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Robert H
Customer Reviews for Center Creek Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
TJ he brakes on the truck would drag after use. I thought the emergency brake was set and checked it several times. Please check them before someone gets hurt.
Barbara CThe service and transaction went flawlessly. This is a great location to rent what you need for hauling your items.
Ron SVery nice people to deal with. Will use them again.
Brenda SGreat service
Patrick BSuper friendly. Very affordable. Was a great experience. Everyone use the Carthage uhaul.
Blaine WVery professional and friendly I’ll be using them again
Jacob MBe sure to have someone capable of proper hook up.
Denis SPeople were not there during office hours and basically you have to be calling to let them know and they don’t even let you know when they check out your order.
Josue BThey and were very accommodating and helpful. I would give the a 10 out of 10.
Larry OEasy process to rent a uhaul. They were willing to help with my schedule to pick up a uhaul trailer. Thanks.
Mr SThere was an issue. The lady at the facility was really nice and really did a wonderful job but the issue was she didn’t get the trail hitch on correctly. The trailer actually came off about a mile down the road. Luckily there wasn’t any damage and I was only going 10 mph when it happened. I fixed the issue and reset the trailer on the hitch correctly and all was well.
Jason HThe back of the truck was dirty and full of dirt and mud. I borrowed a broom from the rental facility to sweep out the truck before loading my household goods. I was also charged $20 extra for after hour charges. The facility closed early on the Saturday I rented the truck. Not sure why I was charged after hour fees when the facility closes at 11 am.
Chue LShe helped me after hours and found me a trailer after looking all over, only one to be had in Springfield on my way to St. Louis and she reserved it for me and set it all up with the rental all after hours mins you. When dropping off the location the computer gave me to drop it off was bogus and my time was close to being late as it was after trying to find the drop off. Contacted her and she said bring it out to her, which is across town and out off the hi-way, I was driving like a scaled dog to try to make it and she told me not to worry and slow down she would make sure it was taken care of on her computer so I wouldn’t get a late fee. You cannot beat customer service like that. Thank you again for the customer service and super friendly personality. I will do all my business with you guys if I need to rent again for sure. God bless you guys and thanks again for helping me get the project back home.
Eric LThank you for helping us get a truck. You were very kind and friendly. That means a lot. We appreciate that very much. Will definitely contact you again.
Brenda SFolks at this location need a jack of some type to lift trailer hitch to hook up.
Leonard BI originally had reservations for sarcoxie pick up online, a online representative sent me to 114 w 3rd Carthage(which was ONLY a store front location.), in turn a wild goose chase. If it weren't for 3793 s garrison location helping me i would've not gotten a truck. I will NEVER deal with U-Haul again unless it's at 3793 s garrison location. She's a plus 100 !!!!
Janet WEXCELLENT PERSON TO DEAL WITH!
MELODY AMichelle made it so easy to pick up and drive away. Equipment was excellent and met our needs. Thanks for a easy trip.
Dennis BNothing, everything about the process was great!
Aaron HEasy return and closer to where I was moving stuff.
KENNETH SVery helpful, friendly and accommodating. Will recommend often.
RICHARD DNone at this site.
GARY SOrdered a moving dolly Did not get one , so had to load all heavy items by hand Took over 45 minutes to get code to key lock box because app wasn’t working on U-Haul end
Brent Lfriendly customer service, quick check out
Cathryn LCrystal was fantastic. Very friendly and quick to help me through the process. Highly recommend.
PATRICK MI can't think of anything to improve on.very friendly,clean equipment.very cheerful employees.ill defanatly will use them again if I need a uhaul.
KENNETH TGood customer service
KITTY RNo one was there to help during the day.
DENIS HThe lady's at the pick-up location was great.
JAMES DThank you for all your assistance in securing a place for my home belongings. God bless
Sherry F | Overall ExperienceI have never had such amazing customer service and polite attendant at a U-Haul store. I always assume they will be rude, but I like the prices and they meet my need. This girl was pleasant, polite, overall very fast and just made me feel like a valued customer! Thank you
Cathryn LI believe everything was really good. Fast and very friendly service.
KENNETH DDrop off was after hours. Kudos to Tammy at main office in Springfield Illinois that worked until she found us a dolly and blankets. When we were dropping off, we had received a text saying we could drop it off at this location instead of the one further away. Christi S was helpful with getting this straight. Ten o’clock at night is not a fun time to be dealing with this but she took care of it. I guess the point is, you have some very helpful people at U-Haul but the location we started this with, and having to go that far to get the truck, started us out on a bad note. Moving is stressful Enough without having to go look for something you thought would be there.
Patrick PI was an hour late on return and charged for 24 more hours. Sales person called and told me they were renting it out to another person. I was charged for services I did not receive. If I were to do this it would be considered fraud. I believe I should be refunded for the second day charge, since it was only 1 hour. Will likely choose Ryder Truck rental next time. Would love a call from Corporate manager.
DEVIN MClose to permanent location. very courteous and nice to work with during drop off. Thank you
BRUCE BI needed to have my friend pick up the trailer, as I would not make it to the dealer before they closed. All the payment details were handled on the phone without any problems. The folks at Center Creek Storage were very accommodating.
Willam AMake sure your equipment is secure and not worn out before sending it with someone!!!!
JEREMY TTruck bed had a little trash, but felt the interior should have been disinfected due to Covid 19 concerns.
Mike MVery nice people. Took a prepaid card. Where the new on seventh street joplin Missouri would not take a prepaid card.
Cheryl DThe associate was overloaded with customers. He kept his cool, called for help and completed our transaction. He did an awesome job.
Yvonne WVery friendly and helpful.
Robert KThe pin# that was given to me to open the gate did not work. Luckily someone else was there to open the gate so we could get in.
Gary R | ReservationWe had rented an appliance dolly on our application, the lady asked us when we were there if we still wanted it, we said yes. We had gotten the UHaul truck to our house, and there was no appliance dolly. I called back, spoke to a man who put notes on our application that we hadnt received it, and we wanted to go back and get one but there was no one there to get one, so we went back to our house with out getting helped and without the dolly.
Samantha VLower the prices on some of the big trucks.
Becky SI did move in but they had computer problems and so it was a new account.
Greg S | ReservationWe ended up breaking down on the way here to Missouri. Might still need a unit but not sure when. Thanks
Greg S | ReservationVery rude woman Charged us 25,000$ for a truck because of a typo. lied to us about the price of truck no cameras or security. You can squeeze through the gate. Dsecurity DO NOT RENT OR STORE HERE!
michelle C | Overall ExperienceThe entire complex is clean and out of the way, but accessible, which I like. My unit was clean and spacious on the outside so we could move things in. I’m quite happy with that experience.
Fernando J | ReservationDid not use the storage but have used then before and was pleased
ERIN S | First ImpressionsIt was very good
Privacy R | First Impressionsmy original move in day was supposed to be on 1/21/17, the employee was having issues with the computer and they were not able to complete my reservation on time
Privacy R | First ImpressionsVery Friendly
Privacy R | First ImpressionsWell built new facility with plenty of room to maneuver larger trucks like UHauls. Property is easily accessible and the owners are friendly and helpful!!
Privacy R | First Impressions