Comentarios del cliente para CB Auto Repair & Air

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de CB Auto Repair & Air

Grado total:

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Amy E. en

Grado:

El cliente no dejó un comentario.

Charlie K. en

Grado:

I spoke with a customer service rep on the phone that was extremely unprofessional, as well as told me the problems were my fault for moving on a Saturday. The gentleman at cb auto repair and air was extremely helpful and patient and ended up solving the problem.

patricia O. en

Grado:

Cruise control

Jennifer L. en

Grado:

First of all the app crashed and I had to call to get the code for the key. I was on hold for 33 minures before anyone answered. After that I couldnt get the lock to open and I went home and called again to say I would pick up the truck the next day in person. I waited another 20 minutes on the phone. I picked up the truck with no paperwork, no odometer reading and no gas info and no info online fornhow to return the truck. The man helping me was very nice and showed me how to get the key. When I got home with the truck i realized the dolly I requested wasnt there so I looked up the number to call and the number listed by Uhaul for this place is incorrect. So I panicked because it was almost time for this place to close. I found the correct phone number and drove back to get the dolly. This whole process was terrible. After all this I am really surprised I was even charged for the dolly or the gas.

Duane S. en

Grado:

Open at 8:00 AM. I had a 9:00 AM appointment time and no one was in the office. One of the techs in the shop called the UHaul agent to let him know I was waiting. It was 9:20 AM before he arrived.

Joshua L. en

Grado:

El cliente no dejó un comentario.

Robert B. en

Grado:

El cliente no dejó un comentario.

Luis S. en

Grado:

The cables on the roll up door broke, making it extremely dangerous and difficult when opening or closing the door.

AMY G. en

Grado:

Drop off was a nightmare, the guy did the best he could but wireless didn’t work. Very confusing drop. A different person just said park here- I just need your keys? This comment is for the Tucson drop off.

Frank A. en

Grado:

El cliente no dejó un comentario.

Gavin M. en

Grado:

Can't think of any.

Erick M. en

Grado:

Kind of hidden.

Keith G. en

Grado:

El cliente no dejó un comentario.

sharon D. en

Grado:

El cliente no dejó un comentario.

Aleisha N. en

Grado:

Have uhaul rep at location for a scheduled pickup not off site and have to call and wait for his arrival.

Gaynor C. en

Grado:

Nothing, everything was handled nicely.

Julie N. en

Grado:

El cliente no dejó un comentario.

william R. en

Grado:

CB Auto repair is always a great service space, either for car repair or U Haul rental.

Joshua R. en

Grado:

I am pleased with the rep at this location and how he took time to help correct the errors u-haul made on the reservation. However I am very disappointed with how u-haul itself handled my reservation. After reserving a trailer and truck at the Bell location a week in advance in Phoenix I was informed only 1 hour before my pick up time that the pick up location was changed. This new location was miles away and required driving through rush hour traffic. Upon arriving at the new location at CB Auto I was informed once again that the trailer I required was not available and I would have to travel to another part of town to pick it up. It took u-haul 2 hours of my and the rep's time to find a new pick up location with an available trailer. Once at the final location I was told I would have to put my car on a larger trailer than that of what was reserved. After putting my car on this trailer it turned out that the door to my car was not high enough for me to get out, I had to instead scratch the bottom of my door to get out of the car and back in. It wasn't until drop off later that week that we were shown how to properly use the trailer and that it's wheel well cover could be removed.

Thomas G. en

Grado:

El cliente no dejó un comentario.

Taylor S. en

Grado:

El cliente no dejó un comentario.

SCOTT K. en

Grado:

El cliente no dejó un comentario.

Amelia M. en

Grado:

the store was closed when i wanted to return u haul, so we did a self return

Kristin D. en

Grado:

The customer service was on point, even tho you could tell the owner was busy with his shop he went above and beyond to help me with some accessories I didn’t have plus he helped me with the hook up of the uhaul!!!!! I’ll not only come here for uhaul needs but if anything happens to my vehicle I’ll be coming here as well!!! The little lobby kept my son moving with a frog tank , fish tank and the snake tank!!!!!!! Thank you for making my move smooth!!!!!

Ruby G. en

Grado:

El cliente no dejó un comentario.

Chad B. en

Grado:

El cliente no dejó un comentario.

STEVEN R. en

Grado:

They charged my for folding of 24 blankets when there were only 12, 5 of which were already folded. Can I be refunded for the extra charge?

Melinda B. en

Grado:

when a customer reserves a rental from any pick up location please give them the option to read or watch a video of what they need to do once they have arrived at the pickup location(as far as down loading the ap so that the customer can get pass code to get key) It will save and solve alot of stress for everyone. thank u LIZA ur theBEST!

Shane K. en

Grado:

No improvement needed.

Teri W. en

Grado:

The only problem is the shop Is way in the back and I didn’t see any signage on Thunderbird Rd., so we initially passed it

William R. en

Grado:

They were great

Imelda G. en

Grado:

El cliente no dejó un comentario.