Customer Reviews for Capital Self Storage
(Distribuidor de U-Haul del vecindario)

2,788 comentarios

75 Breezehill Ave N   Ottawa, ON K1Y2H6

(613) 792-1249

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(613) 792-1249

75 Breezehill Ave N
Ottawa, ON K1Y2H6

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 4 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Heather M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYDNEY B. 
Clasificación:
4.0

Front desk person was super pleasant!

Rebecca W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
2.0

The appliance dolly I rented at that location wasn't ready. But eventually the staff were helpful and sorted it out.

Ian A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Chinedu N. 
Clasificación:
5.0

Great service and excellent prices !!

Jeff A. 
Clasificación:
5.0

ND

Arlene W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Emily M. 
Clasificación:
5.0

Easy breezy sums it up 100%

Janet H. 
Clasificación:
5.0

Smooth service. All good.

Corinna V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hélène A. 
Clasificación:
3.0

Truck number was not correct, mileage and fuel level did not match, said to call customer service and person onsite could not update the contract.

SACHA N. 
Clasificación:
4.0

Representative was most excellent. Truck quite rough - transmission shifting unusual (to me as a car user). Felt like no snow tires - but all in all - my first experience - all went well.

John R. 
Clasificación:
3.0

There was a lot of broken glass in the trailer when picked up. Sent uhaul a message and never got an answer, had to clean up myself… not impressed.

JEREMYFERNAND T. 
Clasificación:
5.0

Excellent service

barry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
4.0

The front desk communicated well but unfortunately couldn't acknowledge my concerns of safety from the previous night. This didn't feel fair despite it being a US incorporation. Safety measures need to be reevaluated. Please advise me of what you do with my feedback.

Robyn N. 
Clasificación:
5.0

Employee was very polite and professional

Fraser F. 
Clasificación:
3.0

The truck was dirty and there was half a smoked joint left in the front cupholder.

Mathew L. 
Clasificación:
3.0

Truck was filthy inside and had broken pieces of trim that interfered with the doors. Other than that, everything was fine.

Steve C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ann A. 
Clasificación:
4.0

A van from U-Haul was the perfect solution to move a young couple from one apartment to another.

Robin B. 
Clasificación:
1.0

Low tire pressure warning lights on the dashboard. Airbag warning lights on the dashboard. It wasn't very clean either. Are these vans even being maintained? Honestly really disappointing. Made to drive a van that made us feel unsafe. In the event of an accident, would the airbags have deployed? Who knows? Received no follow-up after payment went through. Clearly not interested in customer care.

Dryden R. 
Clasificación:
5.0

Rien à améliorer, service professionnel.

pierre R. 
Clasificación:
5.0

Was not informed about any possible “cleaning fees or blankets”

Tamila R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wanda D. 
Clasificación:
3.0

Parking lot was dangerously icy and slippery

Sierra S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONNA M. 
Clasificación:
5.0

Excellent customer service and check in. I specifically prefer to deal with this location!

Leah F. 
Clasificación:
1.0

The Capital Self Storage location was great, but I had booked the truck at a different location (U-Haul Moving & Storage of Britannia) and was not informed that I would need to pick up the truck at the Capital Self Storage location (which has different hours, different availability of items such as furniture pads, and was apparently not informed that I would be picking up a truck from their location until I called on my way there from the first location). I had even done the online check-in about a week before picking up the truck. Someone from U-Haul is supposed to call the day before to confirm the booking, but I've rented numerous trucks and have never been called. Someone certainly should have called about the truck being at a different location, and to inform me that there would not be furniture pads. Many people have moving helpers booked and book pick-up times and locations based on that. Furthermore, if a certain U-Haul location does not provide trucks for city-to-city moves, then those locations should not show as options when booking online.

Lydia K. 
Clasificación:
5.0

Thank you so much, Ryan!

