Jerome gave me and my husband horrible customer service. He refused to return our several phone messages we left. We had returned the truck because it wasn't going to be big enough for us. He didn't refund our $6500 (approx) for not using the truck to drive to TX. It took the area manager, Michael, to finally return our calls and refund our money on 1/17 about 2 weeks later. We are very very very upset with this situation. There's absolutely no reason for a manager like Jerome who's in charge of a uhaul to not return a call or send an email to let us know what is going on and how he's going to handle our situation. We expect uhaul corporation to clear up this matter with us and to ensure that it doesn't happen to others.
sue B.
Customer Reviews for Circle C Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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The place has sporadic hours and does not have a sign when it opens or closes the app is awful doesn't work at all I will never be using U-Haul ever again the best way to improve the place is to get rid of the person who runs it!
Jaden N.Nothing, service was excellent Jerome was very helpful..
Steven N.It would be nice to let the customer know ahead of time that the Van takes E85. We weren't informed and couldn't find a gas station that had it so we were charged the 27 dollars for gas. Disappointed in that. Other than that it was good
Zachary C.Everything was perfect! Thank you Jerome for everything!
sheila H.Mark was a great help.
Duane H.There was one spot for my trailer on the backside, I almost did not find it.
Ted G.Extraordinario servicio al cliente
MIGUEL M.Friendly, very easy, and convenient! The store manager or clerk was very nice and explained everything throughly. Give him a raise
JIM D.Mark was great, very helpful
WARREN N.I have rented many trailers at this location and received great assistance each time.
BENJAMIN B.The trailer we rented had a flat tire when we reached our location. It took one hour for the repair person to arrive and he had to change two tires because there was something wrong with another one. My time was wasted and I was very upset. This location needs to take better care of their equipment and check their equipment before letting it go off of their lot.
Mayuri D.Customer service very professional…
NORBERTO P.Nice family run business customer focused
MATTHEW S.My first experience renting Uhaul. Will definitely return business, when I need it. Thank you, so much.
MANNY D.very easy Pick up location was great
jerome H.I had a great experience with the team at Circle C Storage. They answered all of my questions and were able to add an additional day to my rental when some changes with my schedule happened. I would highly recommend them!
KATRINA F.Very friendly and quick.
JAY T.I reserved the trailer for pickup at the Garden Grove location. I had to go to three different locations before being able to pickup my trailer. It was a huge hassle.
DAVID R.Friendly and helpful, easy check in and drop off
SHANNON N.The only real problem with this location, is the location. I've lived in the area for over 30 years. I didn't even know it was there. The associates working this location were exemplary. Mark and Jerome were great to deal with. Thank you for such an easy rental. The real difficulty was the UHaul phone system. When I had a question or an issue where I needed to speak with the closest store, I couldn't get through to speak with them. It was faster to drive/ tow down to the store and ask for help. Your company phone system needs to be revamped. Oh I forgot the lady that helped me get the reservation was awesome too. But when she sent me for technical help... the phone system put me on hold for 45 minutes. After that I just hung up.
HENRY S.Jerome was super friendly and helpful to me and all the guests at this busy location. Great experience! Will be back.
Brandon G.Wasn't happy to have my pickup location changed to a more distant Uhaul.
gordon R.Clean the fish tank!
PAUL S.With a reservation, I ended up standing in line for over an hour. Understaffed and ended up late the remainder of the moving day.
MATTHEW P.Very strange experience at this location. Very short hours. I got a call about an hour before my reservation time with the location manager saying that they were closing in an hour- that was 2pm on a Tuesday. He didn't explain why nor give me any notice. I had ordered a moving dolly with the cargo van to rent. He shrugged that off and said that doesn't have any and and hasn't had them for a long time. Then, upon the rental return because he closed up shop early. We had to deal with the after hours return. What a nightmare. We tried 2 different browsers, enabled share location, tired it in the app, and none of it worked. We then tried calling UHaul phone support. Waited on hold for 20+ minutes - no one ever answered. I just put the keys in the slot and left a message for the location manager. Just an awful experience.
Karin S.My comments are not specifically toward the location but the Uhaul app experience, which I relied on. It was horrible, buggy (photos would not upload, and I could not return the truck using the app), and cumbersome. Also, the lock was also difficult to get opened at the location.
Bradley Z.The location is average but both gentlemen are above and beyond helpful. Great customer service.
KRISTINE E.Late. Didn't have dolly or blankets. Still charged me full price
Scott C.No one there to greet you. You have to call a phone number for someone can assist you. He didn't compensate the extra gas that was not my fault.
NATALIE B.Clean and organize the office, it's very untidy
Benjamin B.Nothing! after making an online reservation on Thursday with the Tustin location and not hearing back from the regional scheduling, I called the scheduling people and they referred me to Orange location based on availability. Staff was super helpful and friendly. They turned around a not so great experience! THANK YOU
Heidi M.Great customer service! Highly recommend this location!
Stephen H.Mark hooked me up well - good work
Chris G.All u-haul facilities should be this friendly, helpful courteous, professional as this one! I will use this location every time going forward!!!
JOHN M.Luckily there was an open spot for us to park. The location looks very tight with not much room for returns.
Elikisoni L.This location didn't have any furniture pads which are needed for moving things.
DAVID K.Great job.
Anthony M.Clean the vans. The mirrors were greasy and the wheel was dirty. I had to wipe these items to clean them.
Rajin S.Keep it up.
HERMENEGILDO C.The check in and check out processes were horrible. Was charged twice for my rental deposit. The vehicle was great but everything else was Just a cluster of an experience.
Martin M.I've rented many U-haul trucks of the years, and this was the easiest and quickest it's ever been done. U-haul has been awesome in rolling with the punches of this COVID pandemic. Thanks U-haul!
SONIA M.I have been renting Uhaul trucks and trailers for over 30 years. Mark is by far the best Uhaul person I have ever dealt with in so many ways. Nice, thoughtful and instructive.
LANCE J.The only thing that was frustrating was the parking. When I dropped the truck off at 4:30, there was literally no parking. I wasn't sure where to park and not block any entrances. Otherwise, I love this location!! Awesome customer service.
Stephanie P.Mark was very helpful even under the pressure of being the only employee on-site with multiple people waiting for assistance. He managed rush of customers professionally.
BRAD F.The guy at the desk was great, and the truck was fine. But they charged me double the rate for no reason, and added a $20 after-hours fee for no reason. I have contacted them twice about this with no response and am planning to flag it as a fraudulent charge on my credit card. I don't know why they have to try to scam people like this, and do not blame the operator of this location for this incredibly annoying situation.
RICHARD E.Great experience, and friendly service too.
Scott P.No lie to customers about the gas used. They took advantage of me when I went to return the truck and charged me for not refueling the truck when I returned it with more gas than I took it out. Very disappointed with the service.
victor N.It was an all around good experience. Thank you.
Fred P.Great people and great service.
Danny W.All I got to say is……..Amazing customer service!
MELCHOR G.When I returned the truck after hours, I disputed the mileage that was calculated. There was no effort from the location to work with me on the dispute. I left three voicemails over the course of a week and got no response. The lack of customer service is unsettling.
CAMERON A.The two gentlemen at this Orange location were very nice and very helpful. I picked up the truck at 11:30am, it was parked in front and ready to go when I arrived. The manager told me that my check in time at drop off was 10:00am with 120 miles. Would recommend this location.
MICHELLE S.