Customer Reviews for Clay Center Self Storage
(U-Haul Neighborhood Dealer)

156 reviews

909 W Crawford St   Clay Center, KS 67432
(West end of Highway 24 next to Shopko)

(785) 630-5342

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(785) 630-5342

909 W Crawford St
Clay Center, KS 67432
(West end of Highway 24 next to Shopko)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

charging for two extra days is bullshit

wiliam E. 
Rating:
5.0

Customer did not leave a comment.

KAYLA B. 
Rating:
5.0

Customer did not leave a comment.

Douglas R. 
Rating:
4.0

Customer did not leave a comment.

GARY W. 
Rating:
4.0

Both locations were very good. The unattended pickup App is worthless.

LOREN K. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Nothing.....all trucks need cruise.....

STEVEN W. 
Rating:
4.0

Customer did not leave a comment.

Terry B. 
Rating:
5.0

Customer did not leave a comment.

MELODY S. 
Rating:
4.0

This location was great. It was the other location before I got to this one. I put out my reservation a week before my travel day at Midwest Ace Hardware In Junction City Kansas. Showed up to that location and my auto trailer wasn't there. The attendant said it wouldn't be there till Friday. How does that help when I had to leave that day? I then called U-Haul. They helped me find another trailer at a different location. This location was over 40 minutes away. Which is terrible since I have to travel 5 and a half hours the opposite direction. Very frustrating and will try a different rental service due to this issue. Never had issues before but will not have this issue again and will go through someone else. But the location in clay center was fine.

Kyle A. 
Rating:
4.0

Bundled equipment, e.g. truck and auto transport, could have already been hooked up and ready to go. Also, even though uhaul doesn't guarantee pick up location, compensation should be given if customer had to make an hour and a half round trip to receive equipment.

Kyle F. 
Rating:
5.0

Customer did not leave a comment.

Barbara D. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Received tremendous help and assistance from this location. Thank you!!!!

BRAD M. 
Rating:
5.0

both ends of the trip were totally professional and the truck really rode smooth with load. total fuel was 98 dollars which tells the truck is very fuel efficent and well worth renting. Insurance gave me good piece of mind and entire experience was awesome. Thank you and your team.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Matt S. 
Rating:
5.0

Pickup, and drop off was easy. My only problem was uhaul made me pick it up 45 miles from where I wanted to. I drove by the establishment where I wanted to pick it up and there were at least 5 trailers there.

Robin F. 
Rating:
5.0

Customer did not leave a comment.

Chad S. 
Rating:
5.0

Customer did not leave a comment.

Ranee B. 
Rating:
5.0

Customer did not leave a comment.

DONNA B. 
Rating:
4.0

The right hand turn signal was found to be inoperable.

Scott F. 
Rating:
5.0

Easy rent. Nice experience.

David G. 
Rating:
3.0

Check equipment before renting.motor cover was unlocked causing intense motor heat directed at my right leg. Cab had used clorox wipes and benedryl packets on floor. Ratcheting straps on trailer were corroded and very difficult to use. Staff at pickup location could not access keys to move another truck for trailer attachment to rented truck. Reservation info was not accurate upon pickup,,10% discount was not applied, also charged for extra day on trailer after it was dropped off on time ( had truck until 4:30 on drop off date)

Chris H. 
Rating:
5.0

They were very diligent and professional.

Ashley J. 
Rating:
5.0

Customer did not leave a comment.

heather C. 
Rating:
5.0

Customer did not leave a comment.

Greg M. 
Rating:
3.0

Better signage . The only reason we found it was equipment noticed.

Jim B. 
Rating:
4.0

closed on Saturday and Sunday

Randy M. 
Rating:
4.0

Great service

alan G. 
Rating:
5.0

Customer did not leave a comment.

Noble F. 
Rating:
1.0

Stop fucking changing pickup areas at last minute

Ruben B. 
Rating:
4.0

Customer did not leave a comment.

Sallie H. 
Rating:
5.0

Customer did not leave a comment.

Saugata D. 
Rating:
5.0

Notify customer on business day following weekend check in if eceryyging was goof and tell customer that all deposits are refunded by check.

don T. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
3.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Whitney L. 
Rating:
5.0

Customer did not leave a comment.

Shawn A. 
Rating:
5.0

The people in Clay Center were fantastic, very helpful and made sure everything was taken care of.

william H. 
Rating:
4.0

Customer did not leave a comment.

LORETTA S. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Stan F. 
Rating:
5.0

Not a thing!!!

ARDEN R. 
Rating:
5.0

Customer did not leave a comment.

evan A. 
Rating:
4.0

Customer did not leave a comment.

