Customer Reviews for Center Creek Storage
(U-Haul Neighborhood Dealer)

185 reviews

3793 S Garrison Ave   Carthage, MO 64836
(I-49 & S Garrison Ave)

Office Hours

  • Mon-Tue: 9 am–2 pm
  • Wed: Closed
  • Thur-Fri: 9 am–2 pm
  • Sat: 8 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

3793 S Garrison Ave
Carthage, MO 64836
(I-49 & S Garrison Ave)

Services at this Location:

Office Hours

  • Mon-Tue: 9 am–2 pm
  • Wed: Closed
  • Thur-Fri: 9 am–2 pm
  • Sat: 8 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

They should have double checked the back of the truck - there were not any blankets in the back, and I had ordered 36. The representative had given me her phone number because they were closed the day of the pickup. I called and she sent me to Maple Leaf Storage on Fir Road and a really helpful young lady found 12 pads they had. This made everything come out great. Your online pickup program needs some work, program didn't let me upload the picture of the empty truck.

Paul B 
Rating:
5.0

Customer did not leave a comment.

Robert H 
Rating:
4.0

TJ he brakes on the truck would drag after use. I thought the emergency brake was set and checked it several times. Please check them before someone gets hurt.

Barbara C 
Rating:
5.0

Customer did not leave a comment.

Terrell P 
Rating:
5.0

Customer did not leave a comment.

Cheryl H 
Rating:
5.0

Customer did not leave a comment.

Ron S 
Rating:
5.0

The service and transaction went flawlessly. This is a great location to rent what you need for hauling your items.

Ron S 
Rating:
5.0

Customer did not leave a comment.

James K 
Rating:
5.0

Customer did not leave a comment.

Aaron K 
Rating:
5.0

Very nice people to deal with. Will use them again.

Brenda S 
Rating:
5.0

Great service

Patrick B 
Rating:
5.0

Customer did not leave a comment.

Michael P 
Rating:
5.0

Super friendly. Very affordable. Was a great experience. Everyone use the Carthage uhaul.

Blaine W 
Rating:
5.0

Customer did not leave a comment.

Jennifer L 
Rating:
4.0

Customer did not leave a comment.

Neal S 
Rating:
5.0

Customer did not leave a comment.

Glenda O 
Rating:
5.0

Very professional and friendly I’ll be using them again

Jacob M 
Rating:
3.0

Customer did not leave a comment.

STEVE J 
Rating:
1.0

Be sure to have someone capable of proper hook up.

Denis S 
Rating:
1.0

People were not there during office hours and basically you have to be calling to let them know and they don’t even let you know when they check out your order.

Josue B 
Rating:
4.0

Customer did not leave a comment.

beverly k 
Rating:
5.0

Customer did not leave a comment.

DELMER S 
Rating:
5.0

Customer did not leave a comment.

WESLEY V 
Rating:
5.0

Customer did not leave a comment.

Paul E 
Rating:
5.0

They and were very accommodating and helpful. I would give the a 10 out of 10.

Larry O 
Rating:
5.0

Customer did not leave a comment.

denise d 
Rating:
5.0

Customer did not leave a comment.

Jerry W 
Rating:
4.0

Customer did not leave a comment.

Vicki J 
Rating:
5.0

Easy process to rent a uhaul. They were willing to help with my schedule to pick up a uhaul trailer. Thanks.

Mr S 
Rating:
3.0

Customer did not leave a comment.

Casie G 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE H 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
4.0

There was an issue. The lady at the facility was really nice and really did a wonderful job but the issue was she didn’t get the trail hitch on correctly. The trailer actually came off about a mile down the road. Luckily there wasn’t any damage and I was only going 10 mph when it happened. I fixed the issue and reset the trailer on the hitch correctly and all was well.

Jason H 
Rating:
3.0

The back of the truck was dirty and full of dirt and mud. I borrowed a broom from the rental facility to sweep out the truck before loading my household goods. I was also charged $20 extra for after hour charges. The facility closed early on the Saturday I rented the truck. Not sure why I was charged after hour fees when the facility closes at 11 am.

Chue L 
Rating:
4.0

Customer did not leave a comment.

Paul M 
Rating:
5.0

Customer did not leave a comment.

