Customer Reviews for Centralia Shell
(U-Haul Neighborhood Dealer)

74 reviews

1004 Ellsbury St   Centralia, WA 98531

(360) 807-5003

Office Hours

  • Mon-Sun: 6 am–6 pm

Services at this Location:

Contact Us

(360) 807-5003

1004 Ellsbury St
Centralia, WA 98531

Services at this Location:

Office Hours

  • Mon-Sun: 6 am–6 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

NO help from onsite cashier of the gas station. AGAIN, the reservation was changed with NO choice from me. Reservations are supposed to be what the CUSTOMER reserves, NOT what the service provider decides they want AFTER the reservation has been made. VERY POOR BUSINESS PRACTICE. Hopefully I will never have to use U-Haul again.

Kevin Williams 
Rating:
3.0

Customer did not leave a comment.

Connor Prescher 
Rating:
2.0

Have someone that can talk to you without putting you down and saying stuff that you know is not nice and does not knowhow to show respect to anyone

Richard Alan 
Rating:
5.0

Customer did not leave a comment.

Mark Pelham 
Rating:
5.0

It was good for me.

William Gentru 
Rating:
3.0

I liked your old way of doing gas. It's full when you pick it up and it's full when you return it. The new by phone way was a bit to get used to and the retal dealer was not very helpful in explaining how it worked.

Kevin Longley 
Rating:
3.0

I definitely need to qualify my answers!! First of all, the same 10' truck was rented to 2 different people. The other people didn't show up, so we got it, but I'd hate to be those other people. This i not the fault of the location but moreso the fault of the system. Secondly, the truck was a bit dirty on the inside of the cab. There was an empty cup, a fork, some debris on the floor, and some schmutz on the cupholders. This is the only thing that maybe could have been better on the part of this location. Our other main issue was the poor man at the checkout was having issues with the tablet, both on checkout and checkin. I do not fault him. He kept getting error messages and things not working correctly. Obviously, at a satellite location like this, they need more training. I don't fault the worker. I fault uhaul. It took probably a good 15-20 minutes to get the truck, not including the stuff I had to do through the web link, and almost 30 minutes to return it. The guy had to call uhaul to get it taken care of. And while he's trying desperately top help me, he was trying to check out customers in the convenience store of the gas station. Technology is great, except when it's not. He got error messages no matter what he tried. I do not fault the worker for most of our issues, so he deserves nothing but praise for trying to get through a very difficult situation, but my husband and I spent way too much time at that gas station trying to get and return the truck.

Sean Williams 
Rating:
3.0

computer system was down when I arrived for pick-up

Charles Lander 
Rating:
5.0

Customer did not leave a comment.

Bruce Peterson 
Rating:
1.0

When I arrived to pick up the vehicle, the cashier (given this is a gas station) continued to call people forward to wait on them before helping me. I waited about 10 minutes before he helped me. We arrived 30 minutes early to drop off vehicle. The person working at the store did not know how to do a return. She called the owner/manager who she said lived just around the corner. We waited almost 45 minutes for her to arrive. She walked in and took the key from us and said "thanks." No check-in, no nothing. We will NEVER use that facility again, nor will we recommend it to anyone. Customer service is in the toilet!!

Lori Goodwin 
Rating:
3.0

The truck was cleaned appropriately, but it had a significant exhaust leak that affected the fuel mileage and the ability to climb hills, not surprising after 183k miles.

Justin Wilson 
Rating:
3.0

Customer did not leave a comment.

YETTI LIQUE 
Rating:
2.0

First off we picked up from a location that was also a gas station and we’ve had a bad experience previously when getting gas. Didn’t realize it was the same location till we came to get it. The man at the counter was friendly, but didn’t speak very good English and I had to literally spell out every word including “LAS” for Las Vegas. He told me my total which was higher than the quote that was given to me. I also asked him if I returned it early, is there a way to get a portion of what I was being charged to which he told me yes. I wasn’t aware that the quote given to me by a rep on the phone was the locked in price no matter how long it took to get to our destination. I was made aware of this and much to my surprise upon returning the vehicle with a clean cab and half tank of gas as I was asked to do. The rep just gave me the quote and I didn’t really understand that what she was giving me was going to be the charge no matter what. Also wasn’t made aware of the extra charge for renting and all that jazz. The overall vehicle performance was awesome. No problems whatsoever. But I will never be using uhaul again for any of my moving needs.