Iryna G. 
Clasificación:
5.0

Keep up the great work Best U-Haul experience in Ottawa, professional caring staff at this locations provides you with seamless hassle-free rental experience

Kaveh S. 
Clasificación:
5.0

Justin is always helpful and efficient. Breezehill is my favourite UHAUL pick-up location. ¡Gracias!

Jo-Ann O. 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVID R P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason G. 
Clasificación:
4.0

I had ordered some moving blankets that I was charged for but didn't get. A refund would be appreciated. Other than that service was great

Kevin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

tim G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Max S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynn S. 
Clasificación:
3.0

The drop off was somewhat disappointing in that the staff did not have any record of my arrival which was clearly documented in the contract. The staff person was concerned that he did not have any parking for my van. He was not very friendly. Anyway he took the key.

Jouni K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leo C. 
Clasificación:
4.0

The location was fine but they wanted me to drop the truck off at another location.

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maureen M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Natasha M. 
Clasificación:
3.0

Wasn't able to confirm the odometer reading because the sign for "Service Air Bag" obscured it. The side view mirrors on this vehicle were confusing with them cut in half for different views.

James M. 
Clasificación:
5.0

Justin was so helpful - I had a bit of a last minute issue that he was able to resolve quickly. Service was above and beyond. I will use this UHaul location again.

Julie V. 
Clasificación:
4.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

Hours need to be longer.

Becky C.  |  Overall Experience 
Clasificación:
5.0

Good location. Staff was very helpful. Unfortunately there wasn't much supplies available for rent or purchase (dollys, boxes)

Christian L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abdoul Aziz B. 
Clasificación:
5.0

Rental agent was extremely helpful, valued me as a customer and looked after my needs. Would definitely rent there again.

Bruce M. 
Clasificación:
1.0

more detail oriented for pick up when ask for a place and you send us 15km out of our way!!! and personal on conventry road sucks big time.

Manon G. 
Clasificación:
5.0

El cliente no dejó un comentario.

INGO S. 
Clasificación:
2.0

They did not have the dolly in stock that I'd selected online. Then the mileage on the contract was off by 1000km (compared to what was in the truck). They said it wouldn't affect me, but when I dropped the truck off they charged me the extra $300 for it. Had to call and complain to get it corrected and they never apologized.

Wyatt T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mohammed A. 
Clasificación:
1.0

Your app wouldn't let me send the photo proof. The owner went home at 330 and wasn't onsite to help.

Jonathan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mourched S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
5.0

Very friendly service

Tracey L. 
Clasificación:
5.0

El cliente no dejó un comentario.

domenic C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lucas S. 
Clasificación:
5.0

This is my favorite UHaul rental place in Ottawa. They are always easy to deal with, pleasant and fast. I highly recommend them. Thank You

Wendy V. 
Clasificación:
1.0

when reserved on web link, the contract mile was 407KM, when discussed the contract in pick up location, we both orally agreed 407 KM, However, In the contract , this became 228 mile, which is about 366.9 KM , it is cheating! And in this location, the gasoline in the truck is half tank, when returning truck, it has to be half tank. it is really and very difficult for the people who are not very familiar with truck. Finally, I over fueled almost 40 litters in the truck. it is very bad experience with Uhaul .I definitely would not recommend Uhaul to friends.

Fei X. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lutz T. 
Clasificación:
3.0

El cliente no dejó un comentario.

John G. 
Clasificación:
3.0

Always quick and efficient, no waiting around,

Irene D. 
Clasificación:
1.0

Fix your shitty app

Kathleen C. 
Clasificación:
3.0

See above comments. I drove past a huge U-Haul lot in West Ottawa to deliver this vehicle to East Ottawa. You're making the customer do your job for you on our dime!!

