Comentarios de los clientes para Cash Express

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Cash Express

Clasificación general:

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kim M.
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Efficient service from the call I made to the in-person paperwork. I will definitely use Uhaul again in future

MARY-ANNE R.
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Invoicing was not able to be opened, so do not understand the charges. Been on hold now for 20 minutes, and still no further ahead.

Paul O.
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The service representative was professional, efficient and friendly ......when I arrived at the lot , the car hauler was ready to go , clean , and all the safety equipment was in great condition ........would definitely recommend this location to my friends and family.....it was a pleasure to do business here .

Ethan L.
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Dropped off uhaul before opening. This is a reflection of our experience with uhaul overall. The truck also began heating up significantly during the move. It was a wholly awful experience.

Jose A.
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The truck was so dirty with earth dust, so I had to clean it out. The bill include effectively 29 km as the car said, (I took pictures), but you charged the cost of 29 miles and the difference is about 10 dollars. I expect reimbursement of this money and take this comment in account for next customers.

Robert M.
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El cliente no dejó un comentario.

thom Z.
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El cliente no dejó un comentario.

Terry K.
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El cliente no dejó un comentario.

Clay P.
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The trailer I rented had the right running light burn out. It needs to be replaced.

Robert P.
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El cliente no dejó un comentario.

Lance S.
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Reserved 3 dozen moving blankets, location had zero, suggested we drive to other 3 locations to locate. Not impressed

Sean M.
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El cliente no dejó un comentario.

HARRISON MICHAEL M.
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Had a very good experience and Tammy was so helpful as I called last minute before I moved! :)

Travis M.
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El cliente no dejó un comentario.

Gregory R.
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El cliente no dejó un comentario.

Michael H.
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The truck shook as soon as the vehicle reached 50km/h. Drove 4100kms across Canada and had the worst experience driving. I will never rent or rep this company again.

Glenn S.
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El cliente no dejó un comentario.

Susan G.
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El cliente no dejó un comentario.

Alexander K.
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El cliente no dejó un comentario.

Marcia R.
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Rented in 2 occasions. Vehicles were clean however there was always something wrong once started the truck which made me questions safety. For example hissing sound when pressing on the gas and now lights in and right FF tire low. I was told it was okay and safe to drive. I did make it to the other city but unsure why in both o casinos truck has questionable issues???? Also requested drop off to a close location near home. I was referred to another location which was more downtown and felt I drove cross town when there was one about 6 minutes from me.

Kelly T.
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The gentlemen that served me where very friendly and professional it is the second time I have used that location. I will certainly recommend them to anyone who has to move.

JACK B.
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Jake Spelic is a genius NEVER let him go to the competition.

ANDREWGEORGE M.
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El cliente no dejó un comentario.

KEN JONE G.
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Friendly staff members, I would recommend

ROBERT S.
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El cliente no dejó un comentario.

Robert P.
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Easy, quick, efficient.

Ryan S.
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Have the vehicle ready for pickup at the reserved time. Or at least let us know in advance that it isn't ready yet. When we book 3 weeks ahead we are expecting the truck to be available the morning we scheduled, not 5 hours later, after the location calls a customer to return the vehicle as soon as possible.

KENNETHH H.
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When my contract was pulled up, they gave the wrong pricing as I showed up 30 minutes early. If you have a reservation based on a price, I think it should be in place as long as the times are not unreasonable.

Graham S.
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I was informed 1 hour before our pick up that the truck I had reserved wasn't available and was offered a smaller truck for less time- not cool!!!! Thankfully another truck at another location was available but no doubt the next customer was inconvenienced as well.

ROBERTA J.
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Can't think of any improvement. Great service and new equipment

NICHOLAS S.
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El cliente no dejó un comentario.

Guy B.
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The digital signature pad didn't work when completing the primary paperwork in the UHaul Office. Inside cab and cargo areas of this truck were filthy!! Unacceptable. The gas level was just below the half-tank mark and returned over half. I only used the vehicle for six hours and returned keys to personnel inside the office.

