Customer Reviews for Chevelles Auto Sales
(U-Haul Neighborhood Dealer)

Rating:

5.0

Initially I had trouble getting the app to work while checking in. When trying to start the pickup process, the app just kept bring me back to the home page. Seemed intuitive but the software wasn’t working. Finally called your main number and someone walked me through it. I bet I’m not the only one who has experienced this. Aside from that, everything went great.

Rating:

5.0

Everything was fine! Thank you.

Rating:

3.0

The truck i rented was muddy on the floor boards and didn’t run great do not contact me about this

Rating:

3.0

I paid for a utility dolly but was not provided one.

Rating:

3.0

The equipment yard was clean and well organized. The staff was very helpful and friendly, though their office was not as tidy as others, it served me well.

Rating:

1.0

There was no one at the location even though the hours online said they should be open.

Rating:

5.0

Very nice family runs this location. Will gladly recommend and use them again.

Rating:

1.0

Not as advertised. Uhaul rep was not there. I was just told to drop off keys and that I would get an email the next day.

Rating:

5.0

This was a drop-off after hours. Once I took all the pictures through the uhaul app I was able to just drop the truck key in the key drop-off box so I can't say about clean and inviting or personnel helpfulness. I highly recommend uhaul in the future!!!

Rating:

1.0

Charge for gas when I return the vehicle with the same amount actually they were more miles on the dash to empty then when I rented the vehicle so I actually returned it with a few gallons more but yet they charge me for 3 gallons. The place was absolutely look like a junkyard where I return the vehicle too. I would never recommend this business, nor U-Haul to anyone I would gladly tell everyone I know never ever use U-Haul.

Rating:

5.0

Part of interior holding area disconnected from trailer body and not useable. Agent took pictures. Overall, very satisfied with checkout and checking in!

Rating:

2.0

AC did not work for most of the trip through the desert. And the staff were not in office at appointed hour at all.

Rating:

2.0

Uhaul smelt do badly inside. Cat urine. Clearly wasn’t cleaned prior to getting it. The auto place I picked it up from was a very old and not well maintained place. Nice woman and her kid-just overall poor condition

Rating:

5.0

Everything was Great 👍

Rating:

5.0

Easy to pick up there

Rating:

5.0

Friendly and efficient customer service.

Rating:

1.0

Terrible service. On the first vehicle, there was no gas (on E) and someone living in the back of the uhaul with the scent of smoke. I was able to switch it out for a larger uhaul, that the check engine light was on. Extremely unprofessional, dirty site.

Rating:

1.0

gas tank on empty, when app wouldn't work for confirmation, got sent to 4 different people, the last of which was rude. no one at a physical location and the person that was there didn't work with uhaul yet he was the most helpful. will never do mobile pick up again.

Rating:

3.0

The truck’s fuel tank was empty — yet the contract claimed 1/4 tank. Had to complain and follow up with email to correct.

Rating:

5.0

Don’t rent worn out trucks.

Rating:

5.0

Thank you

Rating:

3.0

Instructions for drop off needed to be more clear.

Rating:

5.0

simple quick and easy, trailer worked great

Rating:

5.0

The equipment was the cleanest that I had ever rented.

Rating:

1.0

Parking is horrible. Can't park where U-Haul tells you to leave the truck or they will charge you. Have to park at the post office where you see this locations other U-Haul equipment.

Rating:

5.0

Great customer service.

Rating:

5.0

Chevelle & her father were awesome help when I arrived to drop off the trailer. I had called the day before to ask if I could drop it off in Klamath falls because I had a sick child but they worked with me & gave me an extra day at no extra charge so that I could take it to them in Medford. That was a great help & very nice & accommodating of them. A couple days later I got a notice that I owed U-Haul for a late return & I was upset because the extra day was given to me at no extra charge plus I was supposed to get $50 back upon return of the trailer because of the issue with my rental not being available in the first place & I had opted for the rental guarantee option & I hadn’t received that yet. So I sent a message to U-Haul on the bill they sent, there is an option if you are in disagreement of the charges. And a few days later George Logan, the Area Field Manager in Medford called me up & apologized for the bill & fixed it & also refunded my $50. I was very surprised to get a personal call like that & very impressed with U-Haul & Mr. Logan. I would definitely use their services again & recommend them to anyone who is in need of a trailer for moving. Great job U-Haul for having so many awesome employees from Santa Ana, CA all the way to Medford, OR.

Rating:

4.0

I had some problems changing the date on the site and the 1st reservation wasn’t canceled. A little confusing.

Rating:

2.0

Difficult to locate; very crowded lot - difficult to maneuver through; couldn't find the key drop; nobody onsite; charged a $5 cleaning fee even though the truck had been swept and cleaned

Rating:

5.0

The lady who checked me was very nice

Rating:

1.0

The truck was filthy. Windshield was so dirty we had to wash it 3 times before we could really drive it. There was garbage in the cab and there was left behind drug paraphernalia in the back of the truck. I will not rent Uhaul again

Rating:

5.0

Great customer service, everyone was very helpful and ontop of things.

