Customer Reviews for Clarkston Budget Storage
(U-Haul Neighborhood Dealer)

892 reviews

6366 Sashabaw Rd   Clarkston, MI 48346

(248) 605-3592

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9:30 am - 3:30 pm
  • Sun: 9:30 am - 1:30 pm

Services at this Location:

Contact Us

(248) 605-3592

6366 Sashabaw Rd
Clarkston, MI 48346

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9:30 am - 3:30 pm
  • Sun: 9:30 am - 1:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great experience there they took good care of me and had what I needed will use again in furture

TIMOTHY WAYNE M. 
Rating:
5.0

Customer did not leave a comment.

DAVID ALLEN A. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA ROBERT C. 
Rating:
5.0

The moving carts need to be updated. Some areas are too dark and need lighting, especially the entrance. Overall, a great facility and the staff was super friendly and helpful.

Cynthia H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Advance Turf Solutions J.  |  Overall Experience 
Rating:
5.0

Excellent facility and friendly staff.

Richard C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Youssef E. 
Rating:
5.0

Truck did what it was supposed to do, employees were great.

THOMAS G. 
Rating:
5.0

Robbie is a treasure and so understanding and helpful! Wil definitely recommend this facility to family!

Kandi O. 
Rating:
4.0

Customer did not leave a comment.

DANIEL JOHN D. 
Rating:
5.0

Customer did not leave a comment.

Greg W. 
Rating:
5.0

Everything was well done and Tony was a pleasure to work with.

PHILLIP Z. 
Rating:
5.0

Customer did not leave a comment.

GEORGE ALLAN G. 
Rating:
5.0

Customer did not leave a comment.

DEMARIOUS BONIFA A. 
Rating:
5.0

Customer did not leave a comment.

Frank T. 
Rating:
5.0

Keep doing what your doing.Thanks

Jerry W. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN MICHAEL P. 
Rating:
5.0

Very friendly and knowledgeable people.

RICHARD JOHN S. 
Rating:
5.0

Nothing, Everything was great, pickuo was easy and drop off was easy and Employees was very kind.

Jerry W. 
Rating:
5.0

No issues at drop-off location.

ANDREW B. 
Rating:
5.0

Very nice staff. Very helpful.

Paula O. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS JOHN S. 
Rating:
5.0

Staff was friendly and very helpful. The facility is well kept, secure and in a good location.

Melissa M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JENNIFER K. 
Rating:
5.0

Customer did not leave a comment.

Greg W. 
Rating:
5.0

Customer did not leave a comment.

LAVAWN B. 
Rating:
3.0

Customer did not leave a comment.

TWYLEAH M. 
Rating:
4.0

Spoke with Tony, he was helpful and friendly . After traveling 2000 miles it was an easy process to drop off the trailer. Call a head to get exact location, the building is behind another business.

LYNNE T. 
Rating:
4.0

Guy was very helpful when picking up and returning

RYAN DOUGLAS H. 
Rating:
5.0

Customer did not leave a comment.

Whitney A. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH GERARD K. 
Rating:
5.0

I gave your manager Anthony Hoder a call on a Saturday morning with a short notice trailer request. He had the EXACT motorcycle open trailer I was looking for. He and his assistant (Beverly?) checked the inventory and told me to come in. I showed up on time, he had me back on the road with the trailer on my hitch in 15 minutes. Simple, easy and exactly what I've come to expect from this dealership. I've been to others, and frankly, the service has not been as good as what I've experienced at your 6366 Sashabaw Rd (Clarkston, MI) address. This is my "Go-To" U-Haul outlet. PLEASE - I'm BEGGING YOU - do not do anything to try to make this better. It's perfect already. Leave your "improvement" plans off this dealership. They are doing excellent work here and don't need any corporate "help" to make things better. By the way - your motorcycle specific trailer is literally the most perfect bike trailer I've ever rented. It's obvious that someone who is an actual rider and has had to tow a bike somewhere took some extra time to put exactly the design features in place that anyone towing a bike would need. The front wheel "chock", the perfectly placed "D" rings for tie downs, the low side rails, the awesome ramp. All of it adds up to a VERY well thought out trailer. I've used these trailers many times for a wide variety of bikes - perfect every time no matter which bike I'm towing. I'll be (hopefully) picking up this trailer again in about a week or two when the service is finished on my bike. Thanks again. Great service, fair price, excellent equipment.

