Customer Reviews for Center Glass & Supply
(U-Haul Neighborhood Dealer)

136 reviews

640 E Hwy 36   Smith Center, KS 66967
(Hwy 36)

(785) 282-6078

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: 8:00 am - 5:00 pm
  • 3/30/2024: 8:00 am - 5:00 pm
  • 3/31/2024: 8:00 am - 5:00 pm
  • 4/5/2024: 8:00 am - 5:00 pm
  • 4/6/2024: 8:00 am - 5:00 pm
  • 4/7/2024: 8:00 am - 5:00 pm
  • 4/8/2024: 8:00 am - 5:00 pm
  • 4/9/2024: 8:00 am - 5:00 pm

Show All Hours

Services at this Location:

Contact Us

(785) 282-6078

640 E Hwy 36
Smith Center, KS 66967
(Hwy 36)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: 8:00 am - 5:00 pm
  • 3/30/2024: 8:00 am - 5:00 pm
  • 3/31/2024: 8:00 am - 5:00 pm
  • 4/5/2024: 8:00 am - 5:00 pm
  • 4/6/2024: 8:00 am - 5:00 pm
  • 4/7/2024: 8:00 am - 5:00 pm
  • 4/8/2024: 8:00 am - 5:00 pm
  • 4/9/2024: 8:00 am - 5:00 pm

Show All Hours

No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very professional. No problems here. Wished this was how we started.

Kathleen Aryeh-Roberts 
Rating:
5.0

Customer did not leave a comment.

Rodney Yates 
Rating:
5.0

Customer did not leave a comment.

Jeni Claypoole 
Rating:
5.0

Friendly, helpful and ready to receive.

Joseph Pashia 
Rating:
5.0

Exactly on track with knowledge and performance, was professional.

Miranda Stovall 
Rating:
4.0

Customer did not leave a comment.

Stephen Damon 
Rating:
5.0

Nothing, it was perfect

Alexis Ryan 
Rating:
1.0

The trailer I picked up had a broken leaf spring on the driver's side and wheel bearings were shot. I was told that it had already been inspected and signed off but it pulled towards the driver side after dropping it off at the drop-off location I learned of the mechanical issues. I tried asking for a different trailer but the guy was adamant that it had been inspected and it was in good shape.

Megan Sumpter 
Rating:
4.0

Customer did not leave a comment.

seth loyd 
Rating:
5.0

Great place

Joseph Pashia 
Rating:
5.0

Customer did not leave a comment.

Carl Warner 
Rating:
5.0

Not a thing. Norbert was very helpful!

Steve Scobee 
Rating:
5.0

Customer did not leave a comment.

Jeannie Rainwater 
Rating:
3.0

The secretary was not helpful at all. But the gentleman that called me back actually knew what he was talking about.

Aaron Heronemus 
Rating:
5.0

Staff was very thorough on options and also helpful with needed accessories

DOUGLAS GROTHAUS 
Rating:
3.0

Customer did not leave a comment.

Brandi Gore 
Rating:
4.0

This is for Uhaul national not the pickup location. Your online, unattended pickup system is worthless! For whatever reason the system was not working, and we had to call in for help. I was on hold for over an hour, so my wife finally called and got connected in 15 minutes. The lady that helped us over the phone was excellent, and after a 2 hour delay we were on our way. I will NEVER pickup equipment again unless the location is open. Also please go back to having a full tank of gas when you pick up and drop off. Guessing how much gas to put in is not easy or fair.

LOREN KRAUS 
Rating:
5.0

This location is a great place to do business

IRVIN THIELE 
Rating:
5.0

Customer did not leave a comment.

Benjamin Choate 
Rating:
5.0

Very helpful!

SHELLEY ANNA 
Rating:
5.0

Customer did not leave a comment.

Hector Alfaro Garcia Rendon 
Rating:
1.0

They didn't have boxes, had to drive 70 miles to get. They couldn't tell me what the tire air pressure should be , well I hit them and they are hard.

rich bangert 
Rating:
3.0

We ordered furniture pads and they did not have them available. Another time (July 2020) we reserved a truck and we had to pick it up elsewhere. If we're going to order a truck and supplies from this location they need to make sure they are available at this location. If they don't have what we need, we may as well make our reservation somewhere else so they we can get everything we need.

Steve Boersma 
Rating:
5.0

Excellent experience. So helpful and everything was as expected.

jim hossler 
Rating:
5.0

Customer did not leave a comment.

Denise Winslow 
Rating:
4.0

Customer did not leave a comment.

Janet Hosmann 
Rating:
5.0

Norbert Benoit at Center Glass in Smith Center, KS went go beyond the call of duty to meet my needs. We are fortunate to have Norbert as business owner in our town.

