davis 
Rating:
5.0

Rig was filthy muddy in cargo area. Wipers have an intermittent short and did not function. Ignition switch is a bit sticky.

GEORGE PENN 
Rating:
3.0

it was an after hours drop off.

DIRK WEILER 
Rating:
5.0

This person was very helpful and covered everything with me.

DANAE Smith 
Rating:
5.0

Customer did not leave a comment.

Brad Atencio 
Rating:
4.0

This was a very easy process. Very reasonably priced. I have no recommendations for improvement is everything was good.

belinda walter 
Rating:
3.0

Customer did not leave a comment.

Layne Erdman 
Rating:
5.0

Customer did not leave a comment.

Richard Mooney 
Rating:
3.0

Customer did not leave a comment.

Rhiannon Janus 
Rating:
3.0

Customer did not leave a comment.

Gregory Park 
Rating:
3.0

Office smelled terribly of pot both when we picked up uhaul and 6 hours later when we dropped it off.

Patty Curry 
Rating:
5.0

I can’t think of anything, thanks

WILLIAM SWEET 
Rating:
1.0

We were charged for 3 extra days that we didn’t have the equipment because we parked it in the wrong spot upon return after hours

Lorren Johnson 
Rating:
5.0

Great Service

Jose De J Nunez 
Rating:
5.0

Start to finish just an excellent experience.

Mike Dahl 
Rating:
5.0

Customer did not leave a comment.

Scott Lewis 
Rating:
5.0

Super helpful dude, everything went super smoothly. Thanks!

Neftali Haskell 
Rating:
5.0

Customer did not leave a comment.

Jonathan Weston 
Rating:
5.0

Very helpful

nancy schultz 
Rating:
5.0

Customer did not leave a comment.

Alisha Thomas 
Rating:
5.0

Customer did not leave a comment.

David Wallick 
Rating:
5.0

That truck was struggling. You may want to look at the ignition switch on it. Gonna strand someone.

GEORGE PENN 
Rating:
3.0

Friendly and helpful

daniel guillen 
Rating:
1.0

Schedule pickup was at 9:00 am. The manager finally showed up at 10:00 am.

Jarret Chavez 
Rating:
4.0

Customer did not leave a comment.

Robert Barkman 
Rating:
5.0

Super awesome. Worked with me and all my issues with stunning service.

Tawny Tackett 
Rating:
4.0

Customer did not leave a comment.

Lawrence Shipman 
Rating:
2.0

The place smelled like pot and I had already had a bad day/experience with the uhaul in Moses lake. They just made it worse.

Olivia Nichols 
Rating:
2.0

Customer did not leave a comment.

DALE PRETTYMAN 
Rating:
5.0

Customer did not leave a comment.

steve wadley  |  Overall Experience 
Rating:
5.0

My actual move out day was Sat the 5th, but I'm not going to quibble over a few dollars. I had to wait until the 8th when I got home to Alabama to call and confirm the RV was moved out on the 5th. De

DENISE RUSH  |  Overall Experience 
Rating:
5.0

Very unprofessional and the guy who runs it these days doesn’t run it efficiently, conveniently or in an acceptable manner. I wouldn’t recommend anyone to do business there. He takes your money before knowing if product rented is available and wastes your time with excuses of product being unavailable or that you even rented the product in general. (Regardless of whether it’s a truck or a storage.) The guy there is rude and careless about customer satisfaction. He takes no consideration towards anyone else’s time or money wasted towards working with uhaul to get a job done. Definately not a wise business choice to associate with someone as unprofessional as the guy who runs the facility.

Diego Marroquin  |  Overall Experience 
Rating:
5.0

Thank you.

pamela salazar  |  Overall Experience 
Rating:
5.0

I would like to say that the new manager (Nick), is far better than the last one. He is very friendly and helpful. I would and will recommend this storage to friends. Keep up tha good work.

RICHARD HOGAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samuel Caniglia  |  Overall Experience 
Rating:
5.0

Good facility to store my boat. Sometimes it was a tight fit, and difficult to park. I left because I found a considerably lower rental fee elsewhere. Gotta think of that budget.

JIM PEREZ  |  Overall Experience 
Rating:
5.0

Very easy to deal with. Very professional.

HOWARD BAIRD  |  Overall Experience 
Rating:
2.0

I was not able to move in. I was not told what time they closed, I wasn't given any instructions on how to move in without personal being there so I had to get storage unit elsewhere. I called

Carole Clune  |  Reservation 
Rating:
5.0

The staff is amazing and very kind. I enjoyed working with pleasant folks while I was in a stressful move. I would recommend this facility to anyone who has storage needs. The location is very nice.

Maria Pincheira  |  Reservation 
Rating:
5.0

Jose was friendly and provided excellent customer service.

Dave Bryant  |  Overall Experience 
Rating:
5.0

A very clean and convenient storage facility—employees are friendly and helpful—I would gladly recommend this facility

CONNIE MORBY  |  Overall Experience 
Rating:
3.0

I did not use the storage unit, I plan to rent in about 2 weeks

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top