CRAIG LEDWICK 
Rating:
2.0

Clerk at the Shell Station had no clue how to do his job and had to call the Regional Manager. He dialed a number and just handed me the phone. I had pre-booked online, but essentially had to go through the process all over again by phone. Because the phone was connected to the credit card machine, Shell customers could not make purchases, so I had to wait for the Manager to call me back on my cell phone to complete the process. The Manager was courteous and apologetic and gave me a discount, but the whole ordeal took a very long time. Semi-nightmare!

ROBERT STUCKER 
Rating:
1.0

The clerk was exceptionally rude, no other way to describe him. The truck was not clean, smelled really bad like cigarettes and the cab of the truck smelled like someone was living in it and smoking other than cigarettes. He was to lazy to go out and document the damage to the truck by previous use and there was quite a bit of minor damage. The store was filthy and it did not seem like a safe place to be near or in. All of this was after Uhaul gave my reserved truck to someone else even though I showed up on time. Then I had to drive almost 40 miles one way out of the way to pick another one up. I was charged for picking up the vehicle at a further distance which included extra mileage. They were supposed to give extra mileage and never did, I was charged. I have been renting from Uhaul for 30 years and have only ever had some minor issues with their service, can't blame this on the pandemic!! I would never use Uhaul services again after this!!

Ginette Titus 
Rating:
3.0

Customer did not leave a comment.

RAYMOND CHAPMAN-WILSON 
Rating:
4.0

The proprietor was very helpful in accommodating our needs.

kate mcwiggins 
Rating:
5.0

Customer did not leave a comment.

beatrice crump 
Rating:
5.0

Customer did not leave a comment.

Suzette Tamlin 
Rating:
1.0

The person working did not speak English and ended up not entering my additional information when I arrived, so it appeared I had not rented a uhaul, when in fact I did. When I returned the uhaul, I was in the system as not showing up to rent the truck.

Cheryl Roiko 
Rating:
4.0

Customer did not leave a comment.

Abigail Messegee 
Rating:
4.0

If more trucks were available that would be helpful. It is a convenient location. I will gladly rent here again.

MICHAEL ANZELINI 
Rating:
1.0

He was rude over charged me and didn't listen there was no ramp at it was fithy

Autumn Sharp 
Rating:
1.0

I did everything online, so should have just walked in and got keys and paperwork. He couldn't figure out how to print the contract, and charged my card prior to me even leaving. What should have been about 5 minutes, turned into a half an hour or more. Then when I returned the truck, the person refused to take the keys (later found out he didn't speak English). Very unorganized and the cost was outrageous.

Cheryl Roiko 
Rating:
1.0

Sent me to an area were I was suppose to pick up my u haul...ended up sending me to a closed area, sent me 30minutes away from the area I was suppose to pick up, and did not have a ramp on u haul when i specified i needed a ramp. The website to complain of damages to the uhaul would not let me take pictures of front bumper. And had 2 items inside the uhaul like gloves and pen in the compartment that wasnt mine.

Paul Chung 
Rating:
5.0

Customer did not leave a comment.

Michelle Lepine 
Rating:
4.0

Customer did not leave a comment.

Matthew Moses 
Rating:
3.0

Cashier took a long time getting me out of there. He seemed confused by the mileage and fuel aspects of the process.

James Kresse 
Rating:
1.0

The vehicle cab was dirty inside, had not been cleaned prior to pick up. There was just over 1/4 of a tank of fuel. We took pictures prior to our departure. These are time stamped photos in chronological order which we also took to verify any prior damage to the vehicle. We did not realize the fuel level did not match the contact. The store representative refused to do a walk around or to leave his store counter because he could not leave his cash register as he was the sole employee on duty. When returning the vehicle we showed proof of the fuel level and he disagreed and argued that we owed more fuel. Being that he owns this gas station it’s very suspect that he is scamming people to buy more fuel

charli venard 
Rating:
1.0

Covered in cat hair and I am allergic. I had to stop driving halfway and drop off the items at another location than planned. No partial refund or care.

BRANDON STAFF 
Rating:
4.0

Man working was understaffed, other customers had to wait at register while he was taking care of me.

Christine Perkins 
Rating:
4.0

Customer did not leave a comment.

James Moore 
Rating:
1.0

Customer did not leave a comment.

michael sager 
Rating:
4.0

Drop off folks were quick and polite .

mark dulin 
Rating:
4.0

Only one employee working so he was constantly having to stop working with me to help store customers. A minor inconvenience.

Richard Wheeler 
Rating:
3.0

Customer did not leave a comment.

Kao Lor 
Rating:
3.0

Customer did not leave a comment.

Karen Meuret 
Rating:
5.0

Customer did not leave a comment.

