Comentarios de los clientes para Centralia Shell

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Centralia Shell

Clasificación general:

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Cheryl R.
Clasificación:

The person working did not speak English and ended up not entering my additional information when I arrived, so it appeared I had not rented a uhaul, when in fact I did. When I returned the uhaul, I was in the system as not showing up to rent the truck.

Abigail M.
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El cliente no dejó un comentario.

MICHAEL A.
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If more trucks were available that would be helpful. It is a convenient location. I will gladly rent here again.

Autumn S.
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He was rude over charged me and didn't listen there was no ramp at it was fithy

Cheryl R.
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I did everything online, so should have just walked in and got keys and paperwork. He couldn't figure out how to print the contract, and charged my card prior to me even leaving. What should have been about 5 minutes, turned into a half an hour or more. Then when I returned the truck, the person refused to take the keys (later found out he didn't speak English). Very unorganized and the cost was outrageous.

Paul C.
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Sent me to an area were I was suppose to pick up my u haul...ended up sending me to a closed area, sent me 30minutes away from the area I was suppose to pick up, and did not have a ramp on u haul when i specified i needed a ramp. The website to complain of damages to the uhaul would not let me take pictures of front bumper. And had 2 items inside the uhaul like gloves and pen in the compartment that wasnt mine.

Michelle L.
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El cliente no dejó un comentario.

Matthew M.
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El cliente no dejó un comentario.

James K.
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Cashier took a long time getting me out of there. He seemed confused by the mileage and fuel aspects of the process.

charli V.
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The vehicle cab was dirty inside, had not been cleaned prior to pick up. There was just over 1/4 of a tank of fuel. We took pictures prior to our departure. These are time stamped photos in chronological order which we also took to verify any prior damage to the vehicle. We did not realize the fuel level did not match the contact. The store representative refused to do a walk around or to leave his store counter because he could not leave his cash register as he was the sole employee on duty. When returning the vehicle we showed proof of the fuel level and he disagreed and argued that we owed more fuel. Being that he owns this gas station it's very suspect that he is scamming people to buy more fuel

BRANDON S.
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Covered in cat hair and I am allergic. I had to stop driving halfway and drop off the items at another location than planned. No partial refund or care.

Christine P.
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Man working was understaffed, other customers had to wait at register while he was taking care of me.

James M.
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El cliente no dejó un comentario.

michael S.
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El cliente no dejó un comentario.

mark D.
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Drop off folks were quick and polite .

Richard W.
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Only one employee working so he was constantly having to stop working with me to help store customers. A minor inconvenience.

Kao L.
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El cliente no dejó un comentario.

Karen M.
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El cliente no dejó un comentario.

Paul S.
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El cliente no dejó un comentario.

Mark C.
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We had to use this location because our local place didn't have the size truck we had reserved, so we drove almost an hour and a half away to pick up truck.

John H.
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There was a lot of confusion on behalf of the cashier. And a communication problem

Stephanie B.
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El cliente no dejó un comentario.

Kelly S.
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the trailer was missing the light pig tail lead and I had to travel to another location and wait till they open to get another harness

JONATHAN E.
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Great friendly service. I felt appreciated as an U-Haul customer.

Douglas D.
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El cliente no dejó un comentario.

Aaron B.
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El cliente no dejó un comentario.

Trent G.
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El cliente no dejó un comentario.

jacqueline E.
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Was very rude. Informed me I had to pay extra mileage.

Chris B.
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El cliente no dejó un comentario.

Julie P.
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Nothing, it was very good.

Christa L.
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El cliente no dejó un comentario.

Kelly S.
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El cliente no dejó un comentario.

ELIZABETH B.
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I dropped it off. I had to ask for a receipt. Didn't want any confusion later. He hadn't gotten my name or anything. After I pressed for a receipt, he was quick to do it. Knew exactly what he was doing. I would tell a friend to find a major u haul center, This one didn't have much. I looked for a share a box drop and didn't see one.

David H.
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El cliente no dejó un comentario.

Shane R.
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Poor customer service

rico B.
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it's all good

ruth F.
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The gentleman who was there didn't know anything about doing the Uhaul things so needed to call the main office to do the information over the phone.. My feeling is if the person who does know about it isn't there others should know how to. I felt really bad for him.. The main office was very wonderful and courteous so we got done quickly..

Tania S.
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El cliente no dejó un comentario.

Craig C.
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This location was very competent with the rental process. Fast in and fast out.

steven E.
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El cliente no dejó un comentario.

ROBERT M.
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The young man who took care of us at the return of the truck had such limited English and I am not sure what language he was speaking. But we asked that he use a different card for the payment than the one that was used to pick up the truck. He totally did not get the request. So my friend's card was charged. We are happy to reimbursed him. But it could have been difficult if his cash flow was tight.

Lynnette B.
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El cliente no dejó un comentario.

Trisha C.
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Overall great customer service.

Steven E.
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El cliente no dejó un comentario.

Karl S.
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The operator seemed under educated on the software program, very slow.

Bruce W.
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El cliente no dejó un comentario.

RALPH K.
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Great location with great equipment and very fast and friendly service, great job Uhaul

Rhonda M.
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Be better about making notes when you remove a truck from the eligible fleet for repairs. Get your stupid system in order. TRAIN YOUR CONTRACTORS!

Char L.
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We were given 2 hours worth of the 'run-around' and had to jump through umpteen hoops to final get a trailer for 2 hours worth of use!! I say use a different company all together!! You'll probably save money too!!!

Jason S.
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El cliente no dejó un comentario.

Chris P.
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Real nice guys & fast friendly service A1

Daniel L.
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The attendant was very busy with customers but was very efficient getting the truck checked in.

Daniel L.
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Completely professional

Colleen S.
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It is a busy gas station. Between customers, the attendant showed me the truck and started it. I had to get stuff out of my car so I closed the door because it was raining. I was locked out and had to pay a lock smith $80.00 to unlock the truck. There are signs inside the truck not to do that but I didn't look inside the truck, I only touched the door to close it. In the future I will go to a uhaul place and not a gas Station if i ever have to do this again

Steven T.
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The attendent did not know how to check mein (my returened truck). It took five times longer to return than it did to pick up.

No se han enviado comentarios para esta ubicación.

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