Customer Reviews for Carnes Ace Hardware
(U-Haul Neighborhood Dealer)

110 reviews

140 Peck Sutton Rd   Grant, AL 35747
(At Dollar General turn onto Peck Sutton Rd Will be 1/4 mile on right side)

(256) 728-8055

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(256) 728-8055

140 Peck Sutton Rd
Grant, AL 35747
(At Dollar General turn onto Peck Sutton Rd Will be 1/4 mile on right side)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very helpful and easy drop off. Very nice people made it fast.

BRIAN WIESS 
Rating:
1.0

We got switched to a bigger truck in a further location. No one called to tell us about this as was stated in our emails and text message. Jason Grimes said he would credit us back for a day and no one has honored this as of now 10/14/23. I called Jason and left a voice mail and he has not called back to tell us the final result. The truck was not sweep out. My husband sweep it out and the driver area was not disinfected. With covid and all it should have been thoroughly clean for the next driver.

richard Griffith 
Rating:
4.0

Customer did not leave a comment.

MELANIE MIXON 
Rating:
5.0

Nice people. Easy to work with.

BLAKE TULLY 
Rating:
5.0

Customer did not leave a comment.

Chuck Knight 
Rating:
3.0

Customer did not leave a comment.

Christine McClendon 
Rating:
5.0

Nice guys. Friendly. Listened

David Hershberger 
Rating:
5.0

Customer did not leave a comment.

Sandra Spence 
Rating:
5.0

Customer did not leave a comment.

Michael Prucey 
Rating:
4.0

More selection

Rodney Gullion 
Rating:
5.0

Customer did not leave a comment.

Jeff Knight 
Rating:
5.0

Customer did not leave a comment.

Helen Payne 
Rating:
4.0

Customer did not leave a comment.

JASON DOUGLAS 
Rating:
5.0

Customer did not leave a comment.

BRENT HUPPELSBERG 
Rating:
5.0

Carnes is great! The mobile check in process, however, is not. I had to call customer service both days to get my truck checked out because of a glitch on uhaul side. Not user friendly.

CYNTHIA JOHNSON 
Rating:
5.0

Great, friendly service

Fred Martin 
Rating:
5.0

Nothing it was great

MACK JONES 
Rating:
1.0

This whole experience was a nightmare. I have been trying to get ahold of Tiffany who is the manager over scheduling for 3 days. Could somebody please call me back.

gretchen leslie 
Rating:
5.0

Customer did not leave a comment.

Tony Campbell 
Rating:
5.0

Customer did not leave a comment.

William Mote 
Rating:
5.0

Ace hardware in grant al is the best they make the experience worth the drive I rent something about 2 time a month if not more so 20 mile drive is worth it even though there is 2 places 10 miles down the road

JAMES SHERLIN 
Rating:
5.0

Customer did not leave a comment.

Ulmer Cleland 
Rating:
5.0

Customer did not leave a comment.

Gordon McCarty 
Rating:
5.0

Great service!

Gary Payne 
Rating:
5.0

No problems with the pickup location at all. They did great. However, I had a terrible experience with UHaul Customer Service. First, after selecting a truck and pickup location in Birmingham, AL, I was notified that there was no availability at all on my pickup date in Birmingham. The representative changed my pickup date from Saturday, May 29th to Sunday, May 30th. She also mentioned that there was a truck available on our original date in Leesburg; however, I chose at that time to reschedule to Sunday. After speaking with my husband, we decided it would be worth our time to go ahead and travel the 90 miles to Leesburg to pick up the truck on our original date, Saturday, May 29th. I called Customer Service back and the representative advised me that she had changed my reservation to the Leesburg location and I would be receiving an email and text confirmation. I waited for that confirmation and never received it. As a result, I called Customer Service back a third time and spoke to Jermenia. She advised me that the Leesburg truck was never reserved for us! She said there were no notes or anything that I had made that second phone call. I was livid because we were moving the next day. Jermenia was able to find us a truck in Grant, AL, so we drove 2 hours in the opposite direction of our home to pick it up. I feel very strongly that UHaul should have offered some type of discount given the circumstances but none was offered at any time. I would suggest that you update your online reservation system that will tell customers BEFORE they make a reservation where trucks will be available so they don't run into this wild goose chase like we did. Absolutely ridiculous.

Jennifer Heard 
Rating:
5.0

Very courteous and thorough explaining everything

Elwood Kresal 
Rating:
5.0

Customer did not leave a comment.

WILLIAM MOTE 
Rating:
3.0

Customer did not leave a comment.

Jared Jones 
Rating:
5.0

Customer did not leave a comment.

Christy Humbert 
Rating:
5.0

They were very friendly and helpful.

RONALD WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Carol Mccullough 
Rating:
5.0

Folks very helpful in hooking up my vehicle to the car dolly. Thanks.

Steven Pelton 
Rating:
5.0

Customer did not leave a comment.

Bryant Jones 
Rating:
5.0

Nothing

john strachan 
Rating:
5.0

Customer did not leave a comment.

Randall Adair 
Rating:
5.0

Customer did not leave a comment.

Brenda Hodges 
Rating:
5.0

Customer did not leave a comment.

William Cruger 
Rating:
2.0

I applied online and requested a 15-ft truck. When I got there they only had a 26-ft, which resulted in a higher fee.

Angela Dempsey 
Rating:
5.0

Customer did not leave a comment.

Lisa Mendyke 
Rating:
3.0

Customer did not leave a comment.

Jamiey Oden 
Rating:
5.0

Customer did not leave a comment.

Brian Engle 
Rating:
5.0

Everything was good

LOUIS CROWDER 
Rating:
5.0

Customer did not leave a comment.

