Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This staff were very nice and helpful. Displayed great customer service.
Deborah Stewart
Rating:
1.0
Mitch was EXTREMELY rude and I will tell everyone I know to avoid this location. 0 stars
Jessie Mason
Rating:
3.0
When checking out the outside of truck, I noticed 2 damages with NO sticker marks. I went back in before leaving to let them know & Mitchell argued with me that yes there are markings. I told him I'm not here to argue & walked out. He came out only to see there were NO stickers marking the damaged. Very rude & since it was a 1 way drop off, the other place would have thought I did it. His Customer service needs improvement. You never argue with a customer before checking out complaint first!
DEBBIE BOOTH
Rating:
5.0
I think all the uhauls should be filled all the way up, and the last person that use them should fill it up, where no money comes out of uhaul pocket, unless you have to fill it up and charge the last consumer on hand.
Dalton McCann
Rating:
5.0
Make the mobile check in and out easier to use
Brian Gibson
Rating:
5.0
Customer did not leave a comment.
Sheila Harris
Rating:
5.0
Everything was great
Brandon Walters
Rating:
4.0
Don’t send / rent damaged equipment for cross country moves
Jessica Butler
Rating:
5.0
Great service!! Will continue to give him my business
Martha Todd
Rating:
5.0
Even the small trailers could use a lifting jack on the hitch.
STEVEN REYES
Rating:
5.0
Customer did not leave a comment.
Suellen DeLaughter
Rating:
5.0
Everything was great. Customer service was excellent and friendly. Very professional.
granville elam
Rating:
5.0
Customer did not leave a comment.
Paul Bain
Rating:
5.0
Great customer support and service
lenny albrecht
Rating:
5.0
Customer did not leave a comment.
kelli allen
Rating:
5.0
This was a very professional place. I would use them again
Randy Caviness
Rating:
4.0
Everything went well. Everybody was extremely helpful and I am very pleased with my service that I was presented with the people that I dealt with at the Dyersburg location right off of 51 was very nice and they were very courteous. He was very thorough about his job and I appreciate the way he done everything, I feel like I was extremely taken care of. He showed me everything and everything was good, and I also messaged him and sent him pictures afterwards to reaffirm that I did my end of the bargain of making sure it was back before 9 o’clock. I am extremely pleased with the service and I would highly recommend this to a friend or anybody needing a U-Haul for that particular location , thank you for everything you’ve done and thank you for what you help me with. You actually made this move a lot easier on my behalf. Thank you.
Randy Compton
Rating:
5.0
The owner is very helpful and friendly
Regina Headtke
Rating:
5.0
Very helpful and accommodating, great experience
Jason ATCHISON
Rating:
5.0
Nothing. Mitch was great. It was a great experience.
JASON ALEXANDER
Rating:
5.0
Customer did not leave a comment.
Michael Thompson
Rating:
3.0
Customer did not leave a comment.
Kayla Phelps
Rating:
5.0
Nothing, very professional at the u-haul we rented from. Made sure things a the truck we rented was good to go.
Raymond Cary
Rating:
5.0
Nothing at all I love u-haul the man at Dyersburg was so sweet
Christine Pittman
Rating:
5.0
Great experience! Fast, friendly service.
Robert Harrison
Rating:
5.0
Customer did not leave a comment.
Joanna Ryan
Rating:
3.0
Customer did not leave a comment.
David Curl
Rating:
5.0
Customer did not leave a comment.
Dana Watford
Rating:
5.0
The gentleman at the counter is a perfect person for his assignment. Second experience with the Manager. Perfect
Thank you
Donald Davis
DONALD DAVIS
Rating:
5.0
Great service.
robert sims
Rating:
5.0
It was all very well done…thanks
Marvin Dye
Rating:
5.0
Customer did not leave a comment.
Carol Faulk
Rating:
4.0
Customer did not leave a comment.
ricardo lopez
Rating:
5.0
Customer did not leave a comment.
Sarah Morningstar
Rating:
5.0
Customer did not leave a comment.
shontia mcgee
Rating:
5.0
Customer did not leave a comment.
Bill Barnett
Rating:
4.0
Dropped off before 9a. Never interacted with anyone
DAVID VAN ALSTINE
Rating:
5.0
Such an easy experience. The staff is helpful, and know what they’re talking about. They guide you every step of the way. The drop off process was convenient and the website is very easy to use. 10/10!!!
CARIN WILSON
Rating:
5.0
Customer did not leave a comment.
Casey C Carter
Rating:
5.0
This location and employees are always 5 stars! Very helpful, friendly and the equipment is clean! Will always go back to this location for another rental! Thank you so much!
Christy Colburn
Rating:
5.0
Very friendly
thomas layne
Rating:
5.0
Nothing!! Custom service was on point and very helpful with a great timely fashion.👌🏽
Hikeem Smith
Rating:
5.0
This u -haul in dyersburg is buy far the best company they will please you a 1000 percent. I’ll be back thanks u-haul. Sparky
RUSSELL SIPLE
Rating:
5.0
Great service all around
jacqueline williams
Rating:
5.0
Customer did not leave a comment.
JEANNIE WARD
Rating:
5.0
Great service. No problems.
RICHARD MCANULTY
Rating:
5.0
Customer did not leave a comment.
Susan Lee
Rating:
1.0
Be honest
Jimmy Springer
Rating:
5.0
Nothing was great service.
Raymond Cary
Rating:
5.0
Customer did not leave a comment.
juan pena
Rating:
5.0
Customer did not leave a comment.
Sonny Goff
Rating:
3.0
Customer did not leave a comment.