BOB DIETZ 
Rating:
5.0

Customer did not leave a comment.

Kimberly Overmiller 
Rating:
5.0

Customer did not leave a comment.

brent lindenman 
Rating:
5.0

Very helpful and accommodating.

TY SCHWERTFEGER 
Rating:
4.0

Customer did not leave a comment.

Ted Moomaw 
Rating:
5.0

New credit card machine!!

Calvin Yenne 
Rating:
4.0

Customer did not leave a comment.

Matthew Kuiack 
Rating:
4.0

Get rid of online service center--its horrible, slow, and very ineffective.

stuart thompson 
Rating:
3.0

Customer did not leave a comment.

Alllen Groll 
Rating:
4.0

We dropped off the truck and the attached trailer on New Year's Day so the location was closed with an after hours area to park the vehicles. The process was easy and because everything is on the internet today, I received the drop off confirmation email in less than an hour. Nice :)

Christopher Rhodes 
Rating:
5.0

Customer did not leave a comment.

Martha Talbott 
Rating:
5.0

Customer did not leave a comment.

royce dressel 
Rating:
5.0

Customer did not leave a comment.

Marvin Wilcoxson 
Rating:
5.0

Customer did not leave a comment.

Marvin Wilcoxson 
Rating:
5.0

Customer did not leave a comment.

BARRI HERBEL 
Rating:
4.0

Customer did not leave a comment.

donald thornton 
Rating:
3.0

they are ok , easy to work with

joyce stevenson 
Rating:
5.0

Customer did not leave a comment.

brent lindenman 
Rating:
4.0

Clean out the truck box. I had to sweep it out myself

Jim Wolters 
Rating:
5.0

Nothing! Service in both pick up & drop locations was excellent!

Peggy Wiscaver 
Rating:
4.0

Customer did not leave a comment.

Dennis Bradshaw 
Rating:
5.0

Customer did not leave a comment.

Danny Parker 
Rating:
3.0

Guy checking us out wasnt very friendly and quite rude. However when we dropped off in another state we were met with exceptional customer service and very pleased

Kelsey Stephen 
Rating:
5.0

This location was EXCELLENT!!! She was extremely helpful and accommodating after I had originally ordered a 20 ft truck, couldn't get one and then was supposed to get a 15 ft truck. When we arrived we saw the 26 ft truck there and took it instead!!! I also called your corporate number twice: first time Erica (sp?) was HORRIBLE and did not help me at all!!!! Second time I think her name was Debbie and she was a sweetheart and very helpful!!!! Also---your location in Glen Elder, Kansas (where I wanted to get the truck in the first place) was extremely helpful and friendly!!!

Linda Stinnett 
Rating:
5.0

Customer did not leave a comment.

Marcus Overmiller 
Rating:
5.0

Customer did not leave a comment.

John Windscheffel 
Rating:
5.0

Customer did not leave a comment.

Kurtis Rachow 
Rating:
3.0

My local site that i tried to book through didnt have any 20ft trucks, so I booked through Hays, which is 90 miles in the wrong direction. My pickup location was then changed to Smith Center, adding another 80 miles in the wrong direction. Thats almost 20 gallons of wasted fuel, and taking 3.5 extra hours to my move-out day. This could be remedied by your system either locking out sites without vehicles, or Uhaul needs to move vehicles back to these failing towns to keep their site somewhat accurate. Changing someone's pickup location to one that's 90 miles away is unacceptable. Uhaul did it twice for pickup, and didn't notify me, I had to call in to complain to get some mileage credited back to me. Thus does not reflect on the professionalism of my pick-up location's staff, this experience was negative because of Uhaul not getting vehicles where customers need them to be.

James Cheney 
Rating:
5.0

A customer appreciation for always using uhaul, coupons?

janice voges 
Rating:
5.0

Customer did not leave a comment.

mike horton 
Rating:
5.0

Customer did not leave a comment.

Marci Wuest 
Rating:
5.0

Customer did not leave a comment.

Matthew Brown 
Rating:
5.0

Customer did not leave a comment.

trisha coghoan 
Rating:
1.0

Please call

Bonnie Reynolds 
Rating:
3.0

Customer did not leave a comment.

Roger Henke 
Rating:
1.0

Customer did not leave a comment.

Sonya Gillespie-Rivet 
Rating:
5.0

Exceptional. Thank you so much so really bailed us out of a jam. Our trucl broke down, and we needed something quick and you guys were there to save the day. Amazing.

ben chritersen 
Rating:
4.0

Dealer very knowledgeable about U-Haul services.

