Customer did not leave a comment.Abel A.
Customer Reviews for Classic Detail
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Helpful staff, easy to drop off after hoursamanda B.
Customer did not leave a comment.Yiana S.
Very nice friendly staff very helpfulterrance P.
Customer did not leave a comment.terrance P.
Customer did not leave a comment.terrance P.
The worst customer service I've ever had. The person who assisted me was very rude and has no idea what he's doing. I will never rent from this place anymore. Please give him customer service training that way he can assist customers better.Kaleb M.
Great quick service!Roberto M.
Great location and management is very receptiveMOHAMED W.
Customer did not leave a comment.Donald A.
All greatMOHAMED W.
Customer did not leave a comment.Zoe M.
There were hidden fees that were not explained to me that I received on my U-Haul receipt for after hours service and CDW Coverage. Both drove up the price significantly beyond what I assumed I would have to pay based on the initial rental reservation summary. I will not be using this location again.Alex H.
Everything that could have went wrong did! However the service was excellent, the gentleman accommodated, and correct every single issue with a smile, and pleasant attitude!Chantel C.
Only issue I had , was I reserved furniture dollies and they didn't have any. That's something that should have been made known when I chose the pickup location.Doranna W.
In person=great; online 👎🏼Elizabeth C.
Customer did not leave a comment.Michelle H.
Employees of this location were not motivated to deliver truck on time. 10 am pickup was actually 10:15 pickup because the employee arrived late to work to open up the shop. Also upon completion of rental, employees added additional charges such as collision waiver onto my total, a feature I intentionally did not select prior to rental.Brett K.
Excellent customer serviceReyes M.
Customer did not leave a comment.ARCADIO G.
Cleaned truck and the one that I reserved. Not something you just have.Damien L.
Customer did not leave a comment.Gray S.
Shut the whole operation down with these second party businesses...... real rapp......Stephen R.
Not understanding pricing. I went from a $19.95 truck rental to an $82.00 return bill.FLORENCE E.
The back of the truck was very dirty. However that is my only complaint.Doranna D.
Customer did not leave a comment.seydou D.
Customer did not leave a comment.Yvonne D.
Customer did not leave a comment.Augustine S.
They had over charge me for a one day rentalDarrick M.
Everything went well. The associate was very professional and polite. I will definitely use this service again as well as recommend family and friendsGary J.
Everything was fine. Small business, but workers were very pleasant.Kathleen W.
Returned the van on time drop off the key and was charged $20 for dropping of the keys in the key box. Other locations never charge me that feel before.MONJAMA K.
Customer did not leave a comment.Nancy W.
Customer did not leave a comment.Kenneth H.
Customer did not leave a comment.GREGGORY W.
With 32 years in the military I have used UHaul often. Very pleasant and very helpful. Checkout and return was quick and easy.RICHARD C.
Customer did not leave a comment.Lyn L.
Customer did not leave a comment.Hermas N.
the van was fine. the rental place was closed and the U Haul reservation online was not working. furthermore, there was no one to attend to the customer. it took more than one hour to send an attendance to open the site to care to customers.Mo M.
Customer did not leave a comment.Matthew V.
Customer did not leave a comment.ABRAHIM J.
Customer did not leave a comment.Kenneth J.
Customer did not leave a comment.jasmine R.
Customer did not leave a comment.Raju P.
Customer did not leave a comment.Somaiah A.
Customer did not leave a comment.Brandon F.
Everything was fine...thanksKaren M.
The truck pick-up went ok. But I was supposed to pick up a tow and they switched the location to somewhere and hour away and then the place closed early, so we had to cancel the tow dolly and my wife and baby had to drive across the country to get our car back. It was one of the worst customer experiences I've ever had.Michael H.
Customer did not leave a comment.Diane K.
give a good price like PENSKY OR BUDJET TRUCK THANKDiamou D.
Customer did not leave a comment.Kenneth B.
