Customer Reviews for Chenal 10 Storage
(Distribuidor de U-Haul del vecindario)

685 comentarios

24300 Chenal Pkwy   Little Rock, AR 72223

(501) 562-0484

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 5:30 p. m.
  • Sáb.: 9 a. m. - 3 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(501) 562-0484

24300 Chenal Pkwy
Little Rock, AR 72223

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 5:30 p. m.
  • Sáb.: 9 a. m. - 3 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Na

Abdurrahman S. 
Clasificación:
2.0

I feel I was overcharged!

ANURA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN N. 
Clasificación:
5.0

These guys were great, very helpful and knowledgeable

Ronnie D. 
Clasificación:
4.0

The dashboard messages said "service brakes, service stabilitrac, and service traction control". The brakes have a leak. I filled the brake reservoir twice. I was lucky that I did not live on a severe slope or rear end somebody. I would have your maintenance trust your vehicle's self diagnostics before sending it out again.

John P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER B. 
Clasificación:
5.0

The people in the office were really helpful and quickly got me set up in a U-haul and a storage building. They were both really clean and fit my expectations. I would recommend people to use this office.

DYLAN B. 
Clasificación:
5.0

I would definitely recommend chenal storage, everybody there was very friendly, especially the big dog, the facility was very easy to enter and exit and the unit was very clean when I put my furniture in.

Drew W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaye M.  |  Overall Experience 
Clasificación:
5.0

The Uhaul app and website continually malfunctioned. I was unable to complete a virtual check in and had no one on site to assist. The uHaul chat person said I was complete. I needed an early pick up time (6:30 am) and the owner had to call me after I already picked up the truck because check out on his end was incomplete.

nicole L. 
Clasificación:
5.0

Awesome crew working there.

james c.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

WILLIAM H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN B. 
Clasificación:
5.0

Best rental experience I've had. New truck nice people. Went above and beyond to help me load my car.

Robert E. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT C. 
Clasificación:
4.0

More space outside the front to maneuver car/ park

SHARYN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARATH K. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY O. 
Clasificación:
3.0

El cliente no dejó un comentario.

JACOB P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris W.  |  Overall Experience 
Clasificación:
1.0

The truck which was rented had multiple safety problems: power steering was "going out" which made turning difficult; headlight was out, passenger seatbelt slipping creating safety problem; AC blowing hot air, no coolant.

RIKKI R. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONY P. 
Clasificación:
3.0

El cliente no dejó un comentario.

TRACEY O. 
Clasificación:
5.0

Nothing, customer service is great already.

Marreiel J. 
Clasificación:
3.0

They opened at 8:30 and would appreciate an earlier time

HARVEY J. 
Clasificación:
5.0

Super easy to work with!

JENNIFER M. 
Clasificación:
2.0

El cliente no dejó un comentario.

ALBERTA B. 
Clasificación:
5.0

Very helpful staff.

WILLIAM M. 
Clasificación:
5.0

When I walked in the door everyone was busy, the place was clean, and my equipment was ready. They earned my business for the next run I make.

LANCE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
1.0

The key drop box is broken and the staff are completely aware of it. When we went to place the key inside the entire box opened and we could have taken any key to the other 3 trucks that were there. We did not leave our key there because of this liability and told the staff that was working about it and they were more than aware of it being broken as if it has been broken for a while now.

DELANIE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Woodrow M. 
Clasificación:
5.0

El cliente no dejó un comentario.

VLANIKA F. 
Clasificación:
3.0

I wasn't notified in advance that half of my reservation had been changed to a different location. Totally acceptable!!!! I will not recommend U-Haul to anyone.

Karen P. 
Clasificación:
5.0

El cliente no dejó un comentario.

AL W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jon Z. 
Clasificación:
4.0

I was overcharged! I called coperate and Uhaul tried to blame my bank!!!

TEMPEST H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA F.  |  Overall Experience 
Clasificación:
4.0

Good experience

BOBBY M. 
Clasificación:
5.0

Very friendly and courteous--

Michael C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kymberli B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bouvier B. 
Clasificación:
5.0

Great group of guys and gals. And their dog “Honey “ was sweet.

Bouvier B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin C. 
Clasificación:
4.0

Parking lot was extremely small and difficult to access.

william K. 
Clasificación:
5.0

They were very professional and helpful.

matthew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FLOYDETTA H. 
Clasificación:
5.0

I had an enjoyable experience. I wouldn't really change a thing.

Hunter V. 
Clasificación:
5.0

The staff was excellent , especially Paul Ward. He went above customer service.

James A. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
2.0

Maybe have an entrance that can accommodate multiple Uhaul returns at the same time. We went to return ours and it is a small parking area on a downhill slope with a gated entrance. There was no one there Sunday they are closed I understand. Trying to park a 26 foot truck with a auto transport was a act of God to make sure it didn't block anyone or entrance or access to areas. I think someone needs to be there to at least direct traffic being a busy road entrance with other businesses there too.

