Customer Reviews for City Storage Dyersburg
(U-Haul Neighborhood Dealer)

815 reviews

295 US Hwy 51 Bypass S   Dyersburg, TN 38024

(731) 286-1391

Office Hours

  • Mon-Tue: 9 am–5 pm
  • Wed: 12 pm–5 pm
  • Thur-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed

Services at this Location:

Contact Us

(731) 286-1391

295 US Hwy 51 Bypass S
Dyersburg, TN 38024

Services at this Location:

Office Hours

  • Mon-Tue: 9 am–5 pm
  • Wed: 12 pm–5 pm
  • Thur-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

This staff were very nice and helpful. Displayed great customer service.

Deborah Stewart 
Rating:
1.0

Mitch was EXTREMELY rude and I will tell everyone I know to avoid this location. 0 stars

Jessie Mason 
Rating:
3.0

When checking out the outside of truck, I noticed 2 damages with NO sticker marks. I went back in before leaving to let them know & Mitchell argued with me that yes there are markings. I told him I'm not here to argue & walked out. He came out only to see there were NO stickers marking the damaged. Very rude & since it was a 1 way drop off, the other place would have thought I did it. His Customer service needs improvement. You never argue with a customer before checking out complaint first!

DEBBIE BOOTH 
Rating:
5.0

I think all the uhauls should be filled all the way up, and the last person that use them should fill it up, where no money comes out of uhaul pocket, unless you have to fill it up and charge the last consumer on hand.

Dalton McCann 
Rating:
5.0

Make the mobile check in and out easier to use

Brian Gibson 
Rating:
5.0

Customer did not leave a comment.

Sheila Harris 
Rating:
5.0

Everything was great

Brandon Walters 
Rating:
4.0

Don’t send / rent damaged equipment for cross country moves

Jessica Butler 
Rating:
5.0

Great service!! Will continue to give him my business

Martha Todd 
Rating:
5.0

Even the small trailers could use a lifting jack on the hitch.

STEVEN REYES 
Rating:
5.0

Customer did not leave a comment.

Suellen DeLaughter 
Rating:
5.0

Everything was great. Customer service was excellent and friendly. Very professional.

granville elam 
Rating:
5.0

Customer did not leave a comment.

Paul Bain 
Rating:
5.0

Great customer support and service

lenny albrecht 
Rating:
5.0

Customer did not leave a comment.

kelli allen 
Rating:
5.0

This was a very professional place. I would use them again

Randy Caviness 
Rating:
4.0

Everything went well. Everybody was extremely helpful and I am very pleased with my service that I was presented with the people that I dealt with at the Dyersburg location right off of 51 was very nice and they were very courteous. He was very thorough about his job and I appreciate the way he done everything, I feel like I was extremely taken care of. He showed me everything and everything was good, and I also messaged him and sent him pictures afterwards to reaffirm that I did my end of the bargain of making sure it was back before 9 o’clock. I am extremely pleased with the service and I would highly recommend this to a friend or anybody needing a U-Haul for that particular location , thank you for everything you’ve done and thank you for what you help me with. You actually made this move a lot easier on my behalf. Thank you.

Randy Compton 
Rating:
5.0

The owner is very helpful and friendly

Regina Headtke 
Rating:
5.0

Very helpful and accommodating, great experience

Jason ATCHISON 
Rating:
5.0

Nothing. Mitch was great. It was a great experience.

JASON ALEXANDER 
Rating:
5.0

Customer did not leave a comment.

Michael Thompson 
Rating:
3.0

Customer did not leave a comment.

Kayla Phelps 
Rating:
5.0

Nothing, very professional at the u-haul we rented from. Made sure things a the truck we rented was good to go.

Raymond Cary 
Rating:
5.0

Nothing at all I love u-haul the man at Dyersburg was so sweet

Christine Pittman 
Rating:
5.0

Great experience! Fast, friendly service.

Robert Harrison 
Rating:
5.0

Customer did not leave a comment.

Joanna Ryan 
Rating:
3.0

Customer did not leave a comment.