IMTIAZ A.
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Inside cabin there were dogs hair, it was told dolly is inside truck but nothing was there. Rate was told 58 cent per km but charged 60 cent per km. I demanded bill at spot but I was refused. I was suspected they will overcharge, and they did. They did not check the truck in front of me. Store operator was not busy. Contradiction over contradiction. Will write to u haul head office to train the staff and manager/franchise operators

Les B.
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Nothing it was fine.

steve D.
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El cliente no dejó un comentario.

Valerie H.
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El cliente no dejó un comentario.

Dorothy M.
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El cliente no dejó un comentario.

JESSE M.
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Proper communication and try not to screw over customers and ditch the rude ignorant staff I.e scheduling manager she was a real treat

LUIS PATRICIO C.
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I have been a loyal customer with you guys and I have never received any kind promotion or promo code, that is very disappointing sometimes and in fact I would say frustrating, overall good service

Harry D.
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El cliente no dejó un comentario.

Judy Ann K.
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The truck's engine light was on and yet they still had me use the truck .

Russell S.
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El cliente no dejó un comentario.

GEORGE B.
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El cliente no dejó un comentario.

Andy S.
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Last weekend I rented a 15' van and couldn't have been happier. Went very well. The only thing was your app sucks and wouldn't let me drop off the vehicle. Had to call. This weekend was a totally different experience. I was pushed around from pick up place to pickup place and the girl on the phone was totally out of line. You guys screwed up my entire move by having me drive to Barrie and get a smaller truck than ordered. I had to also borrow a truck and trailer to finish the move. I'm probably out of pocket at least $500 and the girl on the phone basically said “tough luck “ Absolutely infuriating you guys can screw up someone's move by basically relying on the previous customer to show up from the rental before. Totally pissed off.

Fernando B.
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El cliente no dejó un comentario.

Amanda S.
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Drivers side door of truck did not close properly, very unsafe. The customer service rep had a "it's fine, and we don't have another truck so it's this truck or nothing" attitude. Vehicle should be pulled off the road until it can be fixed before someone gets seriously hurt!

SCOTTW B.
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El cliente no dejó un comentario.

alex N.
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Thanks for yuor service

DOUGLAS R L.
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El cliente no dejó un comentario.

BRIANEARL C.
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The representative was very polite and helpful with the rental and the return. I would definitely advise friends to go to this location.

Howard G.
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A terrible experience altogether, a calamity of problems... 1) Reserved truck well in advance and received call 1 day before before pickup advising they don't have the reserved truck available. 2) As an option I had to drive from Thornhill to Barrie (90 minutes round trip), which was completely out of my way) to secure an available truck. 3) When I arrived in Barrie (morning of the move) I was advised the furniture dolly I reserved was not in stock - here we go again - seeing a pattern here. 4) When I returned the truck I carefully made sure I'd left enough gas in it (even took picture of gas gauge). Good think I had the pic as proof because I was charged for gas on my Visa (without being advised). When I sent the pic in and stated my case to U-Haul the apologized and credited the money back to me.This smells of scam - how many others are being overcharged for gas that didn't notice it on their bill? I've used Uhaul in the past and have never had a complaint. This time, it was a complete disaster and nobody at Uhaul was the slightest bit empathetic. I will think twice about using U-Haul again and think I should get a total refund for the aggravation and stress this caused.

Bradley P.
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Your online process from start to finish was easy and great. Product was great and met my needs with competitive pricing. Will be back.

Christine C.
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El cliente no dejó un comentario.

saeed R.
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El cliente no dejó un comentario.

khalique W.
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Very friendly staff

Andrew M.
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Truck wasn't available at the location I was told, I was sent to a second location where I had to wait an extra 15 minutes to get served. In total, I was delayed 40 minutes.

SHARON ANN D.
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El cliente no dejó un comentario.

Nigel S.
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Very professional,courteous and well organised service at this location.

Shawn L.
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El cliente no dejó un comentario.

Luke H.
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El cliente no dejó un comentario.

Phillip C.
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El cliente no dejó un comentario.

Andrea M.
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El cliente no dejó un comentario.

TONYJ H.
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I live 60 minutes from this location and have a UHaul location 8 minutes from me, and I'll drive the 60 minutes everytime I need a truck as these guys are great to deal with, very accommodating and friendly. The U Haul close to me in Midland are aggressive, abusive and downright ignorant.

