Absolutely the worst customer service experience of my life. I was stranded on motorcycle due to part failure with no way of getting home. Fortunately I was able to get a uhaul after 5pm on a Friday on a holiday weekend. Had the fine print been less fine I'd have known apparently the uhaul I was unfortunately fortunate to rent was supposed to be returned to the lovely people of Washington courthouse. However I did not know this until I went to set a drop off location and there wasn't one funny enough. I called customer service and all they could tell me was that I was going to be penalized and that the charge was effectively made up. When push came to shove I was given a $625 bill with zero substantiation as to how the penalties were arrived at. I opened a case and when put into contact with the scheduler or whomever they blew me off and would not substantiate how they arrive at their number. He must have died or forgot how to do math. Very sad because I would like to know and be able to understand this absurd charge. I was just stranded and trying to get home. Uhaul made sure I wished I had walked the 300 miles home and left my bike in a ditch.Salvatore C.
Customer Reviews for C&J Auto
(U-Haul Neighborhood Dealer)
Washington Court House, OH 43160
(35 to WCH Exit take Left off exit then Left on 62 the Right on Main St)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb. - dom.: cerrado
- 11/24/2022 - 11/27/2022: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Great place to rent a U-Haul. All the employees are very nice and respectful. Always great service.Jason C.
They were very nice and helpful and gave me their best appreciation for my businessMarvin C.
Everything seemed just fine to me.Jason C.
All good!Gene F.
No dollys were in the U-Haul when I picked it upAimee F.
El cliente no dejó un comentario.Jason M.
Great service, great staff. Very helpful.Michael K.
El cliente no dejó un comentario.Branson M.
The mobile check in/out was beyond difficult as we needed customer service on the phone with us the whole time and we saw others going through the same experience. Would not let us return and had to call so as to not be charged the $20 â€œconvenience â€œ charge. Not a good experience. The van was wonderful though. Only recommend for in person pickupMal C.
El cliente no dejó un comentario.Cedric P.
El cliente no dejó un comentario.Tony C.
El cliente no dejó un comentario.Jeffrey S.
Professional super friendly. Easy to deal with.brian Z.
Truck was slightly dirty and I feel like I was over chargedAndrew C.
El cliente no dejó un comentario.DAVID M.
El cliente no dejó un comentario.Christina H.
Comment on pictures when existing scratches and debts are visible. The pics are hard to see.Micheal M.
Not sure their's improvements. He was very friendly. Definitely 10 on customer service. And just made it that much easier where I'll get a rental next.Nicole J.
El cliente no dejó un comentario.Gary W.
Make sure there are more staff available for people that are getting check-ins because there was only one person doing chickens for U-Haul.Charles S.
El cliente no dejó un comentario.Linda D.
El cliente no dejó un comentario.Brian B.
Super nice and helpful. Tyler made the experience easy and when we couldn't get the truck I reserved, he upgraded us to a bigger model.Patricia R.
El cliente no dejó un comentario.Miranda C.
El cliente no dejó un comentario.Kathleen B.
Not a thing, you did an excellent job!James D.
El cliente no dejó un comentario.Philip A.
El cliente no dejó un comentario.Philip A.
El cliente no dejó un comentario.MICHELLE O.
El cliente no dejó un comentario.Angie R.
The gentleman was very helpful and went above & beyond to make me feel like I was getting my money's worth as well as a comfort in knowing he had all the bases covered. He assured me that I had no worries that he would take care of my needs an that was a great feeling. Thankful for his gracious assistance in helping me get exactly what I needed an when I needed it.Jessica L.
the vehicle didn't have a drivers side mirror, safety issue. their wasn't anyone there to address this issue. it took me 2 and 1/2 hours to pick the truck up, i couldn't get checked in and i calls the 1-800 # seven times. the truck was on empty when i picked up and muddy inside the cab. the moving blankets i was charged for wasn't in the back. i will not rent from this place again. all i got when i returned the truck were excuses; i was on vacation, the truck shouldn't have went out, it was an IT problem when i couldn't get it picked up. VERY DISSATISFIED CUSTOMER.Tina C.
keepdoingwhatyouaredoing. excellentpeopleMark O.
Customer service was greatbrenda M.
El cliente no dejó un comentario.jeff P.
Very friendly had a wonderful experience won't rent from anyone else again thanks!Leslie M.
The mobile pickup doesn't always work.Jackson M.
Double check gas in tank. When I picked up it was supposed to be 3/4, well the fuel light was on.WHITNEY M.
The registration for off hour rentals didn't go as smoothly as I would have expected. Other then that it went well.Philip A.
Arrived at 9:06 am to pickup and didn't leave until closer to 9:45 am. It took awhile to do the online check-in and get approval.Stephanie D.
The people and facility were great locally, very helpful. My frustration was with the UHaul website, booking, not particularly user friendly. Didn't have all truck options for my towing vehicle, so said my truck didn't have proper towing capacity. Frustrating. I finally chose something just to complete online booking. When I got to C&J, none of my reservation was showing. So had to redo all. Employees were apologetic, but clearly UHauls site needs serious overhaul. Same experience on return of trailer...site was down, so had to leave it without receipt. They did email, but still...again no fault of local facilities or their staff. All on UHauls booking online tool....terrible.MaryKay B.
Tyler always goes above and beyond to help. I have rented from him on several occasions.Penelope B.
