Comentarios de los clientes para Charees Emporium

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Charees Emporium

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Tommie S.
Clasificación:

Great customer service!

JOHN M.
Clasificación:

El cliente no dejó un comentario.

Joey T.
Clasificación:

Charee is fantastic and spot on with her help at check in.

Robert C.
Clasificación:

Charee was very helpful. She understands her product and service very well and relayed that to me.

charee M.
Clasificación:

El cliente no dejó un comentario.

Heather H.
Clasificación:

El cliente no dejó un comentario.

BRANDY J.
Clasificación:

El cliente no dejó un comentario.

KRISTEN E.
Clasificación:

El cliente no dejó un comentario.

Deanna W.
Clasificación:

El cliente no dejó un comentario.

kathleen S.
Clasificación:

Charee is one of the friendliest most. Respectful person I have met she was completely professional and very helpful

Janet H.
Clasificación:

El cliente no dejó un comentario.

Alicia T.
Clasificación:

If they were actually open the process would have been significantly simpler. However, the website said they were even when they weren't. It lead to quite a few hurdles and make the process extremely frustrating. I also never received a confirmation call the day before.

Alvin A.
Clasificación:

El cliente no dejó un comentario.

scotty W.
Clasificación:

El cliente no dejó un comentario.

Christina S.
Clasificación:

El cliente no dejó un comentario.

Michelle S.
Clasificación:

Costumer service was professional. No improvement needed

joey T.
Clasificación:

El cliente no dejó un comentario.

Arla M.
Clasificación:

El cliente no dejó un comentario.

Austin M.
Clasificación:

Wasn't quit understanding on the after hours drop off with the mobile device.

Cheri B.
Clasificación:

El cliente no dejó un comentario.

Jeffrey T.
Clasificación:

El cliente no dejó un comentario.

Joe C.
Clasificación:

El cliente no dejó un comentario.

James D.
Clasificación:

El cliente no dejó un comentario.

Melissa R.
Clasificación:

Very friendly over on the phone. Answered all of my questions. Went above & behind to help me find a rental truck in a short amount of time

FONDA H.
Clasificación:

El cliente no dejó un comentario.

JORGE L.
Clasificación:

Did no understand why I had to wait 10 to 14 days to get my deposit back

Jeff F.
Clasificación:

El cliente no dejó un comentario.

mitchell L.
Clasificación:

I had to drive almost an hour out of my way to get a truck I requested. Even though I put in for the truck weeks in advance to make sure I had one where I needed it. Then the day before I was to pick it up I was called saying there were none and if I wanted the truck I woild have to drive the hour to get it. And that there was no way to get it brought to me. If someone sets fpr a truck in advance it should be there when they scheduled it.

Valerie N.
Clasificación:

El cliente no dejó un comentario.

Amanda S.
Clasificación:

El cliente no dejó un comentario.

Thomas R.
Clasificación:

El cliente no dejó un comentario.

Emily H.
Clasificación:

Please update hours of operation of site - Pick up site does not open until 11am.

Tommy L.
Clasificación:

El cliente no dejó un comentario.

brian R.
Clasificación:

My reservation was for Monday, July 9th at 5:00 pm. Went to pick up my UHaul and place is not open on Monday at all. How would the Olathe office not know the Newport office is not even open on Monday? It doesn't even open until 11:00 am Tuesday thru Saturday. Not even an hour into my 6.5 hour trip the air conditioning stopped working in the truck. Do not plan to use UHaul ever again.

Clayton J.
Clasificación:

Charees was very helpful and made sure we had all the information I needed. Thanks!!

Earnest F.
Clasificación:

Closed on Mondays.

corine B.
Clasificación:

When I went to return the equipment the place was closed but I didn't know that it was actually closed because there was a gentleman and a lady there parking other uhauls and unhitching uhaul trailers. The gentlemen also unhitched the uhaul trailer from my truck stating that the uhaul dealer in Newport, Arkansas would not be opened until Monday, June 18 and that he would check the uhaul in for me and I could come in on Monday to get my deposit back from the uhaul. The following morning, (which was just a few minutes ago) I contacted the customer service representatives and was told that she would check the trailer in for me and my deposit would be in the mail by Tuesday coming from Arizona. The representative was very nice as well. I appreciate her but I have not spoken to anyone from the uhaul rental facility in Newport, Arkansas. When I rented the trailer I was unaware that the drop off in Newport, Arkansas would not be opened again until after June 24 but the date of my rental was June 14. Had I not called customer service would I have been charged late fees for a trailer I only rented for a few hours? I am not very pleased with this situation but the Arizona rep that I spoke to did reassure me that she checked the trailer in and I would be receiving my deposit in the mail.

