Customer Reviews for City Center Mart
(U-Haul Neighborhood Dealer)

180 reviews

246 Market St   Paterson, NJ 07505

(973) 968-5544

Location Hours

  • Mon-Fri: 7 am - 9 pm
  • Sat-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(973) 968-5544

246 Market St
Paterson, NJ 07505

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 9 pm
  • Sat-Sun: 9 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

CARMEN C. 
Rating:
2.0

I'm not happy with this location...I always rent from this spot but now I have a problem theres an adjustment that needs to be done and now no one want to help me with this how is this fair to the customer please explain I need assistance on this adjustment I have spoken to Mohammed yesterday 11/27/2021 said will speak to the manager and never got back to me I call today the guy that is there doesn't want to help me and I'm trying to call again and theres no answer please someone help me with this is not fair

LINA A. 
Rating:
5.0

Customer did not leave a comment.

LATRINIA C. 
Rating:
5.0

Excellent

Cristian rafael P. 
Rating:
5.0

Customer did not leave a comment.

NAOMI R. 
Rating:
5.0

Great & Fast services

MARIELA A. 
Rating:
5.0

No comments it's perfect

MILTONBURKE L. 
Rating:
2.0

It's just a bad area and very disorganized

Jaime S. 
Rating:
4.0

We had some trouble with the latch, it was very difficult to secure the door. It might have been user error!

Cathy H. 
Rating:
3.0

If we stay in Paramus NJ, then we should get vehicle in Paramus NJ

Gurmeet A. 
Rating:
3.0

Want to dispute a cleaning fee of $25 that was charged for no reason

Ricardo M. 
Rating:
5.0

Turn signals need a fix other then that was a great rental and services

ALEXIS C. 
Rating:
5.0

Customer did not leave a comment.

LISA F. 
Rating:
1.0

My original truck reservation location and time was changed via email to a location over 30 miles from my selected location and to midnight of that day. I was charged all the extra milage. The location online said it opened at 9am on Saturday when I called at 930 to let them know I was in route I was informed my truck was given to someone else and they would have to find another location. When returning the truck Sunday I called to ask if I could return the truck to a closer location because the brakes were making noise and the check engine oil had come on I was passed around to 3 different employees and out on hold for an hour and a half. Worst rental experience I have ever had and will not recommend.

Raymond M. 
Rating:
5.0

Perhaps printable receipts. Not everyone has access to print out their receipts. Other than that, Great customer service and great experience. Thank you for your services and support we highly appreciated it.

YAMILETTE V. 
Rating:
5.0

Nothing staff very helpful

ROSEMARIE L. 
Rating:
5.0

Customer did not leave a comment.

GHASSANK E. 
Rating:
1.0

Trucks exhaust fell off. Truck was old and filthy inside. The ramp was jammed on the back so we couldn't open the ramp.

Armand B. 
Rating:
4.0

Customer did not leave a comment.

SHEILA F. 
Rating:
3.0

Customer did not leave a comment.

THERESA L. 
Rating:
4.0

Customer did not leave a comment.

FRANCISCO J. 
Rating:
3.0

Paul took care of me as well as anther worker/owener. They treated me nice and good customer service. I do suggest they get help as they don't have enough people 2 answer the phone and take reservations.

STEPHANIE B. 
Rating:
5.0

Customer did not leave a comment.

AMANDA D. 
Rating:
1.0

The uhaul truck battery was dead when I arrived. They jumped it to get it started and swore that I would have no trouble. Once I loaded the truck and went to leave, the truck wouldn't turn on due to the dead battery and I had to wait an additional 2 hours to leave which made me drive at the peak of a tropical storm where I had to unload my truck in the rain due to time constraints in my new building. Your company should have done better due diligence on the truck before giving it to me.

LINDSEY M. 
Rating:
5.0

The whole experience was great

MARK B. 
Rating:
1.0

Customer did not leave a comment.

JOSEAN L. 
Rating:
5.0

Customer did not leave a comment.

Lizaret E. 
Rating:
5.0

every thing very good.

ABDUL C. 
Rating:
2.0

I put more gas then what it came With and still got charged a gas fee. Bill was above 120 for a day. Hidden fees and still charged for gas that i did put at the on site gas station there

Jayshaun W. 
Rating:
5.0

Billing if you can improve it it's a plus

John Q. 
Rating:
1.0

Customer did not leave a comment.