Customer did not leave a comment.TYREECE T.
1. Truck not available before opening hours as ordered. 2. Classic detail staff arrived approximately 60 minutes after scheduled opening time. 3. Truck in adequate shape but not prepared per order (no pads) requiring separate trip to another location and an additional one hour delay.Brett H.
The van I drove needed an oil change. The vans should be well maintained and they have numerous but only seem to rotate one van for the day. So I was charged the amount for a day but could only have the van for 2 hours. However when I returned to drop off, there were still 5-6 vans parked up. I was told that these vans were already reserved and that they can only rotate the one. I understand creating accessibility for customers, however, change the rate. I don't feel like I should've been charged the day rate if I wasn't able to have the van for the day or as long as I truly needed it. I feel like that makes sense economically, mathematically and logistically. Don't people use uhauls for state-state moving? So is this just not the location for that? Then the gas tank was literally on E and I was told to take it to the gas station which added to miles driven. Shouldn't there have been gas in their before I came? He told me if I brought back the van with a q tank I'd get $35 off. I still ended up losing $3-5 as gas prices are high.Melody B.
Everything went wellLaura R.
Make sure that the place of business is open prior to going down there to pick up your rentalLisa D.
Owner/operator was great.clayton S.
The drop off location had no one there. Anyone would be able to take a trailer if they wanted to. You also have to wait for them to email you a receipt. Its too many risks leaving it unattended.JAMIE D.
The manager seemed unprepared for my arrival and made me wait 30 minutes before giving me the van, and still the van had not been cleaned before they gave it to me. I would not rent from this UHaul location again.Genevieve D.
Truck was dirty when I picked it up , and you have nerve to charge Me to clean it . I will find another company to rent from ,JOSEPH M.
Customer did not leave a comment.ANSINU M.
Bad customer service I was there. Pick up my van for 4 hours when I check out it's was clean and fill out the gas and no accident at but still they charge me $20 for no reason. I want, he check my van ,make sure everything okay but he didn'tMd R.
The owner of the location seemed nice, but arrived 30 minutes late after my time of 10:00am.Jasmine H.
Customer did not leave a comment.TRISTANA D.
I was charged 80 miles which is not right, I only drive less than 15 mileslei S.
I was satisfied with the service. We were late but your man was there.JAY S.
This written comment is about U-Haul itself not Classic Detail they were great to work with but U-Haul was horrible. First they waited until the morning of picking up the truck to let me know the guaranteed location I was scheduled to pick up the truck at initially which was 10 minutes from my house did not have the truck because the last customer decided to drop off 2 hours away. They offered me a 15' when I needed a 26'. After being on the phone for over an hour they located a 26' in Philly because of all the delays I had to pay 3 people who were helping me move my stuff an extra $180 to stay while I had to go get the truck in Philly plus had to pay tolls to get there and contacted your customer service department to see if U haul would compensate me for some of the extra costs I occurred due to no fault of my own they said a regional manager would call me never happened emailed you but never heard back. Not sure why you have a customer service department by my estimation there is no service that comes out of it. Renter beware of the tricks U- Haul can play with you they will leave you in a mess with no solution unless you fight back.John M.
Who ever is in charge of that location that I met was not a good business man, he treated me poorly. After I returned from my trip with the truck, I drove in to the location and packed the truck, he refused to take the key from me stating that I should pack truck on the side of the street where I took it. I begged him to please do that as it is part of his job, he replied that he has other stuff to do and left me . I have to manoeuvre in the in coming traffic and packed where he wanted the to be packed on the side of the street. To me, the trucks are not not to be packed on the side the the street .Amadu K.
The manger was very helpful with my reservation when a problem occured which he quickly resolved. He was very respectful and made sure that out van was spotless. If I need a van or truck again I will most definitely use the Uhaul at the Elmwood location .Carolyn C.