KATIE A. 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
3.0

Uhaul representative was not there, and hadn't been for a couple days. Owner of business at locations was super helpful and got me in contact with, if I recall was the regional representative. He was great, took care of everything and got me on my way.

Shawn A. 
Rating:
3.0

The person who handles the Uhall info was on present the day I returned the equipment. There was only a small sign to indicated the location. Being new to the area, it took me a couple of passes to see the sign and know where to go.

Antoinette R. 
Rating:
5.0

Customer did not leave a comment.

Michelle K. 
Rating:
4.0

The location was not well marked, we drove past it once. After we found the location, the staff was great and the location was nice!

Jennifer K. 
Rating:
5.0

Customer did not leave a comment.

Sherri C. 
Rating:
5.0

Joe went above and beyond to assist, starting our move off smooth.

Jami N. 
Rating:
4.0

Very helpfull!

Tracy B. 
Rating:
2.0

See above

Celia T. 
Rating:
4.0

windows dirty, some, not much, but some trash in cab, front tire out of balance

Steve F. 
Rating:
5.0

Customer did not leave a comment.

jason S. 
Rating:
5.0

Brian was great and easy to work with. Great customer service.

Brett H. 
Rating:
5.0

Nothing excellent place

Shane C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
4.0

I had to drive over an hour away to pick this vehicle up. I originally reserved a truck in Salina Kansas a month in advance. Nobody let me know until 6pm the Saturday night before.

James H. 
Rating:
4.0

Customer did not leave a comment.

Tom N. 
Rating:
3.0

Have more trucks available

karl K. 
Rating:
5.0

Everything went well. No problems will do it again with u-haul again

Dale C. 
Rating:
5.0

I appreciate u-haul allowing me to rent a larger 6 x 12 trailer that was at MY location, rather than having to drive 40 miles to pick up the 5 x 8 I had contracted for. I would recommend better communication between locations to set something like this up, however, because if I had not seen the larger trailer at MY location, I would have had no choice but to drive the 40 miles to get the trailer size I had ordered.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
3.0

No problem, just parked it and key to building

trish C. 
Rating:
2.0

I had an appointment at 1 pm. Noone was there to help me. I had to come back at another time.

Nick S. 
Rating:
5.0

Slight delay in getting the trailer. Trailer is like new and clean. Easily pulled.

LARRY B. 
Rating:
3.0

Place signage on the street

Jonathan M. 
Rating:
3.0

Customer did not leave a comment.

Eva S. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Larry G. 
Rating:
3.0

Our trail connector was a little corroded and the guy cleaned it out and helped hook the trailer up.

Rachel M. 
Rating:
4.0

Customer did not leave a comment.

Barbara G. 
Rating:
4.0

Customer did not leave a comment.

mark E. 
Rating:
3.0

We just dropped off...no interaction with anyone. Thanks :-)

Laura C. 
Rating:
5.0

Very nice man helped us with the paperwork and connection of the trailer. Checked all the lights and had us on our way quickly.

Ben A. 
Rating:
4.0

Customer did not leave a comment.

CURT P. 
Rating:
3.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

The trailer I rented leaked and got the contents wet--very disappointing.

DERRICK T. 
Rating:
4.0

Customer did not leave a comment.

Tyler N. 
Rating:
5.0

Customer did not leave a comment.

June W. 
Rating:
5.0

fast and helpful, nice people to do business with.

Ron M. 
Rating:
1.0

Customer did not leave a comment.

BRIAN B. 
Rating:
5.0

Very nice gentleman, Brian was very friendly and professional.

TOM L. 
Rating:
4.0

Customer did not leave a comment.

JAMES D. 
Rating:
2.0

Had to wait over an hour because they couldn't locate the person responsible for checking out customers who reserved uhauls. When I received the truck it did not have the furniture protectors inside the truck like they usually do.

SOPHIA J. 
Rating:
3.0

It would be nice to have the trailer adapter for light hookup available at the trailer rental place.

KAY B. 
Rating:
4.0

After making a reservation in Junction City, I was told to go to Clay Center to pick up my trailer. Not only was this an inconvenience but this unforeseen, 60+ miles round trip cut into my fuel budget.

ENRITUE D. 
Rating:
5.0

Customer did not leave a comment.

robert B. 
Rating:
5.0

Prompt and quick service.

ANDREW F. 
Rating:
5.0

Location was excellent

RUSSELL E. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Always the best. Great customer service.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
4.0

Customer did not leave a comment.

Larry G. 
Rating:
3.0

Customer did not leave a comment.

KAYLA B. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
4.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

Customer did not leave a comment.

Tammy D. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

Back
To Top