In my opinion no need improvement, I found everything as expected, open store on time & the equipment ready on time, service customer excellent.Jorge N.
Customer Reviews for Capistrano Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Maria L.
El cliente no dejó un comentario.Jack J.
Make sure the things requested are available and also, that they are in good working order.Barbara P.
Easy and fast check drop offCHRISTINA C.
Area very small/ trailers/ trucks parked at end of storage Bldgs maki g it difficult to navigate around obstscles back to street Employee was helpful and considerateSherry M.
Service was quick and convenient.Amit C.
El cliente no dejó un comentario.William S.
El cliente no dejó un comentario.Chandler F.
Cabin was clean but the cargo box was very dirty.Jaime M.
El cliente no dejó un comentario.Angelica R.
El cliente no dejó un comentario.Sylvia V.
I had a pricing issue, gentleman at location did not assist me with car dolly, I had to drive the car on it my self, and figure out how to stay if on my self, horrible day with UHAULShawn C.
Return of trailer was convenient and staff helpful.George L.
I only drove the truck less than 35 miles and at the end, it claimed I drove it 130 miles! I only had the truck from 8:30am to 12:30 am! I live 1 mile away from the uhaul location and drove it from the location to my house, then to a venue 15 miles away, then from there, back to the uhaul location. That was all!Erika Gibson G.
Easy pickup and even easier returnolivia G.
I was in need of a 14 foot box van and I thought I had found what I was looking for when I came across the Penske 14 foot offer for $29.99. My wife then saw your supposed 15 foot offer for the same price. Before driving off I decided to measure and discovered it was only 12 feet. When I went back inside of Capistrano Self Storage, he had four other customers. I told him that the truck was three feet short than what I paid for. I told him I did not have time to wait but I expected him to reduce the price down to the $19.99 advertised price for the 12 foot box van. All he said was that IT WAS a 15 footer. When I called him later to reiterate that I drove off in a 12 footer, he said the â€œMama's Attic portion qualified it as a 15 footer. I told him that was complete nonsense and why he had not informed me of something that important. He had no response. I've been in wine/distilled spirits sales for 40 years, in sales it is important to know that a satisfied customer will tell about 10 people where a dissatisfied customer will share with approximately 20.Joseph O.
Great service! I was very pleased!!emma Z.
El cliente no dejó un comentario.William S.
El cliente no dejó un comentario.Michelle M.
El cliente no dejó un comentario.Benjamin B.
Very nice service.manuel R.
El cliente no dejó un comentario.Hugo R.
El cliente no dejó un comentario.Javier M.
The Mover did an excellent job.Alberto D.
El cliente no dejó un comentario.Benjamin H.
El cliente no dejó un comentario.Benjamin H.
The latch wasn't closing all the way. It's a good thing I was only moving less than a mile away. It did roll up upon me returning the truck. It was stuck and I couldn't close it. Good thing I was done for the day. Also, the gentleman that helped me went above and beyond to help me after my online truck rental at the Yarbrough location fell through. Went to Capistrano location and he helped me out tremendously!!! Thank you for saving my dayMaricruz L.
El cliente no dejó un comentario.pedro U.
El cliente no dejó un comentario.Karina P.
El cliente no dejó un comentario.Angela C.
Unsatisfied with the ordered dolly not being in truck. Dolly was not provided.Patricia D.
Above and beyond pleasant uhaul location. Will recomend to anyone.Hunter H.
It's apparently ran by someone who spreads himself to thin. Everytime we tried to communicate with their office we were transferred to a corporate office. It's pretty clear to someone with any sort of intelligence that this specific location is using uhaul to make additional income and doesn't hold the same values the company has used for decades to represent themselves. If corporate is reading this please look into themâ€¦Robert B.
El cliente no dejó un comentario.irma R.
El cliente no dejó un comentario.James J.
El cliente no dejó un comentario.Michelle B.
Capistrano drop off was awesome. Close to my home. Mr. Diaz was extremely helpful in obtaining a storage space.robert D.
Maybe have a location for all trailers to be parked. Not just where ever they fit in the parking lot. Some corners are too narrow to maneuver a trailer.Antonio B.
Good jobEDWARD M.