Latisha D. 
Rating:
3.0

Customer did not leave a comment.

BRENDAN R. 
Rating:
5.0

Customer did not leave a comment.

JOSE F. 
Rating:
1.0

Vehicle was in deplorable conditions. Broken passenger mirror which is a hazard. Check engine light on and filthy.

SAMUEL M. 
Rating:
5.0

Fix exterior view mirrors before renting to customers.. the truck I rented had duck tape all over passenger mirror and was hard to adjust.

Lawrence L. 
Rating:
3.0

the person in charge should be more knowledgeable of how to set up a pick up

RICARDO M. 
Rating:
2.0

System was down when I arrived so I couldn't even get the rental at my appointed time, it took about 30-40 mins. I was not able to use the contact less check in, the original worker was there so it was one person doing the uhaul and register. I will never go there again and when I called uhaul headquarters no help either.

CORTEA A. 
Rating:
1.0

First off had to drive 40 miles the opposite way to get the truck while I requested to pick it up 2 miles from my house. Told me they would change the mileage fee to 50 cents and that never happened. I dont understand why on the website you have the option to choose pick up and drop off but yet they tell you where the truck is and where you have to pick it up. Why can't someone from u haul drive the truck to my pick up location? And why can't I drop it off to where my pick up location of choice was? Why do I have to drive all the way back down 20 miles back out of my way? Will use penski for now on.

Christian V. 
Rating:
5.0

EXCELLENT CUSTOMER SERVICE!

GEORGE B. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
1.0

The person at location very rude , displayed huge attitude when asked questions concerning fees . And explanation of charges .

Keith M. 
Rating:
5.0

The young lady that assisted us was very cordial and professional.

TIMOTHY W. 
Rating:
5.0

Had no problem thank u

burnette J. 
Rating:
3.0

Faster checkout

Jack D. 
Rating:
5.0

Very Friendly and helpful staff! Efficient and so polite! Thank you!!

CHRISTY D. 
Rating:
1.0

Location was difficult to get in and out of and was a cluster. The guy who was there waiting for me though was excellent and made the experience as positive as possible. He also helped me significantly by going with me to the other location where my car was and helping me load it onto the trailer. The service was incredible.

justin F. 
Rating:
5.0

Customer did not leave a comment.

JERINELDO G. 
Rating:
5.0

great thank you appreciated

miguel R. 
Rating:
1.0

Very unprofessional! Worst uhaul experience. The staff had no idea how to hook up the trailer they weren't helpful in anyway. The location is in a horrible unsafe town. I will never go there again.

Dale S. 
Rating:
1.0

Customer did not leave a comment.

Terrilyn S. 
Rating:
5.0

Service good

pedro V. 
Rating:
3.0

Poor attention and the truck was tottaly dirty inside, smelled like garbage

ROSANGELA V. 
Rating:
5.0

Customer did not leave a comment.

Nikolay S. 
Rating:
5.0

They were out of 4 wheel Rolly dolly.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

Julio H. 
Rating:
3.0

This wasn't me!

jeyson R. 
Rating:
5.0

Customer did not leave a comment.

YOUSSEFKAMAL K. 
Rating:
5.0

Customer did not leave a comment.

YOUSSEFKAMAL K. 
Rating:
5.0

Customer did not leave a comment.

FEDRA F. 
Rating:
1.0

This was my worst experience renting a truck ever. The truck was filthy and had actual poop in the truck and obviously an odor because of it. Also, the truck was not filled with my rented equipment and ready to go by my 7am pick up. One of my rented equipments was not even located at the site (the flat dolly) so I never even received this much needed piece. I am completely dissatisfied and will NEVER return to this location.

Renee B. 
Rating:
5.0

Customer did not leave a comment.

Christopher T. 
Rating:
3.0

Although the personnel were helpful and friendly, the location has very little space to maneuver. It has a gas station and some small stores that causes considerable traffic. They were very accommodating but I'd choose a less crowded place next time.

Ernesto C. 
Rating:
5.0

Nothing

SHONDAYEA W. 
Rating:
1.0

The rate is ridiculous my rental was 80 plus tax 97 that crazy

Luis F. 
Rating:
5.0

Customer did not leave a comment.