MATHEW GRANT B. 
Rating:
5.0

Customer did not leave a comment.

FRANK ROBERT G. 
Rating:
5.0

Tony was such a nice guy. He went above and beyond for me! Thank you so much for all your help

JEFFREY RICHARD T. 
Rating:
5.0

Customer did not leave a comment.

Nanette N. 
Rating:
5.0

Customer did not leave a comment.

THOMAS DANIEL B. 
Rating:
5.0

Fast and friendly!

RONALD JAMES R. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Staff is excellent, honestly best customer service I’ve received in a very long time!

Jennifer D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMANDA COLLEEN S. 
Rating:
5.0

Would definitely use CBS again. Convenient and everything you need in a storage facility,

Michael Robert C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS JAMES O. 
Rating:
5.0

No need for improvement.

MICHAEL JOHN D. 
Rating:
1.0

Had to wait almost 2 hours to get a gate code which made me late for work. Very frustrating

Cody V. 
Rating:
5.0

Customer did not leave a comment.

LEONARD BRUCE K. 
Rating:
5.0

I didn't catch the gentleman & young lady's names because I was dropping off right at the closing of the day & had been hurriedly moving for days. Both were extremely friendly, courteous & allowed me a very quick drop off. I would also highly recommend this location. Sincerely, Kammy O'Donnell

KAMMY RENEE O. 
Rating:
5.0

Karen and crew are always really helpful and accommodating. Great location for storage and rentals.

NICHOLAS ANDERS L. 
Rating:
5.0

Checkout was very easy. Nice clean store.

NANCY SUSAN C. 
Rating:
1.0

It took over an hour to get the uhaul which was a pain when you only have a babysitter for a little while... Also, the cleaning procedure of me taking photos to show its ready for the next person is absolutely disgusting and I'm sure against many covid protocols. In all I spent way more money than I had planned and I didn't even get all my things moved because my sitter needed to leave.

Tamara B. 
Rating:
5.0

Easy and convenient location!

Gregory G. 
Rating:
5.0

Could use more worker

TAN MINH N. 
Rating:
5.0

Staff is very friendly and offered me a cup of coffee

GARY WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Dale P. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Good service, good equipment, good overall experience. I will use it again and will recommend it

FRANCISCO JAVIER A. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN DAVID W. 
Rating:
5.0

Customer did not leave a comment.

GARYEUGENE H. 
Rating:
5.0

Customer did not leave a comment.

Lawrence B. 
Rating:
5.0

Customer did not leave a comment.

ALYSSA MARIE K. 
Rating:
5.0

Customer did not leave a comment.

SUSAN ELISABETH D. 
Rating:
4.0

The parking is tight and it's on a busy road. I wanted to change my location for drop-off but your app doesn't allow that. That's just poor business.

Scott I. 
Rating:
5.0

Customer did not leave a comment.

JULIE ANN C. 
Rating:
5.0

Customer did not leave a comment.

RYAN DOUGLAS H. 
Rating:
5.0

Nice job fellas. Excellent customer service. Nice trailer, good price

DANIEL NEAL B. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
2.0

Customer did not leave a comment.

ROSS AZIZ M. 
Rating:
5.0

Customer did not leave a comment.

GREGORY ADAM M. 
Rating:
5.0

Great ( and competent ) people to work with.. highly recommended this location.

TIMOTHY ALBERT C. 
Rating:
5.0

Customer did not leave a comment.

Hans A. 
Rating:
5.0

Staff very helpful.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

STEVEN THOMAS K. 
Rating:
5.0

Customer did not leave a comment.

William E. 
Rating:
5.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

JOHN MICHAEL L. 
Rating:
5.0

Very clean and courtesy people.

