There customer service is outstanding friendly staff and the whole process was so smooth I highly recommend these guys
RICHARD J
Customer Reviews for City Storage Dyersburg
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I had left my car at this location, and called to let them know I would pick it up later after I drop the van to a specific location in Jackson Tn, a lady picked up and she was so rude on the phone, she kept insisting I was supposed to return the van back to Dyersburg, her male colleague took over an looked my information in the system, only to find out the the lady assumed I was someone else. She surely needs retraining, and talking over a customer is not okay.
ANTONE JSuper nice and helpful employees. Truck was spotless.
LOUIS AEverything was very good
EDDIE CService was poor.
EDWIN AThey had excellent customer service and I were very helpful
VICKY JExcellent customer service
RICHIE EGreat customer experience. Prompt, easy, and friendly.
Bruce P5⭐Good communication, they will definitely make it work
Shereta Efriendly staff very helpful explained everything well will use again if needed
ELDON FMxak sure U are alwsys polite
MONETTE WThe air conditioning in the truck was not working properly.
Anita DI don’t think it was this place that maintain the trailer but the trailer wasn’t right
JASON RGreat Customer Service
CYNTHIA PThis location was great. Met my needs and then some. A++++ Thank you.
CLEO EI don't really think there's anything any better to do for the next customer cuz they have the best customer service and so friendly thank you so much Mitch and Tammy
KAREN L😌
ANKITKUMAR KEasy drop off
PATRICK RThe only trouble I had is when it came to me verifying the license plate, taking pictures of the uhaul and the gas and mileage at the end it wouldn’t allow me to do that part other than that everything went smooth and I thank you guys !!
TYSHEUNNA Cthe people here were ok but due to the lack of instructions at pick up, we got charged for items that I beleive we should not have been charged with. there was an engine light on and the codes showed that it was the transmission control module - from not communicating to overheating. told the guy and uhaul about it and he said that he was not going to report it, he said "whenever they do the round of maintenance on then they will find it"... I feel sorry for the next guy that has to rent this unit and trailer, there is a short in the lights somewhere.
Timothy RGreat service Fast… efficient
STEVEN CThink there was a break or hydraulic leak in the hose it was spraying on my truck
AARON AVery friendly, professional service!
ROBERT JVery nice employees.
JAMES KNada
TERRY CThe "800" number I had to call took several transfers to get to the right place and took some time. Other than that everything was outstanding
LAWRENCE PHad a blow out 15 miles from pick up site. Almost hot by multiple cars on freeway. Waited and hour plus to get it fixed. I Missed My appointment and lost the deal I had made with another person.
WADE RIt was great!
PATRICIA KPersonel was friendly and very helpful. Trailer pulled easy!
LESLIE RThe staff and service is PERFECT but as a corporation U-Haul needs to make this location more visible from the road. Maybe a taller sign advertising "U-HAUL" and plastic signage in bigger font for "ENTRANCE" & "EXIT"
ROBERT TVery helpful and was eager to rent me what I needed
TINA BGreat experience
CHARLES HThey took care of me and they were so nice and they gave us all their time thank you
MEGAN BThis is my second time at this location and the gentleman there was willing to help me, EVEN though the office is closed on Wednesdays. THAT'S service!
Larry SGreat customer service!
MCKENZIE LIt would be nice to get an estimate of the total price, if possible. Other than that, everything is great!
QUINTESSA WVery professional and the service are above and beyond.
HENRICH OYes, slight issue with closing out the rental with the app, but I assume all is set. Please confirm.
JOSEPH RServicio amable
RICKEY Sthe trucks are clean and well maintained. The employees are great and made the rental of the truck easy. Thank you for everything Bryan Kobilka
BRYAN KImprove your no places open on the weekends then have to do a site thats confusing. I thank you Mitch for getting me on the road back as fast as possible. I was stressed and was not very nice he still helped me from what I felt was a nightmare and endless frustration.
VERNICE DEverything was great!!!
JAMIE ANot a thing everything was excellent
JOCELYN EEvery went perfectly smooth
ricky aNada
Robert HBe upfront with the fees. I was charged 196.50 and additional 109.00. I thought everything was in the total amount of 196.00.
Sonja JNothing at all. People were nice and very helpful and explained everything to me.
larry wDave was very helpful
David JAlways helpful and friendly. Nice clean equipment.
Guy CThe people where friendly and they had no problems explaining the details to me. They even hooked up my trailer and connected everything.
Derek CEverything was great.
LYNDA HGreat customer service! Has a good amount of supplies on hand to satisfy all your moving needs.
Brian HNada
virgil gGet the smoke smell out.
Angela LThe lady at City storage made the checkout process so easy. She was very knowledgeable. Thanks for making our move so much easier
Kelly MStaff/owner was great. Very friendly and helpful. Was great to work with. I would recommend this location to anyone.
Tommy WTop notch service and equipment in excellent condition.
Steve LMitch and all of his crew are always friendly, and very helpful
Alan C | Overall ExperienceI highly recommend this storage facility. It is very clean and maintained and climate controlled so our stuff was in perfect condition removed it.
patricia d | Overall ExperienceGreat all around service!
Jaime M | Overall ExperienceMitch is the best!!! We rented this storage facillity to put items from an estate in it. Three members of the family came to retrieve items from it (one also rented a trailer from Mitch.) In every case Mitch was helpful, knowledgable and made sure everything went just right. He IS the best!
Lea T | Overall ExperienceVery nice owner, but he does not give the free rental for storage that I signed up for.
Delois a | ReservationThe gentleman at the front walked me to the unit prior to paying so I could see what I was getting. He shows me camera and explained everything. It was clean, kept up and worth the money.
Veronicka Z | ReservationEasy to locate, good area, and friendly operators.
Rod W | Overall ExperienceVery bad smell around that area l wouldn't rent there again
michael p | Overall ExperienceI was amazed at how my things were not infested and i had all access to my things gate never closed but security was 100 i thank you nice doing business with y'all be blessed
amelia r | Overall ExperienceNice, clean storage room. Been better if the access was paved.
Privacy R | First Impressions