The mobile experience is horrible. It does not work. There is no reason to expect that a person has their passport or lease agreement on them, or would give their bosses phone number for personal activities. The keys and blankets also weren't in the van so I had to go inside anyways.CORI K.
Customer Reviews for Citadel Storage
(U-Haul Neighborhood Dealer)
Cincinnati, OH 45213
Services at this Location:
- Mon-Fri: 9:30 am - 5 pm
- Sat: 10 am - 4 pm
- Sun: 1 pm - 4 pm
Special Operating Hours
- 12/2/2021: 10:30 am - 5:00 pm
- 12/24/2021 - 12/26/2021: Closed
- 12/31/2021 - 1/1/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.CLARENCE T.
Customer did not leave a comment.Robert S.
NoneANDREW JOSEPH J.
Had a Uhaul booked at a different location and was told they did not have a truck available for me. I do not understand how i was able to reserve a truck that was not available. Luckily, Uhaul found another truck nearby. However, that location was hesitant to allow me to rent it for the afternoon because they needed it for the next day. We used it for 3 hours and returned it on time. If trucks are not available, do not allow customers to reserve them. My schedule was flexible, but other people's might not be. I will be hesitant to reserve another Uhaul again in the future and will probably consider other truck rentals.RYAN G.
It was quick and simple. I have rented from this location over 4 times now and keep going back.GARY D.
Truthfully, the mirrors on the UHAUL were not easily adjustable and could not be adjusted to a safe position. (Had multiple people - including two engineers - try to adjust with no avail). Very unsafe vehicle. Also the driver door would only shut if I used every ounce of force in my body to slam it. That seemed abnormal. Overall BAD experience with this particular truck. The storage/equipment place and staff were very clean and polite. Not their fault.MADISON S.
Make sure all lights are functioning.Kevin P.
I made a reservation ahead of time. I go to pick up the truck....-was told they didn't have the truck at the location. I needed to go to seven hills location. No phone call to tell me my pick up location was different. I drive to seven hills location .....truck wasn't returned by renter. then had to drive to Norwood to get truck. All the hassle I went through....I expected some kind of discount but of course "NO".ANGELA M.
HAVE DOLLIES. HAVE STAFF ON SITE. U-Haul did not support me when return via website did not work.Alex L.
JP is an excellent sales associate, and went above & beyond providing the best service!JULIE G.
Customer did not leave a comment.JULIE G.
Customer did not leave a comment.DAVID M.
Keep up the good work I mean I have no issues with anything thus farJACQUELINE S.
Customer did not leave a comment.Andrew M.
Very courteous and efficient agent. I appreciated his help.LAWRENCE S.
Customer did not leave a comment.JANINE A.
Customer did not leave a comment.AARON K.
Customer did not leave a comment.MARK C.
Customer did not leave a comment.Eva L.
The inside of the truck smelled like a funeral home so maybe some air freshenersCaitlin J.
Easily, seamless, very professional.Kaitlyn R.
Customer did not leave a comment.Caleb B.
how to turn in the vehicle and keys was not included in the in-person interview. No one is at the site after 6pm. online instructions were provided but it took awhile to figure them out. A detailed cheap sheet at the time of registration concerning how to return everything would be nice.MARIA D.
This does not only apply to the above location but overall at a few. The vans always seem to be really dusty inside and sometimes dried mud or dirt. I always sweep or vacuum the inside and I always have the urge to spray off the outside when I rent one. It's not horrible bad, and maybe I'm just a clean freak. I appreciate the service very much.Jeffrey G.
The dashboard and cup holder area was nasty and not well cleaned. The windshield wiper was also broken and needs repair. This should have been taken care of before the rental period.Daniel B.
Truck was not in good condition. Driver door was very hard to close. The check engine light was on, and the cab was dirty.Matt T.
Customer did not leave a comment.Doug S.
Customer did not leave a comment.FRANCES G.
Customer did not leave a comment.KARLENE J.
Customer did not leave a comment.CHRISTIAN D.
Quick, friendly process.FRANCES G.
Furniture pads were not included in the u-haul truck.Benjamin K.
From the beginning the worker seemed out out and annoyed. The truck had a cracked mirror, was dirty, and the transmission kept slipping. We got back again the guy seemed annoyed, told us we were good then I got charge extra money. I will not rent from there again.REBECCA L.
Customer did not leave a comment.Bonnie H.
Sales representative was very rude and not helpful at all...racist. I received a dolly but no ramp on the truck that I rented, which made the dolly useless. Very unprofessional this particular location need to have less of their racist feeling at work in order to have more of a professional setting.TRICIA W.
Customer did not leave a comment.MICHAEL M.
Best experience of customer service ever renting a U-Haul perfect location for the area , mile rates were a bit high because of it being a week end rate, we didn't have far to go any how so that helped with them being so close, No hassle experience good customer service and reasonable.Felipe A.
Customer did not leave a comment.BONNIE H.
I reserved a car hauler at my local U-Haul branch, five minutes from my house. The reservation was transferred and I spent an hour driving to and from to pick it up. Then, another hour to drop it off. Very inconvenient for the consumer. When I reserved the trailer, The employee at the desk was less than friendly. The ratchet for the wheel straps on the trailer were nearly seized up from not being lubricated. It took a lot more effort to operate them. I picked up the trailer at 20 minutes after two for four days. I was told it had to be returned by 2 o'clock on the fourth day. That's 20 minutes that I paid for that I did not get to use without paying for an extra day late fee. I also felt that the rental per day was over priced. I made it clear to the employees that I spoke with that I will not ever be using U-Haul again. Then, when I returned it, I patiently waited in line and the employee let someone cut in front of me. How rude and unprofessional. I have used U-Haul many many times over the years and I have never found customer service to be at the top of their list.Philip B.