Dan S 
Rating:
5.0

She helped me after hours and found me a trailer after looking all over, only one to be had in Springfield on my way to St. Louis and she reserved it for me and set it all up with the rental all after hours mins you. When dropping off the location the computer gave me to drop it off was bogus and my time was close to being late as it was after trying to find the drop off. Contacted her and she said bring it out to her, which is across town and out off the hi-way, I was driving like a scaled dog to try to make it and she told me not to worry and slow down she would make sure it was taken care of on her computer so I wouldn’t get a late fee. You cannot beat customer service like that. Thank you again for the customer service and super friendly personality. I will do all my business with you guys if I need to rent again for sure. God bless you guys and thanks again for helping me get the project back home.

Eric L 
Rating:
5.0

Thank you for helping us get a truck. You were very kind and friendly. That means a lot. We appreciate that very much. Will definitely contact you again.

Brenda S 
Rating:
5.0

Folks at this location need a jack of some type to lift trailer hitch to hook up.

Leonard B 
Rating:
5.0

I originally had reservations for sarcoxie pick up online, a online representative sent me to 114 w 3rd Carthage(which was ONLY a store front location.), in turn a wild goose chase. If it weren't for 3793 s garrison location helping me i would've not gotten a truck. I will NEVER deal with U-Haul again unless it's at 3793 s garrison location. She's a plus 100 !!!!

Janet W 
Rating:
5.0

Customer did not leave a comment.

John P 
Rating:
5.0

EXCELLENT PERSON TO DEAL WITH!

MELODY A 
Rating:
5.0

Michelle made it so easy to pick up and drive away. Equipment was excellent and met our needs. Thanks for a easy trip.

Dennis B 
Rating:
5.0

Nothing, everything about the process was great!

Aaron H 
Rating:
5.0

Easy return and closer to where I was moving stuff.

KENNETH S 
Rating:
5.0

Customer did not leave a comment.

julie e 
Rating:
5.0

Very helpful, friendly and accommodating. Will recommend often.

RICHARD D 
Rating:
5.0

None at this site.

GARY S 
Rating:
5.0

Customer did not leave a comment.

LESLIE S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lester K 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M 
Rating:
4.0

Customer did not leave a comment.

JOHN G 
Rating:
3.0

Ordered a moving dolly Did not get one , so had to load all heavy items by hand Took over 45 minutes to get code to key lock box because app wasn’t working on U-Haul end

Brent L 
Rating:
5.0

friendly customer service, quick check out

Cathryn L 
Rating:
5.0

Crystal was fantastic. Very friendly and quick to help me through the process. Highly recommend.

PATRICK M 
Rating:
3.0

Customer did not leave a comment.

STEVEN V 
Rating:
4.0

Customer did not leave a comment.

TOAN V 
Rating:
5.0

Customer did not leave a comment.

JEFFREY K 
Rating:
4.0

Customer did not leave a comment.

PATRICIA L 
Rating:
5.0

I can't think of anything to improve on.very friendly,clean equipment.very cheerful employees.ill defanatly will use them again if I need a uhaul.

KENNETH T 
Rating:
5.0

Customer did not leave a comment.

MITCHELL D 
Rating:
5.0

Good customer service

KITTY R 
Rating:
5.0

Customer did not leave a comment.

DEBRA L 
Rating:
3.0

Customer did not leave a comment.

PAULA J 
Rating:
1.0

No one was there to help during the day.

DENIS H 
Rating:
4.0

Customer did not leave a comment.

Katherine D 
Rating:
5.0

The lady's at the pick-up location was great.

JAMES D 
Rating:
4.0

Customer did not leave a comment.

PAUL B 
Rating:
4.0

Customer did not leave a comment.

LISA P 
Rating:
5.0

Customer did not leave a comment.

Douglas L 
Rating:
5.0

Thank you for all your assistance in securing a place for my home belongings. God bless

Sherry F  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ELLA M 
Rating:
5.0

I have never had such amazing customer service and polite attendant at a U-Haul store. I always assume they will be rude, but I like the prices and they meet my need. This girl was pleasant, polite, overall very fast and just made me feel like a valued customer! Thank you

Cathryn L 
Rating:
5.0

Customer did not leave a comment.

MARK T 
Rating:
5.0

Customer did not leave a comment.

Mathew G 
Rating:
5.0

Customer did not leave a comment.

Michael E 
Rating:
5.0

Customer did not leave a comment.

Johnny E 
Rating:
5.0

I believe everything was really good. Fast and very friendly service.

KENNETH D 
Rating:
5.0

Customer did not leave a comment.