DONALD R. 
Rating:
3.0

Customer did not leave a comment.

Michele C. 
Rating:
5.0

Customer did not leave a comment.

CARRIE LYNN Y. 
Rating:
3.0

Customer did not leave a comment.

Edward S. 
Rating:
4.0

The ladies that worked during the week seemed more professional than the young men on the weekend.

PAUL DOMINIC D. 
Rating:
5.0

Customer did not leave a comment.

Lesa H. 
Rating:
5.0

Great customer service

NICHOLAS ANDERS L. 
Rating:
4.0

I was charged for a full 3rd day although I returned the truck after 51 hrs. I called and was helped by an associate who was polite and professional. An email was sent to management on Monday morning. I'm waiting for a call to see how it will be resolved.

ELIZABETH MARIE M. 
Rating:
5.0

Customer did not leave a comment.

MIKE ALLEN S. 
Rating:
5.0

Customer did not leave a comment.

GEORGE WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Lisa H. 
Rating:
5.0

Very helpful

Stephen S. 
Rating:
5.0

Very helpful staff. New truck in great shape. Will rent again with big move after sale of our house

GARY ANTHONY W. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

After hours drop off. I called this location 15 minutes before they closed (9:45PM or so) and spoke to a representative. The representative did not inform me I was supposed to drop off elsewhere. Then when I arrived the uhaul website wouldn't allow me to go through the drop off steps.

Ian C. 
Rating:
5.0

Customer did not leave a comment.

HELEN IRENE P. 
Rating:
3.0

Was not sure where to park because the parking lot was full. I parked next to another truck in a neighboring lot. Not sure if that was the correct place to park? If that location was OK, it would be nice if it said 'uhaul parking overflow lot" or something ? (or if it was NOT ok to park there, a sign saying "please return trucks only in the Clarkston Budget Storage lot" (or something))

James S. 
Rating:
5.0

Was a great group of people to work with. Store very clean and pleasant.

Lori G. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

LESLIE SCOTT C. 
Rating:
1.0

Customer did not leave a comment.

Darren C. 
Rating:
5.0

Great service, very helpful and friendly.

SUSAN DIANE C. 
Rating:
5.0

nothing, everything went smooth and easy, will do it again when needed

RANDOLPH JAY B. 
Rating:
5.0

Customer did not leave a comment.

DAVID KENDLE P. 
Rating:
5.0

Customer did not leave a comment.

ANA ELIZABETH L. 
Rating:
5.0

Karen,Bobby, & Tony helped me through a tough situation! They went above and beyond expectations! They made a rough week incredibly positive! I will definitely make sure I recommend the Clarkston U-Haul and storage company to everyone!

JAMES FRANCIS G. 
Rating:
5.0

Customer did not leave a comment.

MARY E. 
Rating:
2.0

I am highly disappointed! My questions upon return about the safety of your vehicles was not answered nor was your representative concerned. I called yesterday (according to your phone message you record all phone calls) regarding a dangerous driving situation that I was put in regarding your truck. If I hit a patch in the road the whole front end would start to vibrate and work all the way up to almost literally bouncing off the ground and the only way I could get the front end to stop bouncing was come to a nearly complete stop ON THE THRUWAY (70 mph) that is incredibly dangerous! When you google this scenario the first thing that populates is the “death wobble” yea that is real comforting. In order to ensure my safety I had to drive 35-45 mph on the thruway so the truck would not bounce or vibrate (front end) that added a lot of additional time to my trip. I am not going to be renting from Uhaul in the future as I no longer trust the safety and maintenance of your vehicles.

Amanda D. 
Rating:
5.0

Need to clarify in the communication link for self truck inspection that there is a 15 minute limit it needs to be completed. Started to sanitize first, didn't realize Put in message wording to see when pops up.

KIM RAE B. 
Rating:
5.0

Tony was very helpful, friendly and professional. Clean location, clean vehicle. Recommend this location.

LAVAL WYANETTE U. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE DENISE W. 
No reviews have been submitted for this location.

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