Pay closer attention to online reservations' instead of dispatching the rental to others' during allotted time frame that was reserved hours prior online by another customer. Don't consistently ignore customers' calls', keep a line of communication open with fellow team members' in order to avoid unnecessary misleading, information that causes confusion for both parties'. Review the contract verbally with client, explain charges' that could incur, do not assume the client understands' your policy just by giving a paper that was not signed physically or electronically by the customer. Tell the customer the steps to follow before driving off into the sunset , let them know to read the email before doing so. Not everyone stays on their devices after a transaction to be prompted to do more steps after key is handed over.Notify them there are several more steps to follow before leaving the lot.Do not tell a customer they have a specific time to return the rental property then on website or app change the allotted time given than initially stated. Don't give customer' the run around if information is not known or factual.
Becky S.
Customer Reviews for Carolina Monument Company
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nice people and they were helpful, courteous and knowledgeable. Better than many Uhauls I've been to.
Colin N.We arrived after hours on Saturday, not realizing the closing time, I had called ahead and told the lady on duty the approximate time we would be there and she was still there. VERY sweet and helpful!!! Made us feel right at home. Atrue treasure !!
Pamela H.Super easy to get. The people are extremely helpful.
Dow S.This particular trailer had bo brakes whatsoever
Richard H.This particular dealer is excellent. Don't change anything here
Richard H.The lady at Carolina Monument was extremely sweet. She had the keys ready for us and returning the vehicle was a breeze. The pickup was also extremely clean and very nice! No issues here and we will definitely be renting from this location again in the future.
Cayla M.Initially went to drop off the trailer at the Liberty Highway location. She was not helpful and would not assist when dropping off the trailer. This location should be closed. The River street location does not exist but still shows up on my GPS
john C.Very easy process … from beginning to end. Very nice and knowledgeable. Conscientious! Thank you!
BECKY P.The associate that was there was friendly but I had several issues with check in and check out. Lost an hour of my time trying to check in.
Ashley M.Everything went according to plan! Will certainly rent from Carolina Monument again!
Eric H.The gentlemen was very courteous and through. He had the truck and trailer ready for me to go when I arrived. U-Haul need to populate the locations database with the customers data so they don't have to type in the same data previously provided.
Rickey T.Very nice people, very helpful and made the process easy.
Gary T.All went well. Thanks for ghe extra service!
Barbara G.Convenient location and truck was ready to go on time.
ROGERKEITH R.Hands down the best customer service, Everything went perfect. Would recommend to anyone
Alice H.put keys in drop box, called later see if he checked it in
Donnie B.The biggest problem we had was with the 24/7 program. The lock on the back of the truck was bad and no matter what we did the lock would not unlock. We spent 2/12 hours trying to get it unlocked and finally had to get someone over there to cut off the lock. The video shows a total different way to be able to access the key to the truck. It shows it being very easy by getting the code and punching it in and a door opens to a lock box system like Amazon uses when they deliver packages to a terminal. This was not the case at this location. It had a lock on back of the truck that was old and faulty and it look like it was rusted. Just very disappointed how hard it was to be able to pick up the truck on the 24/7 program you offer. You need to provide a lock box system you show on your video to all locations.
Brittnay H.Fix your website reservation site
Peter A.The owner was very helpful and kind.
Judy W.Everything was great! Very professional and efficient.
bryan P.The staff was very friendly, helpful, and accommodating on short notice.
Mark M.They are always there to help especially when the Uhaul app is NOT user friendly
Richard H.Check the tires brakes and steering. Clean the truck and ramp
DEBRA E.This place keeps trying to take money off my card and I have paid them in full already. Do not recommend AT ALL.
Otajh M.Great experience. Easy to rent and get set up. Thanks
JENNIFER G.I was quoted a price 2-3 weeks before I picked it up and when I picked up it went from .49 cents to 79 cents a mile.I think business the company should had to stick to the original quote.I have been in business for 35 years I would have stuck to the original price and lost customers are important.
Shelby W.This Uhaul dealer has been so consistent with the ideals and standards of Uhaul excellence I will not rent from anyone else in the entire region but him. He always goes above and beyond to meet and exceed excellence and outstanding customer service.
Michael C.Keep up the good work!
ERNEST D.Very helpful ensuring my drop off was successfully logged in for his location
krystal W.I wasn't even able to use the trialer I rented out due to being to small for project and refused to refund $ and I was only gone from lot 10 minutes before returning it. Total bull
Jessica S.Ms Trudy helped me rent the uhaul truck . She was very helpful, polite, very knowledgeable, and very kind hearted person. She not only helped me rent /return the truck during office hours but she made special effort and helped me even after office hours fyi, late saturday evening Thank you very much Ms Trudy !!
PRASANNA P.I find it absolutely inconvenient that U-Haul didn't have to wait to take their money from my credit/debit card , but I have to wait up to 5 days for the return of my deposit. Fix that.my money means something to me.
David B.Cab of truck was filthy, but cargo zone was clean. The air conditioning partially worked, the air only blew out of the defrost ducts, not any of the dash vents. Dolly had a broken/missing glide belt.
Sabrina A.Absolutely amazing!!!
Emilee S.They had exactly what I needed. I was able to pick it up and bring it back the same day. The dealer was professional, friendly, and made the experience perfect.
Kenneth T.Trudy met me on a Sunday when they were closed. Very accommodating and helpful.
barry J.Really friendly and easy process
Ben L.Turned the key in to the guy approached us .two says later got a call from the location asking where the truck key was?? We said we turned it in and they said they would figure it out..
Susan V.Uhaul sent me to wrong place. Wasted my fuel and time to go to another place
Travis G.Not a thing everything about the use of the U-Haul was great in my moving from SC to Alabama!
LUTHER H.When I booked the reservation, I was given a pickup address that was a residence. I also requested an 8:30 pickup time. I called customer service and waited on hold for 45 and was told the pickup address was 15 miles away, and the pickup time was 9:00. When I arrived at the new pickup location, I noticed that the location did not open until 10:00. The attendant finally showed up at 10:20 and spent 40 minutes trying to access the U Haul system to service other furious customers that had been waiting for over an hour. All this time, I am paying 3 people to sit around wait for the equipment. I rent from U Haul 3 times a year. I will look for other options based on this experience
Mark J.I would like to thank the person who rented me the truck on Sunday when your other dealership did not open up on time Anderson Lock storage and he rented me a truck on Sunday when they were closed thanks a lot again
Jack A.Was double charged fir a 3 hour rental then it was corrected without reversing the funds and charged the correct amount with the wrong amount qill recommend not using uhaul again
Gerald M.The office was very helpful and courteous.
James M.Nothing
DANIEL H.Was a great place to rent from.
JOHN N.