the person in charge should be more knowledgeable of how to set up a pick upRICARDO M.
Customer Reviews for City Center Mart
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
System was down when I arrived so I couldn't even get the rental at my appointed time, it took about 30-40 mins. I was not able to use the contact less check in, the original worker was there so it was one person doing the uhaul and register. I will never go there again and when I called uhaul headquarters no help either.CORTEA A.
First off had to drive 40 miles the opposite way to get the truck while I requested to pick it up 2 miles from my house. Told me they would change the mileage fee to 50 cents and that never happened. I dont understand why on the website you have the option to choose pick up and drop off but yet they tell you where the truck is and where you have to pick it up. Why can't someone from u haul drive the truck to my pick up location? And why can't I drop it off to where my pick up location of choice was? Why do I have to drive all the way back down 20 miles back out of my way? Will use penski for now on.Christian V.
EXCELLENT CUSTOMER SERVICE!GEORGE B.
El cliente no dejó un comentario.Thomas R.
The person at location very rude , displayed huge attitude when asked questions concerning fees . And explanation of charges .Keith M.
The young lady that assisted us was very cordial and professional.TIMOTHY W.
Had no problem thank uburnette J.
Faster checkoutJack D.
Very Friendly and helpful staff! Efficient and so polite! Thank you!!CHRISTY D.
Location was difficult to get in and out of and was a cluster. The guy who was there waiting for me though was excellent and made the experience as positive as possible. He also helped me significantly by going with me to the other location where my car was and helping me load it onto the trailer. The service was incredible.justin F.
El cliente no dejó un comentario.JERINELDO G.
great thank you appreciatedmiguel R.
Very unprofessional! Worst uhaul experience. The staff had no idea how to hook up the trailer they weren't helpful in anyway. The location is in a horrible unsafe town. I will never go there again.Dale S.
El cliente no dejó un comentario.Terrilyn S.
Service goodpedro V.
Poor attention and the truck was tottaly dirty inside, smelled like garbageROSANGELA V.
El cliente no dejó un comentario.Nikolay S.
They were out of 4 wheel Rolly dolly.Michael B.
El cliente no dejó un comentario.John K.
El cliente no dejó un comentario.Julio H.
This wasn't me!jeyson R.
El cliente no dejó un comentario.YOUSSEFKAMAL K.
El cliente no dejó un comentario.YOUSSEFKAMAL K.
El cliente no dejó un comentario.FEDRA F.
This was my worst experience renting a truck ever. The truck was filthy and had actual poop in the truck and obviously an odor because of it. Also, the truck was not filled with my rented equipment and ready to go by my 7am pick up. One of my rented equipments was not even located at the site (the flat dolly) so I never even received this much needed piece. I am completely dissatisfied and will NEVER return to this location.Renee B.
El cliente no dejó un comentario.Christopher T.
Although the personnel were helpful and friendly, the location has very little space to maneuver. It has a gas station and some small stores that causes considerable traffic. They were very accommodating but I'd choose a less crowded place next time.Ernesto C.
The rate is ridiculous my rental was 80 plus tax 97 that crazyLuis F.
El cliente no dejó un comentario.Jahiro S.
El cliente no dejó un comentario.Michael J.
El cliente no dejó un comentario.Melissa H.
Customers service is not friendly. Charged me for gas when I filled tank to same quarter of a tank I got the truck at from the start . He stated it was more of a quarter of a tank was very rude even wen I tried to show him a video i took of how It was when I first got in the uhaul . I then saw I got charge for a extra 1gallon of gas . I will never rent a uhaul at that location again .Marco P.
It was Saturday with this corona situation with no different weekend and week day I usually rent from the uhaul location but this time I chose the location and usually I pay 99 cent a mile so I moved to Hamburg and rented a truck for couple hours and drive it 175 miles and got charged 428 bucks Was really not fair Cause it supppose to be 99 cent a mile So please consider refund me with the difference My number is +19738008963 Ashraf SalehAshraf S.
El cliente no dejó un comentario.Alexander H.
El cliente no dejó un comentario.Mahmoud E.
Everything is okwilliams D.
El cliente no dejó un comentario.Tamara P.
It took about 20 minutes for the truck to get checked out to us. Then when we were trying to leave a homeless man kept asking us for money.Anna C.
They tried to charge me $$ for scratches on vehicle, which was already there. Meaning they do not know how the truck condition is. Charging money someone who never did it. else. Let go the person who did it.Mohammed R.
El cliente no dejó un comentario.Pearl C.
El cliente no dejó un comentario.Andrew M.
I spent 40 minutes in the location after having a reservation for them to figure out how to work the system. They called someone on the phone several times for help. After I dropped the truck off n he checked it and confirmed everything was fine I get a call from the store saying I owe more money after closing out my reservation. I received a bill through my email l, which I have never before, if anything was wrong it would all be on one bill with the reservation. I will never use the location again.Latisha D.
El cliente no dejó un comentario.Marisol B.
El cliente no dejó un comentario.Dary Nangelly T.
Way better customer service! Waited over 2 hours to get a simple pick up that had already been pre ordered online.Nelson G.
the store representatives were rude, they closed their ups location early, and I was charged an extra day for my rental because there was no key drop box.sallyann F.
Everything is excellent everything is OK very good be able to deal withAhmad I.
Great and Awesome ?? alwaysOBIORAH E.
El cliente no dejó un comentario.Erwin M.
