Customer Reviews for City Storage
(U-Haul Neighborhood Dealer)

245 reviews

9950 Railroad Dr   El Paso, TX 79924

(915) 503-2060

Office Hours

  • Monday:
    Closed
  • Tuesday - Friday:
    9 am - 12 pm / 1 pm - 5:30 pm
  • Saturday:
    9 am - 12:30 pm / 1 pm - 3:30 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(915) 503-2060

9950 Railroad Dr
El Paso, TX 79924

Services at this Location:

Office Hours

  • Monday:
    Closed
  • Tuesday - Friday:
    9 am - 12 pm / 1 pm - 5:30 pm
  • Saturday:
    9 am - 12:30 pm / 1 pm - 3:30 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Customer did not leave a comment.

John Keith 
Rating:
4.0

Customer did not leave a comment.

Kikki Boell 
Rating:
5.0

Great service

Laura Gross 
Rating:
5.0

Customer did not leave a comment.

Jose Rodriguez 
Rating:
5.0

The facility and staff were great. Wouldn't change a thing.

John Barnklau 
Rating:
5.0

Super friendly

robin garcia 
Rating:
5.0

Customer did not leave a comment.

Behruz Mosslamizadeh 
Rating:
5.0

Gave great customer service. Fast and courteous!

Christine Cherry 
Rating:
5.0

Customer did not leave a comment.

Joshua Bobe 
Rating:
5.0

Customer did not leave a comment.

Hailey Luker 
Rating:
5.0

Extremely easy and professional to pick up and drop off truck. Was exactly what we needed. The staff at the front desk (main staff member and in-training staff member) were phenomenal. Very friendly and just great all around customer service. Highly recommend this Uhaul branch. If/when we need another moving truck, will definitely be coming back here.

Brian Johnson 
Rating:
5.0

Very nice and clean location for return!

RIGO CHAVARRIA 
Rating:
5.0

Customer did not leave a comment.

David Gross 
Rating:
5.0

Thank you.

Cesar Torres 
Rating:
5.0

Customer did not leave a comment.

Vanessa Williams 
Rating:
5.0

Very friendly staff, easy pick up and drop off process

Miguel Nunez 
Rating:
4.0

Customer did not leave a comment.

Cesar Vargas 
Rating:
4.0

Customer did not leave a comment.

Kordell Batchelor 
Rating:
5.0

Customer did not leave a comment.

Javier Gandarillas 
Rating:
2.0

The keys pick up box was broken, no one answered the phone and truck fuel had less than a 1/4 tank of gas.

Kelly Ann Escandon 
Rating:
5.0

Excellent Customer Service Professional Fast and Friendly. Not much in the way of improvement except lower the prices

Lovetta Green 
Rating:
5.0

Customer did not leave a comment.

Lori Zebley 
Rating:
5.0

Customer did not leave a comment.

Christy Giron 
Rating:
5.0

Very attentive and super friendly. Will definitely come back

LORENZO HERNANDEZ 
Rating:
1.0

Sunday 2/19/23 I will make a report for that day

Guimps Desir 
Rating:
4.0

Customer did not leave a comment.

Pedro Tolentin 
Rating:
5.0

Customer did not leave a comment.

Theresa Demaree 
Rating:
5.0

Customer did not leave a comment.

David Manalo 
Rating:
5.0

Customer did not leave a comment.

Edgar Ordaz 
Rating:
5.0

Customer did not leave a comment.

Kelvin Smith 
Rating:
5.0

Customer did not leave a comment.

Maria Lafountain 
Rating:
5.0

Customer did not leave a comment.

Michael Bingham 
Rating:
4.0

Customer did not leave a comment.

Otis MillbrookJr 
Rating:
5.0

Customer did not leave a comment.

Othon Ontiveros 
Rating:
3.0

Customer did not leave a comment.

austin shafer 
Rating:
5.0

Pleasant, efficient and good equipment.

Scott Freeman 
Rating:
5.0

More discounts !

Janette Arenas 
Rating:
5.0

Nothing. Employees were kind and courteous. This site should be used as the standard for your company. Clean building, clean truck, knowledgeable staff and worked with me when I needed to extend my rental. I would definitely recommend my family and friends. I thought customer service was a thing of the past, I'm glad I was wrong.

Cahneewah Hotter 
Rating:
5.0

Customer did not leave a comment.

John Rivara 
Rating:
5.0

Customer service amazing!!!!!

Lori McCuaig 
Rating:
4.0

Customer did not leave a comment.

Arturo Navarro 
Rating:
5.0

Customer did not leave a comment.

Edward Whittler 
Rating:
5.0

Customer did not leave a comment.

Donna Johnson 
Rating:
5.0

Professional fast service and very helpful accommodating service

Lovetta Green 
Rating:
4.0

Customer did not leave a comment.

Dan Merrill 
Rating:
5.0

Customer did not leave a comment.

David Gross 
Rating:
3.0

Customer did not leave a comment.

