After Hours drop off so no interaction with staff. Process was easy to work through and user friendly. Would recommend.
LEANNA M
Customer Reviews for Canyon Storage 750
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Fredy RThey had everything ready to go... even the paper work. Very friendly.
ROBERT WDriver mirror kept bouncing around every time I hit a bump or rough road. Price way to expensive
DORIAN WSam was super helpful!
MARTELL AVery good location, easy to gst in and out with my rental. Staff friendly and professional.
David JFriendly Staff and Very Professional
David JAmazing customer service!
PAIGE SN/c
ROBERT MCheck to make sure there is washer fluid before letting the truck out!! I easily could have been killed in this situation. Not good at all.
Christopher QThe windshield was covered in ice inside and outside, we had to scrap inside to drive. Also, the truck we had wreaked of cigarettes.
LESLIE CWe requested blankets and a dolly, but when we came to pick up, we never got them. It would be great to have an employee follow up and make sure we got everything we ordered.
Savannah TThey were easy to work with and the place was clean and nice. I loved the antiques too.
LENNY RI texted in remembering that I left something in the back and asked about getting charged and the guy told me no and it was finalized. Then was charged $100 the next day..
Anne HU-Haul, not the location specifically, needs to improve the slowness/latency experienced when checking out and checking in a vehicle through the mobile application
Grayson GThe truck was great. The location mistakenly charged me for missing equipment AND charged me the difference between the estimate and the actual - double dipped. All told almost $500 for what, with actual mileage should have been $95. While the woman at the location was incredibly helpful acknowledging their mistake, she had to call the regional manager Troy. I have never been so disrespected. He was abusive, talked over me and implied I was lying about the second charge even though I had my bank app open showing his employee the two charges. It is now a week later, my bank has gone into overdraft and I am in serious financial trouble over this. I do not understand why what should have been a 5 minute, "oh! We messed up, so sorry, let us refund you $400" has turned into a week long battle. My bank is working with me but this shouldn't be their problem either. I simply want my money back, happy to pay the $95 for the truck. I suppose disputing the charge with my bank and small claims may be my only recourse at this point. So unfortunate.
JENNIFER KSam was awesome! Best U-Haul out there, Puts all the other uhauls to shame
DIEGO WThe gal at the front office of Canyon Storage was fantastic. She made sure we were set up with the truck and took care of us start to finish.
MORGAN MPam was awesome and a great help!! I recommend her most highly!
CYNTHIA SI was charged an additional $30 and I have no idea why
DONALD SAll around terrible experience. Check in process was clunky and took over 45 minutes. App is inefficient and poorly designed. Vehicle was messy and had multiple service needed warnings,
Joe MNothing. The people that work there are great and very helpful.
Julie GThis was my first time using this location. It went great! The guy was friendly, helpful, and accommodating. Picking up and returning the truck was really easy. However, I couldn't find the amount of gas I needed to return anywhere. It would be helpful to have that information in a more obvious place. Other than that, it was a great experience.
Rebecca JHad a great experience! Would definitely use again. Good customer service, communication, rates and equipment.
Madison WThe truck was clean but the alignment was really off and the breaks were struggling. Every time we hit the breaks, with a full truck or not, they jerked pretty hard even when they were barely touched.
Megan CWe love canyon storage. The near U-Haul location always takes too long and they don't care about any customer.
Mark FTried robbing my bank account several hundred dollars secretly, repeatedly and various times of the day and night. For a vehicle I had no possession of, they did and was already renting it out.
Wayne DThe employee at the counter was super nice. The location was perfect for me. Everything was clean and well maintained.
Andrea DWoman employee was very helpful
Mark SAsk for Sam. He's the best - very helpful and friendly.
KIM EThe person who assisted me was awesome!
Megan BPerfect rental experience!
Lillian AThe problem with this weekend, was my son came down from Blackfoot,ID.. We had set up the reservation a week before. Time was Critical! We received the notice of where to pickup the truck. It stated that we could pick up the truck at 10:00 am. We got there at 10 to 10:00 am. The strip mall that the truck was at, it was parked in front of a business that said "The Revered Church of Christi". At about 15 minutes after 10 come, no one had come to open the business! We called the number on the reservation, and the man that answered the phone, told me to give this business another 15 minutes. We had people waiting at my house to help load! At just after 10:30 Icalled U-Haul again! This time a woman answered, I gave all the information AGAIN! The lady told me that the best she could do, was to get another truck, but it would not be available until 3:00 pm, or we could drive it50 miles North, there was a truck that we could rent there. We lost the help that had come to the house, they had no more time available. My son had to stay over another day, I had just had back surgery, and I couldn't help load the furniture. He lost a day of work! Would I recommend U-Haul to anyone? Not on your Life! I have Never experienced more Shitty Attitude than the people that I dealt with that Day!!! Hal Wasden
Bret WGreat evening
Predrag SExcellent customer service was provided that made the rental process so smooth.
Gilberto SIt's very difficult to return the equipment especially when there is no staff it's a lot to go through on the internet when you drop off the equipment is there any way you guys can make it easier for people to drop off the equipment when office is closed
BOBBIE WGreat Location
David JThe online return was a bit confusing; i hoped the checkin link wouldve taken me to the return but it just restarted the checkin. Then i found the link on the website and the images wouldn't load. Otherwise the experience was great
Patrick SMore attention to detail. I was given contract paperwork for a different serial numbered trailer. I called and asked for a corrected contract be emailed, but never received. Massive confusion and stress thru out the entire rental process. I should have received some form of discount for the time and trouble spent calling and talking to numerous UHaul personnel over course of three days.
Michael SEveryone was so friendly and professional. We had no problems.
RANDALL LThe customer service at this location is wonderful. I dont know the ladies name who helped me but she was excellent and had an above and beyond attitude. The location is clean, efficient and well ran! I will use them again.
Andrea SThe parking for the drop off was not large enough. There were already two trucks there. Making it difficult to drop the trailer aligned with the curb.
Harvey FTruck was damaged prior to my rental, but with mobile check-in there was no way to officially note the damage/upload photos. Luckily I took a photo on my phone of the damage and provided it upon return. I had to also provide the metadata of the photo so the employees could confirm I took the photo before I started driving the truck. Long story short, I was on the hook for prior truck damage (damage I didn't do), simply because the mobile check-in didn't allow me to upload any damage photos. Luckily I bought the Safemove insurance, but if I didn't, I would have been paying for someone else's damage. On top of this, the truck died midway through the move and I had to call roadside assistance to get a new battery. The time it took to fix the truck caused me to lose the movers I had reserved for only two hours, and I had to finish the move myself. Not a single apology from Canyon Storage. A very disappointing experience.
Jordan RThe young man who helped us was friendly, accommodating, and efficient. We were very impressed.
Joseph CThe bed of the truck was covered in dirt and mud. All of the items I moved now have dirt and mud on them.
Anthon JOverall very happy with my experience, but the van was dirty. I don't really care, it got the job done, but it smelled like dog food and there was debris in the interior. Again, I am happy with the service, just that there is room to improve.
Neil BDrop off was incredibly easy. I regret not getting the ladies name. She was outstanding. Very personable, friendly and projected the feeling she enjoyed her job. The Pick up person and drop off person were2 of the primary reasons I will go directly to U Haul for any rental needs.
Harold FPamela was wonderful! Professional, kind, full of good information and great customer service. Thanks for a great experience.
Julie LI had to go to three locations to find an available unit.
arthur f