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Rajeeni H
Customer Reviews for Charlotte Auto Inspections
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Me han robado me entregaron el camión si combustible y cuando lo haya entregado me anden contado 1 14 más lo veo como un robo porque entregué el camión igual como me lo entregaron sin combustible lo entregaron no sólo voy a entregar lleno si no nos entregan lleno abusándore
Jerry dAs per my experience the overall service and customer service was excellent
ELLIE PWas very disappointed
Audrey MGreat customer service
John AGreat customer service!
Jason HThe guy I picked up and dropped off the keys to was super nice! Will definitely rent my next Uhaul here!
Mikayla PThe early hours check in procedure was terrible. It is easier to rent a car at an airport than from U Haul. The truck smelled like smoke (someone had been smoking in the cab) and the place opened up 20 mins late (we had to wait for the guy to show because the U Haul app did not work). U Haul needs to make this right and offer me a large rebate.
Joseph WFound couple different AIR TAGS on the truck, which is consider ILLEGAL to track my location with an external device other than GPS that truck may have.
Georges NWell let’s start with I did my rental reserve on-line so this was my first time using this U-haul. This place was higher then a regular U-haul place and I ordered a Dolly for $7 but when I get there they do not have dolly so I had to uses something else that was $12 and when I ask if I could get it for the same price he said NO.Was not a Happy Customer
Jamaica WOnsite uhual manager was excellent & the service was great but the truck was dirty both inside the cabin & in the back of the truck. Broken glass in the back of the truck that I stepped on & had to clean up. Luckily no one was injured.
Tyrik HIf this is the only available location then would recommend
Yolanda BI wouldn’t waste my time. They damn near tried to get me to pay triple of what I originally paid.
Norika FOnly thing the heat didn't work couldn't see cause of rain took me longer cause had to drive threw city so gave me way more miles. NEED TO FIX THAT SOON AS THEY CAN
Spellman BNothing
albery pGreat customer service great attitude
Vondra LThe staff were extremely friendly and helpful.
Matthew AMaintenance your vehicle better and better customer service I was very disappointed in the service and the way I was treated
Randel MGreat customer service
cynthia lHelpful stuff
aqeel aIt said online that I could move a 3 bedroom home with a 20 foot truck. My 3 bedroom home was only 1360 sq feet, so it was a small one. Also, one room was a nursery so everything was small in that room and there were only a few things. I was unable to bring so many things. The movers did a great job making as much room as they could, but I ended up having to pay $300 for junk removal to come and threw away about $2000 worth of things because we have to leave the home that day. I am upset at the recommendation size because again my home was small. I also packed two cars to the brim on top of the uhaul and still did not have enough room.
Terrence SThe van I rented was available and ready to go when I arrived. It was exactly what I needed. The process took very little time and I was ready to go.
elmer sClean trucks, unacceptable wait time for customers service waited 2.5 hr
Cecil MListen to person request no
CORNELL PThe homeless camp behind the truck parking was a wonderful touch.
Ryan RThe truck was so dirty cigarette ashes everywhere I brought the truck back early the back was so dirty I will never rent from them ever again the inside of the place was so dirty I should of known not to rent from them and the customer service from the guy was so terrible I rented from another location that same week and they was awesome not this location I gonna call to report
Leslie WI was up charged from my originally quoted price once during checkin and then charged again during checkout.
Andrew AWhat I was Charged was Ridiculous!!!!!!
pamela nIt was Saturday and they were closed until Monday so we didn’t talk to anyone. Maybe instructions on where to park and drop off keys etc being that there was no one there. We figured it out so it was an okay experience.
Alan TThe location was closed but it is located on the corner of what seemed to be a very busy intersection, I know you can't simply relocate the site but it doesn't have much parking space for drop-offs.
Darryl MGreat service, clean well kept vehicles
Sarah SI had requested a different location because they were open later, but was somehow reassigned to Charlotte Auto Inspections at the last moment. Tony was fantastic helping me out when my plane was delayed and my taxi got stuck in traffic.
Nancy SI dropped iff after hours and no one there. It was empty
Brian hThe blankets left on the vehicle were wet with a foul odor. They were all thrown into a bag. The two utility carts I reserved and paid for, were not on the truck. The inside of the truck was dirty with water bottles behind the seat and ashes all on the consoles. The truck needed some mechanical work done to it; due to the stalling and jerking it did on my trip. I was very disappointed with my rental.
Viva LVery friendly service and pick up and drop off in less than 10 mins
michael lOnly things is that they might get confused about the payment. One I thought that I would be charged twice. I just check my payment card
Earnest ECustomer service was outstanding. Fast, courteous, and efficient.
Debra HContract pick up location was changed with no notive
Kristen CMy poor experience started when I arrived and the sign said open but nobody was there. I called the number on the door and the person verified that they were open but I waited 15 minutes for someone to pull up. Then once the man let us in the office I noticed how junkie and scorching hot it was, I was beyond ready to leave. After I booked the truck , I went out to it and noticed how dirty it was. The truck had trash under the seat and sticky stuff all in the cup holder. The truck was so raggedy that it sounded as if it was going to break down at any giving moment. I definitely will not be returning.
Brittany SWorked out great!
Brian TNo improvement necessary it was a wonderful experience thank you very much!! 😁
octavia lVery small location. Only a couple vehicles and nobody was there.
Mark LJust Wanted to say the gentleman I worked with Tony was awesome!!! He truly made it a great experience and even allowed me to leave my car there until the next day which I really appreciated. Tony if you see this thank you my good man, if not whomever does please let Tony know he's an asset to your company.
Corey DLonger hours
boyce aU-Haul switched my pick up location to here at the last minute. Because of the switch, I did not get the hand truck or furniture blankets I had reserved with my truck, so I had to make extra trips to other locations on moving day to get what I had reserved. Annoying. Not good service by U-Haul.
BRENT PNo comment you are 👍 awesome!
ashley hExcellent service and trust
melky cMade card go into overdraft for holding extra money. Nope, I will never use them again. Thank You.
Elizabeth HNothing it was great for a last minute move !!!
theodore aGreat desk rep
Michael TMake sure that if there will be a hold on the account to ensure that I the customer is aware I was told $51 dollars but my account was charged an extra $75
Sharay TLocation was filthy and unorganized. The truck smelled so bad of marijuana, I thought I was going to get high just driving it. Inside the cab had trash, drink stains & general filth everywhere.
Tucker PThe quote received online did not match the invoice once I got to the center. A lot of stuff was added that I opted out of. Seems like a scam.
Randall MShut this place down ! After the experience I’ve had with uhual these past few days .. is refund will Be required and a call about the kind of customer service and inconvenience I’ve encountered..
Jordyn PClone him (smile)
Robin SWe got interrogated for more than 45 minutes and we never rented a UHAUL before. I felt discriminated by this, wishing y’all could get resolved soon for the future. Also I didn’t get enough time for my equipment when I needed it more time, I felt pressured by the time stance that they told us they needed it back.
luis lCustomer service very good
berhane z