when we arrived the staff were friendly and helpful to find a 10ft truck though they were trying to tell us they only had a 26ft truck even though there were multiple 10ft trucks on the lot,Tanya M.
Customer Reviews for Cash Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Sign on the door back in 15 minutes, not appreciated when I have other things to do.Wayne P.
Customer did not leave a comment.Walter L.
Person on site was very helpful, quick and efficient. Would use again in the futureKevin J.
That location has been good. However, uhual is garbage! Never fulfill reservations! I have a lot of rich clients and I'm putting it out there that a new uhual idea is a great business opportunity as the current uhual is a disgrace and poor customer service and reservations mean nothing. A new business would put uhual out of business so easilyMichelle P.
Dropped off while closed on a holiday Monday/Labour Day weekend. Easy to find and would use again.Leslie S.
Customer did not leave a comment.Nicholas T.
Rude customers for cash express side of this businessMATT E.
Have the truck available for the scheduled time.NICOLE C.
I have rented the cargo van for a move to London. The van was clean. Very easy and comfortable to drive for such a long distance. It was very efficient on gas too. I will rent from there again and recommend to anyone. The gentelmen I dealt with were super nice and helpful.LIZ D.
The gentleman at the location was a pleasure to deal with and the pick-up process simple and fast. The trailer was in excellent condition and clean. Drop off was easy.Grant S.
I would suggest having equipment available at location set up by customer as to not inconvenience the customer by having them travel further than they needed to.David B.
The screen which displays the miles was in French and I didn't know how to change it. If you could change it I'd appreciate itOwen M.
Cab of truck wasn't swept out, but otherwise in good condition. Box of truck had grass clippings on the floor and plastic garbage left behind, requiring us to clean it before beginning to load.Marc C.
Upon pickup there was glass in the truck which I had to sweep out. I had also requested a furniture dolly and was told there'd be one but in pickup day was notified that that location hadn't had one in a month. I had to go across town (after several phone calls with U-Haul support) to pick up a dolly from a different location- this killed over an hour of my time with the truck. It wasn't the smooth experience I was hoping for. I will say though that the U-Haul location on bayfield in Barrie was great. The man was so helpful and apologetic of the experience I had. He got my my dolly so I could get to work moving.Gabriella E.
I received a call day before my drop off saying my location drop off had been changed. Because someone had reserved it etc. I thought ok not a problem it was only a few minutes away from where I was suppose to drop it off. Went to that location no one was there. Was trying to return the trailer via the app and it still had the original address for drop off. Called U-Haul they had no record of it changing so we hooked the trailer back up and brought it too the original address. Tried calling U-Haul again to make a complaint. I felt very uneasy with having received a phone call stating the location had been changed but yet there was. I thing in the system. Spoke with a manger gave her the number that called and informed her what had happened then the call dropped. She never called me back even though I gave her my number etcRobert D.
Poor customer service. Taking personal phone calls while doing business.Samuel D.
Customer did not leave a comment.Carmine C.
Customer did not leave a comment.Jim M.
Get your shit togetherMichael J.
Cleaner vehicleTom B.
Customer did not leave a comment.regina S.
The passenger wiper blade was broken The passenger side door was sticking Wasn't at half tank of gas when we picked up Tire pressure light onRobert C.
Fast and easy, with a minimum of paperwork. Conveniently open on Sunday, also.Darlene M.
Customer did not leave a comment.Mark R.
Great service and equipmentGlenn P.
The truck seemed well maintained but not clean. I'm glad we were just hauling household items to the dump so it didn't matter much but if I was moving furniture to another home then I would have wanted a clean interior.Grant K.
Customer did not leave a comment.Mike B.
Customer did not leave a comment.Kyle P.
Customer did not leave a comment.marc-andre B.
Firstly the pick up truck I needed was not returned for my initial rental so Cylvia and the team at the first location 484 Essa road helped me out. Then I was sent to 303 Dunlop where the customer service was good but the truck reeked of body odour and still had garbage in the back. I took the truck out and used it, brought it back nicer and cleaner than when I found it but overall was less than impressed with my experience with the vehicle. Customer service was helpful, truck disgusting.Rachel D.
Easy pick up and drop off. No issues at all.Karen H.
no vehicle for me on a confirmed reservation. Given a larger UPGRADE but the cargo area was full of drywall dust and construction dirt. had to clean it 3 times and then used drop sheets to load on. delayed 3 hours not happyBruce S.
Customer did not leave a comment.Nick S.
Fix the Air conditioner on this vehicle. It worked for 5 minutes then would shut off and just blow hot air for 20 minutes or so. It was very uncomfortable to drive in heat. The ramp was full of some sort of muck and farming debris stuck to it.Katherine N.