El cliente no dejó un comentario.david I.
El cliente no dejó un comentario.Monica P.
El cliente no dejó un comentario.Margot R.
El cliente no dejó un comentario.Daniel M.
Everything went great!Oscar G.
El cliente no dejó un comentario.Ryan C.
U-Haul location store was not open during business hours even though the hours were listed as open for that day. Tried calling them about dolly issue all day and no response. Went before closing hours and location locked. Would not recommend.Daniel F.
Servicio al cliente de excelencia. Kept us informed of our truck rental and made the whole rental process easy and he was very delightful and knowledgeable.Jason M.
El cliente no dejó un comentario.Joe S.
friendly staffErika C.
El cliente no dejó un comentario.claudina C.
I have rented from this location twice now and both times I had an excellent experience. They were accommodating, communicative, polite, professional and friendly service. I will continue to rent from them at every opportunity.Marissa R.
Everything was great. The service and equipment are both on point. It couldn't have gone smoother. ¡Gracias!Simon G.
Great service!adria G.
Lorenzo was quick and efficient. Got me in and out promptlyrobert V.
El cliente no dejó un comentario.luis P.
El cliente no dejó un comentario.Mark V.
El cliente no dejó un comentario.Kenya F.
El cliente no dejó un comentario.Mark R.
Excellent serviceENRIQUE M.
El cliente no dejó un comentario.Adrian C.
El cliente no dejó un comentario.jesus R.
Excellent servicecesar A.
El cliente no dejó un comentario.Daniel L.
El cliente no dejó un comentario.Heriberto B.
Great and Easy ServiceManuel A.
El cliente no dejó un comentario.Joseph V.
Lorenzo offered an excellent customer service. He went above and beyond to make my pick up and drop off experience as smooth as possible. I will definitely recommend this location.Miguel V.
Have the customers clean up after themselvesGUILLERMO B.
El cliente no dejó un comentario.Thomas M.
El cliente no dejó un comentario.Everett S.
Thank you. Fast, friendly and efficient. Highly recommend.Albert D.
El cliente no dejó un comentario.Jaiden B.
El cliente no dejó un comentario.LACEY O.
Location sent to us wasn't the correct location. FIX IT! Once we found the correct location all went well. Nice truck. Didn't have any trouble at all. Thanks.Charles O.
El cliente no dejó un comentario.Michael S.
The lication was conveniently located and the online retuen process worked great. Not recommended for in-person service.Johnny M.
Awesome customer care. Mr Lorenzo was very friendly and helpful.ivan E.
Everything turn up as expected. Thank you Uhaul members for taking care of our moving needs.Rogelio C.
The location people were no where to be found. They don't answer their phones. I checked in online and then the lo ation said i stold the trailer. They charged me $100 more than i was quoted. I have tried several times to contact them due to the overcharge and left messages with no call backs. I do not recommend renting from this locationAiden M.
Excellent positive super fast customer service.Jose M.
El cliente no dejó un comentario.Ana M.
Location was kind of hidden, and during my return at mid day, no one was on sight to give me direction. Direction such as where the truck and trailer should be parked. I ended up parking on my own after walking the property over twice, seeking the attendant's direction. so I ended up leaving the truck and vehicle hauler on the side of the car wash, and hopefully out of the way.BRUCE W.
El cliente no dejó un comentario.Manuel R.
Lorenzo contacted me via text and we were able to communicate effectively great guy!JOSEF HONG DUK K.
El cliente no dejó un comentario.RAMONA C.
Excellent serviceALEXANDRA C.
The service was excellent!!!!Julio N.
El cliente no dejó un comentario.Damond B.
El cliente no dejó un comentario.anthony G.
El cliente no dejó un comentario.Markie R.
El cliente no dejó un comentario.Sean M.
El cliente no dejó un comentario.EDUARDO H.
El cliente no dejó un comentario.Raul R.
El cliente no dejó un comentario.Marissa A.
El cliente no dejó un comentario.Valerio R.
Everything was fine , but there was no dolly included , so we need it to buy one.rosa R.
El cliente no dejó un comentario.Alberto G.
El cliente no dejó un comentario.jennifer A.
El cliente no dejó un comentario.Emma B.