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Was unable to complete the off-hours truck return due to problem with system. Left a message for the employee that helped me with reservations (Mark), and he took care of it for me. Very helpful. No complaints!
Trailer lights did not work and I did not realize until I got home. Had to find and fix the problem ( blown fuse on truck)
Of all the U-Haul experiences we've had (over 15 moves in 30 years), the rental experience here (particularly the operator Jerome) has been stellar. If I need to rent, I come here first.
I left my phone case in the car and they never gave it back. I called and called and no one answered
Online reservation & Check-In made it very quick to pick up and drop off.
We came to return equipment at 445 location to close at 5. No one was there at 445 and doors locked . We parked our equipment and left . At 8 pm we got a notice that we need to return and we had to be at location or we will be charged . We were extremely upset as we were at an important dinner . We left dinner to go outside to call and explained . This was unacceptable practice to make client feels like they did something wrong . It was a waste of time and to be upset in the middle of a fancy dinner . Please review your policies and procedures and not let another person experience this nonsense . Thank you
Great amazing service!
Mark was nice, but he didn't have blankets even though I reserved them and didn't seem to care that he didn't have any. He mentioned to check and make sure everything looked good, but I got home and realized I didn't have the dolly. Again, I'll take some responsibility because I didn't check, but normally, the employees I've experienced in the past walk through with me. He was also on the phone for a while when I walked in handling some business that seemed to be important, but it was just a little unprofessional. I was also charged for two cycles because I turned it in after hours. This was at 4:30pm and Sundays are earlier days. That's sort of a bummer because I used it for less than a full day but got charged for two. I already tried to handle it via chat. We'll see if the refund gets approved.
The guys were very helpful and took care of business quick.
I didn't even have a chance to get out of my returned rental truck when I was approached to help me get "checked out" and on my way. Super friendly and proactive.
Great service. Thank you ??
I love this place much better than others locations
Awesome
Excellent customer service and one of the best rental experiences I have had. I will be recommending to anyone who has the need for their services.
Excellent service. friendly and knowledgeable staff.
The staff is very friendly and accommodating. Will always use this location.
It was difficult to go on the website for the trailer return portion kept saying cannot share location after I had allowed location sharing
The guy that I had a transaction with was very nice and straight-forward. In and out and onto moving our stuff! I’ve found my go-to U-haul store! Thank you!
Excellent service. Freindly staff. Easy location to access.
Jerome made moving a lot more manageable
Keep up the great work.
Jerome is the best, on several different levels. I would recommend him for all your moving or truck rental needs!
The service at the pickup location was excellent. The only difficult thing was the onlline check-in and trying to verify the tongue loads of my hitch.
The office could use a bit of a facelift, but the office manager was excellent and very helpful.
I appreciate an independent dealer because being a small business owner we work harder at customer service. We know word of mouth is this best form of customer service
The employee, Jerome, was outstanding. One of the most helpful guys I have ever encountered. I really want to stress how helpful he was, both with setting up the truck but also very helpful in loading our car on the car trailer. And not only helpful but really friendly. Again, an excellent employee.
site is unclear for navigating where to park or how to enter complex which can be a challenge when driving a large truck with trailer attached.
The guy that helped us was by far the best person I’ve ever dealt with at any vehicle rental place ever. I’m sorry I didn’t remember his name. The service was spot on!
Great!!!!
No one was there to help with the trailer and I got there at 3:30 pm fortunately two young men came and helped I am an 85 year old disabled vet and could not do it
Both guys who work there were friendly and made me feel at ease with the rental. Good place to go and will definitely use them again
Great
Love these guys! They are efficient
Not one person there closed also not the location I picked for drop off and funny thing I guess you thought helpful to make trailer go one place and truck another 24 miles apart THANKS AGAIN I WOULD NOT RECOMMEND YOUR COMPANY TO ANYONE. I have called 3 times asked to have someone from your company call me about everything that was not ok . Guess what not one call from anyone. I had your trailer for less than 2 hours and your truck for 6 Hours you cost $167 dollars without the gas I had to buy to go to all the places you decided to send us to at the last min. My mom died I set this up days in advance just ridiculous and the concern you have for your customers is a joke. A family member of mine is moving they asked how it was they are going to use penske . Just amazed how many people I talked to that were so unhelpful and how much management can't be bothered. We are moving in.less than a month and I would never use you again THANKS FOR THE HELP AND CONCERN.
Great service, friendly and helpful.
Jerome is awesome!
Dropped the trailer off after hours but there was no problem with doing that. There was room to leave the trailer.
Mark was awesome. I called on the 1st of the month om a Sunday desperate for a trailer that day. He was patient and accommodating. Mark plutonium returned my call when he was done with multiple customers and was able to rent me exactly the equipment i needed. All employees that were working on 9/1/19 were friendly and had an amazingly upbeat and positive attitude considering they didn't have a chance to breath on a crazy holiday weekend.
Location personnel were friendly and helpful.
I forget the guys name, but he was extremely friendly and helpful.
Jerome provided amazing customer service, going so far as to ensure my car was properly hooked up to the trailer including electrical connections.
awesome as always
Awesome experience. No problems. Office guy was a pleasure to deal with. Was a easy pick up and drop off. Thank you. We will be back. Referral to all our friends and family.
Jerome at Circle C Storage in Orange, CA was incredible. He was professional, courteous, and went above and beyond to ensure that we were well taken care of. He truly made this rental experience a positive one. Thank you, Jerome!
Jerome at Circle C Storage was personable & very helpful, taking the time to go over the process for hooking up the tow-dolly to the truck & letting me know that I could call him if I had any questions or problems during our trip.
Especially the drop off. The guys was super helpful and nice.
faster computer service on sunday. but it was fine
Great service. Quick and easy. 100% satisfied !!
We loved the great customer service~
The staff was friendly and very helpful. Will definitely use them again.
The employees at the location were super nice and friendly and just great!
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