James B.
Clasificación:

Was 45 mins from where my son lives.

bryan S.
Clasificación:

El cliente no dejó un comentario.

mathew J.
Clasificación:

El cliente no dejó un comentario.

Jamie H.
Clasificación:

El cliente no dejó un comentario.

GLENDA L.
Clasificación:

El cliente no dejó un comentario.

rita A.
Clasificación:

Very courteous and helpful

Shonell G.
Clasificación:

El cliente no dejó un comentario.

Doris D.
Clasificación:

El cliente no dejó un comentario.

Brian M.
Clasificación:

This "No cash agent" was a surprise to me. Did not know anything about that. Picture my surprise and disappointment when I had to leave there W/O my deposit. I certainly did not like that! AND if you do not understand this, then the heck with you.

Donald M.
Clasificación:

El cliente no dejó un comentario.

Miykayla H.
Clasificación:

El cliente no dejó un comentario.

charlotte J.
Clasificación:

El cliente no dejó un comentario.

Alfred B.
Clasificación:

Mount the drop box on the wall at least. No confidence that our keys were received.

TAMMY R.
Clasificación:

El cliente no dejó un comentario.

Alvin M.
Clasificación:

Charee went above and beyond to help our moving experience go smoothly.

janet H.
Clasificación:

El cliente no dejó un comentario.

ROBERT L.
Clasificación:

Roadside assistance would be helpful and if required to pay a deposit, the deposit should be returned promptly

ANNA O.
Clasificación:

Charter was wonderful. She had problems with the computer program and had little support from Little Rock. Need to fix computer program to be more funtionable . We waited an hour for her to be able to get us checked out.

Jack C.
Clasificación:

El cliente no dejó un comentario.

LYN W.
Clasificación:

El cliente no dejó un comentario.

TOBBY T.
Clasificación:

I simply needed to rent a transport trailer yesterday, after over 2 1/2 hours I left with a trailer. The lady at the rental location was super and knowledgeable. However the U-haul computer system kept locking up. She spent 45 minutes on the phone trying to get to help from Little Rock "traffic" before being able to complete the transaction. The call was on hold so long that it rolled over to other state service centers that could not help. Seems to be a problem with the system and I feel that I should be compensated for the inconvenience. I had arrangements at my destination that I was not able to keep due to your system problems. Please keep in mind that the lady at the rental location did her job effectively and the Little Rock traffic person helped her handle the issue. It was not the fault of those but yet a fault in your system. Toby M Tuggle 573-429-0105

Richard P.
Clasificación:

Don't know how it could get any better! Rich Peel/Marian James

lanell H.
Clasificación:

Check the truck:) Lady at Newport very very nice!!

vanitta A.
Clasificación:

El cliente no dejó un comentario.

Deborah S.
Clasificación:

Very courteous, kind & helpful!

DEBORAH S.
Clasificación:

Very courteous & helpful!

Troy H.
Clasificación:

I had reserved an appliance dolly but they did not have one available. The only one they had was a regular dolly

janet M.
Clasificación:

El cliente no dejó un comentario.

ray W.
Clasificación:

El cliente no dejó un comentario.

CHRIS P.
Clasificación:

El cliente no dejó un comentario.

BOBBY R.
Clasificación:

El cliente no dejó un comentario.

Joelyn K F.
Clasificación:

We live in a very rural area, and this is the only U-haul site nearby, but we need more variety in trucks. I ordered a 20' truck, but only a 26' truck was available. It was very difficult to maneuver that extra 6' of truck in the spaces where I needed to go.

Natalie W.
Clasificación:

first improve the care of customers service at hand in the moment.(like myself). allow some buffer regarding final bill. Because people don't take the same routs unless you provide maps of destination .Which you have the ability to do. Without adding extra exspenses

LARRY B.
Clasificación:

El cliente no dejó un comentario.

DAVID M.
Clasificación:

El cliente no dejó un comentario.

CHRISTOPHER W.
Clasificación:

El cliente no dejó un comentario.