Rating:

1.0

We picked up a truck that was filthy on the inside and (we found out later) was missing the catalytic converter. Not having any experience with what a 20' truck would sound like, drove it to get gas and after filling the tank (this location claims it was 1/2 full but was well below the 1/2 mark) the check engine light went on and we decided we could not drive 5 hours with how very loud it was and with the check engine light on. After calling the pick-up location only 30 minutes later we were told the woman who was in charge of renting the U-Haul trucks was gone for the day (it was during normal business hours on a Friday) and that no one else could help us. We left an urgent message for her that was never returned. Ended up calling corporate U-Haul and they were great. I would NEVER recommend this location.

Rating:

3.0

Poor location for drop off

Rating:

4.0

Very friendly and fast.

Rating:

2.0

My promised 20 percent discount never materialized. I have made multiple calls since with no result.

Rating:

3.0

Staff was excellent very attentive and friendly and had my equipment ready very promptly.

Rating:

5.0

The drivers' seat was broken so it could not be moved back which made it difficult to drive all crunched up. The green 'thing' that held the dolly in place, which we did not need, was broken. We were not charged for it. The customer service person, Chevelle, was very nice, efficient, and helpful.

Rating:

4.0

This was not the drop off location I chose. But she was very nice and understanding.

Rating:

1.0

Uhaul was dirty, had cigarette ash in the cab, the back of the truck smelled like smoke. Did not give me the dolly or shipping blankets I ordered.

Rating:

5.0

Very easy pickup and drop off and the lady in the office was very nice. I have rented at the larger UHaul facility, which was fine, but it was great not to wait in line and get in and out of there in 5 minutes and the location was very convenient for me.

Rating:

1.0

I got caught in a 20 mile washout on interstate 5 and was 6 hours late for my return date. I was charged 99 dollars and told verbatim by a customer service rep at the Beaverton location "Well what do you want me to do about it?". Absurd. Will be hiring movers next time.

Rating:

5.0

At this location nothing chevelle is absolutely the best person I’ve ever dealt with !!!! I love this location! Until I went to this location I hated getting a uhaul , your big one in north Medford is the worst experience ever I will never go back to that site ! Give this lady more funding she definitely knows how to have the best uhaul service she’s wonderful

Rating:

5.0

Chevelle was extremely helpful and accommodating. One of the most trouble-free vehicle rentals I have ever experienced.

Rating:

1.0

No personnel at premises to unhitch rental as was promised by proprietor when I called the day before drop off. Fortunately a non-employee, mechanic, at location offered to assist in unhitching.

Rating:

3.0

Holy smokes, the online check-in procedure on my smart phone was beyond arduous. I didn't understand that there would not be someone there to help. I found myself standing in a blazing hot parking lot for something like 20+ minutes trying to enter all the information. Why not just say up front that I would have been on my own, I could have prepared for it. Truck rental was fine otherwise.

Rating:

4.0

Cleaner equipment then previous ones I’ve been too

Rating:

2.0

The equipment numer was hard to find ND so was the drop box for the key. The truck was clean and worked it it was also clearly very old and its preformce made us a little nervous

Rating:

4.0

They were very friendly and efficient. Both pickup and return were quick and easy.

Rating:

5.0

Chevelle at Chevelle’s Auto does a great job of making sure everything is ready to go! I was so impressed, and so pleased they held my truck even with a delay on my part getting there.

Rating:

5.0

The trailer worked. No issues.

Rating:

1.0

Few minutes early just stood for 30 minutes then a man from across street yells our person was at Drs office. Windshield was bugs galore, topped off tank which took 25.00 so it was not full as she wrote. I believe she charged me twice for insurance. Also the marijuana smell was terrible

Rating:

5.0

Directions where to park the truck. I didn't know if I should park in the front row with other trucks or park near the back since this one needed to be checked after dropping off when the location was closed.

Rating:

4.0

I turned the keys in within 24 hours but was still charged a second day

Rating:

1.0

They way over charged me for gas. I forgot to fill up so I get there is a $30 service charge but they also charged me $4.20 a gallon when the gas in this city is around $3.50. With a 35 gallon tank (who knows if that's even how much they filled up) that $0.70 difference comes out to almost $25 which is practically another service fee. Not only did I get over charged but the service was awful as well. I am not happy with my experience at all.

Rating:

5.0

The people are friendly and fast!! You pull in and pull out and are on your way.

Rating:

1.0

Truck windows were filthy. A/C and cruise control did not work. Called them to report this and was told to "find a UHaul location to have A/C compressor charged". UHaul website is AWEFUL.

Rating:

5.0

Excellent service and friendly staff..

Rating:

5.0

I have used this location to drop off 2 times and pick up 1 time. They are great and family operated.