Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I returned the truck with the app after hours and it worked fine. I did fold all the blankets that were left in the truck from the previous rental unfolded, and I returned the dolly that I did not rent that was left in the truck from the previous rental.
Chad Hamblen
Rating:
5.0
Customer did not leave a comment.
Dan Boley
Rating:
5.0
Customer did not leave a comment.
Harlene Bailey
Rating:
5.0
Customer did not leave a comment.
Dan Boley
Rating:
5.0
Customer did not leave a comment.
Michael Berard
Rating:
5.0
Customer did not leave a comment.
Gerardo Sepulveda
Rating:
5.0
Customer did not leave a comment.
Kiley Roelfs
Rating:
3.0
The battery was dead and it took forever for them to jump it so we could leave.
CAITLIN PRIER
Rating:
5.0
We made this reservation at the last minute do to how cold it was. Everything was made easy and the man at the office was very helpful and friendly.
Cindy Gross
Rating:
5.0
Customer did not leave a comment.
ron smutz
Rating:
5.0
Customer did not leave a comment.
Tanner Vick
Rating:
3.0
Parking for returns
Kyle Clutter
Rating:
5.0
easy to rent. hassle free. friendly service.
Brian Libel
Rating:
4.0
Customer did not leave a comment.
James Vietti
Rating:
5.0
Everything went great !
bob smith
Rating:
5.0
Very happy with the ease of getting and returning the rental. Thank you!
DONNIE Snyder
Rating:
3.0
I was charged for 2 days when i only had the Uhaul for one day. I picked it up at 2pm on the 25th and i returned it at 2:05pm on the 26th, yet the receipt says i had it until 8am on the 27th. i was charged DOUBLE what i should have been and I’m expecting a partial refund. This is not acceptable at all.
Melissa Moran
Rating:
5.0
Always friendly and helpful. Used multiple times over the years and will only use this site!
Lora Patterson
Rating:
4.0
Customer did not leave a comment.
Robert Chapman
Rating:
5.0
Customer did not leave a comment.
Ralph Schultz
Rating:
5.0
Customer did not leave a comment.
Jill Campbell
Rating:
4.0
Customer did not leave a comment.
Krista Moreno
Rating:
3.0
Customer did not leave a comment.
russell smith
Rating:
5.0
Customer did not leave a comment.
Melissa Owens
Rating:
5.0
Customer did not leave a comment.
kristi bullard
Rating:
4.0
Customer did not leave a comment.
Idais Ford
Rating:
5.0
Customer did not leave a comment.
lee Lustila
Rating:
5.0
Customer did not leave a comment.
Dale Ducharme
Rating:
5.0
Customer did not leave a comment.
Matt Hess
Rating:
5.0
Customer did not leave a comment.
Richard Simoncic
Rating:
5.0
Customer did not leave a comment.
PAMELA Murphy
Rating:
5.0
Customer did not leave a comment.
Robert Chapman
Rating:
5.0
Customer did not leave a comment.
Joe Polhlopek
Rating:
4.0
Customer did not leave a comment.
Robert Chapman
Rating:
3.0
Customer did not leave a comment.
John Austin
Rating:
5.0
Drop off was smooth and effortless
Kenneth black
Rating:
5.0
I have been charged from two different amount s and it has cost me to overdraft my bank account
JAMIE MAYER
Rating:
5.0
Customer did not leave a comment.
Cindy Hisquerdo
Rating:
5.0
Customer did not leave a comment.
Holly DeAnna
Rating:
4.0
I really wanted a larger truck but when I made my reservation the operator told me they didn’t have that truck available at this particular location had I known that it was just the day I wanted to move I would have requested another day. My schedule is very flexible. When I got to the location yesterday I saw that they did have a 26’ uhaul that was going to NY. I was very disappointed to learn of this!
DAVID HEARN
Rating:
5.0
This is the only place I'll go to rent a U-Haul! Chadds is a great business!
Amanda Petrus
Rating:
4.0
Customer did not leave a comment.
Tim Conrad
Rating:
5.0
Very friendly and he had me unhooked and checked in very quicky.
Stefan Storm
Rating:
4.0
Air conditioning did not work. Made for a very hot day of moving. Outside temperature was 89.
Jerry Tuggle
Rating:
5.0
Very easy
Anita Philipsborn
Rating:
5.0
Customer did not leave a comment.
Jennifer Duncan
Rating:
5.0
Customer did not leave a comment.
Korey Kessinger
Rating:
4.0
No problems.
