Customer Reviews for Citizen Storage Fenton South LLC
(Distribuidor de U-Haul del vecindario)

519 comentarios

3144 Copper Ave   Fenton, MI 48430

(810) 714-0458

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 5 p. m.
  • Sáb.: 10 a. m. - 4 p. m.
  • Dom.: 11 a. m. - 2 p. m.

Servicios en esta ubicación:

Contáctanos

(810) 714-0458

3144 Copper Ave
Fenton, MI 48430

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 5 p. m.
  • Sáb.: 10 a. m. - 4 p. m.
  • Dom.: 11 a. m. - 2 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Great customer service !

Kelly P. 
Clasificación:
5.0

Great customer service!

jeanne E. 
Clasificación:
5.0

Employee was very helpful.

Robert C. 
Clasificación:
5.0

Trash left in cab of truck. NO AIR CONDITIONING!!!!!

Mathew R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy L. 
Clasificación:
4.0

El cliente no dejó un comentario.

LOU ANN D. 
Clasificación:
4.0

We had a wonderful experience renting a U-Haul truck from Kenn at Citizen Storage Fenton South. We plan on always renting the U-Haul trucks from this location....it's the best and many thanks to Kenn!!!

LAURIE LYNN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

John P. 
Clasificación:
5.0

The exact opposite of my truck pickup. Kenn was more than helpful and would recommend him to anyone in need of storage of facilitation of it.

Paul G. 
Clasificación:
2.0

My need was fulfilled. However, I have not ever rented a vehicle and did not realize the mileage charge was not covering the fuel. I would have filled the tank to return if that had been mentioned. Also, the service help told me to put my car behind the storage facility gate and I could drop off my truck and the gate would be left open. The gate was not left open. I waited for close to 40 minutes for her to return, I was lucky a storage customer opened that gate and I was able to leave. It was not explained to me that when you put your keys in the overnight drop box, there is nothing logging that you returned to the truck. So the computer could be charging you late fee's without your knowledge. Again, my need was fulfilled, the service was fine. There are little details in the fine print it is important to read. I was not charged anything extra. I would use the location again. The van I used was fantastic for the need. I will be smarter about pick up and drop off's next time and fill the tank for the fuel used.

Jessica T. 
Clasificación:
1.0

This experience was terrible. We had an 8:00pm 24/7 pick-up. We get there at 8, do everything through the website and never got the text code for the lockbox. We call customer service and it is 40-50 min hold. We held for an hour and 7 min before we decided to go home and forget it. We then got through to someone 2 hours later who then sent the code. We didn't have the dolly we paid for in the truck. Worst experience and such an inconvenience and waste of time

Eric P. 
Clasificación:
4.0

Second driver link didn't work. They added insurance without asking.

Dan D. 
Clasificación:
5.0

Nothing. The entire experience was simple and efficient. Highly recommend!

Richard R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha M. 
Clasificación:
4.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

Ken at rhe Fenton Uhaul does an over the top service with his rentals. He is aways helpful and accommodating. Ken possesses a can - do attitude. I recommend Fenton Uhaul to all friends and family. Great Job Ken!

LYNNETTE MARIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Calvin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE R. 
Clasificación:
5.0

Overall experience was good. Equipment was ready and service was fast and friendly. Inside of trailer was a little dusty and wet, from recent rain, but was easily cleaned before loading and was not an issue.

Dale D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew W. 
Clasificación:
5.0

This location is amazing, the truck was so clean and brand new. I needed the truck for 2 days not a problem every where else I had to request it and maybe or maybe not but here this guy said no problem and if I had any questions or needed anything just call me. That right there has me set on this location for future needs. He will be the first I call when I need to rent equipment again. Thanks so much for making my move so much easier was stressed out my mind but you made it go easy and had no worries. Truck drove like a dream you can tell they put a lot of pride in there equipment.

Shawn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Graham H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey T. 
Clasificación:
5.0

Ken was awesome! Super helpful and very knowledgeable about moving and storage needs.

