I was given a truck without a license plate and when I told the front desk at the place she called the manager and they told me that I could either take the truck without a tag that it didn't matter or I could cancel the reservation. I only went there because it was the only 10' truck available around me. When I went back to return it after I was done with it the front desk told me that they had to take the truck out of circulation because of the missing plate (I drove it illegally then?) just plain bad customer service and support. Thank god nothing happened while I was using it
CARLOS B
Customer Reviews for Car Depot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Improve customer service
Jean MThey don't know what they're doing there. I was invoiced incorrectly and they did not resolve it.
DAVID AThe staffing customer service is very poor ..the front desk agent don't speak English ,the waiting time is very long she move very slow and she use her phone to work with which is much slower than the computer my waiting time was over a hour ,but
Yvonne RThe service at the establishment was pathetic and horrible.
Hildebrando RStaff, First No English, they don't know how to proceed with the paperwork, she took around 45 minutes to give me the contract and key, need to call someone to get guidance. Never welcome or Thanks. They never explained how to use the Car Transporter and never offered help with any related with the rent of the truck. You s a company (UHAUL) have an amazing service and equipment but this "Dealer location" DO NOT DESERVE to use your logo. Sorry fo the feedback but the service on this location is BAD.
Enrique MI would like for a representative to call me. Care depot should not be a U-Haul location.
MICHAEL BThe truck was dirty and had roaches in the U-Haul I was so upset 🥺
laquette gThey chargerd me for an extra day when the U-Haul was turned in. I'm waiting on a call back to get this transaction sorted out. I rented from them before but never had this issue before hopefully this can get resolved
Joyce JI never got my refund
SHEMAR HThe A/C of the truck didn't work. Very dirty inside and out. Horrible customer service at location. Just kept going with renting because I really needed it and was my only option. Not happy at all.
Margie PThe agent should be honest. I requested a receipt upon return and says could only email it to me. I asked for a hard copy to make sure I didn't owe anything and after being persistent printed me a copy.
Arturo R