Customer Reviews for Cave Creek Mini Mart
(U-Haul Neighborhood Dealer)

Rating:

3.0

I wish they can send my deposit back faster

Rating:

3.0

Staff for pickup and drop off very helpful and professional and nice.

Rating:

1.0

The app dropped me out of the initial process, when I called for the key code, the key was not in the locker. No blankets that I ordered were in the truck when I ordered and had to go to another location to get some. I was not happy about the service.

Rating:

5.0

II forgot who helped me sign up for truck, she had really long beautiful nails, very helpful went the extra mile. Excellent service

Rating:

5.0

Passenger side door didn't work.

Rating:

5.0

It was a very good experience.

Rating:

5.0

We had some trouble with getting the site/app to show the self pick-up option but the people at this location were able to help, which is awesome.

Rating:

5.0

more expensive, longer check out and more fees.

Rating:

1.0

I would like someone to contact me. I was overcharged by $78 for fuel that I shouldn’t have been

Rating:

1.0

The truck quick would not start before the move was completed. I'm not a mechanic, but I couldn't start it. The movers who were helping me couldn't start it. The manager of the storage facility couldn't start it. There were two tech's assigned. The first one couldn't get it to start either. The second one didn't even try to find any starting issues while I was there. He just hooked up the truck and towed it away. But then U-Haul came back to me and said "Good Day BRANDON. We have looked at the roadside file from the assigned tech. He has stated he couldn't find a starting issues at the time he arrived to equipment." So they want to bill me for a truck that stopped working on me, and one that I had to spend hours dealing with their roadside assistance to get returned.

Rating:

1.0

I went to pick up the u-haul truck that I rented for 7 am. The store manager couldn't find the keys to any of the trucks . It took well over an hour to find the keys and get me checked out. When you live Arizona that's precious time because of the heat. I will Never go there again.

Rating:

5.0

Everything was great from the beginning! Thank you

Rating:

1.0

I didn’t get my refund for miles unused. I would like a refund immediately

Rating:

5.0

Car air-conditioning wasn't working

Rating:

4.0

Not much parking for vehicles. The mini-mart and gas station are very busy, so trying to find an open spot for rentals can be a challenge

Rating:

3.0

Time - had to wait 20 minutes for them to hel someone else when I had already done the checkin online, and then there were issues (Http 503 service unavailable) so the code texted to me didn't work. Overall I left the location after 40 minutes.

Rating:

1.0

I returned the truck here after UHaul called me to change the location. I WILL NEVER GO TO THIS LOCATION AGAIN. You shouldn't call me to change my drop off location.

Rating:

2.0

Maybe offer someone better trained on the uhaul side of business... I was missing equipment I prepaid for as well as was told you only get an item when moving "in town"

Rating:

3.0

Have computer systems updated

Rating:

5.0

Jessica was delightful during the check in process! I believe Cal was the gentleman who checked me in on return and he was wonderful as well.

Rating:

4.0

The can of the uhaul had crumbs/dirt across much of the cab floor. It rained heavily on us all day during the move and the rain with the crumbs made for a very dirty floor. The truck was in good condition and Marilynn at your phone service center was great!

Rating:

4.0

More signs to lead to the right location, very helpful. even on the cold rainy days.

Rating:

2.0

I expended an excessive amount of time due to not being able to locate truck key and technology issues. Please improve coordination and customer service!

Rating:

1.0

Justin at the 76 gas station didn't have anything ready when we were supposed to have a contactless check out of truck. He also didn't fix phone number in file when we gave it to him which was really bad in contacting us. The truck was dirty and we didn't have code for lock on back of truck and no one to get in contact with also. Terrible service

Rating:

1.0

I was contacted to return the vehicle and get a refund of $30.00 if dropped off at this location with 1/4 tank of gas remaining. When I arrived the store really had no idea what was going on. The associate couldn’t leave the store until another associate was there. I was then charged $180.00 instead of any refund. Then I called back to dispute the charge and 1.5 weeks later still no refund. Not happy with UHAUL and actually never am. So I guess my expectations should have been lower.

Rating:

1.0

I'd stay away from this place I drove little over 3 Mi they charged me for 37 and they said that was the minimum miles so $25 had to pay just for going 3 miles. I would just go to a regular U-Haul place they don't do that to you

Rating:

3.0

Make sure communication is clear. If the customer says something that could mean more than one thing, make sure you understand completely what the customer is saying. I dropped by on a Wed to ask if I could pick the truck up early. I should have said, can I pick up the truck early on Friday. The clerk assumed I meant I wanted to pick it up on Wed. The lack of clarity on what I wanted caused a major issue. I admit that I wasn't clear, but the clerk did not ask what day and time did I want to pick up the truck. When I arrived, the truck I reserved was not available. Fortunately they had a smaller truck that worked out OK.

Rating:

2.0

Honesty about the fuel gauge. I got the truck with an 1/8 of tank of gas and they said it was full on pick up. I drove it for 20 miles...how can I go through that much gas in that distance Now they are charging me almost 200 for fuel. Total ripoff and scam . I was loyal to U-Haul but after this never again . I am also telling my friends and the BBB.

Rating:

2.0

Everything

Rating:

5.0

The young lady that helped me check in was super sweet and did everything she could to make it easy and cheap as possible. Turning in, the gentleman made me feel like a priority. My time was important to him. Very good experience. Highly recommended.

