Customer Reviews for C&J Auto
(U-Haul Neighborhood Dealer)

461 reviews

317 S Main St   Washington Court House, OH 43160
(35 to WCH Exit take Left off exit then Left on 62 the Right on Main St)

(740) 335-3227

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(740) 335-3227

317 S Main St
Washington Court House, OH 43160
(35 to WCH Exit take Left off exit then Left on 62 the Right on Main St)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

DEAN D. 
Rating:
5.0

Customer did not leave a comment.

McKenzie M. 
Rating:
5.0

Customer did not leave a comment.

Dai P. 
Rating:
3.0

Customer did not leave a comment.

Richard B. 
Rating:
1.0

The app is cumbersome, froze up. Made me enter info more than once. Definitely would not use again. Very bad experience

Wayne K. 
Rating:
5.0

Customer did not leave a comment.

Roger Z. 
Rating:
5.0

Customer did not leave a comment.

DONALD S. 
Rating:
5.0

Customer did not leave a comment.

Christie B. 
Rating:
5.0

Customer did not leave a comment.

JOEY P. 
Rating:
4.0

Customer did not leave a comment.

joe K. 
Rating:
5.0

Great customer service

Jackie G. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

Nothing I can think of it's a moving truck so it is what it is.

LAURA C. 
Rating:
5.0

Very friendly and professional. No complaints

Sharan B. 
Rating:
5.0

Customer did not leave a comment.

Taryn J. 
Rating:
5.0

Customer did not leave a comment.

KRYSTA T. 
Rating:
5.0

I feel you are overpriced.

Linnie H. 
Rating:
5.0

Customer did not leave a comment.

Eddie V. 
Rating:
5.0

Customer did not leave a comment.

Martin S. 
Rating:
5.0

lights burnt out, expired license plate on trailer, was pulled over by law enforcement, was not able to utilize rental trailer

Scott D. 
Rating:
5.0

Customer did not leave a comment.

Debra E R. 
Rating:
1.0

Customer did not leave a comment.

Ciarra S. 
Rating:
5.0

Customer did not leave a comment.

Miranda C. 
Rating:
5.0

C&J Auto have always gone above & beyond with customer service!

Doug D. 
Rating:
5.0

Nothing was great

Leroy Y. 
Rating:
3.0

Customer did not leave a comment.

Eileen F. 
Rating:
5.0

Customer did not leave a comment.

Steven Y. 
Rating:
5.0

C and J Auto are always pleasant to deal with!

Shayna M. 
Rating:
5.0

Customer did not leave a comment.

Dan P. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

None

Sandy M. 
Rating:
5.0

It would be good to be open on Saturday mornings. I need a U-Haul one more time on Saturday, February 25th, but this location is closed.

Phillip W. 
Rating:
5.0

Customer did not leave a comment.

joey F. 
Rating:
5.0

Customer did not leave a comment.

Phillip W. 
Rating:
5.0

Customer did not leave a comment.

HR C. 
Rating:
3.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

EDWARD H. 
Rating:
5.0

Customer did not leave a comment.

Clifford S. 
Rating:
5.0

Well worth the money, staff very professional thank you

Larry D. 
Rating:
4.0

Customer did not leave a comment.

Carl G. 
Rating:
5.0

The facility was great, but the app was a pain.

Raymond S. 
Rating:
3.0

More lights in the parking lot and a clearly marked drop box that corresponds to the one in the pictures

Mark E. 
Rating:
5.0

Customer did not leave a comment.

Ron S. 
Rating:
5.0

They are the greatest!!

Jack C. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
4.0

Customer did not leave a comment.

Laura H. 
Rating:
5.0

C&J were excellent to work with. They explained the trailer I rented, hooked it up for me and Insured all my questions were answered.

Darlene H. 
Rating:
5.0

Very helpful

Charles B. 
Rating:
1.0

Absolutely the worst customer service experience of my life. I was stranded on motorcycle due to part failure with no way of getting home. Fortunately I was able to get a uhaul after 5pm on a Friday on a holiday weekend. Had the fine print been less fine I'd have known apparently the uhaul I was unfortunately fortunate to rent was supposed to be returned to the lovely people of Washington courthouse. However I did not know this until I went to set a drop off location and there wasn't one funny enough. I called customer service and all they could tell me was that I was going to be penalized and that the charge was effectively made up. When push came to shove I was given a $625 bill with zero substantiation as to how the penalties were arrived at. I opened a case and when put into contact with the scheduler or whomever they blew me off and would not substantiate how they arrive at their number. He must have died or forgot how to do math. Very sad because I would like to know and be able to understand this absurd charge. I was just stranded and trying to get home. Uhaul made sure I wished I had walked the 300 miles home and left my bike in a ditch.

Salvatore C. 
Rating:
5.0

Great place to rent a U-Haul. All the employees are very nice and respectful. Always great service.

Jason C. 
Rating:
5.0

They were very nice and helpful and gave me their best appreciation for my business

Marvin C. 
Rating:
4.0

Everything seemed just fine to me.

Jason C. 
Rating:
5.0

All good!