Melissa M. 
Clasificación:
2.0

Will be good if the return location staff reply or call back. Will be good if U-Haul national contacts are knowledgeable abput return protocols at specific locations. We had to guess and thankfully the return process was smooth.

PRASANNA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
4.0

Loved that we could drop the trailer off when we were ready. Only problem was that I couldn't take pictures using the app on my phone.

Cam B. 
Clasificación:
5.0

This was not the location that I asked for I made my reservation months in advance.

Thomas Q. 
Clasificación:
1.0

Agent claimed and marked the contract as the tank was full. It was 3/4 full. He told me that if it was filled when I returned it, I would get charged. Uhaul owes me money back from the extra $15 I put in gas.

Jeff W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

Gosh. No thoughts for improvement. Ken Mercier and Xylena Redmond both provide amazing customer service. I am very thankful for their care and helpfulness.

Kathleen L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna W. 
Clasificación:
1.0

$29.95 but then an additional $20 for something..?? Then I thought 29 CENTS per mile.. No!! 99 cents per mile!!! Not at all what I expected!! Will not rent from U Haul again!!!

deborah R. 
Clasificación:
3.0

Still waiting for my cash back from the reservation guarantee. Don't charge $75 for LITERALLY 2 gallons of gas.

alexis G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James O. 
Clasificación:
4.0

Easy to reserve online. People at location were great. I was on the road fast. My go to for quick, no hassle trailers.

Joe G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
3.0

Parking was limited trucks lining driveway No place to turnaround

Douglas H. 
Clasificación:
5.0

It was great.

Jadwiga R. 
Clasificación:
5.0

This was a great experience, great customer service and a nice u haul van for our move. Highly recommend!!

Brandy H. 
Clasificación:
5.0

Ken at the Copper Avenue location was a life saver!!! I had a reservation at the Leroy Street location originally and I showed up early hoping to possibly check in early but NOBODY ever showed up! I called 4 times trying to find out what was going on! My last phone call in they suggested I go to the Copper Avenue location. I am so happy with the service I received from Ken. I had 4 men on the clock waiting to help me move. Ken quickly and very apologetically helped me out. He was very busy but got me on the road very quickly! My suggestion would be to get some extra help for this location! It looked like the gentleman there, Ken, was running the whole show by himself. He did an exceptional job but was running from one location all the way back to the office because there was no receptionist at the desk. Will definitely be going back to this location in the future because of the EXCEPTIONAL SERVICE!!!

Becky J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth W. 
Clasificación:
2.0

Office locked during business hours so I started dropping the trailer in the after hours spot. A women came roaring up in a jeep and started yelling at me, I had no idea who she was. Then she said that she works there and I can't drop the trailer there because she had no way to move it. I told her the office was locked and the gate was closed. She pointed to the exit with a large ‘DO NOT ENTER' sign and said I should have taken the trailer in that way and put it with the rest. No thanks! Would avoid this location at all costs in the future. Worst customer service I have seen in a very long time.

Jeff S. 
Clasificación:
5.0

El cliente no dejó un comentario.

steve E. 
Clasificación:
5.0

Great value and great service. Easy pick up and drop off. Conveniently close by.

Joe G. 
Clasificación:
5.0

Kenn offered prompt & excellent customer service!!

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

Truck had broken wipers and was out of windshield washer solvent. Didn't make trip as easy as it could have been.

CHRISTOPHER BRYA U. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN SCOTT G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD JOSEPH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY ANN B. 
Clasificación:
5.0

Quick and professional!

TIMOTHY ALAN C. 
Clasificación:
3.0

Person behind the counter was very courteous and helpful.

ROBIN ANDREW V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES RONALD W. 
Clasificación:
5.0

Very helpful, kind and professional customer service.

Peter N. 
Clasificación:
5.0

I arrived 5 minutes before closing and Ken was polite and very helpful, I was NOT rushed at all, appreciate the service.

Ronald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROL SUE S. 
Clasificación:
5.0

Ken at this site was very helpful and nice. It's so refreshing to have a personable person help you out. He went above and beyond! Thanks Ken!

