Initially we were told we could not have the truck for 2 days. It would have been nice to pick it up the night before to load it before the rain came. When we got a call and text the next day, to tell us we've been upgraded to a 20 or 26 ft truck from a 15ft, when in actuality we reserved a 10ft., we were told at that time yes, we can have it for 2 days. So we kept the 15ft, but only needed it for 1 day now.. We picked the truck up and was told the gas had to be where its at or more at time of pickup. The clerk said about 3/8. When we started the truck it was barely over a 1/4 of a tank and the gage said 162 mi to empty. When we returned it , the gage said 152 mi to empty, at 10 miles to the gallon which is what the truck was stating, it should have only needed 1 gallon of gas to be spot on. You charged us $30.00 for gas or about 7 gallons or approximately 70 miles more. I don't blame you for trying to take advantage of the customer especially at the price of gas these days, but that is a little extreme and bad for business. Richard Snidersandra S.
Customer Reviews for Charlotte Auto Inspections
(Distribuidor de U-Haul del vecindario)
Charlotte, NC 28205
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9:30 a. m. - 5 p. m.
- Sáb.: 10:30 a. m. - 5 p. m.
- Dom.: cerrado
- 7/1/2022 - 7/6/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Andrew B.
Gentleman was courteous and very professionalshawn D.
Personal was 15 minutes late in opening. Was charged for blankets that I did not need. I told them that I didn't want them.Charles K.
El cliente no dejó un comentario.DANIEL M.
Uhaul smells like the inside never get cleanMelissa D.
I scheduled to pick up at 8:00am however when I arrived the facility was not open and the app told me that I had to wait until 10:30 when the facility opened to checkout my vehicle. This cut into the time that I reserved and much needed time for moving. Also there were no straps for inside the truck , when I inquired with the staff , they said they didn't have any. I was uneasy about my belongings being safely secured in the truck. Overall the truck and experience helped me get done what I needed to do but it wasn't as seem-less as advertised and I didn't have all the time and equipment needed.Darren D.
El cliente no dejó un comentario.Lucreatial T.
Close this location. The place is a dump, grungy and not clean. The staff was cordial, but solemn. It's not a professional environment. We were charged excessively and the customer service rep. was nonchalant. I will not use Uhaul again. It was a terrible experience.Artanzia R.
El cliente no dejó un comentario.Komlan O.
El cliente no dejó un comentario.Brian B.
El cliente no dejó un comentario.Kenneth J.
El cliente no dejó un comentario.Dawn M.
Got charged for days i didnt have the uhal because they didn't put it in systemZaylen S.
The equipment I needed was missing and I had to drive across town to purchase these items. Since the poor experience I have received emails from collections where I am being charged for the equipment I never received.Brian M.
Went to storage center in Charlotte from G'sboro, NC.SHARON G.
The best I could say is....It got the job done. The truck was was too big but the only one available. Now that truck is a death trap. Shoot it and put it out of its misery. Goddam!!!!MATTHEW D.
El cliente no dejó un comentario.GAROLD LEE N.
Lady that worked there was not friendly. Truck was dirty upon pick up.TALIBAH S.
The pickup on this Truck went smooth. I picked up the truck effortlessly and accomplished what I intended to do for the Day. The Drop off, on the other hand, was a jerk off. I drove the 26ft Uhaul back to the destination that I picked it up, and where I left my own personal truck. All of this in the middle of an Ice Storm. Then the App informs me that I need to move the Uhaul a mile up the road to a different location and drop off point. So I did - what choice did I have? Regardless, I had an underage, unlicensed driver, with me, so both of us got to walk a mile back down the road to my own personal truck. And hurry to the other side of town in an Ice storm. Nice.Robert M.
Truck needed an alignment and the check engine light is on, mirror was bent the wrong way on the passenger side, and they charged me $100 for a dolly they said I never returned that was never in the truck.ZOE CAROLYN S.
Unorganized. Cluttered, complete mess inside. Didn't have the moving dolly I ordered. Only had an appliance dolly. Didn't know the price difference. No help with inspection. Not up to UHaul standards I'm used to.Kevin W.
U-Haul is the best companykevin A.
Have people who know what they doing process the order! Offer assistance clean up the location to cluttered.Akia S.
