Everything was easy and a very smooth process.THOMASJ S.
Customer Reviews for Cash Express
(Distribuidor de U-Haul del vecindario)
Barrie, ON L4N1C1
Services at this Location:
- Lun. - mié.: 9 a. m. - 6 p. m.
- Jue. - vie.: 9 a. m. - 7 p. m.
- Sáb.- dom.: 9 a. m. - 4 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Was told he could not adjust gas gauge amount as per system not updated from Mississauga location. Was told to call into head office.FILIPEM A.
El cliente no dejó un comentario.Josh R.
The 9' cargo van served its purpose for the move and drove well which was great because I had to drive over 800km in one day. The issues I have was that the van was completely filthy on the inside where the driver and passenger sit. Also, a very alarming situation happened literally 5 minutes after I picked up the vehicle. When I got on the highway directly after picking up the vehicle at Dunlop St. a piece of the black plastic trim mounding above the back door fell off the van and flew on to the highway narrowing missing hitting the front end of an 18 wheeler truck. I immediately exited the highway and the first available offramp which was Duckworth, and called the gentleman that I rented the van from. He told me to keep going if the truck was still drivable. I found this to be quite alarming because that piece of molding coming off the way it did on the highway could have caused an accident. The molding had clearing been loose because I could hear it rattling on the roof before it came off.ROBYNE F.
Especially during the pandemic but really every time a truck is returned, I feel it should be wiped down & swept out. I understand there's a responsibility for the customer to return the truck clean. However no one is and it's in my opinion an important part of the businesses image. Otherwise the young men working in the office were very polite, accommodating and efficient. I was in and out in no time. No issues with my reservation and the truck worked no issues. I am puzzled by other negative reviews? I was a bit apprehensive based on what I read but my experience was nothing short of fantastic! Those negative comments must have come from jerks that cannot be pleased or they brought the bad situation on themselves..... I had a super experience and I used them 3 days in a row at the busiest time of the month! Keep up the great work!Laurie A.
El cliente no dejó un comentario.ANTONIO D.
The office was at one address, the trailer was at another address. Trailer had broken light connection wire, had to use my own, also there was a light with a broken wire that did not work, i was already pinned up and would have been a nightmare to return to the office to show the employee. Also the passanger side fender was bent, and the platform was bent, to the point were you could not slide the tire straps around. I took the trailer anyways.JASON M W.
El cliente no dejó un comentario.Gregory W.
Clerk was very personable and efficient. It was a good experience.TERESA L D.
El cliente no dejó un comentario.JUANML S.
El cliente no dejó un comentario.STEVENP D.
Call to verify all conditions before charging to customer. Otherwise good.bridget O.
It was pretty easy and quick!Steve P.
El cliente no dejó un comentario.STEVENP D.
Pretty average rental experience but great for uhaul. Ive had really bad uhaul experiences and try to avoid uhaul unless others are booked. If every experience was like this, Id have no problemALEXANDER N.
Night dropGlenn M.
Should have flat carts available. Otherwise great.Bob M.
The windshield wiper was broken the vehicle was pretty dirty. The vehicle drove well but had one tire with a really worn outside tread (bald). In terms of rental and customer service the gentleman was very friendly and helpful. The service was very good.BRYAN KEITH T.
Needed to put down a $100 deposit on top of the uhaul price and was told it would be an easy process to get the money back. When I came back to get my $100 refund it was closed before the hours of operation and called u-haul they told me its by appointment only. Worst service ever.D-ROBERT A.
El cliente no dejó un comentario.Mariush R.
I had a very good experience at the Dunlop St location. Not only were they polite and professional.....an employee named Meek closed the shop to take me to my truck close by. He was so nice I returned to reward him for his gracious kindness. Thank you Meek......thank you Uhaul. Joe PesceGIUSEPPE P.
Provide information on what needs to be done if equipment is turned in after hours. It is great that you provide a phone number for after hours. Very professional and and fast service. Thank you U-Haul. Susan Schill.SUSAN A S.
El cliente no dejó un comentario.NEIL D S.
El cliente no dejó un comentario.bridget O.
Need a better system for payment and returns. I was told I could pa with my debit/vis and when went to return the truck I was told that I would hae to wait in my vehicle until the employee could get to the truck and come back to the office. I gave a credit card as it seem to be hard to use the visa/debit as he said that a deposit would be needed. I also don't like the idea that a cell phone is used to take pictures now the employee has access to everyones drivers licenceJASONDEREK T.