MARCIE LYNN G. 
Clasificación:
1.0

Took me over a hour to get my rental trailer. When I went to return it they closed early and never explained to me when I picked it up how to return online in the event they were closed.

Corey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT DANIEL E. 
Clasificación:
5.0

Ken who assisted me was prompt, helpful and courteous.

Thomas G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GRAHAM ALLAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIE HELEN S. 
Clasificación:
5.0

Kenn was an excellent agent to deal with. He went beyond what I needed. Thank you so much, Kenn!

Rosemary C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY WAYNE G. 
Clasificación:
5.0

Very easy to work with. Both times I needed to call to ask questions, the employees I spoke with were very helpful and polite.

NICHOLAS ANDREW B. 
Clasificación:
5.0

Ken was extremely helpful and easy to talk to. I will continue to use this uhaul location as every experience has been exceptional.

Michael A. 
Clasificación:
3.0

If person asking about rental is new it would be nice if someone could explained how it all works before coming to pick up truck.

DALE JAMES S. 
Clasificación:
3.0

The Tow Dolly I rented was in terrible condition. The straps were frayed on the ends and difficult to insert in the slotted openings. The ratchet for locking the straps was old and rusted. The locking apparatus for the ramps was difficult to operate. One ramp was loose and needed a shim to hold it in place. I drive to Florida every Winter, driving down in my truck, flying home and returning to Florida with my wife in her car. I thought this year I'd rent your equipment and make only one drive to Florida.. NEVER AGAIN.

Donald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW DOUGLAS S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bradley A. 
Clasificación:
3.0

The Uhaul representative was not friendly, and essentially challenged every statement i made. I don't expect that I'm necessarily correct but i do expect to be treated civilly. This was not the case.

JASON MATTHEW U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis W. 
Clasificación:
4.0

El cliente no dejó un comentario.

KORY ALLEN K. 
Clasificación:
5.0

The vehicle we reserved was not available when we arrived for pickup but they set us up with a comparable/larger one for the same price and were very easy/flexible to work with. I would recommend this location to others and definitely return for future truck rental needs.

Erica C. 
Clasificación:
5.0

Outside of trailer was dirty from having been muddy at one point.

Robert K. 
Clasificación:
5.0

I specifically came back to this location because they treat me well as a customer. Helped shift on the fly to take care of my needs. I think they could be even better if they could get some extra staff. There are plenty of opportunities to be more efficient having one person able to handle outside issues and one person work the desk. Overall, your staff is great, but customers could benefit with you having 2 people on staff at this location

Andrew C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kim G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAYLAN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick C. 
Clasificación:
5.0

Ken is fabulous. He works very hard to make sure everything goes smoothly and efficiently. I can't imagine ever renting from a different location. Gracias.

KATHLEEN LOUISE L. 
Clasificación:
5.0

I was very happy with the service

Camilla P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard J. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES F B. 
Clasificación:
5.0

This location was awesome

PAMELA ROSE K. 
Clasificación:
5.0

Nothing perfect

Cheryl J. 
Clasificación:
4.0

The area to drop off trailers said no entry. It was confusing. Better signage would help

Abby D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Malinda S. 
Clasificación:
5.0

Very friendly service! We had a delay getting our vehicle due to someone not returning it on time but they were able to accommodate us on the following day and were very pleasant to deal with.

KIRSTIN JOLENE T. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM G. 
Clasificación:
5.0

Great overall experience. Thank you

Jason D. 
Clasificación:
5.0

Ken was incredibly helpful. He made the whole experience stress-free. I will definitely be returning. It is a wonderful option to have a van available. Thanks.

KATHLEEN LOUISE L. 
Clasificación:
3.0

The location was conveniently located but the U Haul vehicles were parked in the entry way not allowing easy access to drop off our u haul rental

CAMERON JOHN W. 
Clasificación:
3.0

Well you can try to make a trailer available in the city that they in ! I live in in Flint Mi and had to pick up the trailer in Lake Fenton ! After the move I had to drive back to Lake Fenton to return it . When there was a u haul 10 mins away. Was a Incovience!

KEVIN ALLEN R. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

Volver
arriba