W S 
Rating:
3.0

Drop off was after hours. Kudos to Tammy at main office in Springfield Illinois that worked until she found us a dolly and blankets. When we were dropping off, we had received a text saying we could drop it off at this location instead of the one further away. Christi S was helpful with getting this straight. Ten o’clock at night is not a fun time to be dealing with this but she took care of it. I guess the point is, you have some very helpful people at U-Haul but the location we started this with, and having to go that far to get the truck, started us out on a bad note. Moving is stressful Enough without having to go look for something you thought would be there.

Patrick P 
Rating:
5.0

Customer did not leave a comment.

James H 
Rating:
5.0

Customer did not leave a comment.

James H 
Rating:
1.0

I was an hour late on return and charged for 24 more hours. Sales person called and told me they were renting it out to another person. I was charged for services I did not receive. If I were to do this it would be considered fraud. I believe I should be refunded for the second day charge, since it was only 1 hour. Will likely choose Ryder Truck rental next time. Would love a call from Corporate manager.

DEVIN M 
Rating:
5.0

Close to permanent location. very courteous and nice to work with during drop off. Thank you

BRUCE B 
Rating:
5.0

I needed to have my friend pick up the trailer, as I would not make it to the dealer before they closed. All the payment details were handled on the phone without any problems. The folks at Center Creek Storage were very accommodating.

Willam A 
Rating:
1.0

Make sure your equipment is secure and not worn out before sending it with someone!!!!

JEREMY T 
Rating:
5.0

Customer did not leave a comment.

Nelson S 
Rating:
5.0

Customer did not leave a comment.

Michael G 
Rating:
5.0

Customer did not leave a comment.

Katherine D 
Rating:
4.0

Truck bed had a little trash, but felt the interior should have been disinfected due to Covid 19 concerns.

Mike M 
Rating:
5.0

Very nice people. Took a prepaid card. Where the new on seventh street joplin Missouri would not take a prepaid card.

Cheryl D 
Rating:
5.0

Customer did not leave a comment.

Arbra S 
Rating:
5.0

Customer did not leave a comment.

Gregory D 
Rating:
5.0

The associate was overloaded with customers. He kept his cool, called for help and completed our transaction. He did an awesome job.

Yvonne W 
Rating:
1.0

Customer did not leave a comment.

Tami M 
Rating:
4.0

Very friendly and helpful.

Robert K 
Rating:
4.0

Customer did not leave a comment.

Kathy N 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Customer did not leave a comment.

Connie W 
Rating:
3.0

The pin# that was given to me to open the gate did not work. Luckily someone else was there to open the gate so we could get in.

Gary R  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Samuel S 
Rating:
3.0

We had rented an appliance dolly on our application, the lady asked us when we were there if we still wanted it, we said yes. We had gotten the UHaul truck to our house, and there was no appliance dolly. I called back, spoke to a man who put notes on our application that we hadnt received it, and we wanted to go back and get one but there was no one there to get one, so we went back to our house with out getting helped and without the dolly.

Samantha V 
Rating:
4.0

Customer did not leave a comment.

Tyson P 
Rating:
4.0

I did move in but they had computer problems and so it was a new account.

Greg S  |  Reservation 
Rating:
5.0

We ended up breaking down on the way here to Missouri. Might still need a unit but not sure when. Thanks

Greg S  |  Reservation 
Rating:
1.0

Very rude woman Charged us 25,000$ for a truck because of a typo. lied to us about the price of truck no cameras or security. You can squeeze through the gate. Dsecurity DO NOT RENT OR STORE HERE!

michelle C  |  Overall Experience 
Rating:
5.0

The entire complex is clean and out of the way, but accessible, which I like. My unit was clean and spacious on the outside so we could move things in. I’m quite happy with that experience.

Fernando J  |  Reservation 
Rating:
5.0

Did not use the storage but have used then before and was pleased

ERIN S  |  First Impressions 
Rating:
5.0

It was very good

Privacy R  |  First Impressions 
Rating:
2.0

my original move in day was supposed to be on 1/21/17, the employee was having issues with the computer and they were not able to complete my reservation on time

Privacy R  |  First Impressions 
Rating:
3.0

Very Friendly

Privacy R  |  First Impressions 
Rating:
5.0

Well built new facility with plenty of room to maneuver larger trucks like UHauls. Property is easily accessible and the owners are friendly and helpful!!

Privacy R  |  First Impressions 
No reviews have been submitted for this location.

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