I wouldn't use Uhaul again with a gun to my head.Jay S.
Customer did not leave a comment.KELLY O.
Customer did not leave a comment.DASHICKA Y.
Customer did not leave a comment.MICHELE N.
It rained heavily - one corner of the truck leaked into Mom's attic. For your radar.Kevin D.
Very simple, the man who checked us in was very helpful.CAROL F.
Customer did not leave a comment.Patti S.
Changed my 9' cargo van to a 10' truck without telling me! When I got there, I couldn't get ahold of anyone to get it fixed, and had to take the truck, which was not what I wanted, or what I reserved!Rachel L.
Customer did not leave a comment.Jennifer M.
Customer did not leave a comment.Jonathan S.
Customer did not leave a comment.Zoe T.
I do have a problem!! I put the fuel back in the vechile and was still charged. I'm confused!! Not happy about that.MARGARET G.
Drop off after hours requirements are exhaustingTimothy G.
Customer did not leave a comment.TEK P.
Customer did not leave a comment.ANNETTE M.
Absolutely horrible access to uhaul trucks after buisness hours. The process is overly complex and poorly explained prior to picking up the vehicle. I will never rent from Uhaul again.Stephen S.
Prefect on everything. I will be back. By word of mouth is 100% positive Thank you again.PAMELA T.
The truck I rented needs to be taken out of rotation and serviced. The driver door would not fully close and the driver side sun visor fell off while I was driving. I've never rented a bad vehicle from U-Haul. This was a first.ROBERT C.
Customer did not leave a comment.JOSEPH K.
Customer did not leave a comment.ANTHONY B.
Customer did not leave a comment.Sarah R.
I would recommend this location for the help we received. He was fast on getting us out the doorSAMMY S.
Customer did not leave a comment.BRENT S.
Friendly and very quick service!NICHOLAS B.
Customer did not leave a comment.ANGELA D.
Customer did not leave a comment.Wyatt W.
Your prices are much higher than Public Storage so probably I would check them out or recommend friends to Public Storage.SERETTA B.
The service was great but the inside the seating area of the vehicle was not cleaned properly before it is rented out. My husband had to clean it after we picked up the vehicle. Another thing, the wait time to get to a customer service representative was over 46 minutes. Those are the two things that I think need improvement. I will definitely rent again from U-haul when the need arise. Thanks for the service that you offer.ANDREA O.
Customer did not leave a comment.MICHAEL J.
Customer did not leave a comment.ANNETTE S.
Not needing to do the online checkin would be nice. I thought I had to do it so didn't drop off the keys when I brought the truck back originally afterhours.ALEXANDER M.
I had no issues with my rental.TIMOTHY S.
Service representative was very helpful and made the process quick and easy.Kimberly P.
The person who rented the Uhaul was friendly and gave me a chance to use the Uhaul truck til 10:30pm that same day. I got everything moved and really appreciate the fact he did that. Good job and I would recommend them to family & friends.SHIRLEY T.
Not charge $170 to bring the truck to another locationRYAN F.
The app isn't greatBrian T.
Customer did not leave a comment.TRINA L.
Customer did not leave a comment.ALAYNA K.
The employee was excellent!PEGGY B.
Customer did not leave a comment.JOEL T.
Customer did not leave a comment.DEBRA J.
Customer did not leave a comment.TIMOTHY L.
Friendly and efficient group. Equipment was in good order and easily accessible.RICHARD R.
Old Truck bi gas cap, didn't run well... sqeeking breaksDan M.
THE MOBILE WEBSITE WAS A BIT GLITCHYJOSE JONATHAN A.
Customer did not leave a comment.Carl C.
I have 2 pending charges for this rental, please quit over chargingjennifer L.
Very nice people and servicesANGILA C.
Only negative feedback I can give is that there was a used surgical mask left on the dash which was a little gross. Other than that the booking, pick up, and drop off process was so easy and convenientJacob S.
The vehicle was so dirty and smelled so bad. I had to drive with the windows down the entire time just to stand it. The cab was so gross I do not understand how you charge people a cleaning fee if you're not actually cleaning the vehicle. I got charged a cleaning fee for how gross the cab was before I even got in it. I will never rent from this company again. The amount of money I spent for how gross the vehicle was is insane to me.LAUREN A.
Customer did not leave a comment.KEVIN P.
Your associates should throughly explain the return policy, actually the return time. I was charged an extra day of rental because I returned after 4:00 pm. My understanding of the return was that I had to return before the closing time.RICK D.
Customer did not leave a comment.JOHN G.
Customer did not leave a comment.EDMUND C.
I was not informed that the drop off was past business hours and therefore was charged a fee unknowingly. Also, my drop off was late due to being closed and not understanding what to do.JOHN M.
Customer did not leave a comment.Richard D.
I will not go back to this location. I have been renting uhaul for 4 months now on a weekly basis. I have never felt more harassed in my life. If the person working there didn't walk away from me when he did, I was going to politely tell him to get away from me, that's how harassed I felt.DAMIAN F.
Customer did not leave a comment.Julian B.