Customer Reviews for Capistrano Self Storage
(U-Haul Neighborhood Dealer)

853 reviews

11194 Vista del Sol Dr   El Paso, TX 79935

(915) 591-0269

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 10 am–4 pm

Services at this Location:

Contact Us

(915) 591-0269

11194 Vista del Sol Dr
El Paso, TX 79935

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 10 am–4 pm
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Maria Delgadillo 
Rating:
5.0

Great service

Fernando Muniz 
Rating:
5.0

Service was great, equipment was great a real time saver and well equipped for our move

enjica diaz 
Rating:
3.0

I want to be clear: There was absolutely nothing wrong with the experience at this location. In fact, Roberto went above and beyond any expectation I had for U-Haul. He was friendly, welcoming, efficient, and competent at what he does. My issue is with U-Haul as a whole: you have the same price per truck for 30mins, as you do for 24 hrs. Other rental truck agencies in the area charge by the hour. If I had more preparation time, I'd have gone with someone else. If I weren't on a short-notice deployment, I'd have only paid about $36 with Pensky or another local company. In fact, U-Haul was my absolute last choice for pricing. I think yall would attract way more business if you were more flexible with pricing for local moves. There are a lot of people looking for cheaper options who don't need 24-hr+ rentals.

Tyler Brewer 
Rating:
5.0

Customer did not leave a comment.

Adrian Chen 
Rating:
5.0

Customer did not leave a comment.

Tanisha Levi 
Rating:
5.0

Good Customer Service

CESAR ARAGON 
Rating:
4.0

No one was at the location. Had to call a number posted on the window. I wish there would have been someone to assist.

MARTHA FIERRO 
Rating:
5.0

Customer did not leave a comment.

LEO URRUTIA 
Rating:
2.0

Customer did not leave a comment.

Jenny Ann De la Riva 
Rating:
5.0

I was charged for gas when the gas level was exactly the same whwn ir returned it as to when i got it

Advento Barrera 
Rating:
2.0

Self storage location personnel was lacking in assistance. Did not close out my rental as he said. Had to make a second trip to close out on app.

BRADLEY BLEVINS 
Rating:
5.0

Customer did not leave a comment.

Rebekah Baca 
Rating:
3.0

Customer did not leave a comment.

Fils patrick Essome 
Rating:
3.0

Customer did not leave a comment.

Elvia Aranda 
Rating:
3.0

Customer did not leave a comment.

David Montoya 
Rating:
5.0

Customer did not leave a comment.

Brian Hebblethwaite 
Rating:
5.0

Customer did not leave a comment.

Simona Castaneda 
Rating:
3.0

Customer did not leave a comment.

Natalie Castillo 
Rating:
5.0

Thank you very much

CESAR ARAGON 
Rating:
1.0

Customer did not leave a comment.

patricia spencer 
Rating:
5.0

Customer did not leave a comment.

Baudelio Minjarez 
Rating:
4.0

Customer did not leave a comment.

James Herald 
Rating:
3.0

The location was a little cluttered

Brian Patrick 
Rating:
1.0

I called the number because online reviews were bad. Instead of the actual place I got the main uhaul number. I was assured someone would be there. No one was there just a note on the door to call them. I did. No answer on either number. I got a text back from one number to text them. I did several times. No reply. I used my phone to check in the trailer and had to just leave it where it was. I was alone and smashed my hand when the trailer came off the hitch. Do not bother using this location. Lazy, lazy people.

Thomas Willoughby 
Rating:
3.0

Customer did not leave a comment.

Leopoldo Cedillo Jr 
Rating:
5.0

If the open business hours more extensive could be better

Rene Carrillo 
Rating:
5.0

Customer did not leave a comment.

Tammy Bowen 
Rating:
5.0

Customer did not leave a comment.

Gerardo Venzor 
Rating:
5.0

Customer did not leave a comment.

Jaime Palacios 
Rating:
5.0

Keep up the good work, that’s all. Thank you so much!