James C.
Clasificación:

El cliente no dejó un comentario.

margit A.
Clasificación:

El cliente no dejó un comentario.

STUART C.
Clasificación:

The owner was very nice and knowledgeable. He answered every question and made sure we were well taken care of. I will recommend him to anyone.

tracy W.
Clasificación:

El cliente no dejó un comentario.

Corey H.
Clasificación:

He was very nice and worked hard to get us the best rate! Couldn't have asked for a better experience.

joshua B.
Clasificación:

El cliente no dejó un comentario.

DAVID M.
Clasificación:

El cliente no dejó un comentario.

DAVID M.
Clasificación:

El cliente no dejó un comentario.

michelle L.
Clasificación:

El cliente no dejó un comentario.

Deborah S.
Clasificación:

El cliente no dejó un comentario.

DOUGLAS T.
Clasificación:

Owner was easy and great to deal with.

JOELYN K F.
Clasificación:

Clint Moore actually gave me an extra day to get the truck unloaded since it was raining cats and dogs the day we arrived. In addition, Mr. Moore arranged for one helper to assist in unloading the next morning, even though it was Christmas Eve. We were very happy with this end of the trip.

DAVID M.
Clasificación:

El cliente no dejó un comentario.

VINCENT A.
Clasificación:

El cliente no dejó un comentario.

SANDI B.
Clasificación:

Everything is o k.

SAM K.
Clasificación:

The owner was very friendly and helpful. would recommend this location to anyone. The only problem we had was with the uhaul dispatch, I told them we would pick up between 10 and 12, Nicole, the lady with uhaul put our reservation in for 12 so therefore the truck was not there. Nicole tried to put it on the owner where we picked it up but it was clearly her fault. I was not happy about having to wait and Nicole should be ashamed of herself for putting the blame on someone else when it was clearly her fault. The owner was very apologetic and took care of us.

DAVID M.
Clasificación:

El cliente no dejó un comentario.

DONALD B.
Clasificación:

Clint, the U-Haul manager was great. I had a non-refundable deposit to pick up a motorcycle in St. Louis. I called the location in Batesville, Arkansas. They didn't know what a motorcycle trailer was. I called another location and they said they never have any and it would be too expensive to get one for me. Feeling hopeless, I called the Newport, Arkansas location and spoke to Clint. He knew exactly what I wanted but didn't have any. He said he would do whatever it took to get one for me. He said he lived and breathed U-Haul and it would be no problem. Keep in mind, I arranged this 6 weeks in advance and had a non-refundable deposit on the motorcycle. It had to be picked up on a certain day or I would lose my deposit and the motorcycle. I checked in periodically before the Nov. 14 date with my motorcycle. About 4 or 5 days before, Clint called me and said that he was going to drive to Searcy, Arkansas trip and pick it up so it would be there when I needed it. My work schedule started to interfere with my pick-up date so I informed him I would have to send my 73 year-old mobility impaired mother to pick it up. She was unable to get out of the truck and do anything to assist him. He directed her in backing up the truck so that he could hook up the trailer. Then he brought the paperwork to the truck for her to sign. Everything was accomplished in about 10 minutes with no problem for my mother. Clint drove 100 miles round trip to get the trailer while other local dealers told me that there was no such thing as a motorcycle trailer or that it wasn't cost effective for them to pick up a trailer for me to use. This represents total dedication to customer service that is rarely seen in today's world. I want to thank Clint in Newport, Arkansas and U-Haul for a great and worry-free experience. Donald and Marion Branson

WILLIAM M.
Clasificación:

El cliente no dejó un comentario.

JASSON G.
Clasificación:

Top notch service and very good experience. will be using this location again.

BEVERLY T.
Clasificación:

I called in my comments

DAVID M.
Clasificación:

El cliente no dejó un comentario.

Tammy A.
Clasificación:

El cliente no dejó un comentario.

HUNTER A.
Clasificación:

El cliente no dejó un comentario.

CATHY P.
Clasificación:

nothing everything was great.

CHRIS M.
Clasificación:

El cliente no dejó un comentario.

jessica S.
Clasificación:

No customer service at all, the place was closed and me and my 3yr old son stood out in the heat for about 30min until i called uhaul and was told the keys are in the vehicle. The oil change required light was on when i first picked the truck up.

No se han enviado comentarios para esta ubicación.

Volver
arriba