Lay was unable to issue the rental contract after several attempts and finally got it done but was wrong. It should have been one way and she issued one as a local return.Mohammed J.
Your corporate office needs to do a surprise visit to this location. You will be shocked. It is run down and filthy, and absolutely no help with the trailer was offered. Two employees, one was watching TV and the other was watching his phone?MATTHEW M.
You can improve by completing the info that needs to be submitted for the receipt correctly and honestly. My uHaul location was incompetent and acted like they didn't understand english when I had an issue with the incorrect info on my receipt after I explained to the cashier that I took pictures. Deal with the customers compliant in store instead of referring me to speak with uHaul directly. Poor Representation of uHaul!CNETHA T.
El cliente no dejó un comentario.Albert D.
This truck was dirty with sea salt in the back. The transmission skipped making it hard to drive I didn't use this truck to move. It was too dangerous. I called to complain and they gave me a reference: 3452669. They told me someone was going to email me back but didn't. I want a total refund of my money. I have pictures of how dirty this truck was. I'm ready to post on social media to not recommend this service to neighbors.Ruben G.
El cliente no dejó un comentario.MALLORY D.
The link posted on the key drop box (uhaul.com/share) told me to click on a button that wasnt on the link resulting in me being charged an extra day. Also there is an option to decline insurance which i had full intention to do so but the lady working said theres no option to do so, so after multiple attempts i had to choose the cheaper insurance package but still was charge for the more expensive one. I responded to the email that had my receipt but unfortunately i still haven't received a responseDANIEL G.
El cliente no dejó un comentario.Sharon D.
El cliente no dejó un comentario.Ryan L.
El cliente no dejó un comentario.Patrick S.
El cliente no dejó un comentario.Ralphetta F.
Hire more customer service reps that can make the customer experience easier to get things done quickly. No one has hours to spend on the phone fixing an issue that can't be handled in store for some reason.Katherine T.
Clean the van & make sure the oil is changed.BREONNA S.
My reservation said that I would be able to pick up the truck at 9:30 am, but I was unable to do so because the location didn't open until 10 am. However, I waited at the location for them to open. At 10 am, there was still no one there so I called the number on the door and someone answered and when I said I was there to pick up a truck they responded, "Oh, is your truck there? Because sometimes it's not." (which was very unprofessional). When I said yes, they said, "Okay, we will be there in 5 minutes." It is clear that they did not leave wherever they were to open the location until someone called asking. It was 10:15 by the time they got there, but then I had to wait an additional 10 minutes for them to "open" before they would help me. Even once they did, they seemed surprised to know I had a reservation even though I had made it far in advance. It seemed as though they do not keep up with their reservations in a timely manner and do not care to provide timely service, but service on their own schedule when they want. It took me an additional hour to get my truck then it should have which threw off the entire day. It was very unprofessional to 1) not open when you advertise you will be, 2) have to ask THE CUSTOMER if the location has everything (because you should know your inventory & reservations), and 3) seem completely unapologetic & inconvenienced by a customer arriving and wanting service when they were told they would receive it.Sallie B.
Need work on how your customer service reps deal with customersANTHONY S.
El cliente no dejó un comentario.Mesfin K.
I was helped immediately and the 2 individuals at this location were very polite and helpful.Robert R.
Excellent customer serviceDEBORAH S.
They forgot my equipment, which made moving take extra time to complete. However customer service responded timely and provided a refund. So I appreciate that.Ryan F.
The customer service was so rude. I was also double charged for two days and was told to bring it back within 2 hours. Please correct the person working at this location because I will never use this service again.Raina R.
El cliente no dejó un comentario.KYLE C.
I would love to know what my total is up frontGRETTA H.
4 hours is unacceptable to be waiting for a flat tire to be fixed i should not be charged anything.Melvin B.
El cliente no dejó un comentario.JOHN P.
El cliente no dejó un comentario.TUAN T.
Key box was a little hard to find, but otherwise all was ok. Nothing spectacular but nothing bad. After hours dorp off. No interaction with anyone.Meredith O.