The guys at C&J were awesome! Thankfully they were there working after hours when I went to pick up my rental because your UHaul website is trash. I have issues with it every time I use it to pick up or drop off a rental. I went to pick up an hour early because I was expecting delays because of your website. BUT C&J GOT IT SQUARED AWAY FOR ME! Thanks guys!NICOLE K.
Great location for pickup. truck worked out fine, good gas mileage, lower floor made loading & unloading easer & safer. If I had to do it over, would have rented a truck with a ramp. thank you very much. Check in was very easy. All in all very good on every thing .11/1/2021Ronald E.
El cliente no dejó un comentario.Angela F.
The app was cumbersome. I tried calling the 800 # and was on hold for over 21 minutes and finally hung up.Dale W.
El cliente no dejó un comentario.Yvonne F.
This is a great place to rent a U Haul from. Would rent from here over and over.Wendy S.
El cliente no dejó un comentario.Donnll W.
El cliente no dejó un comentario.Jerry C.
El cliente no dejó un comentario.Mark R.
Steve and his team do an excellent job! Very satisfied with the quality of services that they provide... Thanks JerryJerry C.
I think you are one of the best ! Will use them again when I move again!Dennis R.
The gentleman we dealt with was so nice! Very personable! Wonderful experience!Sheila A.
El cliente no dejó un comentario.Keith H.
Owner was extremely helpful. Made sure I had everything I needed and on time.Stephen K.
El cliente no dejó un comentario.Evelyn S.
El cliente no dejó un comentario.STEPHEN H.
The â€œon line onlyâ€ was incredibly inconvenient. We were at our pick-up site 10 minutes earlier than our pick-up time. It still took us over an hour to finally be able to gain access to the truck we rented. It was a tedious and frustrating process. One hour and fifteen minutes after our pick- up time we were finally able to gain access to our rented truck. By the time we finally were able to leave with the truck that WE PAID FOR, we were so entirely frustrated and over-whelmed that we actually entertained the idea to just leave without it.Jason C.
El cliente no dejó un comentario.Katherine K.
El cliente no dejó un comentario.CHAD S.
El cliente no dejó un comentario.Terence T.
El cliente no dejó un comentario.Jennifer C.
They had the utility trailer I needed, price was good, condition was good.Jason Y.
You charged me twice and took money out of my account when I didn't give you.permission to do so!!!! I will.never use u Haul again in or near Washington court house or jeffersonville I got over to jeffersonville and my truck wasn't even there So I got the ring around there and then had to trim around and wait 4 hours for another truck in court house. Then they doesn't have the size O needed and we had to take the.big truck which didnt fit in my drive way and my garage got torn up from it in the process Terrible experience!!!Carrie M.
Great representation for you.BENJAMIN J.
This location is very customer oriented. Nice, friendly, knowlegable, and reliable.Jack R.
El cliente no dejó un comentario.Amelia T.
Fantastic team.SPENCER S.
Very happyRodney F.
The guys at this location are awesome!LIsa W.
El cliente no dejó un comentario.Shelley C.
C&J are outstanding!!! Fantastic customer care. Friendly, Helpful, professional. Truly can not say enough great things!!! Will use them every time we need anything & certainly recommend to everyone!!!shane R.
El cliente no dejó un comentario.Carlos S.
El cliente no dejó un comentario.Stephen B.
Great job!Dean M.
Great experience.Jimmy C.
Experience was good. Nothing really.Steve L.
El cliente no dejó un comentario.Mark R.
El cliente no dejó un comentario.Douglas S.
Very friendly and helpful. Will use this location from now on.Douglas S.
El cliente no dejó un comentario.David K.
Your way of pick up. I was told they were open 8 to 12, They were not. I had to use self serve. I spent over an hour on hold and went thru several people, was hung up on. Your system kept crashing. The last person to talk to us was rude.Anita N.
Have rented a u haul trailer 3 times this summer. Each time the business and service was great here!!marilyn J.
Nothing you guys are great. Polite, professional easy in and out. GraciasTommy M.
Staff very friendly and professional. Great Job!!!Doug D.
C&J Auto in Washington Courthouse, OH was very friendly and very helpful. Terrific family-owned business. Would highly recommend.Kenneth W.
Thanks for all the help. Great professional attitude by staff. I'll defiantly be back!Doug D.
El cliente no dejó un comentario.frank A.
El cliente no dejó un comentario.Sean B.
didn't call when they said they would or return my calls. also, the ball and drawbar were not installed so I had to buy one at pickup. this location installed my hitch before my trip. I was quoted $322, which is what I paid the last time, then I had to purchase the ball and drawbar which should've been included. No reimbursement was givenLISA C.
Very Professional will definitely be using this Uhaul dealer again.Shawn H.
El cliente no dejó un comentario.Rodney F.
Ripped me off gas wise. Refilling stated only needed 7 gallons to refill put 15 in til full... Then went to return truck on the 4/2 at 11 am they waited til following day to check in.. also only used 111 miles of the allotted 132..... I am not happy.Christina T.
No problems with C&J Auto Service - they were great to work with. A BIG problem with U-Haul. I decided to stop by C&J a day before my pick up to confirm that my 4' x 8' Cargo Trailer was indeed there for me the next morning. They had no reservation or record of my rental. They had no 4' x 8' trailer on site. They had to go to another location that evening to get one. Had I not gone the day before, I WOULD HAVE BEEN TOTALLY SCREWED!Robin B.
El cliente no dejó un comentario.Lewis A.
El cliente no dejó un comentario.Bruce S.
El cliente no dejó un comentario.Emmett M.
El cliente no dejó un comentario.Kirkl C.