Perfect rental experience!
Lillian A
Customer Reviews for Canyon Storage 750
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The problem with this weekend, was my son came down from Blackfoot,ID.. We had set up the reservation a week before. Time was Critical! We received the notice of where to pickup the truck. It stated that we could pick up the truck at 10:00 am. We got there at 10 to 10:00 am. The strip mall that the truck was at, it was parked in front of a business that said “The Revered Church of Christi”. At about 15 minutes after 10 come, no one had come to open the business! We called the number on the reservation, and the man that answered the phone, told me to give this business another 15 minutes. We had people waiting at my house to help load! At just after 10:30 Icalled U-Haul again! This time a woman answered, I gave all the information AGAIN! The lady told me that the best she could do, was to get another truck, but it would not be available until 3:00 pm, or we could drive it50 miles North, there was a truck that we could rent there. We lost the help that had come to the house, they had no more time available. My son had to stay over another day, I had just had back surgery, and I couldn’t help load the furniture. He lost a day of work! Would I recommend U-Haul to anyone? Not on your Life! I have Never experienced more Shitty Attitude than the people that I dealt with that Day!!! Hal Wasden
Bret WGreat evening
Predrag SExcellent customer service was provided that made the rental process so smooth.
Gilberto SIt's very difficult to return the equipment especially when there is no staff it's a lot to go through on the internet when you drop off the equipment is there any way you guys can make it easier for people to drop off the equipment when office is closed
BOBBIE WGreat Location
David JThe online return was a bit confusing; i hoped the checkin link wouldve taken me to the return but it just restarted the checkin. Then i found the link on the website and the images wouldn't load. Otherwise the experience was great
Patrick SMore attention to detail. I was given contract paperwork for a different serial numbered trailer. I called and asked for a corrected contract be emailed, but never received. Massive confusion and stress thru out the entire rental process. I should have received some form of discount for the time and trouble spent calling and talking to numerous UHaul personnel over course of three days.
Michael SEveryone was so friendly and professional. We had no problems.
RANDALL LThe customer service at this location is wonderful. I dont know the ladies name who helped me but she was excellent and had an above and beyond attitude. The location is clean, efficient and well ran! I will use them again.
Andrea SThe parking for the drop off was not large enough. There were already two trucks there. Making it difficult to drop the trailer aligned with the curb.
Harvey FTruck was damaged prior to my rental, but with mobile check-in there was no way to officially note the damage/upload photos. Luckily I took a photo on my phone of the damage and provided it upon return. I had to also provide the metadata of the photo so the employees could confirm I took the photo before I started driving the truck. Long story short, I was on the hook for prior truck damage (damage I didn't do), simply because the mobile check-in didn't allow me to upload any damage photos. Luckily I bought the Safemove insurance, but if I didn't, I would have been paying for someone else's damage. On top of this, the truck died midway through the move and I had to call roadside assistance to get a new battery. The time it took to fix the truck caused me to lose the movers I had reserved for only two hours, and I had to finish the move myself. Not a single apology from Canyon Storage. A very disappointing experience.
Jordan RThe young man who helped us was friendly, accommodating, and efficient. We were very impressed.
Joseph CThe bed of the truck was covered in dirt and mud. All of the items I moved now have dirt and mud on them.
Anthon JOverall very happy with my experience, but the van was dirty. I don’t really care, it got the job done, but it smelled like dog food and there was debris in the interior. Again, I am happy with the service, just that there is room to improve.
Neil BDrop off was incredibly easy. I regret not getting the ladies name. She was outstanding. Very personable, friendly and projected the feeling she enjoyed her job. The Pick up person and drop off person were2 of the primary reasons I will go directly to U Haul for any rental needs.
Harold FPamela was wonderful! Professional, kind, full of good information and great customer service. Thanks for a great experience.
Julie LI had to go to three locations to find an available unit.
arthur fThe trailer was super gross inside, I had to sweep the inside a lot
Logan TThe vehicle was in excellent condition and the mirrors worked great. I did notice a lot of what seemed to be pet hair all over both seats
Donna TNo improvements. Everything was great.
Barbara TUhaul is overpriced for now. Next time I'll rent Enterprise.
PAVEL BMaybe clean the windows better. Other than that it was great !!
Andres DHi, thanks for asking... Your registration system has too many screens. The guy I was renting from had to pull up what seemed like three or 4 different screens. Which each of took time to come up. That causes your registration to take a relatively long time. You should update your current computer system or buy a new program that has everything you need to rent something on one screen. This will save you a lot of time and get customers your in and out faster. Ps: if you make or save money on this you owe me ! 😁 - Jerry Straley
Dennis SEverything was great. The lady running the rental was communicative and very helpful.
Carol SThank you for all that you do! 📞 🔐🤣😂🫂
Minerva TGREAT BUSINESS!
Rex EThis location had the best customer service. Very friendly & helpful! Best truck rental experience I’ve ever had due to the staff at this location.
Lorie BWhen returning via the web site, have a text go to the customer verifying the return went through. It would be nice having clear confirmation on that so we don't have to worry something went wrong after submitting everything on the website.
Michael RPam was most helpful with setting me up with a couple of rentals. She was very efficient and made the whole process very easy. It was most appreciated.
Neil WVery nice location, nice staff and good equipment. Easy to get in and out
David JPam was super to work with.
Jeanne PThe customer service I received at drop off was amazing , a lovely woman and her son checked me in. Customer service and pleasant interactions seem to be falling by the way side, so yay for this place having good people! It sets businesses apart and makes people remember the business!
Caroline KThe app would not load pictures well
Kooper C1. Took over an hour to get our truck due to technical difficulties (Accidentally refreshed the screen and then couldn't show the code to get the key no matter what we did?!!? What the hell! Had to sit on hold for 15 minutes just for them to send a video in which we did everything humanly possible to follow the instructions to a T. To follow that up, it took 3 people to pull on it to get it open. The lock shouldn't be that difficult to get open for crying out loud. 2. Since we lost out on an hour, we begged to get extra time and only got 30 minutes. Wasn't able to complete all the tasks we had due to your shitty locks and customer service. This place should be open at 8AM at the latest! 3. The dimensions either on the bed we drove an hour to get were wrong or the dimensions on the truck were incorrect. Judging by everything shitty about this location, my guess is the trucks aren't listed correctly. Worst UHaul experience ever!!!! Trash
Nick EPrompt service and great help.
Pam BSuch and amazing experience! So helpful and so kind. Highly recommend this location.
Claire TThe young man who checked me in in the morning was friendly and helpful, great service. The return was a little confusing though. The doors were locked and the sign said to call but when I did the voice mailbox was full and couldn’t take messages. I just dropped the key in the box and it was fine but it would have been helpful and less stressful to know that beforehand.
Tricia PVery Good Location, very easy to pick out a truck. Staff very helpful. Facilities first class
David JI thought this store was well run and clean. The employees were friendly and well versed in handling the rental this day.
glen hIt is very unfortunate because the woman at the counter was super helpful and very nice. The problem occurred upon arrival using mobile check in and not being able to check in. After trying multiple times and unable to complete the process I was forced to return when they open. Once I picked up the truck and arrived to the job site we opened the doors and the floor and shelf was completely wet. We were forced to use our moving blankets to dry the floor and shelf. After beginning to load we noticed the shelf continued to have moisture. If fear of ruining our product we returned the truck and went to plan B. It was a very disappointing experience.
CLAIR PYour mileage is a joke
Courtney BI can't think of anything that needs to be improved. Picking up and dropping off the Uhaul truck was fast and easy. The associate who helped was efficient and friendly. All things were good!
Pete G