Please CLEAN the van before you rent it! There were used masks in the door wells and old contracts rental papers and trash from other people left behind. On return of the vehicle, I was not treated in a professional manner. The employee kept looking and gesturing to my adult son who was sitting in the waiting area. It seemed that the employee did NOT want to talk to a female. It was so RUDE and UNPROFESSIONAL! After all I was the one who produced my drivers license and I was the one who was paying for the rental. NOT IMPRESSED! I was also overcharged for gas! I was told that there was 3/4 tank of gas when I left. I took a pic of the dash odometer and gas meter at the time of leaving with the vehicle and a pic after arriving back to drop it off. I filled the tank to 3/4 tank and was told that I was a tick under. Then was charged another 9.00. I had pics to prove that the tank was the same. It seemed unfair but just a money grab for them. NOT IMPRESSED! Also, my son and I cleaned the entire van inside and outside by removing all of the previous trash and wiping down all surfaces with disinfectant. We washed the cab floor and the cargo floor with disinfectant and sprayed the exterior down and removed all dirt from the exterior body and tires/wheels. We left the vehicle in pristine shape compared to how we received it. I think that we did our duty by cleaning the van during Covid times but were not treated very well, hence, my below average rating.AANN B.
The back door was hard to open needs oilingLarry V.
The staff wanted me to agree to the condition of the trailer before I inspected it for damages. I didn't!Karen M.
Complimentary pair of work gloves to every vehicle that you rent out. In winter-time, this will be much appreciated by your customers.nello L.
for a first time renter thw agent could have been nicer when answering questionsMelissa V.
El cliente no dejó un comentario.TABITHA P.
I was told my rate would be adjusted as i planned to return the truck one day early by your employee in person with a witness and then found out that wasn't possible and j&p variety. The fuel indicated on the pre inspection form was wrong and when i called the number listed on your bill it said not in service. This operation is a joke.Philip J.
El cliente no dejó un comentario.DEANNAG N.
El cliente no dejó un comentario.Doug S.
Best uhaul staff and equipment I've ever had from this companyLEWISJ Y.
The van rented on Mar 28th was clean, excellent condition. The van rented on Mar 24th was dirty inside and out, and in poor condition (rattling).MURIEL L.
States in the contract truck must be cleaned upon return. Why should I have to pick up a dirty truck with water bottles empty chip bags and used face masks shoved under and behind the seat. Should the mud not be clean out of the back of the truck? How about having the truck I ordered prepared for me? Or how about a discount because now I am forced to make more trips with a smaller vehicle at the same price. Vehicle needs help as the inside of the cab sounds like someone blowing a whistle constantly. The hard shift on the transmission causing the load to shift and things to move around even after they have been tied down. Horrible experience. Will never use your company again. Will never recommenced your service. Will go out of my way to make sure any family or friends do not use your vehicles or services.... it's Covid! At least insure that the inside of the cab is cleaned so I am not picking up an old face mask from someone else. I understand moving a house is stressful, hence why I thought a moving truck would make things a bit easier on me. Exact opposite.ANTHONY THOMAS V.
El cliente no dejó un comentario.Douglas C.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.ALISTAIRGORDON G.
El cliente no dejó un comentario.Ken C.
The windows and mirrors were so dirty I could hardly see anything and also being a shorter person and with a limited mobility I could not get into the truck should have been a side board or step to get up in it.Mickey G.
Clean the inside of the trailer.Monica T.
Please return the money for extra fuel, you charge for less fuel so why not return the charge for extra fuel?RAVIRAJ P.
El cliente no dejó un comentario.Andrii L.
El cliente no dejó un comentario.Dominic W.
Not to over charge the customer for fuel when I only drove 18 km and put feul in it before returning. Not impressed with this service.Jean-Rael D.
invoice correctly, maintain the equipment, have the equipment ready and out of the snow banks, ensure the equipment is not full of snow. Besides taking my money they did nothingClinton L.
El cliente no dejó un comentario.David Wayne D.
Drivers door wouldn't close properly. Vehicle had acceleration problems and needed to be serviced. Vehicle cab was really unclean, not properly sanitized. Mirrors weren't cleaned and trailer was dirty.Cody H.
El cliente no dejó un comentario.KEITH M.
El cliente no dejó un comentario.Wayne P.
Operator was very friendly and helpful. Would use this location againRANDAL C.
El cliente no dejó un comentario.Jeff W.
we were given a price, returned the uhual a day and half early, when we returned it with out mobile phone we said no to the charges and why. they billed the CC anyway with the extra 75.00 . we booked with 1300 km, we returned it early with 1400 km used which is only 35.00 not 80 00 also we called the company and never received a call back. the uhual was great but would like to have had notice as to why the cost was almost 100.00 moreJames G.
El cliente no dejó un comentario.Phillip B.
Business opened 15 minutes late then was sent off to some parking lot to retrieve my trailer. Once there had to walk through deep snow to dig out trailer that was frozen to the ground and was dirty and not cleaned off of snow. Then to realize that the trailer lights didn't function at all.Adam B.