MIA FERRES 
Rating:
4.0

We found the site to be good and the U Haul truck to run well as clean as expected. The truck rode well but was a bit to noisy that we had to yell to communicate.

Connie Lopez 
Rating:
5.0

This place is my favorite. I rent a trailer almost every month and this person always always gives me excellent service

Rene Carrillo 
Rating:
5.0

Customer did not leave a comment.

Natividad Martinez 
Rating:
5.0

Customer did not leave a comment.

Natalie Morales 
Rating:
3.0

Truck work perfectly and it was exactly the size needed for all of our belongings. However, the air conditioner in the truck was not working which made the trip of the move really uncomfortable since it was a very hot day.

Jennifer Marquez 
Rating:
5.0

None. Lorenzo was a great help and went that extra mile to help me out.

Danny Mendoza 
Rating:
5.0

Customer did not leave a comment.

Margie Ortiz 
Rating:
5.0

Customer did not leave a comment.

edin pasillas 
Rating:
5.0

Customer did not leave a comment.

Roberto Valdez 
Rating:
4.0

I was charged a cleaning fee of $25 and the truck wasn't clean on the inside previous renter wasted soda everywhere. But it didn't give me the option at the end to say that during equipment check-in.truck was returned cleaned and swept out . The U-Haul equipment check link expired due to mobile data issues. Could not fill it out .but took pics of truck before and after.could not upload. Wasn't sure how to document after that.

Shariqua McGee 
Rating:
5.0

Customer did not leave a comment.

Silvana Diaz 
Rating:
5.0

Customer did not leave a comment.

pete flores 
Rating:
5.0

Customer did not leave a comment.

Joseph Kuti 
Rating:
5.0

Customer did not leave a comment.

Justin Taylor 
Rating:
2.0

I leased a 10' box truck expecting to have a ramp. Trucks without a ramp means I had to load everything by hand instead of using my dolly which made my moving experience very difficult. I put twice as much gas as required hoping to get a reimbursement but they declined it.

Gerardo Rodriguez 
Rating:
5.0

Mr. Lorenzo Diaz was very knowledgeable, courteous, and pleasant. Thanks Mr.Diaz

george torress 
Rating:
5.0

Customer did not leave a comment.

Glenn Harman 
Rating:
5.0

Customer did not leave a comment.

Javier Anchondo 
Rating:
5.0

Make the heater more accessible or operable it seems as it was very cold.

Martha Lawson 
Rating:
5.0

Customer did not leave a comment.

BRENSON FARRISS 
Rating:
5.0

Great location with excellent customer service! Highly recommend.. grate storage location as well. A++

LEONARDO URRUTIA 
Rating:
5.0

Good job

Abel Faudoa 
Rating:
2.0

I'm sure that being a holiday the main factor is why they were closed, but I was still able to successfully drop off my U-Haul, sadly the place is very unkept and a very large dumpster right in front of the entrance of the business was smelling pretty bad and garbage littered the entrance. And where I dropped off the key at the key box the whole area there stunk very bad.

Johnny Haynes 
Rating:
3.0

Customer did not leave a comment.

Juan Pena 
Rating:
5.0

Customer did not leave a comment.

john wells 
Rating:
2.0

Customer did not leave a comment.

Nicole Jaime 
Rating:
5.0

Employees we re very pleasant and accommodating. Thanks

francisco estrada 
Rating:
1.0

The truck was not clean at all, the windshield have a lot of dead bugs, the back of the truck wasn’t clean and because I needed to move out from my house at a certain time, so I told him I will sweep it for him. The connection hand of the car towing has a kind of mude and the nail broke later on when I try to unconnect it to load my car over it, then I had to go buy a nail from Home Depot to fix it, that was a waste of time. The engine light was on.

Amr Allam 
Rating:
5.0

Customer did not leave a comment.

jordan timlin 
Rating:
5.0

Easy pickup process and everything was ready to go. Equipment in great condition!