William Harris 
Rating:
5.0

if you live around here this place is perfect. the only thing that can be done is to educate the people that are confirming reservations to look a little harder for the trucks that are sitting around in the smaller towns, the people i talked to were not to worried about it untill theyre trying to find one for themselves. i seen a couple of them near here after i already rented that one and drove 200 miles round trip. a lot of people cant afford $230. just to move 4 blocks.

Ron Frey 
Rating:
5.0

Customer did not leave a comment.

Sylvia de Borrego 
Rating:
4.0

Customer did not leave a comment.

David McCormick 
Rating:
5.0

Customer did not leave a comment.

Jeff Solida 
Rating:
5.0

Other than having more equipment available at local sites would be nice. I had to call several dealers to find a tow dolly. Every employee I have dealt with have been courteous and very helpful. Thank you

june shelton 
Rating:
3.0

Customer did not leave a comment.

kristen galassi 
Rating:
4.0

Your U-Haul agent was friendly and he explained the contract really well. Then we went to the truck and again he was helpful in explaining the operation of the truck. Thanks to him we began a successful trip/move.

James Mullen 
Rating:
4.0

Customer did not leave a comment.

LINDA RAU 
Rating:
4.0

Customer did not leave a comment.

DEBRA MILLINER 
Rating:
5.0

Question number three there should read "Were the personnel helpful". "Was the personnel helpful" is atrocious grammar.

CHRISTOPHER RHODES 
Rating:
4.0

Customer did not leave a comment.

Sherri Dannenberg 
Rating:
2.0

When I made reservations with your central reservation 800 # I was told "of course the local office would carry boxes". Not true! And get this, it was a very, VERY SMALL town and NO ONE sold boxes. Now if your reservation clerk had been honest to begin with I could have purchased boxes before arriveing in Smith Center. The closed option to purchase boxes was 90 miles one way! I really don't think this was very good service!@!

Karen Liechty 
Rating:
5.0

Please make sure that the pickup location does not change last minutes like it happened with my case!!

Ahmed Lachheb 
Rating:
3.0

Originally, my pick-up site was in my home town, Hays, KS. The day before I was to pick up the truck I was informed it was now available 90 minutes away in Smith Center. I received my $50.00 rebate as a result. The truck's AC did not work properly. The AC fan was broke and the only way to cool the truck was via the defroster. Not a great way to stay cool for a 6 hour drive to Edmond OK.

Robert Moody 
Rating:
3.0

Cant' think of anything.

Rev. Debra. Harvey 
Rating:
4.0

The problem was having to drive 90 minutes one-way to pick up the equipment....REDICULOUS!!!!

CRAIG MANTEUFFEL 
Rating:
3.0

Customer did not leave a comment.

James Lange 
Rating:
4.0

He was laid back and relaxed. He quickly contacted the pick up location to determine that I indeed did not have a trailer rented and that the rental amount had been removed.

GAYLE BANDT 
Rating:
5.0

Customer did not leave a comment.

STEVE DELLMAN 
Rating:
4.0

Very helpful on drop off time and accommodating to our needs.

Chalon Suchsland 
Rating:
5.0

Customer did not leave a comment.

janice voges 
Rating:
3.0

No one was present when I dropped off the trailer on the evening of the 17th. But I had called earlier in the week and they were very helpful in letting me know the process for dropping off the trailer since they wouldn't be there.

DAVE DRAAYER 
Rating:
5.0

Customer did not leave a comment.

PAUL PINTOR 
Rating:
5.0

Customer did not leave a comment.

KEVIN ROSS 
Rating:
5.0

Customer did not leave a comment.

DON HOWLAND 
Rating:
3.0

Customer did not leave a comment.

JENNIFER HODGES 
Rating:
4.0

Customer did not leave a comment.

JOSEPH HARRISON 
Rating:
4.0

This location was good. Online service was horrible. Worst experience of my life as far as costumer care.

Sharon McCoy 
Rating:
5.0

Great Customer Service! Dropping off the truck and check in was quick and easy. No wait or a hassle.

Phil Rorabaugh 
Rating:
5.0

Customer did not leave a comment.

Brandon Hrabe 
Rating:
5.0

Customer did not leave a comment.

Brandon Hrabe 
Rating:
5.0

Customer did not leave a comment.

Brandon Hrabe 
Rating:
3.0

Did have allot of dealings with them just dropped of the truck. The person working was nice and in and out.

ROBERT MCCLELLAND 
Rating:
5.0

Customer did not leave a comment.

Leann Stepp 
Rating:
5.0

Customer did not leave a comment.

PAT KING 
Rating:
4.0

Customer did not leave a comment.

CLYDE STAHN 
No reviews have been submitted for this location.

Additional Services at this Location

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