KARIS C. 
Clasificación:
5.0

The equipment and the convenience of the location were great although the physical location itself was a bit run down. The service was prompt and efficient. Our concern during this experience was that the employee serving us did not follow COVID protocol despite seeing that both my husband and myself were wearing masks and maintaining the recommended social distancing of 6 ft+. The employee did not put on a mask even after we mentioned our concerns nor did he put one on when he served me the second time upon returning the vehicle.

joel J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles A. 
Clasificación:
1.0

This review is not about the location, my poor experience is because of UHAUL itself. So, things to improve... Maybe not change the agreement less than a few hours in advance? How about that? Suddenly requiring a internet enabled smartphone less than two hours in advance meant I had to skip work meetings to pick up the truck one hour earlier. Also threatening a $20 fee for after-hours return if one does not have a smartphone without internet? Come on! Luckily I was able to do this from home... Thank you for reminding me why I go to great lengths to avoid Uhaul. Sometimes there is unfortunately no alternative...

Jarno V. 
Clasificación:
5.0

Everything went well; from the initial paperwork in the office ((very quick processing) to the drop off of the keys. Highly recommend his rental location.

Tom T. 
Clasificación:
3.0

The return time was given as 11:00 am even though the pick up time was 12:00 noon. This made it very difficult and stressful when moving in and the truck needed to be returned an hour earlier then expected. Anyone renting should be aware of these times and be told when renting.

JANICE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mohamed B. 
Clasificación:
3.0

The staff member that I encountered was very competent and friendly. The location's interior could use a good cleaning though.

Ruamporn R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary O. 
Clasificación:
5.0

Capital Self Storage are very accommodating and sympathetic in their treatment of clients. I rented a vehicle on a busy moving day, and was able to pick up the vehicle and drop it off without any long waits or complications.

Alisdair M. 
Clasificación:
3.0

El cliente no dejó un comentario.

NICHOLASW B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sophia P. 
Clasificación:
5.0

it was all good

Shaun M. 
Clasificación:
3.0

I dislike the self check in service - too much of my personal information required. Also , verification photos were taken at night making it impossible to see any damage for later comparison. But it all went smoothly.

Susan S. 
Clasificación:
3.0

The service representative was not friendly whatsoever and just generally had a bad attitude. The van I rented had garbage in it with other people's paperwork so it wasn't cleaned at all. The back was also dirty and I had to sweep it out myself. Lastly, I was overcharged and I'm really hoping that gets resolved.

Steven L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie P. 
Clasificación:
5.0

Great service

LOUIE L. 
Clasificación:
5.0

great service at Capital Storage & eqp - but Uhaul needs to lower their multi day km rate... it's too expensive and I had to cut my rental 1 day short

Lee S. 
Clasificación:
2.0

Staff and customer were not wearing masks.

Ashton S. 
Clasificación:
1.0

Make sure that the truck is at the location.

Brian H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kenneth O. 
Clasificación:
1.0

I was supposed to get a 15ft truck. I booked it and travel from toronto to Ottawa on bus, that's 450km away. Even though I booked it for 12pm, and got there around 145pm. They gave away my truck, of which I had to take it due to not much available and I have nothing to travel around nor able to go to another U-Haul. What made me so mad was, they gave the truck away without asking or giving me a call to warn me ahead of time. I was late yes, however I booked it and either way I would pay for it. It was very inconvenient for me because now I have to go back to Ottawa on another day to finish moving everything that I needed. I took an Uber from where that bud drop me off to the U-Haul. If they called me to let me know, I would have book or look for 15ft truck in another place. Bad experience, yes, but I need the service. If I had to recommend to another person, No I do not think I would. Uhaul isn't considered for me, then I why should I be.

nhut T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Darcy S. 
Clasificación:
5.0

Everything was great and an easy process! We just didn't receive the dolly that we ordered but luckily we had another one. We did get the amount taken off of the invoice as well which was nice and fast.

Jared F. 
Clasificación:
4.0

The bill that I signed upon completion of my rental did not reflect what was charged to my credit card, why are there discrepancies in the charges?

Corey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DESIRE N. 
Clasificación:
4.0

Move went smoothly

kaireen p. | Reservación
No se han enviado comentarios para esta ubicación.

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