U haul needs to overhaul their check in system to return their vehicles. I've been taking pics the whole night of the odometer and fuel gauge to record what i had use to no avail . I got frustrated and left the keys in the box as told . The truck smell musty and have a scent like someone who was homeless slept in it .Andre S.
Customer did not leave a comment.Donald A.
The vehicle and the service were great. This location is also a car wash, and there is no check in counter. Everything is done via the internet. This is fine, but I would give a higher rating if the location had a dedicated office/counter for UHaul service.Erik W.
Customer did not leave a comment.JAMES J.
Customer did not leave a comment.Boyce J.
Customer did not leave a comment.Kia B.
Customer did not leave a comment.Kizzy G.
Once a customer picks the vehicle to rent. Send a short tutorial of the features of that vehicle. I didn't know it had a reverse camera in the rearview mirror until I return it to the lot.Alfred C.
I was sent to 3 different locations the morning I needed the truck. The first location sent me to another location. At the next location I had to wait on the phone for a half hour to be sent to a third location which was completely out of the way and added unnecessary mileage to the trip. No one called me a day or two before like they said they would to confirm everything and when I called to confirm of course it ended up being the wrong location that I was given. At the third location I was able to get truck and the staff was nice and the truck was clean. But the unorganization with U-Haul was something I never experienced years ago when renting a truck until now.Lisa B.
Everything was good. Service was prompt. Gentlemen was professional and courteousJoanne R.
Customer did not leave a comment.Dakota F.
Your mobile pick up and return doesn't work Don't move people to far away u haul locations because you don't have their equipment ready and then CHARGE THEM EXTRA for the extra mileage incurred. Ridiculous.Brandon S.
Customer did not leave a comment.RAFAEL O.
$20.00 per day, bur charged me $30.00 instead. Also changed me for the â›½ fuel in the maximum full refill, while it was not full the tank at a time I took out the truck 🚒. I even fill gasoline to the same level when got it out on the road. Why I have to pay for the gas â›½ that I didn't use it. Also over charged me for the mileage too. It's not cheating, it's robbery.Narom U.
They have the worst customer service. When I showed up for my pickup the own and only U Haul employee was not there. There is a car detailing shop that shares the same lot and office. One of the car washers has to call the owner. The owner had me pay for the rental before he arrived. I than found out the key was not in the office. The owner had it on him. The owner showed up at 11:15 AM. My pick up time was 10:30 Am. Than when I dropped the van off I did not know I had to record the mileage. Once again the owner was no where to be found. The car washer who took the keys from me would not let me get back into the car to look at the mileage. I seriously question the professionalism of UHual as a company.Bruce T.
They over charged me basically stole extra 85 dollars from me no answer when I called I had to get my credit card company to remove chargesAngel S.
Customer did not leave a comment.Anthony A.
Customer did not leave a comment.Kyla W.
wrong reservationPapa F.
Very good serviceSeny S.
This is probably the worst U-Haul location that I've done business with. The representative that I dealt with didn't seem to know how to do their job. Also, the truck that I rented was not sanitized. Lastly, the representative was not there when I went to return the truck. Even though it was during their hours of operation. I didn't feel like waiting around so I drop the keys in the lockbox. I was charged an additional $20 for this which is absurd. I will never do business here again.Daniel P.
No suggestionBruce B.
The cab of the truck smelled heavily of Marijuana and I paid for a dolly and furniture pads that were not provided. I will not only never recommend uhaul again but I will actively discourage others from using. Our pick up location was changed two days before our move and we had to drive 40 minutes away to pick up our truck in a bad location. When we got there they told us the truck wasn't ours and it took 40 minutes (in a bad location) for them to figure it out. We always use uhaul when we move but never again.Andrew W.
Customer did not leave a comment.Thomas L.
All the materials ordered were not available. Also, I never received my refund.Kiana W.
I was pleasantly surprised by the simplicity of the process. The owner was a expeditious and professional.Susan H.
Customer did not leave a comment.Latiesha F.