Jennifer Tafoya-Bocca 
Rating:
5.0

Customer did not leave a comment.

PAUL HARDY 
Rating:
5.0

Customer did not leave a comment.

Stephen Malinda 
Rating:
5.0

Customer did not leave a comment.

Gabriela Rodriguez 
Rating:
5.0

No complaints, easy after hour key turn-in was really useful too

Sean Hale 
Rating:
1.0

Customer did not leave a comment.

Selina Sertuche 
Rating:
5.0

Customer did not leave a comment.

Jose DelRasso 
Rating:
5.0

Customer did not leave a comment.

Alexandria Bruner 
Rating:
5.0

They were fantastic! Highly recommend.

Jacqueline Jackson 
Rating:
5.0

Best U-Haul experience

Robert Frias 
Rating:
5.0

Customer did not leave a comment.

Jennie Mitchell 
Rating:
5.0

Easy in, easy return, clean vehicle and amazing staff!!

Lori McCuaig 
Rating:
2.0

representative was rude and soletimes arrogant. i didnt get a eye to eye look the whole transaction.

Milton Rivadeneira 
Rating:
5.0

Customer did not leave a comment.

FRANK CROZIER 
Rating:
5.0

Worker was very helpful, and courteous,

dallas smith 
Rating:
5.0

Customer did not leave a comment.

Brett Wyatt 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA SCHRAMM 
Rating:
5.0

Very nice employees!

miralla Vega 
Rating:
3.0

Customer did not leave a comment.

Oliver Fry 
Rating:
5.0

Customer did not leave a comment.

Lovetta Green 
Rating:
5.0

Customer did not leave a comment.

joshua smith 
Rating:
5.0

The location and professional was great, would definitely recommend this location to anyone I know

James Lopez 
Rating:
5.0

Customer did not leave a comment.

Ruben Trujillo 
Rating:
5.0

Customer did not leave a comment.

Jose Ramirez 
Rating:
5.0

Customer service was amazing! Very helpful and kind! Helped my hook and unhook the trailer! Thank you so Much! Nikki Shaw

Nikki Shaw 
Rating:
5.0

Customer did not leave a comment.

ROBERT LANDIN 
Rating:
5.0

Easiest pick up and drop off. Thanks U-haul

John Trujillo 
Rating:
5.0

Customer did not leave a comment.

Sandra Andrade 
Rating:
5.0

No complaints ! Great service! Thank you!

Kevin Cuevas 
Rating:
4.0

Customer did not leave a comment.

Scott Blumanhourst 
Rating:
5.0

Fast and efficient a great place to go when you need to be taken care of.

Erick Figueroa 
Rating:
5.0

Customer did not leave a comment.

Tyler Bass 
Rating:
5.0

Customer did not leave a comment.

Milton Cruzvalentin 
Rating:
5.0

Customer did not leave a comment.

Claudia Sandoval 
Rating:
5.0

Customer did not leave a comment.

JENNIFER CONLEY 
Rating:
5.0

I called to confirm my booking the day of. The City Storage rep said he had it on the schedule. He made the extra effort to call the previous renter to confirm the time of return to make sure the truck was available. Fantastic customer service and follow thru. Very friendly staff.

Jared Gill 
Rating:
5.0

Fast,friendly and great service!!!

Melissa Crawford 
Rating:
4.0

This was my first experience with picking up and dropping off a rental using the mobile app. It was different, but it is set up well. I did fail to photo the odometer before I dropped the keys in the box. Maybe a reminder in the truck could help? Thanks for the service!

Robert Warren 
Rating:
5.0

Such fast and friendly service!! Will surely recommend this location in our Fabulous Northeast!!

Cheri Haywood 
Rating:
5.0

The man who I rented from was awesome. No comments for improvement whatsoever

NICHOLAS LEARDINI MULVIHILL 
Rating:
5.0

Customer did not leave a comment.

LINDA CROSBY 
Rating:
5.0

Customer did not leave a comment.

Jennifer Nazario 
Rating:
5.0

Customer did not leave a comment.

DAVID VERNER 
Rating:
5.0

Very good customer service. Always helpful.

WILLIAM FOYE 
Rating:
5.0

The 1/800 number and the actual store need to have more communication to make sure trucks are available I tried to rent a truck at the Dyer/ Moonlight location , that’s where I found out about this problem

hector granados 
Rating:
5.0

Customer did not leave a comment.

NICOLAS REYES 
Rating:
5.0

Customer did not leave a comment.

Josue de 
Rating:
4.0

CSR was Very Helpful

Frederick Allegri 
Rating:
5.0

Customer did not leave a comment.

MIKHAL RAEHL-ALALI 
Rating:
5.0

Customer did not leave a comment.

Carlos Quezada 
Rating:
5.0

Great customer service and friendly

SERGIO MENA 
Rating:
5.0

Customer did not leave a comment.

Jose Falcon 
Rating:
5.0

Great customer service

LOVETTA GREEN 
Rating:
5.0

Customer did not leave a comment.

Ronald Duran 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

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