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KEVIN R.
Customer Reviews for Chenal 10 Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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I have nothing but praise for this location! The folks there are wonderful and I have used this Uhaul location several times! They come through for me every time. The best!!
Chris E.The local people made this experience effortless. Thank you so much! TMG
TAMI G.very helpful staff, equipment was in great condition too.
Morgan B.All good. Thank you for good service snd security.
Ronald C. | Overall ExperienceGreat experience. Thank you to the employees, especially Paul, for working with me!
Lori L. | Overall ExperienceThe staff was wonderful to work with. We had a crazy military move and they helped us every step of the way. ¡Gracias!
Tricia C. | Overall ExperienceGas gauge was mark incorrectly and I should have said so from initially report. My bad.
ERIC S.The staff is always great!
RANDY T.Easy to rent here!
THOMAS A.This is a great facility- always clean a d the staff are very friendly. Without a doubt the best storage facility in Little Rock.
Randy P. | Overall ExperienceYour website went down and delayed our move so fix your website so people don't get Mis charged and don't get delayed.
REBECCA G.Na
Abdurrahman S.I feel I was overcharged!
ANURA R.These guys were great, very helpful and knowledgeable
Ronnie D.The dashboard messages said "service brakes, service stabilitrac, and service traction control". The brakes have a leak. I filled the brake reservoir twice. I was lucky that I did not live on a severe slope or rear end somebody. I would have your maintenance trust your vehicle's self diagnostics before sending it out again.
John P.The people in the office were really helpful and quickly got me set up in a U-haul and a storage building. They were both really clean and fit my expectations. I would recommend people to use this office.
DYLAN B.I would definitely recommend chenal storage, everybody there was very friendly, especially the big dog, the facility was very easy to enter and exit and the unit was very clean when I put my furniture in.
Drew W. | Overall ExperienceThe Uhaul app and website continually malfunctioned. I was unable to complete a virtual check in and had no one on site to assist. The uHaul chat person said I was complete. I needed an early pick up time (6:30 am) and the owner had to call me after I already picked up the truck because check out on his end was incomplete.
nicole L.Awesome crew working there.
james c. | Overall ExperienceBest rental experience I've had. New truck nice people. Went above and beyond to help me load my car.
Robert E.More space outside the front to maneuver car/ park
SHARYN G.The truck which was rented had multiple safety problems: power steering was "going out" which made turning difficult; headlight was out, passenger seatbelt slipping creating safety problem; AC blowing hot air, no coolant.
RIKKI R.Nothing, customer service is great already.
Marreiel J.They opened at 8:30 and would appreciate an earlier time
HARVEY J.Super easy to work with!
JENNIFER M.Very helpful staff.
WILLIAM M.When I walked in the door everyone was busy, the place was clean, and my equipment was ready. They earned my business for the next run I make.
LANCE M.The key drop box is broken and the staff are completely aware of it. When we went to place the key inside the entire box opened and we could have taken any key to the other 3 trucks that were there. We did not leave our key there because of this liability and told the staff that was working about it and they were more than aware of it being broken as if it has been broken for a while now.
DELANIE A.I wasn't notified in advance that half of my reservation had been changed to a different location. Totally acceptable!!!! I will not recommend U-Haul to anyone.
Karen P.I was overcharged! I called coperate and Uhaul tried to blame my bank!!!
TEMPEST H.Good experience
BOBBY M.Great group of guys and gals. And their dog “Honey “ was sweet.
Bouvier B.Parking lot was extremely small and difficult to access.
william K.They were very professional and helpful.
matthew H.I had an enjoyable experience. I wouldn't really change a thing.
Hunter V.The staff was excellent , especially Paul Ward. He went above customer service.
James A.Maybe have an entrance that can accommodate multiple Uhaul returns at the same time. We went to return ours and it is a small parking area on a downhill slope with a gated entrance. There was no one there Sunday they are closed I understand. Trying to park a 26 foot truck with a auto transport was a act of God to make sure it didn't block anyone or entrance or access to areas. I think someone needs to be there to at least direct traffic being a busy road entrance with other businesses there too.
KELLIE M.Nice and easy
Yaser Y.Thanks for being infinitely more polite than the ghetto denizens running the counter last year at the old big one on Kanis by 12th street exit off 630.
Wade W.Someone in the truck maintenance should check the muffler and exhaust. The truck was really loud in the cab and with the vent there were exhaust fumes noticeable. And you may want to mention the tow/haul button on the end of the shift arm as the truck runs smoother and gets better mileage when the tow/haul feature is off simply by pushing the button. Thank you for your Customerservice! Excellent!!
RANDY S.Be able to explain extra charges
Courtney W.If everyone has the experience I had, they will be delighted.
Norbert M.Went as expected which is a good thing
Michael F.Best location I have rented from
DARIN T.Gate was open when I drive in and left trailer but locked when I went to leave. Called voice box and emerge NC u jubilee and never got a call back or contact. Luckily the yard mower people let me out of locked gate. I was stuck and would have expected at least a phone call .
John K.I was charged an extra days rent for the trailer even though I didn't use it but one day. I had company leaving town Monday morning so I wasn't able to drop the trailer off at start of business - I asked him if I'd be charged since I was an hour late and he said no and not to worry about it. I received an email 15 minutes later showing the extra charge on my credit card. Not a happy camper!
Stephen J.smelled like smoke when we picked up but i contacted them and they documented it on the paperwork. people there are accommodating and super nice!
Dionne C.The online checkin and pre-pay was worthless, given that they required me to submit all of that information again once I arrived to pick up the trailer. They even tried to make may pay again, when I had already paid for it days in advance. It was as though they had ZERO information about any of that except for my name and having a trailer available for me to pick up. When you've already pre-registered, and are expecting to connect and go first thing in the morning as a way to start off a very long day of moving, it is an awful customer experience to arrive, only to find that none of the pre-work you did to facilitate all of that did anything at all, and you've got to go through the whole routine again. To make matters worse, I had selected a drop off point via the U-haul website and when I arrived there I was told "we no longer accept Uhaul drop drop offs. They pointed me to the new drop off point, which was a totally unmanned, sandlot, filled to the gills with Uhaul trailers and hardly any room to park another one without some serious trailer-backing skills. To make matters worse, the trailer I rented was so heavy that it was virtually impossible to disconnect it by myself, which left me searching the property to find something to lever it off the hitch. After disconnecting, I went by another Uhaul location to tell them I had dropped the trailer off, they seemed totally uninterested. The whole thing was unprofessional, inconvenient, and bizarre. For all I know, someone could come steal that trailer (or one of the hundreds of others) and somehow I'd be on the hook for not returning it. A truly miserable customer experience occurring at the end of a long two days of moving.
Daniel S.I was charged for 2 days when I only had the uhaul for one day. I disputed the charge and was never contacted, but was still charged for 2 days.
Karissa W.