Customer did not leave a comment.Selena C.
I HAD A MOVING " SITUATION " ...FELLOW WAS COMPLETELY ACCOMODATING AND UNDERSTANDING. WELL DONE DUNLOP W. !kimberly H.
Customer did not leave a comment.Manjidner S.
Customer did not leave a comment.Patrick M.
Customer did not leave a comment.Chris S.
Never told us about certain fees, vehicle stinks and is dirty inside, my husband spent 1.5 hours and cleaned it out the best he could but it still stinks but it's a bit cleanerSelena C.
Keep up the good work!WAYNE A.
Customer did not leave a comment.Jahmar M.
Customer did not leave a comment.Robert D.
Nothing, it was great and I'm renting another one for tomorrow!👍Anne W.
Customer did not leave a comment.Fernando V.
This location was not where I originally was to pick up but it was perfect taking over my account First location was not customer friendly being a senior with a plain old cell phone they treated me like it a problemheather Z.
Everything went well. drove me to secondary location to pick up a dolly.Ian B.
Not much truck had great tires and ran wellDarryill S.
Customer did not leave a comment.Mary M.
Customer did not leave a comment.Terry S.
Customer did not leave a comment.Sylvie P.
Customer did not leave a comment.Matthew P.
Customer did not leave a comment.Jegan R.
Keep doing what you are doing.Jeffrey D.
See my comments above - No time to repeat.Daniel H.
Customer did not leave a comment.JAMES N.
Customer did not leave a comment.Alex P.
Calling many times day before to expand the rental period. No answer. Next day he charged me penalty of $ 80 dollars truck so dirtyRobert M.
Customer did not leave a comment.nicholas F.
Customer did not leave a comment.Zahid J.
Customer did not leave a comment.JEFFREYR D.
Customer did not leave a comment.DEEP P.
Very friendly service! Clean 26' truck that worked very well for our moving needs. Thank you!Craig T.
Customer did not leave a comment.Ian L.
Customer did not leave a comment.LISAA D.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Adam C.
Customer did not leave a comment.Redd K.
Customer did not leave a comment.NATALIE N.
Customer did not leave a comment.Fallon B.
Customer did not leave a comment.Alexander S.
Service was excellentRICK W.
Customer did not leave a comment.Paul S.
Customer did not leave a comment.anne B.
Customer did not leave a comment.Charlie D.
Customer did not leave a comment.Lindsay R.
Customer did not leave a comment.PERCYO L.
Customer did not leave a comment.BRIAN S.
Customer did not leave a comment.James R.
My pickup location was changed to Barrie. I was assured that I wouldn't be charged for the extra 10 miles. Guess what? I was charged for the extra 10 miles. I tried to explain the situation at the drop off point but was met with a bewildered stare. Paid it just to be done with it. Not happy about that.Andy A.
Very helpful and catered to needs through workarounds despite busy scheduling and needing to change my booking specifications. Oyster was fulfilled with satisfactionLuke P.
No windshield washer fluid Drivers windshield wiper blade poor Dirty and stinky inside truckJack A.
Customer did not leave a comment.Scott B.
Take away the brutal gas charge! They charged me for 8L of gas when I drove for a total of 20km! I would hope your trucks get better than 2.5km/l mileage! Other than that. Experience was fine.Darryl P.
I RETURNED IT THE SAME DAY I RENTED IT..BROUGHT IT BACK TO THIS LOCATION AND THE GUY JUST SAT THERE AND TOLD ME TO PARK IT IN THE BACK...FEW DAYS LATER I GOT CHARGED $63.28 FOR KEEPING IT FOR 2 EXTRA DAYS..CALLED HIM AND HE SAID HE WOULKD FIX IT...2 WEEKS LATER STILL NO CREDIT.....FIX THIS!!!mario - Muscle C V.
Customer did not leave a comment.Tom L.
Customer did not leave a comment.eliisa P.
Customer did not leave a comment.Heather L.
The guys were great . They made it easy to get my job done . Thank youSteve H.
Customer did not leave a comment.Abhinav K.
Everyone is very kind and friendly at that location. Always welcomed with a smile. Thank you for being so accommodating.DEEDRA L.
Customer did not leave a comment.Miles S.
Have the equipment in a closer location. Forcing an answer to every question does not make for an accurate survey and probably adds to customer dissatisfaction.Douglas D.
Customer did not leave a comment.Roxanne S.
It was a great place . Had what I was looking for, and let me keep it an extra day.elizabeth B.
Very friendly staff. Accommodating. Would recommend this location.DEEDRA L.
Customer did not leave a comment.NATALIE N.