David Curl 
Rating:
5.0

Customer did not leave a comment.

Dana Watford 
Rating:
5.0

The gentleman at the counter is a perfect person for his assignment. Second experience with the Manager. Perfect Thank you Donald Davis

DONALD DAVIS 
Rating:
5.0

Great service.

robert sims 
Rating:
5.0

It was all very well done…thanks

Marvin Dye 
Rating:
5.0

Customer did not leave a comment.

Carol Faulk 
Rating:
4.0

Customer did not leave a comment.

ricardo lopez 
Rating:
5.0

Customer did not leave a comment.

Sarah Morningstar 
Rating:
5.0

Customer did not leave a comment.

shontia mcgee 
Rating:
5.0

Customer did not leave a comment.

Bill Barnett 
Rating:
4.0

Dropped off before 9a. Never interacted with anyone

DAVID VAN ALSTINE 
Rating:
5.0

Such an easy experience. The staff is helpful, and know what they’re talking about. They guide you every step of the way. The drop off process was convenient and the website is very easy to use. 10/10!!!

CARIN WILSON 
Rating:
5.0

Customer did not leave a comment.

Casey C Carter 
Rating:
5.0

This location and employees are always 5 stars! Very helpful, friendly and the equipment is clean! Will always go back to this location for another rental! Thank you so much!

Christy Colburn 
Rating:
5.0

Very friendly

thomas layne 
Rating:
5.0

Nothing!! Custom service was on point and very helpful with a great timely fashion.👌🏽

Hikeem Smith 
Rating:
5.0

This u -haul in dyersburg is buy far the best company they will please you a 1000 percent. I’ll be back thanks u-haul. Sparky

RUSSELL SIPLE 
Rating:
5.0

Great service all around

jacqueline williams 
Rating:
5.0

Customer did not leave a comment.

JEANNIE WARD 
Rating:
5.0

Great service. No problems.

RICHARD MCANULTY 
Rating:
5.0

Customer did not leave a comment.

Susan Lee 
Rating:
1.0

Be honest

Jimmy Springer 
Rating:
5.0

Nothing was great service.

Raymond Cary 
Rating:
5.0

Customer did not leave a comment.

juan pena 
Rating:
5.0

Customer did not leave a comment.

Sonny Goff 
Rating:
3.0

Customer did not leave a comment.

MATTHEW NAGLE 
Rating:
5.0

Awesome place to do business

bryan dale 
Rating:
5.0

Customer did not leave a comment.

Karen Forrest 
Rating:
5.0

Customer did not leave a comment.

Carissa Newhouse 
Rating:
5.0

Customer did not leave a comment.

Philip Wenger 
Rating:
5.0

Customer did not leave a comment.

William Clowers 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Harvey 
Rating:
5.0

Customer did not leave a comment.

Teresa Midkiff 
Rating:
3.0

Customer did not leave a comment.

Janice Barnes 
Rating:
5.0

Customer did not leave a comment.

nick fazzio 
Rating:
5.0

Customer did not leave a comment.

Cameron Hipp 
Rating:
5.0

Customer did not leave a comment.

Ashley Jones 
Rating:
5.0

Customer did not leave a comment.

Scott Self 
Rating:
5.0

Very friendly and helpful staff, excellent service.

James White 
Rating:
5.0

Customer did not leave a comment.

LYNNE WARD 
Rating:
5.0

Wonderful experience. Beyond excellent attitudes and helpfulness.. Loved it

TIFFANY HALTON 
Rating:
5.0

Customer did not leave a comment.

BRIAN HANSEN 
Rating:
5.0

The business was closed for the day, but I had plenty room for parking and a safe place for the key.

ANGELA FIELDS CLAYBON 
Rating:
5.0

Customer did not leave a comment.

LARRY GIBSON 
Rating:
5.0

Wonderful!!!

Tiffany Halton 
Rating:
5.0

Customer did not leave a comment.

Parish Blacksure 
Rating:
5.0

Customer did not leave a comment.

BARBARA canada 
Rating:
5.0

Customer did not leave a comment.