Gene F. 
Rating:
2.0

No dollys were in the U-Haul when I picked it up

Aimee F. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Great service, great staff. Very helpful.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Branson M. 
Rating:
3.0

The mobile check in/out was beyond difficult as we needed customer service on the phone with us the whole time and we saw others going through the same experience. Would not let us return and had to call so as to not be charged the $20 “convenience “ charge. Not a good experience. The van was wonderful though. Only recommend for in person pickup

Mal C. 
Rating:
5.0

Customer did not leave a comment.

Cedric P. 
Rating:
5.0

Customer did not leave a comment.

Tony C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Professional super friendly. Easy to deal with.

brian Z. 
Rating:
4.0

Truck was slightly dirty and I feel like I was over charged

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Christina H. 
Rating:
3.0

Comment on pictures when existing scratches and debts are visible. The pics are hard to see.

Micheal M. 
Rating:
5.0

Not sure their's improvements. He was very friendly. Definitely 10 on customer service. And just made it that much easier where I'll get a rental next.

Nicole J. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

Make sure there are more staff available for people that are getting check-ins because there was only one person doing chickens for U-Haul.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Linda D. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Super nice and helpful. Tyler made the experience easy and when we couldn't get the truck I reserved, he upgraded us to a bigger model.

Patricia R. 
Rating:
5.0

Customer did not leave a comment.

Miranda C. 
Rating:
4.0

Customer did not leave a comment.

Kathleen B. 
Rating:
5.0

Not a thing, you did an excellent job!

James D. 
Rating:
5.0

Customer did not leave a comment.

Philip A. 
Rating:
5.0

Customer did not leave a comment.

Philip A. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE O. 
Rating:
3.0

Customer did not leave a comment.

Angie R. 
Rating:
4.0

The gentleman was very helpful and went above & beyond to make me feel like I was getting my money's worth as well as a comfort in knowing he had all the bases covered. He assured me that I had no worries that he would take care of my needs an that was a great feeling. Thankful for his gracious assistance in helping me get exactly what I needed an when I needed it.

Jessica L. 
Rating:
1.0

the vehicle didn't have a drivers side mirror, safety issue. their wasn't anyone there to address this issue. it took me 2 and 1/2 hours to pick the truck up, i couldn't get checked in and i calls the 1-800 # seven times. the truck was on empty when i picked up and muddy inside the cab. the moving blankets i was charged for wasn't in the back. i will not rent from this place again. all i got when i returned the truck were excuses; i was on vacation, the truck shouldn't have went out, it was an IT problem when i couldn't get it picked up. VERY DISSATISFIED CUSTOMER.

Tina C. 
Rating:
5.0

keepdoingwhatyouaredoing. excellentpeople

Mark O. 
Rating:
5.0

Customer service was great

brenda M. 
Rating:
5.0

Customer did not leave a comment.

jeff P. 
Rating:
5.0

Very friendly had a wonderful experience won't rent from anyone else again thanks!

Leslie M. 
Rating:
4.0

The mobile pickup doesn't always work.

Jackson M. 
Rating:
4.0

Double check gas in tank. When I picked up it was supposed to be 3/4, well the fuel light was on.

WHITNEY M. 
Rating:
4.0

The registration for off hour rentals didn't go as smoothly as I would have expected. Other then that it went well.

Philip A. 
Rating:
4.0

Arrived at 9:06 am to pickup and didn't leave until closer to 9:45 am. It took awhile to do the online check-in and get approval.

Stephanie D. 
Rating:
5.0

The people and facility were great locally, very helpful. My frustration was with the UHaul website, booking, not particularly user friendly. Didn't have all truck options for my towing vehicle, so said my truck didn't have proper towing capacity. Frustrating. I finally chose something just to complete online booking. When I got to C&J, none of my reservation was showing. So had to redo all. Employees were apologetic, but clearly UHauls site needs serious overhaul. Same experience on return of trailer...site was down, so had to leave it without receipt. They did email, but still...again no fault of local facilities or their staff. All on UHauls booking online tool....terrible.

MaryKay B. 
Rating:
5.0

Tyler always goes above and beyond to help. I have rented from him on several occasions.

Penelope B. 
Rating:
5.0

The guys at C&J were awesome! Thankfully they were there working after hours when I went to pick up my rental because your UHaul website is trash. I have issues with it every time I use it to pick up or drop off a rental. I went to pick up an hour early because I was expecting delays because of your website. BUT C&J GOT IT SQUARED AWAY FOR ME! Thanks guys!

NICOLE K. 
Rating:
5.0

Great location for pickup. truck worked out fine, good gas mileage, lower floor made loading & unloading easer & safer. If I had to do it over, would have rented a truck with a ramp. thank you very much. Check in was very easy. All in all very good on every thing .11/1/2021

Ronald E. 
Rating:
3.0

Customer did not leave a comment.

Angela F. 
Rating:
3.0

The app was cumbersome. I tried calling the 800 # and was on hold for over 21 minutes and finally hung up.

Dale W. 
Rating:
5.0

Customer did not leave a comment.

Yvonne F. 
Rating:
5.0

This is a great place to rent a U Haul from. Would rent from here over and over.

Wendy S. 
Rating:
5.0

Customer did not leave a comment.

Donnll W. 
Rating:
5.0

Customer did not leave a comment.

Jerry C. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
No reviews have been submitted for this location.

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