PLEASE READ BEFORE GETTING TAKEN ADVANTAGE OF AT 945 EASTWAY BLVD!!! I arranged pick up for 10AM, the vendor materialized at 10:18am. No customer service at all, she just tells me check my phone twice, which I needed to do to partially check in. I was not informed of the total check in process, but I was asked to help her close out a previous rental by pressing buttons on the keypad for her so that she could get my reservation started. When she finished (or so I thought) I rushed to get my pickup completed because I rented for 3 hours and I wasn't sure how long it would take. By the time I noticed I was supposed to check in my out mileage using my phone, the link expired. Again, she did not tell me I needed to do this and I don't use my phone once I'm behind the wheel. The vendor and her account manager took advantage and charged me an extra $42, accusing me of driving 100 more miles than I estimated! I ended up renting a van that smelled like raw fish, and pinned with an extra 100 miles, when I only drove 42. I went into the building when I returned because I did not agree with the charges...she called a male and I heard the woman's account manager say that I brought the truck back late (like he watched me pull in! I got back at 12:54 ...the rental was until 1pm. and I drove additional miles). False and false.SCAMMERS! I have disputed charges have not heard back from the man yet and it has been 4 days. I will check to make sure that man and her have NOTHING to do with the location that I choose next time. I don't understand why there are no standards or inspections of these locations; it could use a deep cleaning and decluttering but most of all, and a new account manager.EBONEY C.
El cliente no dejó un comentario.LILA G.
El cliente no dejó un comentario.Katrina J.
El cliente no dejó un comentario.John A R.
Quick and easy.RODNEY R.
The person there was so helpful and friendly. She would be why I would refer this location.LYNN C.
More communication!!!! Be more specific with the client and be on time, if your reservation is at 10:00 am. You have to deliver the key to the client at 10:00 a.m. not 10:30 a.m. More communication to the client.Evelin F.
El cliente no dejó un comentario.VALERIA M.
I had a reservation for a 10-foot truck and the truck wasn't there and also none of the dollys that I reserved were there either. We had to go out and buy our own dollys for an extra $100. The wrong size truck made it so that I had to park in a separate area from my house and carry (without a dolly, remind you) everything almost a quarter mile. I would like a full refund. This was an absolutely terrible experience and I won't be going back. Again, I expect a full refund.CATHERINE G.
They weren't there when we got there and got an attitude when we called even though they weren't supposed to be closed yet. I called customer service and a manager was supposed to reach out to me within 48 it's been 72 hours now. I was over charged the van was so disgusting I will never use UHaul againWilliam C.
Be more professional....Bria S.
I only went 5 miles and they charged me for 14 milesSAHARA B.
I was charged a rental fee twice when I bought the rental back before 5:00Shontia S.
Never received my refund. Stop taking people money.lisa B.
El cliente no dejó un comentario.Philip H.
The operator was very nice and accommodating.....but apparently U-Haul canceled or deleted my reservation (paid too!!), but the lady there gave me a truck to use for the 2 hours I needed. Thank you very much.John S.
El cliente no dejó un comentario.HAL S.
El cliente no dejó un comentario.Elizabeth K.
Location was dirty. Down right filthy. No receipt provided. Card had an additional charge that I did not authorized. Customer service was not the best.kim P.
Creepy building but it was at night and an after-hours return (8pm).Kristen F.
Girl was very good but building was a messwalter N.
I was told I would only be charged for two days and he charged me for three.Terri M.
early hoursvincent M.
El cliente no dejó un comentario.Scott B.
Easy pickup, no problemsStephen H.
The store looks nothing like a typical uhaul store. It also smelled terrible. There was stuff everywhere inside boxes like a thrift store, clothing and other miscellaneous items throughout the store. I'm so glad I reserved my truck online, I didn't want to be in the store at all it was so stinky. Reserving the truck on the app has to be the quickest way to reserve the truck you need. I was in the store in and out of the stinky store so fast.Thomas F.
El cliente no dejó un comentario.chelsea A.
Very convenient.Mark K.
Through no fault of this location my online rental reservation pointed me here on a day they were closed. How does this happen? Business owner went above and beyond to help me get what I needed.Rick H.
Parking spots for truck renters are limited. More parking spaces would be an improvement.David K.