Perry Layne 
Rating:
5.0

The experience was excellent. It was such a smooth transaction.

donna moore 
Rating:
4.0

Customer did not leave a comment.

Cortney Deberry 
Rating:
5.0

They called and asked if turning in on time. I turned in early to help out getting it to another person in need. Very helpful and very organized.

KEVIN CUNDIFF 
Rating:
5.0

Always a pleasant experience!

MICHAEL GLOVER 
Rating:
4.0

Have better customer service & try to help the customer more, be friendlier

angela peeler 
Rating:
1.0

Rented a uhaul on a Saturday. The truck they gave us has no air and the side mirror moved everytime we hit a bump or even turned. Called the office and they gave me a number that when I called had been disconnected. Basically told me I should have called the day of even though they were closed. Or I should have just used the roadside assistance.

Jessica Walker 
Rating:
4.0

Customer did not leave a comment.

Michael Hall 
Rating:
4.0

Truck appeared to have an issue That needs to be checked on before allowing it on the road again.

MICHELLE LAWSON 
Rating:
5.0

a free rental

bobby byrum 
Rating:
5.0

Nothing everything was just great and the manager was very professional.

Joe Edwards 
Rating:
5.0

I’ve used this site before when we had to get our granddaughter home for the summer from college .

renee stevens 
Rating:
5.0

Keep doing what you doing

John Thomas 
Rating:
4.0

Nothing there either Mr Wagner was awesome as well

Cory Ramsey 
Rating:
5.0

Customer did not leave a comment.

jason ratliff 
Rating:
4.0

Customer did not leave a comment.

Denver Moore 
Rating:
5.0

Customer did not leave a comment.

Hunter Pollock 
Rating:
5.0

Customer did not leave a comment.

Dennis Franklin 
Rating:
5.0

Customer did not leave a comment.

bobby byrum 
Rating:
5.0

Everything was very professional done! Thanks mitch!

mike roberson 
Rating:
5.0

Customer did not leave a comment.

Jennifer Mueller 
Rating:
5.0

Customer did not leave a comment.

Jim Stark 
Rating:
5.0

Customer did not leave a comment.

Kasey Legions 
Rating:
3.0

Customer did not leave a comment.

Sally Maddox 
Rating:
5.0

Customer did not leave a comment.

Rey Tijerina 
Rating:
5.0

Customer did not leave a comment.

ROBERT SEMMEL 
Rating:
5.0

Customer did not leave a comment.

Calvin Minchew 
Rating:
5.0

Mitch and all of his crew are always friendly, and very helpful

Alan Carlton  |  Overall Experience 
Rating:
5.0

I highly recommend this storage facility. It is very clean and maintained and climate controlled so our stuff was in perfect condition removed it.

patricia derousse  |  Overall Experience 
Rating:
5.0

Great all around service!

Jaime Morin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony Barham  |  Overall Experience 
Rating:
5.0

Mitch is the best!!! We rented this storage facillity to put items from an estate in it. Three members of the family came to retrieve items from it (one also rented a trailer from Mitch.) In every case Mitch was helpful, knowledgable and made sure everything went just right. He IS the best!

Lea Thompson  |  Overall Experience 
Rating:
4.0

Very nice owner, but he does not give the free rental for storage that I signed up for.

Delois avery  |  Reservation 
Rating:
5.0

The gentleman at the front walked me to the unit prior to paying so I could see what I was getting. He shows me camera and explained everything. It was clean, kept up and worth the money.

Veronicka Zimmerman  |  Reservation 
Rating:
4.0

Easy to locate, good area, and friendly operators.

Rod Ward  |  Overall Experience 
Rating:
3.0

Very bad smell around that area l wouldn't rent there again

michael poiner  |  Overall Experience 
Rating:
5.0

I was amazed at how my things were not infested and i had all access to my things gate never closed but security was 100 i thank you nice doing business with y'all be blessed

amelia richard  |  Overall Experience 
Rating:
4.0

Nice, clean storage room. Been better if the access was paved.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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