If your truck isn't working tell people before they get there. Had our truck booked at 10:30, plenty of time to tell us. We needed a truck, offered us a van. We had to wait for a truck return...at 3 to get a truck that I requested 8 says before. Asked about the other truck that was there and was told it was rented. Called us at noon that a truck was available. Went it was the truck he said we couldn't have because it was rented. It was COVERED in snow! Had to take half an hour to clear it off. Threw our whole day off. Then instead of 48 hours we got 46 hours and the gas tank wasn't filled. Lucky 2 weeks before we got better service because if it had been the other way around we wouldn't have rented again.Marco B.
Only issue which was not the locations fault but we signed up for auto pickup where you to wait for online approval to get keys. â€œContactlessâ€ We waited an hour , went inside to see if the location could help. They can't due to process. We waited in the car before having to chat with a rep before it finally approved the pickup. Long wait!!KEVINR T.
El cliente no dejó un comentario.TIMOTHY H.
Only issue trailer covered in snow plus hitch froze in groundANDREW W.
El cliente no dejó un comentario.Brent M.
El cliente no dejó un comentario.Vladimir R.
El cliente no dejó un comentario.LUISALBERTO M.
Ordered a one way truck and last minute I was told it's unavailable. So I had to drive back the next day. And then was charged a late fee when I was not lateChristopher C.
El cliente no dejó un comentario.Tracey L.
El cliente no dejó un comentario.Otto H.
El cliente no dejó un comentario.JEREMYRYAN L.
I didn't realize I had to do the return online at the location and was home before I realized it. A heads up would have been nice. The person serving us was greatMarco B.
Trailer light on driver side did not work. Tiire tread was worn down smooth.Steve S.
El cliente no dejó un comentario.Michael G.
Made it very clear that I did not want their insurance coverage when signing in. However $15.00 plus tax was added to the final invoice for insurance. UHaul is refunding me but you need to pay attention to details.william M.
Make your website and what actually happens the same thing. I had to make 4 trips rather than 2 because where I wanted to pick up and drop off were not available. And when I called to find out why, I was cut off 3 times and finally put on hold for an extended period of time only to be told I had to contact another number to file my complaint!! I will not and anybody I know will not rent from you people!!!Ernie W.
Have the truck ready to go when customer gets there, especially the amount of snow on the vehicle. Overall pleased with dealing with UHAUL.Ken R.
El cliente no dejó un comentario.nancy B.
RETURED TRAILER AT 5PM CLOSED SUPPOSED TO BE OPEN UNTIL 6PM. PHONED NEXT DAY SAID I WOULD RETURN BETWEEN 1&5 GOT THERE AT3PM CLOSED AGAIN HAD TO CALL THEY SHOWED UP 15 MIN LATER THIS IS HOW YOU RUN A DEALERSHIP?HOWARD D.
El cliente no dejó un comentario.DARLENE M.
El cliente no dejó un comentario.Johannes A.
El cliente no dejó un comentario.Ruth W.
El cliente no dejó un comentario.Nick M.
El cliente no dejó un comentario.Jagdeep P.
The rates are too highCATHYA K.
El cliente no dejó un comentario.Stefani V.
El cliente no dejó un comentario.Josh R.
El cliente no dejó un comentario.Thomas J.
The interior lights were not working for evening drop off. The engine light/alarm came on several times while driving on the 400 indicating service was needed. I believe the transmission. But this is the first time I have encountered these problems. Maybe it's a high volume time for rentals . The staff are good.SHARON ANN D.
El cliente no dejó un comentario.Susan D.
El cliente no dejó un comentario.JOHN A.
service was efficient and friendly. A good experience.Tony H.
El cliente no dejó un comentario.Philip C.
The location at Dunlop in Barrie is a great locationConnie P.
El cliente no dejó un comentario.Justice S.
El cliente no dejó un comentario.Bryan R.
I am still trying to get my contract correct... soooo many mistakes.... worse service ever!!! I still can't get my invoice corrected!!!ELMA F.
Efficient service from the call I made to the in-person paperwork. I will definitely use Uhaul again in futurekim M.
Invoicing was not able to be opened, so do not understand the charges. Been on hold now for 20 minutes, and still no further ahead.MARY-ANNE R.
The service representative was professional, efficient and friendly ......when I arrived at the lot , the car hauler was ready to go , clean , and all the safety equipment was in great condition ........would definitely recommend this location to my friends and family.....it was a pleasure to do business here .Paul O.
Dropped off uhaul before opening. This is a reflection of our experience with uhaul overall. The truck also began heating up significantly during the move. It was a wholly awful experience.Ethan L.