KEVIN WILLIS 
Rating:
2.0

Didnt check my trailer in till two mornings after drop off. Even after I called morning after drop off to let them know and was told they will get it. They never did till another uhaul location called them.

Eric Edens 
Rating:
4.0

I reserved a 26ft truck from a location near my house but the day before I was to pickup the truck, I was notified that there was a new location to pick it up and it was a 30 minute drive to get to it. Why was I able to reserve the truck from the location near my house? Caused me to have to jump through hoops coordinating rides and times. Not cool

Tracey C. Roberts 
Rating:
3.0

Customer did not leave a comment.

Mary Montgomery 
Rating:
5.0

Our pick up location was 40 miles out of our way. The truck I reserved via phone 3 weeks in advance was given to someone else the day before we were to pick up our truck. To get the sized truck we ordered and needed we had to drive to another city. What was the purpose of making a reservation if there is no Intention to honor it?

debora bailey 
Rating:
5.0

Customer did not leave a comment.

Gwen Sutton 
Rating:
5.0

Staff was professional, friendly, and knowledgeable. We had a wonderful experience that made a stressful move a little easier.

Jen McCormick 
Rating:
5.0

Customer did not leave a comment.

GARY PAYNE 
Rating:
5.0

Awesome customer service

judith campbell 
Rating:
5.0

Customer did not leave a comment.

donna crumb 
Rating:
5.0

Customer did not leave a comment.

Cilfton Gipson 
Rating:
5.0

Great folks!!!!!!

brooks wilbourn 
Rating:
5.0

Customer did not leave a comment.

Lee Sutton 
Rating:
5.0

Customer did not leave a comment.

Kenneth Castor 
Rating:
5.0

Customer did not leave a comment.

Jeremy Figg 
Rating:
5.0

Customer did not leave a comment.

BRENDA PENN 
Rating:
5.0

Customer did not leave a comment.

Charles Ayers 
Rating:
5.0

The people there could not have been nicer!!

Carl Fejedelem 
Rating:
5.0

Very nice and helpful personnel.

Suzette Jones 
Rating:
4.0

Customer did not leave a comment.

Brenda Hamrick 
Rating:
5.0

Owner was very helpful and accommodating!

Keith Hughes 
Rating:
5.0

Customer did not leave a comment.

Douglas Cruger 
Rating:
4.0

Customer did not leave a comment.

Greg Allen 
Rating:
5.0

Customer did not leave a comment.

Bryan Gunter 
Rating:
5.0

Great Customer Service from Jason!

Joe Collazo 
Rating:
5.0

Customer did not leave a comment.

stephn helton 
Rating:
5.0

Customer did not leave a comment.

jeff bishop 
Rating:
5.0

Good folks.

butch atchley 
Rating:
5.0

Customer did not leave a comment.

Charles Ayers 
Rating:
5.0

Well oiled operation...excellent efficiency Had no idea moving could be so stressLESS

EDWARD STEVENS 
Rating:
4.0

The service was great the actual truck was falling apart!

JEREMY ANDERSON 
Rating:
5.0

Customer did not leave a comment.

HELAN BOWLES 
Rating:
5.0

Customer did not leave a comment.

Jeramie Snead 
Rating:
5.0

None

shawn newby 
Rating:
5.0

Have more 20ft. trucks available great size

bob ruetten 
Rating:
5.0

Customer did not leave a comment.

susie campers 
Rating:
4.0

Customer did not leave a comment.

Derrell Shadden 
Rating:
5.0

Customer did not leave a comment.

James Godsey 
Rating:
4.0

Customer did not leave a comment.

Walter Seifried 
Rating:
3.0

Get pickup truck and trailors for rent up there instead of just box truxks

EDWARD FULTZ 
Rating:
5.0

Customer did not leave a comment.

John McMillan 
Rating:
3.0

Customer did not leave a comment.

Teresa Sparks 
Rating:
5.0

Customer did not leave a comment.

keith page 
Rating:
5.0

Customer did not leave a comment.

TONY CAMPBELL 
Rating:
4.0

Customer did not leave a comment.

carolyn stone 
Rating:
5.0

Very customer friendly.

george barnett 
Rating:
5.0

Customer did not leave a comment.

Ronald Slawson 
Rating:
5.0

Customer did not leave a comment.

Ronald Slawson 
Rating:
4.0

Customer did not leave a comment.

larry walker 
Rating:
5.0

Customer did not leave a comment.

TYLER MCLAIN 
Rating:
4.0

Make sure the truck is ready. It had to be jumped off when I picked it up and 2 times when I was renting it.

JOE KING 
Rating:
5.0

THE ACE HARDWARE PERSONAL WERE EXCELLENT WITH ALL THE HELP I NEEDED ABOUT THE UHAUL. I HAVE USED RYDER BEFORE I WILL ALWAYS USE UHAUL FROM NOW ON.

CHERYL TRIVETT 
Rating:
5.0

Customer did not leave a comment.

CODY NIX 
Rating:
4.0

I rented a truck for my father stuff that passed away. And they put insurance on it and I didn't want the insurance.and now I can't get it removed.

ROBERT HUHN 
Rating:
5.0

We had reserved a 26 ft truck. At the last minute was told they did not have one. We got it worked out but was really nervous about the last minute situation.

RALPH WELDON 
Rating:
5.0

The AC fan works on full blast or off. The selector switch does not work in all positions. The truck is not very fuel efficient and the efficiency gauge does not work.

STEVE PRINCE 
Rating:
5.0

nothing the people there was great and the truck ran great

JOYCE YOUNG 
Rating:
4.0

Customer did not leave a comment.

STEPHEN ESTES 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top