Shawna Scott 
Rating:
5.0

I made my reservation online. I got there. The vehicle is ready clean just had to sign some paperwork and I was on the road. Great job.

Russell Polhemus 
Rating:
5.0

Customer did not leave a comment.

Jose Navarro 
Rating:
5.0

Customer did not leave a comment.

JESUS VALADEZ 
Rating:
4.0

Continue the wonderful service.

Jason Ramirez 
Rating:
5.0

Great staff! Very helpful and knowledgeable!

jorge lomas 
Rating:
5.0

Customer did not leave a comment.

Juan roberto Ramos 
Rating:
5.0

Customer did not leave a comment.

Juan roberto Ramos 
Rating:
4.0

UHaul dropped off on a Sunday afternoon, and keys deposited in the UHaul drop box. Did not talked to anyone or saw the office.

Adela Maynez 
Rating:
1.0

I ordered 12 moving blankets and never received them. The keys to pick up the truck were in the wrong pick up box.

Julian Jimenez 
Rating:
5.0

Customer did not leave a comment.

lourdes rivera 
Rating:
5.0

Customer did not leave a comment.

Andrea Armendariz 
Rating:
5.0

Customer did not leave a comment.

Claudia Becerra 
Rating:
5.0

Customer did not leave a comment.

Dacio Delreal 
Rating:
5.0

Customer did not leave a comment.

Adan Rodriguez 
Rating:
5.0

Customer did not leave a comment.

AlbertoJames GUERRA 
Rating:
5.0

Customer did not leave a comment.

Miguel Miguel A Rodriguez 
Rating:
3.0

Customer did not leave a comment.

Patricia Adauto Smyth 
Rating:
5.0

Excellent customer service, thanks Roberto.

Robert Ward 
Rating:
5.0

Customer did not leave a comment.

Alberto Garcia 
Rating:
5.0

Customer did not leave a comment.

Jose Perez 
Rating:
5.0

Customer did not leave a comment.

Angelique Mongeur 
Rating:
5.0

Customer did not leave a comment.

Rosa Sanchez 
Rating:
5.0

Great service very helpful.

MIKE POLHEMUS 
Rating:
5.0

In my opinion no need improvement, I found everything as expected, open store on time & the equipment ready on time, service customer excellent.

Jorge Najera 
Rating:
5.0

Customer did not leave a comment.

Maria Leon 
Rating:
4.0

Customer did not leave a comment.

Jack Johnson 
Rating:
4.0

Make sure the things requested are available and also, that they are in good working order.

Barbara Peters 
Rating:
5.0

Easy and fast check drop off

CHRISTINA CAMACHO 
Rating:
3.0

Area very small/ trailers/ trucks parked at end of storage Bldgs maki g it difficult to navigate around obstscles back to street Employee was helpful and considerate

Sherry Martin 
Rating:
5.0

Service was quick and convenient.

Amit Chandrayan 
Rating:
5.0

Customer did not leave a comment.

William Smith 
Rating:
3.0

Customer did not leave a comment.

Chandler Feeler 
Rating:
4.0

Cabin was clean but the cargo box was very dirty.

Jaime Moreno 
Rating:
3.0

Customer did not leave a comment.

Angelica Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Sylvia Vasquez 
Rating:
1.0

I had a pricing issue, gentleman at location did not assist me with car dolly, I had to drive the car on it my self, and figure out how to stay if on my self, horrible day with UHAUL

Shawn Crawford 
Rating:
5.0

Return of trailer was convenient and staff helpful.

George Lopez 
Rating:
4.0

I only drove the truck less than 35 miles and at the end, it claimed I drove it 130 miles! I only had the truck from 8:30am to 12:30 am! I live 1 mile away from the uhaul location and drove it from the location to my house, then to a venue 15 miles away, then from there, back to the uhaul location. That was all!

Erika Gibson Gibson 
Rating:
5.0

Easy pickup and even easier return

olivia garcia 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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