The people at the pickup station were very helpful. Answering all of my questions and always available when I called. This place just needs for more people to know they are there. Looking forward to using them again.
RAY w
Customer Reviews for Carvers Screen Printing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A soon as we recieved the truck we had to stop and get gas. So we did our delivery & brought truck back with same amount of gas in it. Later that evening got a call from vendor stating we needed to fill truck. Stated we could come back & put gas in truck. ?We live an hour away from office So they charged us $70 plus for a service charge, what a rip off. Make sure you put a dime of gas in it before taking back😳
Tamera FGreat customer experience definitely recommended 5 stars
mike oCustomer service was very nice. But the inside of the uhaul where you drive was dirty and had something spilled in it. Overall it was very nice!
Brenda RGood customer service.
Jamie DFirst truck I received didn’t have working air conditioning, but when I let Mike know he made things right for me and got me another unit. It was way too hot to be moving without working air. So I’m giving him a thumbs up!
Kristie WThis is for uhaul Customer service and not the store. Don’t add stuff no one asked for and don’t make it sound like a deal when you ask me to drive further away and pay more and sneak in extras I don’t authorize! Stop showing places that have no availability and allowing them to be booked. I’ll never use uhaul again. There are better more honest companies.
Tarah HVery clean. Friendly staff. Had what I needed when nobody else did. Would highly recommend.
Marjorie CStop when you are doing and talk to caller. That way there is no confusion.
terry aI was charged for insurance I did not want . I opted out of this when I did my registration and went to pick up truck . Upon arriving the owner of carters Copy came ( I chose to do the pickup process on my own on my phone) he proceed to tell me I can’t do mobile check in I had to check in with him I did not have enough money for whatever he was doing which made the total 120 he then proceeded to change my mileage to 5 and charge me for safe move insurance which I voiced numerous times I did not want I then called U-Haul for a refund in which she said someone would reach out by email for my refund well I haven’t gotten a refund or a email I am extremely displeased and disappointed I will not be using U-Haul again
Alexia MVinnie was very very nice did everything that they should have and treating me perfect
derick cNext time make the drop off instructions more clear. I was told what time and how long I had to drop it off. Where to drop it off. And to replace the gas I used which I did and end up filling it up more than what I used. I was not notified that I’d be receiving a text message that I had to fill out and verify my equipment return when I dropped it off. I was busy moving and only had the truck for about two hours, and was not on the phone to see the message. So I woke up to getting chargered $47 rather than $20 and the 7 miles I used. This was my first time using uhaul and if I would’ve known I would’ve done it. I rented the uhaul at 5:30 and didn’t get the verify equipment drop off text until 6:04 while I was in the middle of moving. And was so busy I didn’t see it until the next morning. And I wasn’t told to be expecting it. So needless to say just please make the drop off instructions more clear for people because I could not afford the $47. I was expecting half that. And I was never told to be expecting a message.
Ashley BMike was very helpful and made the pickup easy.
jim aGreat customer service equipment maintain very well overall a very pleasant experience dealing with the people at Cavers I will go back to them and tell my friends to do as well thank you Mr Copeland
terrence cI was surprised at the lack of inventory. The owner was very nice, and assisted in getting the unit returned to stock. Thank You
Robert CEverything was just what it should have been with no surprises and helpful representatives.
Michael BEverything was top notch very friendly & helpful.
kacey wCustomer service was excellent!
reid sAwesome service provided! Would definitely use again when needed!
Mason SThe truck stalled our 4 times ..it stalled just going down the road. Not at a stop sign. The truck was clean. Mike did a great job
carl TWonder place If I ever rent again would be my first call
mike MThe truck stalled out multiple times while we were using it. Mike however was very polite, professional, and friendly. He worked very hard to ensure that I got the best deal by possible even calling cooperate to modify my order. I will strongly recommend that particular location as well as Mike to friends and family.
frank hMade my moving experience nice and easy. Thank you
linda dIts a small area to back into but the guy was extremely nice. Seemed a little nervous, was explaining some things a couple times. Would definitely recommend them though and overall had a great experience.
Aaron FKind of small area to back trailer in with 28 ft motorhome but the person there was a big help. Thank U Haul I got my antique jeepster from Arcadia Fl. to Berlin Center, oh. safe and sound. Thanks on both ends.
James Cwe scheduled for a different location this was way out of the direction we were trying to travel seems pointless to make a reservation if I have to go over 30 minutes out of the way to get a truck on a different day then the one i reserve.
Tim BThe pick up and drop off was very quick and easy.
Kelly IAwesome service Thank you!!
THEODORE SRepresentative was very helpful and made sure things were correct before I left.
Charles SNo improvements needed. Very satisfied and will definatly do buissness again.
ADAM SVery Friendly and very fast to get the equipment to me also the whole transaction was super smooth A+++++
chad pDrop off the uhaul at the requested location instead of changing it.
Scott B