ANDREW C.
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El cliente no dejó un comentario.

BENJAMIN H.
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El cliente no dejó un comentario.

Amanda G.
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El cliente no dejó un comentario.

LORIS P.
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El cliente no dejó un comentario.

DAVID-DANIEL D.
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Tell me in the text message about my reservation that U-Haul cannot guarantee that the truck that I need will be there on time. I had to wait about 1.5 hours for my truck to show up

Graham E.
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key drop box is broken had to come next mornig to bring back keys

DENISE M.
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El cliente no dejó un comentario.

David H.
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Nothing was ready when I arrived. Wrong truck, not of the things rented (trolly, covers, etc.) were ready. Service was great! the person solved everything. Amazing service, but the online part terrible.

Sylvie L.
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El cliente no dejó un comentario.

Faisal K.
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It was just one guy running around doing everything so that caused slightly longer than ideal wait times.

Josh G.
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El cliente no dejó un comentario.

MURRAYK F.
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I have used the services of uhaul several times in the past few months, this last visit was the worst. The service is always good and ease of rental is good but the cleanliness of the vehicle was horrible. My husband arrived to pick me up at home and upon opening passengers side door a bag of someone's left over lunch fell at my feet and the passengers seat was covered in dog hair. Being that we were on a tight schedule we weren't able to take it back. We returned the van back at 5 pm and I was going to talk to someone then, but although the stores hours state it's open another hour the store was closed.

JUANML S.
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I am very satisfied with the service.

Jaspreet D.
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El cliente no dejó un comentario.

Roelof M.
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Only one person was manning the location, leading to a long wait. Since I was dropping of a trailer I expected it to be dropped if T Dunlop Street, but I had to drop it a block over on Anne Street. This could just be posted on the window so I would not have had to wait. Because I went into the office, it seems logical they would have registered in their system that I returned the trailer, but no. The next day I get call asking where the trailer is. Need I say more about my experience with u haul this time. Staff was friendly though, but customer service?

Chris L.
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No customer service basically

JACKJ P.
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El cliente no dejó un comentario.

JOANNE L.
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Quick drop off. Didn't even have to go inside the location as the Rep came out and took care of my return very quckly.

Eric Everett C.
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El cliente no dejó un comentario.

Maciej Z.
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El cliente no dejó un comentario.

Artem S.
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Had to wait an hour to get my reservation, because the location was unstaffed.

Henry D.
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El cliente no dejó un comentario.

Lori H.
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This is a typical experience when using uhaul. I order a moving truck on the website, then when I get there something with my order is wrong. This time I ordered a truck to drop off in Toronto, when I got there I had to bring the truck back to this location or I couldn't take it. Very big inconvenience for me. The business model is basically, yeah we know we are awful, you probably know we are awful, but hey, we are the cheapest place to rent a truck from, you probably only need one every few years, your cheapness will allow you to forget how terrible your experience was and you will probably rent from us again. Spend the money rent from an organized company.

RICHARDC C.
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El cliente no dejó un comentario.

Adam E.
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Service and truck were great, and good rates. Only recommendation is to have more clerks behind the counter so there's less of a line.

Roger W.
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El cliente no dejó un comentario.

EMILIANA K.
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El cliente no dejó un comentario.

BRENTTAYLOR W.
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El cliente no dejó un comentario.

Timothy W.
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El cliente no dejó un comentario.

JUSTIN G.
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El cliente no dejó un comentario.

Agatha M.
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El cliente no dejó un comentario.

catherine S.
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The vehicle was not clean

Daryl S.
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Truck had dipers and a half eaten sub left in it. It was not cleaned or sanitized. With this pandemic going on that was really unacceptable. Not very happy anything was done about it.

Stephen K.
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El cliente no dejó un comentario.

RONALDT H.
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El cliente no dejó un comentario.

robert G.
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El cliente no dejó un comentario.

J-LARRY F.
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I used to teach this stuff........customer service is very important to me and I am constantly frustrated by silliness and failures. I often just ignore the feedback thing. You guys were great.....your rep. was the greatest...a true professional and I hope you can convey our applause. Keep up the good work....you make our world a bit better. In conclusion I can't suggest an improvement.

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