Paul Stulken 
Rating:
1.0

We had to use this location because our local place didn't have the size truck we had reserved, so we drove almost an hour and a half away to pick up truck.

Mark Cude 
Rating:
2.0

There was a lot of confusion on behalf of the cashier. And a communication problem

John Hoffman 
Rating:
4.0

Customer did not leave a comment.

Stephanie Bremgartner 
Rating:
4.0

the trailer was missing the light pig tail lead and I had to travel to another location and wait till they open to get another harness

Kelly Sullivan 
Rating:
5.0

Great friendly service. I felt appreciated as an U-Haul customer.

JONATHAN ELSIS 
Rating:
4.0

Customer did not leave a comment.

Douglas Durnford 
Rating:
5.0

Customer did not leave a comment.

Aaron Barr 
Rating:
3.0

Customer did not leave a comment.

Trent Garcia 
Rating:
3.0

Was very rude. Informed me I had to pay extra mileage.

jacqueline Edinger 
Rating:
5.0

Customer did not leave a comment.

Chris Brown 
Rating:
5.0

Nothing, it was very good.

Julie Panuska 
Rating:
4.0

Customer did not leave a comment.

Christa Landis 
Rating:
5.0

Customer did not leave a comment.

Kelly Smith 
Rating:
3.0

I dropped it off. I had to ask for a receipt. Didn't want any confusion later. He hadn't gotten my name or anything. After I pressed for a receipt, he was quick to do it. Knew exactly what he was doing. I would tell a friend to find a major u haul center, This one didn't have much. I looked for a share a box drop and didn't see one.

ELIZABETH BINGHAM 
Rating:
5.0

Customer did not leave a comment.

David Hodgeboom 
Rating:
3.0

Poor customer service

Shane Reich 
Rating:
5.0

it's all good

rico barrientes 
Rating:
4.0

The gentleman who was there didn't know anything about doing the Uhaul things so needed to call the main office to do the information over the phone.. My feeling is if the person who does know about it isn't there others should know how to. I felt really bad for him.. The main office was very wonderful and courteous so we got done quickly..

ruth fegerson 
Rating:
4.0

Customer did not leave a comment.

Tania Staggs 
Rating:
4.0

This location was very competent with the rental process. Fast in and fast out.

Craig Coppock 
Rating:
3.0

Customer did not leave a comment.

steven edelman 
Rating:
3.0

The young man who took care of us at the return of the truck had such limited English and I am not sure what language he was speaking. But we asked that he use a different card for the payment than the one that was used to pick up the truck. He totally did not get the request. So my friend's card was charged. We are happy to reimbursed him. But it could have been difficult if his cash flow was tight.

ROBERT MCKENZIESULLIVAN 
Rating:
5.0

Customer did not leave a comment.

Lynnette Byrnes 
Rating:
5.0

Overall great customer service.

Trisha Christiansen 
Rating:
1.0

Customer did not leave a comment.

Steven Elwood 
Rating:
3.0

The operator seemed under educated on the software program, very slow.

Karl Snow 
Rating:
5.0

Customer did not leave a comment.

Bruce Williams 
Rating:
5.0

Great location with great equipment and very fast and friendly service, great job Uhaul

RALPH KALMA 
Rating:
5.0

Be better about making notes when you remove a truck from the eligible fleet for repairs. Get your stupid system in order. TRAIN YOUR CONTRACTORS!

Rhonda McDougall 
Rating:
3.0

We were given 2 hours worth of the 'run-around' and had to jump through umpteen hoops to final get a trailer for 2 hours worth of use!! I say use a different company all together!! You'll probably save money too!!!

Char Laroque 
Rating:
5.0

Customer did not leave a comment.

Jason Shriver 
Rating:
5.0

Real nice guys & fast friendly service A1

Chris Purcell 
Rating:
5.0

The attendant was very busy with customers but was very efficient getting the truck checked in.

Daniel Leith 
Rating:
5.0

Completely professional

Daniel Leith 
Rating:
2.0

It is a busy gas station. Between customers, the attendant showed me the truck and started it. I had to get stuff out of my car so I closed the door because it was raining. I was locked out and had to pay a lock smith $80.00 to unlock the truck. There are signs inside the truck not to do that but I didn't look inside the truck, I only touched the door to close it. In the future I will go to a uhaul place and not a gas Station if i ever have to do this again

Colleen Smith 
Rating:
3.0

The attendent did not know how to check mein (my returened truck). It took five times longer to return than it did to pick up.

Steven Thomas 
No reviews have been submitted for this location.

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