MATTHEW NAGLE
Rating:
5.0
Awesome place to do business
bryan dale
Rating:
5.0
Customer did not leave a comment.
Karen Forrest
Rating:
5.0
Customer did not leave a comment.
Carissa Newhouse
Rating:
5.0
Customer did not leave a comment.
Philip Wenger
Rating:
5.0
Customer did not leave a comment.
William Clowers
Rating:
5.0
Customer did not leave a comment.
Jeffrey Harvey
Rating:
5.0
Customer did not leave a comment.
Teresa Midkiff
Rating:
3.0
Customer did not leave a comment.
Janice Barnes
Rating:
5.0
Customer did not leave a comment.
nick fazzio
Rating:
5.0
Customer did not leave a comment.
Cameron Hipp
Rating:
5.0
Customer did not leave a comment.
Ashley Jones
Rating:
5.0
Customer did not leave a comment.
Scott Self
Rating:
5.0
Very friendly and helpful staff, excellent service.
James White
Rating:
5.0
Customer did not leave a comment.
LYNNE WARD
Rating:
5.0
Wonderful experience. Beyond excellent attitudes and helpfulness.. Loved it
TIFFANY HALTON
Rating:
5.0
Customer did not leave a comment.
BRIAN HANSEN
Rating:
5.0
The business was closed for the day, but I had plenty room for parking and a safe place for the key.
ANGELA FIELDS CLAYBON
Rating:
5.0
Customer did not leave a comment.
LARRY GIBSON
Rating:
5.0
Wonderful!!!
Tiffany Halton
Rating:
5.0
Customer did not leave a comment.
Parish Blacksure
Rating:
5.0
Customer did not leave a comment.
BARBARA canada
Rating:
5.0
Customer did not leave a comment.
Perry Layne
Rating:
5.0
The experience was excellent. It was such a smooth transaction.
donna moore
Rating:
4.0
Customer did not leave a comment.
Cortney Deberry
Rating:
5.0
They called and asked if turning in on time. I turned in early to help out getting it to another person in need.
Very helpful and very organized.
KEVIN CUNDIFF
Rating:
5.0
Always a pleasant experience!
MICHAEL GLOVER
Rating:
4.0
Have better customer service & try to help the customer more, be friendlier
angela peeler
Rating:
1.0
Rented a uhaul on a Saturday. The truck they gave us has no air and the side mirror moved everytime we hit a bump or even turned. Called the office and they gave me a number that when I called had been disconnected. Basically told me I should have called the day of even though they were closed. Or I should have just used the roadside assistance.
Jessica Walker
Rating:
4.0
Customer did not leave a comment.
Michael Hall
Rating:
4.0
Truck appeared to have an issue That needs to be checked on before allowing it on the road again.
MICHELLE LAWSON
Rating:
5.0
a free rental
bobby byrum
Rating:
5.0
Nothing everything was just great and the manager was very professional.
Joe Edwards
Rating:
5.0
I’ve used this site before when we had to get our granddaughter home for the summer from college .
renee stevens
Rating:
5.0
Keep doing what you doing
John Thomas
Rating:
4.0
Nothing there either Mr Wagner was awesome as well
Cory Ramsey
Rating:
5.0
Customer did not leave a comment.
jason ratliff
Rating:
4.0
Customer did not leave a comment.
Denver Moore
Rating:
5.0
Customer did not leave a comment.
Hunter Pollock
Rating:
5.0
Customer did not leave a comment.
Dennis Franklin
Rating:
5.0
Customer did not leave a comment.
bobby byrum
Rating:
5.0
Everything was very professional done! Thanks mitch!
mike roberson
Rating:
5.0
Customer did not leave a comment.
Jennifer Mueller
Rating:
5.0
Customer did not leave a comment.
Jim Stark
Rating:
5.0
Customer did not leave a comment.
Kasey Legions
Rating:
3.0
Customer did not leave a comment.
Sally Maddox
Rating:
5.0
Customer did not leave a comment.
Rey Tijerina
Rating:
5.0
Customer did not leave a comment.
ROBERT SEMMEL
Rating:
5.0
Customer did not leave a comment.
Calvin Minchew
Rating:
5.0
Mitch and all of his crew are always friendly, and very helpful
Alan Carlton
|
Overall Experience
Rating:
5.0
I highly recommend this storage facility. It is very clean and maintained and climate controlled so our stuff was in perfect condition removed it.
patricia derousse
|
Overall Experience
Rating:
5.0
Great all around service!
Jaime Morin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tony Barham
|
Overall Experience
Rating:
5.0
Mitch is the best!!! We rented this storage facillity to put items from an estate in it. Three members of the family came to retrieve items from it (one also rented a trailer from Mitch.) In every case Mitch was helpful, knowledgable and made sure everything went just right. He IS the best!
Lea Thompson
|
Overall Experience
Rating:
4.0
Very nice owner, but he does not give the free rental for storage that I signed up for.
Delois avery
|
Reservation
Rating:
5.0
The gentleman at the front walked me to the unit prior to paying so I could see what I was getting. He shows me camera and explained everything. It was clean, kept up and worth the money.
Veronicka Zimmerman
|
Reservation
Rating:
4.0
Easy to locate, good area, and friendly operators.
Rod Ward
|
Overall Experience
Rating:
3.0
Very bad smell around that area l wouldn't rent there again
michael poiner
|
Overall Experience
Rating:
5.0
I was amazed at how my things were not infested and i had all access to my things gate never closed but security was 100 i thank you nice doing business with y'all be blessed
amelia richard
|
Overall Experience
Rating:
4.0
Nice, clean storage room. Been better if the access was paved.