I'm ok with the rental rates, rental tax a little higher than thought, but thats ok. I'm more concerned about the "safe tow" option that was added to my rental without my acknowledgement nor was I asked if I wanted this. If this is mandatory to have, at least the person should have brought it up during our conversation. I'm seeking a refund for this as it was not brought to my attention during the course of the entire process. My dad always complains about this "catch" as he is from Europe and his english isnt great. He always feels he gets taken advantage of so I did the rental for him and sure enough, it happen to me too and I speak perfect english. This needs to be corrected and needs to be come part of the sales/rental process cause i'm sure it happens to a lot of people without them knowing and at the end of the day, it will be their word against yours. This isnt fair to the customer. Please reach out to me at firstname.lastname@example.org or call me at 704-763-8296ANGELO K.
Didn't look like a uhaul store. Upon entering, there was a whole cluster of things. A stand of jewelry for sale that had nothing to do with uhaul. Looked dirty, the uhaul truck smelled like cigarettes. She didn't provide me with a receipt. She had a garage to the side that looked like a mechanic shop. Doing three jobs at once.Michelle S.
This has by far been the worst rental experience. It was at least an hour for me to return rental. When we got there to return, the lady said she would close the ticket out later. I suggested to her to do the close out now due to my card already being charged $75.23, and I needed to know the miles and to apply a certificate I had. She said she would have to call her manager to find out how to apply the certificate, which never happened. There were other issues but just know I'll go somewhere else in the future.Demetrius B.
El cliente no dejó un comentario.Heidi R.
El cliente no dejó un comentario.thomas S.
El cliente no dejó un comentario.David K.
El cliente no dejó un comentario.Phillip B.
El cliente no dejó un comentario.Chelsea G.
El cliente no dejó un comentario.Gary K.
This location provided us with many issues. The lady in charge of this location was definitely not following standard protocol, especially when it comes to explaining to me about the price rates and charges. She only talked about the basic rate of 19.99, took my name and credit card info, gave me the key and never gave me any other explanation. I left and came right back in under an hour, to find my charges to be almost $77, specifically $66. In the beginning I mentioned that I had my own insurance, but was charged a movers coverage that I never agreed to or even heard of, which was $14. From beginning to end, my service was horrible; the lady refused to provide us with any information or printed receipts, and I felt completely blind-sighted. Is there a way I can at least get a refund of the coverage fee since the lady had never gone over anything with us, not even asking for signatures or a run down of prices and how U-Haul works? We asked for basic customer service of printed receipts and received none but the ones she sent through text messages; we also asked if we could pay in cash because we were afraid of any additional or scam-like charges on my card--and the lady said they did not accept cash. If there is anything that can be done or at least have this be looked more into, my email is email@example.com K.
The truck itself was clean but needed maintenance done to correct the alignment as well as a bad shimmy in the truck.Carl E.
El cliente no dejó un comentario.Ron B.
Let you what going on as far as knowing how much you r payingjackie D.
I made a reservation at one location and was sent to another location miles away. This caused me to pay extra money. My initial reservation was at 9 o'clock But when it got changed I wasn't able to pick the truck up until 10 o'clock. On top of having to adjust the time for the people that were moving me, when I went to pick up the truck the business was not open at 10am. This place didn't open until 10:45. Wow!!! I could not believe the level of service that I received from Uhaul. I would hope that you can address these issues and not treat any of your customers as I was treated. REALLY BAD BUSINESS!!!Diwarner J.
This location really needs to improve on answering the phone. I started calling this location at 10am and so did the Uhaul representative and every time the call went directly to the voicemail. No one never answered the phone. The truck I rented did not have a working seat belt on the driver's side so it dinged the entire time I had it. The gas needle did not work properly so I ended up filling the truck up instead of putting back at half full. Just not a good experience for me.Yvette S.
The unit was filthy. Not clean inside. The owner of business did not hook up ttailer or verify the lights worked. The owner chargged me fot 2 days instead of the one i had asked forSarah B.
Lady was rude, store was a mess. There was junk everywhere and barely room to move around. This location is terrible and needs to be removed from the list. I would never go backBlake S.
There was no help avaliable for the car tow or the truck . and my questions were not answered.Lakesha M.
El cliente no dejó un comentario.Calvin M.