Just keep up like thatAdnan J.
All is excellent!!!OBIORAH E.
I received no receipt. I did not get the $25 off for cleaning the truck. I rented the truck for 3 days. I turned it in less than 24 hours. I received no credit for this. I wanted a van, I got a 10' box truck. Was told we don't like to use the Vans for one way trips. Not a very happy customer.Alan F.
El cliente no dejó un comentario.deborah N.
El cliente no dejó un comentario.Miguel V.
Where scary location with rift raft, drunk hanging around the station where we went.Martin W.
El cliente no dejó un comentario.alyce M.
Was in wayne NJ they told me the closest uhaul for a tow dolly was 40 min away in tuxedo ny So I drove up there only to find out they did not have one available. I called back and they told me the nearest one from there was in Paterson New Jersey..... Which was only 10 minutes away from my starting location and wayno Jersey. Unbelievable!william Z.
This location was not close to my home. Big pain driving around in downtown Patterson. Location @ convenience store meant that I had to wait for the guy to check out other people buying drinks and smokes. Nothing to do with this location, but this was the third location I was told to p/u the trailer in just 24 hours. Quite a pain.Richard R.
El cliente no dejó un comentario.walton R.
No issues, surprisingly easy pick up and good polite service.Stephen Z.
El cliente no dejó un comentario.Rebecca B.
El cliente no dejó un comentario.Eric B.
El cliente no dejó un comentario.Shontell S.
The guy at the register didn't know what he was doing I got the truck on Sunday and he tried to charge me a 1.99 a mile when on Sunday it's only 99 cents then they charge my car to separate timesCherise A.
Gave me the wrong contract, could barley speak English so when I had an issue it was nearly impossible for me to explain to them because they didn't understand. Changed my pick up location 2 days before thru email. I was asked when I made my reservation if I wanted a call or text or email if changes were made. I said text or phone. Of course I got an email and missed it. Why ask? Terrible worst experience everNicholas D.
El cliente no dejó un comentario.Anthony L.
El cliente no dejó un comentario.jafferson A.
This was a terrible experience that I would like to speak to someone about live. I requested a truck in one location, and they sent me to a different "location", which wasa gas station in a very ad neighborhood. The gentleman at the gas station was rude and dismissive and didn't help me at all with the truck. He handed me the keys and I had to try three different trucks to see which one the key fit in. When I unlocked the right truck I found A MAN SLEEPING IN IT. He grabbed all his belongings and jumped out, leaving behind all his garbage (and chicken bones!) that the gas station employee later tried to charge me for. The truck was a hunk of junk. On the first bump I hit, the crank handle for the passenger side window just fell right off and I couldn't get it back on. The AC didn't work, and the power steering was basically non-existent, making it extremely difficult to drive. Please have someone contact me ASAP to discuss this situation. There are several pieces of this story that could have resulted in me getting hurt.Amanda D.
El cliente no dejó un comentario.Jose R.
I ordered a dolly to come with it and the location didn't have anymore. Also, the person who was supposed to do the contract seemed irritated that he was being contacted towards the person working in the store for some reason even though we booked that time.Keivon H.
El cliente no dejó un comentario.Ehab Q.
Very helpful and straightforward forward fast service. Definitely recommended.Rodrigo P.
Have the trailer at the location where the reservation is made.keep the people begging for money off the property.Richard T.
Great service!Krystal B.
Just keep up the good workclaude T.
It is a busy location, but not for uhaul. It is a multi purpose shop and people are there to make Bodega like purchases, which can keep the clerk busy doing multiple transactions. But definitely not a line for uhaul in front of you. The process is up to date.Seth S.
Shut down location. Service was poor, apparently English was not the prefer method of communication but rather grunting and pointing at things. Had easier time hooking up trailer my self then relying on the help of employees to guide the truck to the trailer. Not to mention the drug addicts hanging around begging for money. Avoid location at all costs.Chris D.
U-Haul Computer system was down. Truck felt like it was going to die out on me at times. It was clean, but the engine made a bad sound when accelerating. I was charged for gas even though I returned truck with more gas than when I left. The location did not have supplies I needed.Diana S.
El cliente no dejó un comentario.JONATHAN A.
El cliente no dejó un comentario.Harris H.
Did not get dolly or blankets. Very nice owner and he tried to help, but they don't have a callback number so they originally cancelled my reservation and was a headache and a mission to start a new one.Taher A.
I only utilized the truck for 1 day and felt I should have been reimbursed a portion of the cost for early turn in.Tawana M.
Good customer servicepedro G.
Nobody was there when I went to hand the equipment in the said I handed the equipment in 25 mins late which I did not and I got charged twice this place is a scam stay away from this placeFranklin M.
El cliente no dejó un comentario.Alan C.
This location is a contractor of U-Haul not a 100% uhaul store. But they serve the purpose for the customers with a little dificulties.Hipolito P.
Nothing ??TATIANNY M P.
This location was great, the guy there he was the best with a great customer serviceFreddy D.
El cliente no dejó un comentario.Bobby H.
El cliente no dejó un comentario.Miguel B.
Very convenient areaJoselina N.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.Julietza S.
El cliente no dejó un comentario.Jose O.
El cliente no dejó un comentario.Melaine M.
The manager is a very poor customer service rep. HeSharon S.
I have made a complaint on this location and was promised by head quarters it will be resolved.....still waiting on a response .....JASON L.
El cliente no dejó un comentario.neetu B.