MORGAN HALL-KROPF
Rating:
5.0
Excellent workers. Friendly, Excellent customer service
Great experience the best I have ever had
Naomi Sweeney
Rating:
5.0
Friendly service and a convenient location right off of the bypass.
David VandeLinde
Rating:
5.0
Customer did not leave a comment.
Sandra Touchton
Rating:
4.0
Charged my account after drop off, when i left more than enough gas in the tank. Left more gas than when I picked up. First time I used this location i left extra gas in, over 1/4 tank extra gas and wasn't reimbursed.
Mark Dunn
Rating:
4.0
Customer did not leave a comment.
Dennis Gatewood
Rating:
4.0
Customer did not leave a comment.
Franck kouam
Rating:
3.0
Customer did not leave a comment.
Vicki Kramer
Rating:
3.0
I unhooked. And put trailer in spot cause they were just too busy lol
grase milbrandt
Rating:
5.0
Customer did not leave a comment.
Rhonda Evans
Rating:
5.0
Customer did not leave a comment.
Amy Hampton
Rating:
5.0
You need to get this truck off the road now.
A warning buzzer was on for over half the time of the trip. I'm hoping is was just a false seat belt warning indicator. Before leaving Chad's, a mechanic was kind enough to give us a jug of oil and wish us luck. Going up hill seemed to be a struggle, and head lights / dashboard lights can only be described as worthless. In my 20 years of using a U-Haul equipment this is the worst experience I've ever had and biggest safety concerns.
chuck boyles
Rating:
5.0
Customer did not leave a comment.
Jeff Harlan
Rating:
5.0
Customer did not leave a comment.
Steven Renn
Rating:
5.0
Customer did not leave a comment.
KYLE STEWART
Rating:
3.0
Customer did not leave a comment.
David Symm
Rating:
5.0
Customer did not leave a comment.
Lora Patterson
Rating:
5.0
Customer did not leave a comment.
Jeff Spachek
Rating:
5.0
Customer did not leave a comment.
Robin Burris
Rating:
5.0
Customer did not leave a comment.
Andrew Swisher
Rating:
4.0
Customer did not leave a comment.
MIKE DRENICK
Rating:
3.0
Does not drive that smoothly. Issues with the steering and brales. Also the ceiling leaks. Some of our belongings got wet. When we checked truck back in the guy that runs the location didn't really care that the ceiling leaks during the rain. We should have received a discount for the truck we were provided.
aaron rieck
Rating:
5.0
Customer did not leave a comment.
Michelle Kelly
Rating:
5.0
Customer did not leave a comment.
thomas miller
Rating:
4.0
Customer did not leave a comment.
Anne Scott
Rating:
5.0
Customer did not leave a comment.
Eric McCool
Rating:
5.0
This was the best place I have ever rented from.
Kaylene Myers
Rating:
4.0
Customer did not leave a comment.
Christopher Hunter
Rating:
5.0
Everything went smoothly... great experience
Jonathan Schmid
Rating:
5.0
Friendly, easy service!
Mary Beth Dunlavy
Rating:
5.0
Customer did not leave a comment.
Nora Hatton
Rating:
5.0
Customer did not leave a comment.
SHARON GIEFER
Rating:
4.0
Returned after hours with no problem
Richard Forney
Rating:
5.0
Great experience!!
Phil Minton
Rating:
5.0
Customer did not leave a comment.
Mark KOVAL
Rating:
5.0
Truck had some sticky stuff inside the box on the floor. Otherwise , everything was great
Brett Thornton
Rating:
4.0
Truck is in Need of some work. Front shock at 50mph and it wouldn’t run over 60mph.
michael kelly
Rating:
5.0
Customer did not leave a comment.
Randy Piccini
Rating:
4.0
Could not get online check in to verify but the staff fixed everything and had us checked in and in the truck in 5-minutes. Only complaint is that no moving blankets were available, but they did remove that from the bill.
Sean Fischbach
Rating:
5.0
Customer did not leave a comment.
Randy Piccini
Rating:
4.0
Customer did not leave a comment.
Tracy Thul
Rating:
5.0
Customer did not leave a comment.
Michelle Thomas
Rating:
5.0
Maybe my best U-Haul experience yet!
Emily Walters
Rating:
1.0
Return the money taken without consent. Your now dealing with the bank. And furthermore I didn't Drive nearly 485 miles. My GPS also proves this...
Thomas Crim
Rating:
5.0
Customer did not leave a comment.
Victor spitaleri
Rating:
5.0
When I arrived I found the trailer needed a 2” ball instead of a 1”7/8 ball. I needed to make a trip to Walmart to get a new ball and the pickup location was able to switch it out