KELLIE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas J. 
Clasificación:
5.0

Nice and easy

Yaser Y. 
Clasificación:
5.0

Thanks for being infinitely more polite than the ghetto denizens running the counter last year at the old big one on Kanis by 12th street exit off 630.

Wade W. 
Clasificación:
5.0

Someone in the truck maintenance should check the muffler and exhaust. The truck was really loud in the cab and with the vent there were exhaust fumes noticeable. And you may want to mention the tow/haul button on the end of the shift arm as the truck runs smoother and gets better mileage when the tow/haul feature is off simply by pushing the button. Thank you for your Customerservice! Excellent!!

RANDY S. 
Clasificación:
3.0

El cliente no dejó un comentario.

christy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeremy S. 
Clasificación:
1.0

Be able to explain extra charges

Courtney W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN T. 
Clasificación:
5.0

If everyone has the experience I had, they will be delighted.

Norbert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elleanor T. 
Clasificación:
5.0

Went as expected which is a good thing

Michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynisa M. 
Clasificación:
5.0

Best location I have rented from

DARIN T. 
Clasificación:
3.0

Gate was open when I drive in and left trailer but locked when I went to leave. Called voice box and emerge NC u jubilee and never got a call back or contact. Luckily the yard mower people let me out of locked gate. I was stuck and would have expected at least a phone call .

John K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norbert M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad F. 
Clasificación:
3.0

I was charged an extra days rent for the trailer even though I didn't use it but one day. I had company leaving town Monday morning so I wasn't able to drop the trailer off at start of business - I asked him if I'd be charged since I was an hour late and he said no and not to worry about it. I received an email 15 minutes later showing the extra charge on my credit card. Not a happy camper!

Stephen J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mashiya F. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kenneth H. 
Clasificación:
5.0

smelled like smoke when we picked up but i contacted them and they documented it on the paperwork. people there are accommodating and super nice!

Dionne C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norbert M. 
Clasificación:
4.0

The online checkin and pre-pay was worthless, given that they required me to submit all of that information again once I arrived to pick up the trailer. They even tried to make may pay again, when I had already paid for it days in advance. It was as though they had ZERO information about any of that except for my name and having a trailer available for me to pick up. When you've already pre-registered, and are expecting to connect and go first thing in the morning as a way to start off a very long day of moving, it is an awful customer experience to arrive, only to find that none of the pre-work you did to facilitate all of that did anything at all, and you've got to go through the whole routine again. To make matters worse, I had selected a drop off point via the U-haul website and when I arrived there I was told "we no longer accept Uhaul drop drop offs. They pointed me to the new drop off point, which was a totally unmanned, sandlot, filled to the gills with Uhaul trailers and hardly any room to park another one without some serious trailer-backing skills. To make matters worse, the trailer I rented was so heavy that it was virtually impossible to disconnect it by myself, which left me searching the property to find something to lever it off the hitch. After disconnecting, I went by another Uhaul location to tell them I had dropped the trailer off, they seemed totally uninterested. The whole thing was unprofessional, inconvenient, and bizarre. For all I know, someone could come steal that trailer (or one of the hundreds of others) and somehow I'd be on the hook for not returning it. A truly miserable customer experience occurring at the end of a long two days of moving.

Daniel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

matthew L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH P. 
Clasificación:
1.0

I was charged for 2 days when I only had the uhaul for one day. I disputed the charge and was never contacted, but was still charged for 2 days.

Karissa W. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
4.0

Truck was just VERY rough riding, like shocks were worn (:forgot to mention to salesman) and was a lot of air noise coming in around passenger door.

Linda G. 
Clasificación:
4.0

No improvement needed.

Kimala F. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR R. 
Clasificación:
5.0

Keep doing what you are doing, friendly, courteous, and quite helpful - makes for an enjoyable event rather than a dreadful one !

Ronald R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonya C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE T. 
Clasificación:
3.0

This wasn't the closest location to my destination and it closes at 3pm on saturdays , this made it a little bit of a rush trying to drop off on time.

mark M. 
Clasificación:
5.0

Great job here

Mark L. 
Clasificación:
4.0

This Uhaul return was not easy this facility closes on Saturday at 3 pm too early, and It was difficult to return online. I had taken a pic of the trailer in the parking lot but wasn't able to load it up on your website s I was worried til Monday if this trailer was returned properly.

darlene L. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARISSE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dionne C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger O. 
Clasificación:
5.0

The customer service was excellent. I rented a truck in Little Rock for transportation to St. Louis. Well into the travel it was discovered the a/c was not working in 80 degree temperature. What a “sweat box” it became. All the way to St. Louis 7 hours. Not a happy camper. I feel this could have been avoided by a honest checkup process.

Dorothy D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jordan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zhong C. 
Clasificación:
5.0

No improvements needed. I have always had a great experience with this Uhaul store.

Bernadette C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald M. 
No se han enviado comentarios para esta ubicación.

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