Customer Reviews for City Storage
(U-Haul Neighborhood Dealer)

38 reviews

3737 LA Hwy 1256   Sulphur, LA 70665

(337) 313-4075

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed

Services at this Location:

Contact Us

(337) 313-4075

3737 LA Hwy 1256
Sulphur, LA 70665

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Joshua Powell 
Rating:
1.0

The contract had me return the vehicle on Christmas day after I pointed that out to rental agent who remarked it would be accepted at the location or could be dropped off, which was done before due time and equipment was NOT checked in. Poor to Horrible.

Allen Setne 
Rating:
4.0

Customer did not leave a comment.

Todd Butler 
Rating:
5.0

Staff were professional but friendly. Excellent assistance in helping me back in the trailer. Check in very quickly

james WILLIAMSON 
Rating:
4.0

Customer did not leave a comment.

David Robichaux 
Rating:
5.0

Customer did not leave a comment.

Kim Meaux 
Rating:
4.0

Put gas in it before renting it out. Was compensated for it but it cost me in mileage. Overall very satisfied with customer service. Nice lady in office.

Jewelia DiGiovanni 
Rating:
3.0

Have someone help disconnecting.

Paul Frey 
Rating:
1.0

It was way more than was supposed to be

Ranee Bruney 
Rating:
5.0

Customer did not leave a comment.

Nick Habetz 
Rating:
3.0

Customer did not leave a comment.

Toynashia Wilson 
Rating:
5.0

Customer did not leave a comment.

Robert Bohannon 
Rating:
5.0

Customer did not leave a comment.

Michael Jaye 
Rating:
5.0

Customer did not leave a comment.

jr richard 
Rating:
5.0

Customer did not leave a comment.

Lacey Verret 
Rating:
5.0

Customer did not leave a comment.

Brandan Doyle 
Rating:
5.0

Customer did not leave a comment.

Henrietta Moore 
Rating:
5.0

Customer did not leave a comment.

MANDY BLEICHROTH 
Rating:
5.0

Customer did not leave a comment.

Steven Key 
Rating:
5.0

All good

RANDY PERTUIT 
Rating:
3.0

Customer did not leave a comment.

Jeffrey Constable 
Rating:
5.0

Nothing. Excellent service. Very pleased with the entire experience.

HERBERT DURKES 
Rating:
5.0

Customer did not leave a comment.

KENNETH JONES 
Rating:
5.0

Both personnel at the unit were very helpful.

CURTIS DUPLECHAIN 
Rating:
4.0

It would be nice to have jacks on the tongue of the trailers . I found it hard to hook up by my self.

robert schexneider 
Rating:
5.0

I made a call to the 1800 number for uhaul and the lady that I spoke to was very rude to me. She told me I had to go to the return location with my smart phone to check it in or it would not show I had returned the uhaul. I explained to her that I didn't have a way to go and my husband had returned the trailer this morning. She said I would still have to go to that location and check it in with my smartphone. I called the return location and the lady I spoke to was so nice and very helpful. She said she would check in the trailer and send me a confirmation. Please make sure your personal are trained properly before allowing them to deal with the public. The lady from the 1800 number needs to learn how to speak to people. Thanks

GERALDINE STEADHAM 
Rating:
3.0

Customer did not leave a comment.

tabitha boyer 
Rating:
3.0

Get rid of the girl working there She was acting like she was on drugs didn’t know how to sell me boxes Then called me 2 days later asking if I returned the tralier cause she couldn’t find it So I will never rent from them again

shane luquette 
Rating:
3.0

Saturday staff not adequately trained on handling Uhaul rentals. The key was to be locked up in the truck. The provided lock did not work which may be why the key wasn't with the truck. The key was in the drop box and had to be retrieved by the staff. . If we would have arrived after hours we would have been delayed considerably. We had another charge when picking up the truck. Apparently the prepaid amount we made the day before leaving us a Zero balance wasn't sufficient. We had to pay more to pick up the truck. No reason was able to be given.

Laura Schaub 
Rating:
5.0

Customer did not leave a comment.

Nivram Wilton 
Rating:
5.0

Very nice facility to drop off at. Ended up Storing there as well and booking on their website was painless. Nice local business.

jonathan Grindol 
Rating:
1.0

Customer did not leave a comment.

John Reon 
Rating:
5.0

Customer did not leave a comment.

GLORIA GOODRICH 
Rating:
4.0

Customer did not leave a comment.

Martin Gonzalez 
Rating:
4.0

Customer did not leave a comment.

Frettie Holmes 
Rating:
2.0

I reserved this 1 mile from our house. I got an email that day telling me I had to go over 20 miles to get it. We left at 9:00 am. The address was wrong. It wasn’t even a uhaul, it was a private company. We couldn’t find it. After phone calls, by 1 pm it was located. They didn’t have the dolly we reserved. So frustrating. We didn’t get back to the house to load till 3:30, we had to go to another place to get a dolly. We were not happy about this situation. I would give this a below score

Dolores Kathy Dilks Barnett 
Rating:
4.0

Customer did not leave a comment.

LYNN HENAGAN 
Rating:
4.0

Customer did not leave a comment.

tabitha adams 
No reviews have been submitted for this location.

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