Rating:

1.0

Your whole system of picking up/ dropping off stinks!! Your "neighborhood" lots are dirty, unkept, uneducated in how to attach the trailers/lights and all their hours of operation are inconsistant so, if we dont ger to our destinarion in time, we have to drop off at another location a half hour away! Dint think we will EVER use U Hayl again!!!!

Rating:

1.0

The owner misreported the gas gauge on my contract and promised to make the necessary adjustment. He never did, and I received inappropriate additional charges for fuel.

Rating:

1.0

I was charged for the uhaul and when I went to pick up an item with the uhaul it had a padlock on the back so I want able to even get the item I needed. On top of that I had to put $40 in gas for nothing! Really hope I can get a refund.

Rating:

1.0

So confusing to find. Not labeled as it should be. The other uhaul next to mine was over the parking line and the employee offered no assistance getting out. There were two cars parked behind me. Terrible experience.

Rating:

5.0

Nothing it was excellent

Rating:

1.0

Improve your customer service overall, phone representative not able to answer questions, not helpful at all. Very disappointing.

Rating:

2.0

Lock or secure the back! There were literally people sleeping in our Uhaul, with police at scene when we got there.

Rating:

1.0

The African American lady at the front desk was very rude to me when I tried to rent a box truck from uhaul saying they had none available when their actually was one available

Rating:

1.0

Five days later I still don’t have a receipt of dropping off my U-Haul and I have called every day with a promise that it will be handled.

Rating:

5.0

Sometimes it's hard to get a rental. This place is usually very busy And could probably use some extra vehicles.

Rating:

5.0

Staff was very helpful

Rating:

4.0

Place was a little hard to find. Maybe indicate in the email/text message that it is located in the vicinity of the gas station that it shared a lot with. I also was unaware that there was a key drop box. Maybe mention that in the email/text as well.

Rating:

1.0

Truck that was reserved was NOT available -- had to take a smaller truck. That Neighborhood Location did not carry any moving items for purchase or rent, i.e. blankets, dolly, boxes, etc. which I had originally requested. Luckily a U-Haul supervisor phoned while I was there and offered to send a $50 credit for inconvenience. NOT A CONVENIENT LOCATION FOR RENTAL WITHOUT NECESSITIES. SHOULDN'T RESERVE TRUCKS IF NOT AVAILABLE FOR HIRE !!!!

Rating:

5.0

The vehicle, for a person 6 feet tall, would be hard to drive over long distances.

Rating:

3.0

I am going to be honest and say that I reserved a pickup online but when I went to pick it up there was no pickup. All that was there was one U-Haul it was a box truck which is not what I wanted but I had to take it because I only had a certain short amount of time. Plus it was at night and it was an area that absolutely needs more lighting for safety and because quite a few people just hanging around the wall. But the people who were working at the store were pretty cool and I was able to get the U-Haul in less than an hour or two later. I'm not sure if I was charged for the bigger truck, if I was, it would be nice to have known because it wasn't what I reserved. If you take anything from this just remember more lighting.

Rating:

1.0

We used U-Haul not too long ago and had a way better experience. This location had poorly trained staff and not helpful people at all. When calling to ask their supervisor about issues all they did was complain about their personal drama which was so unnecessary and it took an additional hour to even get the car to begin with. Besides that the hall was graffitied so looked super unprofessional!! Not a good location at ALL!

Rating:

5.0

Fuel level was rather low upon pickup, which required an immediate fill up.

Rating:

1.0

They will not check in the truck when you arrive, but tell you they will later. I had to return on another day to make sure it was completed. Be careful of additional fuel charges to your credit card. I filled the tank to the correct level and they still charged me.

Rating:

4.0

I live in Phoenix. And the air conditioning was blowing out warm air.

Rating:

1.0

The location was terrible it was in a gas station there was no parking for my car and the rental was very scratched up and the inside smelled like smoke. The gas tank was almost empty upon arrival. The truck sounded like it’s engine was going to give out. Do not recommend.

Rating:

1.0

No one at the location when I arrived and I had to search for help. The assistant questioned that I was not returning the vehicle to their site even though this had been input by me when I booked the service. This meant calls to her manager for clarification. The assistant frequently stopped to assist garage shoppers. I spent at least twice as long getting the van as necessary. This site cannot provide efficient service.

Rating:

1.0

I was charged for furniture pads which I did NOT receive!

Rating:

1.0

Got to the location and there was no one there to help me even though I had a reservation. Had to wait over a 30 minutes before someone showed up that was able to help me. Exhaust pipe was broken on the truck, I had neighbors follow me to the house to complain.

Rating:

1.0

I was double charged for my uhaul

Rating:

3.0

I was overcharged for my rental. I believe it is because the staff at this location did not complete the checkin process until after the equipment was due back, even though I brought it back 4 hours early.

Rating:

5.0

Well we rented for 6 hours but took back in 2hr still ended up paying for the full 6 hours which was $83 plus $13 gas which wasn't really reasonable at all the first time we rented a u-haul we paid $60 for overnight which was alot better. But overall the gentleman who helped us was respectful and so was the young lady when we returned it back just the price was higher than what we spent the first time...

Rating:

3.0

It’s a service station, strugglyed to locate

Rating:

3.0

It was not very easy to see that the gas station was the drop off for the truck Also it was 1/2 hour away from our original drop off location Not convenient at all

Rating:

1.0

I turned my rental truck one day early. Tuesday the 8th of December and was charged for two extra days and 80 miles more than what I returned it with. I am filing a criminal complaint because the lady refused to sign in the truck and give me a receipt.