Jahiro S. 
Rating:
4.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Melissa H. 
Rating:
1.0

Customers service is not friendly. Charged me for gas when I filled tank to same quarter of a tank I got the truck at from the start . He stated it was more of a quarter of a tank was very rude even wen I tried to show him a video i took of how It was when I first got in the uhaul . I then saw I got charge for a extra 1gallon of gas . I will never rent a uhaul at that location again .

Marco P. 
Rating:
1.0

It was Saturday with this corona situation with no different weekend and week day I usually rent from the uhaul location but this time I chose the location and usually I pay 99 cent a mile so I moved to Hamburg and rented a truck for couple hours and drive it 175 miles and got charged 428 bucks Was really not fair Cause it supppose to be 99 cent a mile So please consider refund me with the difference My number is +19738008963 Ashraf Saleh

Ashraf S. 
Rating:
1.0

Customer did not leave a comment.

Alexander H. 
Rating:
5.0

Customer did not leave a comment.

Mahmoud E. 
Rating:
5.0

Everything is ok

williams D. 
Rating:
3.0

Customer did not leave a comment.

Tamara P. 
Rating:
3.0

It took about 20 minutes for the truck to get checked out to us. Then when we were trying to leave a homeless man kept asking us for money.

Anna C. 
Rating:
2.0

They tried to charge me $$ for scratches on vehicle, which was already there. Meaning they do not know how the truck condition is. Charging money someone who never did it. else. Let go the person who did it.

Mohammed R. 
Rating:
5.0

Customer did not leave a comment.

Pearl C. 
Rating:
3.0

Customer did not leave a comment.

Andrew M. 
Rating:
1.0

I spent 40 minutes in the location after having a reservation for them to figure out how to work the system. They called someone on the phone several times for help. After I dropped the truck off n he checked it and confirmed everything was fine I get a call from the store saying I owe more money after closing out my reservation. I received a bill through my email l, which I have never before, if anything was wrong it would all be on one bill with the reservation. I will never use the location again.

Latisha D. 
Rating:
5.0

Customer did not leave a comment.

Marisol B. 
Rating:
4.0

Customer did not leave a comment.

Dary Nangelly T. 
Rating:
1.0

Way better customer service! Waited over 2 hours to get a simple pick up that had already been pre ordered online.

Nelson G. 
Rating:
1.0

the store representatives were rude, they closed their ups location early, and I was charged an extra day for my rental because there was no key drop box.

sallyann F. 
Rating:
5.0

Everything is excellent everything is OK very good be able to deal with

Ahmad I. 
Rating:
5.0

Great and Awesome ?? always

OBIORAH E. 
Rating:
4.0

Customer did not leave a comment.

Erwin M. 
Rating:
5.0

Just keep up like that

Adnan J. 
Rating:
5.0

All is excellent!!!

OBIORAH E. 
Rating:
3.0

I received no receipt. I did not get the $25 off for cleaning the truck. I rented the truck for 3 days. I turned it in less than 24 hours. I received no credit for this. I wanted a van, I got a 10' box truck. Was told we don't like to use the Vans for one way trips. Not a very happy customer.

Alan F. 
Rating:
4.0

Customer did not leave a comment.

deborah N. 
Rating:
3.0

Customer did not leave a comment.

Miguel V. 
Rating:
1.0

Where scary location with rift raft, drunk hanging around the station where we went.

Martin W. 
Rating:
3.0

Customer did not leave a comment.

alyce M. 
Rating:
2.0

Was in wayne NJ they told me the closest uhaul for a tow dolly was 40 min away in tuxedo ny So I drove up there only to find out they did not have one available. I called back and they told me the nearest one from there was in Paterson New Jersey..... Which was only 10 minutes away from my starting location and wayno Jersey. Unbelievable!

william Z. 
Rating:
2.0

This location was not close to my home. Big pain driving around in downtown Patterson. Location @ convenience store meant that I had to wait for the guy to check out other people buying drinks and smokes. Nothing to do with this location, but this was the third location I was told to p/u the trailer in just 24 hours. Quite a pain.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

walton R. 
Rating:
5.0

No issues, surprisingly easy pick up and good polite service.

Stephen Z. 
Rating:
1.0

Customer did not leave a comment.

Rebecca B. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
1.0

Customer did not leave a comment.

Shontell S. 
No reviews have been submitted for this location.

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